Financial, Policy & Privacy Information
Billing & Pricing
Financial Assistance Program Policy
We are committed to providing financial assistance to patients who have sought medically necessary care at one of our hospitals but have limited or no means to pay for that care. Our Financial Assistance Program (FAP) refers to what is commonly known as Charity Care. Wellstar follows the generally accepted accounting principles for the accounting of our charity care provided. Wellstar will provide emergency hospital medical care to all individuals, regardless of their insurance coverage, their ability to pay for these services or their eligibility under this policy.
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Hospital Pricing Transparency
Effective January 1, 2019, the Centers for Medicare and Medicaid Services (CMS) required hospitals to make their chargemasters available online. A chargemaster (a master listing), is a comprehensive compilation of all items that a health care provider may charge or use in the provision of the various health care services that it offers.
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Refund Policy
Wellstar uses several bill pay systems, and refund processes vary for each. Refunds and customer service support may be requested by calling the phone number listed on your statement, or you may submit your refund request in writing to the address listed on your statement.
Digital Products
Internet Privacy Policy
Your online and offline privacy is extremely important to us, and you can click below to view our Internet Privacy Policy. Within the policy you will find information on what personal information we collect, how we use that information, what we disclose, your privacy choices, our security practices and procedures, and how you can contact us.
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Mobile App Privacy Policy
Wellstar Health System, the largest health system in Georgia, is known nationally for its innovative care models focused on improving quality and access to healthcare. Use our app to discover care on your schedule, and save time on common tasks.
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Wellstar Health System Terms and Conditions
When you sign up for text or email messages from Wellstar Health System, you are signing up to receive messages related to your relationship with Wellstar Health System, including updates related to your visits, MyChart account, one-time passcode, billing notifications, and care management.
You can opt-out of SMS messages by texting STOP to the respective text short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using Wellstar MyChart or text HELP to the short code for instructions.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at 770-956-7827 or www.wellstar.org.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from Wellstar as well as any text replies from you to Wellstar. Message frequency may vary.
Our Privacy Policy can be reviewed here. We can be contacted at 770-956-7827 or www.wellstar.org.
Organized Health Care Arrangements
This Organized Health Care Arrangement (OHCA) permits the sharing of patient information and the use of a common electronic health record among participating health care providers who provide health care services to Wellstar patients. All providers are able to access the entire common record.
Joint Notice of Privacy Practices
We are required by law to protect the privacy of your health information. We are also required to provide you with this notice, which explains how we may use information about you and when we can give out or "disclose" that information to others. You also have rights regarding your health information that are described in this notice. We are required by law to abide by the terms of this notice. The terms "information" and "health information" in this notice include any information that we maintain that reasonably can be used to identify you and that relates to your physical or mental health condition, the provision of health care to you, or the payment for your health care.
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Non-Discrimination & Grievance Procedure
Wellstar does not discriminate on, exclude people or treat them differently on the basis of race, color, national origin, age, disability, sex, gender identity or expression or any other type of discrimination prohibited by law. Wellstar does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex, gender identity or expression or any other type of discrimination prohibited by law.
Wellstar has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints on discrimination. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. If you wish to remain anonymous, please call the Compliance Hotline at (888) 800-5094.
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