Wellstar Accelerates Training Next Generation of Caregivers

NEW YORK and ATLANTA, Oct. 21, 2025 – CLEAR (NYSE: YOU), the secure identity company, and Wellstar Health System (“Wellstar”), are dramatically improving the patient experience and saving hundreds of staff hours through a partnership that leverages CLEAR’s identity platform, CLEAR1. Findings from a joint case study released today highlight how health systems nationwide can use technology to make the patient experience faster and easier by reimagining one of the most visible pain points in the care journey: Patient Check In.

Despite widespread investment in digital tools, many check-ins still depend on manual lookups, paper forms, and repetitive data entry—creating friction for both patients and staff. Wellstar has been at the forefront of innovation as the first health system to launch CLEAR1 for check-in, which is integrated with Epic Welcome to enable seamless deployment. With this industry-leading solution, patients can quickly and easily check in for their appointments with a quick selfie at a kiosk or on a handheld tablet.

Since the initial launch at Avalon Health Park in May 2024, Wellstar has seen a dramatic and measurable impact on both experience and operational efficiency, with plans to expand to more than 150 locations across its system. The integration is live at Wellstar North Fulton Medical Center, the first hospital in the U.S. to leverage CLEAR1 for patient check-ins, and at five Wellstar outpatient facilities. Wellstar plans to roll out additional use cases with CLEAR1, including patient MyChart account creation and recovery, workforce account recovery, and online scheduling.

“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

“The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. “Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes achieved since launching CLEAR1 for check-in include:

• Improved Patient Experience – Digital check-in adoption increased from 2 to 10 percent, with strong engagement among patients 45 and older. 73 percent of patients who used CLEAR1’s digital check-in technology reported that they would use it again.
• Operational Efficiency – In just six months, CLEAR1-enabled check-ins freed up more than 1,500 hours of staff time, allowing teams to focus on higher-value tasks such as assisting patients with complex problems.
• Reduction in Duplicate Records & Cost Savings – By linking appointments to a verified identity, Wellstar has been able to uncover and resolve duplicate patient records before visits, reducing costly administrative rework and minimizing claim complications. Collectively, these improvements are projected to deliver $2 million in savings for every 25,000 patients verified through CLEAR1.

The case study is available here.

About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you—making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com.

About Wellstar Health System
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 33,000 team members who provide expert compassionate care for every stage of life. PeopleCare also means we serve our communities as a non-profit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the State of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

AUGUSTA, Ga. (Oct. 13, 2025) – Wellstar Children’s Hospital of Georgia officially cut the ribbon on its updated lobby Monday with a ceremony attended by donors, dignitaries from Wellstar, Wellstar MCG Health Medical Center, Augusta University and the city of Augusta.

There was also a very special guest in attendance, Dr. Charles Howell, who throughout his career has been one of Wellstar Children’s Hospital of Georgia’s biggest advocates. From the stage, he watched, visibly touched, as a giant purple curtain fell, revealing the words “Dr. Charles G. Howell Jr Lobby” stretching across the lobby wall, greeting guests as they enter.

“I’m a little embarrassed,” Dr. Howell said as he took the podium.

He went on to say that many times over the years, patient families told him they didn’t know where to go for care, and now any patient who walks through the door of Wellstar Children’s Hospital of Georgia will find physicians who are board-certified in many specialties.

“You get the best care without saying anything, and for that I am very proud,” he said.

The moment had been kept top-secret, even from many event organizers. Planners knew they were organizing a special recognition, but the identity and exact nature of the surprise was revealed to leaders on a need-to-know basis to avoid spoiling the surprise. Leaders who knew, agreed that this was just as it should be. After all, Wellstar Children’s Hospital of Georgia would not exist without Dr. Howell’s steadfast advocacy.

There’s a well-known story that Dr. Howell offhandedly mentioned the need for a children’s hospital to a patient’s father—a spark that would lead to securing the necessary funding only a few years later. Dr. Howell did not know the comment was made to the chief aide to Rep. Tom Murphy, then Speaker of the Georgia House of Representatives. Ten years later, the children’s hospital was a reality.

Dr. Howell was also instrumental in designing the hospital, involving children and families in the process to ensure their needs were met. Children’s Medical Center, now Wellstar Children’s Hospital of Georgia, opened in 1998 and expanded pediatric inpatient capacity from 32 to 154 beds. Dr. Howell is one of Georgia’s greatest advocates for children’s healthcare.

As part of the celebration, Augusta Mayor Garnett Johnson read a proclamation declaring Oct. 13 “Dr. Charles Howell Day,” and presented him with a plaque.

Wellstar MCG Health President Ralph Turner also thanked Dr. Howell for his dedication and service to Georgia’s children.

“When someone dedicates their lives to taking care of our children and only makes one profound statement that grows into an entire facility—and he dedicates 40 years of his life taking care of children—this, today, just feels right,” Turner said.

As a pediatric surgeon, Dr. Howell has performed more than 16,000 procedures. He graduated from Medical College of Georgia in 1973 and, following a pediatric surgery residency at a children’s hospital in Philadelphia, returned to Augusta to practice.

In addition to operating on nearly 400 children each year, Dr. Howell started a pediatric ECMO program and a pediatric trauma program. He also served as capital campaign co-chair to assist in bringing Ronald McDonald House to its current location—only steps from Wellstar Children's Hospital of Georgia.

In 2018, following his 40-year surgical career, Dr. Howell retired as surgeon-in-chief of the children's hospital and chief of the department of surgery for Wellstar MCG Health. He returned to the health system in 2019 as the head of the hospital’s physician practice group.

The lobby of Wellstar Children’s Hospital of Georgia was the first large renovation project at the children’s hospital since it was built in 1998. The renovation includes new flooring, removal of an old fountain and updated furniture. A donor wall has also been installed to recognize the generous donors who help the hospital fulfill its mission of providing patient- and family-centered care for every family who seeks care at Wellstar Children’s Hospital of Georgia.

Picture a big swath of land out in West Georgia. It’s a little wild and a little cultivated, but it’s well cared for thanks to the Rodgers.

“My wife and I are blessed to live on this land,” Greg Rodgers said. “God instructs us to be good stewards of the land and we are dedicated to doing just that. We’re always mowing, planting and tending to fallen trees.”



Much like their acreage, Greg sees his body as something that deserves to be maintained with care. And he’s an advocate that other men do the same. Seeing a doctor regularly and getting screened can help identify conditions earlier so they’re more treatable. Greg learned that from his personal experience with prostate cancer, and the team at Wellstar West Georgia Medical Center who helped him overcome it.

“It’s not so much my story as the story of the professionals at Wellstar—they’re tremendous people,” he said.

The right tests for an accurate diagnosis

Prostate health is not something to ignore. Greg understands this now after a routine PSA test—a simple blood test—came back abnormal in 2020. When PSA levels are checked regularly and rise over time, they can be a sign of prostate cancer.

Because of his elevated PSA, Greg began monitoring his prostate health and eventually, connected with Wellstar Urologist Dr. Richard Jadick in LaGrange. Dr. Jadick performed a UroNav fusion biopsy to investigate his climbing PSA. During the procedure, an MRI helps accurately target the biopsy location. This biopsy has a low false negative rate, meaning the results are more trustworthy than in the past. Greg’s results came back positive for prostate cancer.

Pursuing personalized, expert care

Because every case of prostate cancer is different, there are a range of options for treating it, from active surveillance (monitoring with imaging) to advanced treatments like robotic surgery and targeted radiation therapy that have fewer side effects than traditional treatments. 

Greg and Dr. Jadick discussed several options, but before Greg made any decisions, Dr. Jadick recommended he see Dr. Robert Taylor, a Wellstar radiation oncologist. 

Greg remembers having reservations about radiation therapy. But once he arrived for the appointment, he felt immediately at ease. “Dr. Taylor is a quiet, confident person with a kind smile,” he said. “He was really good at explaining everything, going through studies and the different procedures. He’s so methodical, so good at answering questions and so patient.”

The option they settled on was a high dose of targeted radiation aimed at the prostate during a shorter treatment course (20 days versus 44). A newer technology called SpaceOAR Hydrogel would separate the rectum from the prostate during treatment, preventing unnecessary radiation exposure—and side effects.

“When it comes to choosing the right treatment, everything is a balance between the risk level and a variety of other personal factors,” Dr. Taylor said. “We want to provide treatment that is the least disruptive and most effective.”

To be sure this was the best plan for Greg, Dr. Taylor requested a second opinion from Mayo Clinic. Wellstar experts have a direct connection to Mayo Clinic specialists through its Mayo Clinic Care Network membership. Wellstar physicians and patients can access eConsults—virtual second opinions—at no additional cost to patients.

Some additional imaging was recommended, which validated Dr. Taylor’s treatment plan. Greg moved forward with his cancer treatment with pure confidence.