Skip Navigation
Book Now! Find care near you Find care near you Find care near you
wellstar-logo
Wellstar Go Back
Go to MyChart

Questions? We can help!

Call (770) 956-STAR (7827)

Monday - Friday, 7 AM - 4:30 PM

Contact Us
For Patients & Families Community For Providers About Us Careers
  • Start Your Care

  • Find a Doctor
  • Find a Location
  • Our Services
  • Virtual Visits
  • Planning

  • Accepted Insurance
  • Financial Assistance
  • Pricing Information
  • Before Your Visit

  • Sign Up for MyChart
  • Visitation Guidelines
  • Pick a Caregiver
  • While You're Here

  • Support & Entertainment
  • Join an Event
  • After Your Visit

  • Pay Your Bill
  • Get Medical Records
  • Contact us
  • COVID-19 Support

  • COVID-19 Information
  • Vaccines
  • Testing Information
  • Visitation Updates
  • Foundation Relief
  • Community Health

  • Health Highlights
  • Community Health Needs Assessment
  • Latest News
  • Center for Health Equity
  • Events & Programs

  • Community Outreach
  • Events Calendar
  • On-Demand Classes
  • Support Groups
  • Give

  • Wellstar Foundation
  • Donate
  • Ways to Give
  • Thank a Caregiver
  • Volunteer

  • For Adults
  • Care

  • Transfer a Patient
  • Cures Act
  • Refer a Patient
  • Lab Test Directory
  • Request to Conduct Research
  • Connect

  • Physician Relations
  • Request Imaging Services
  • Wellstar Clinical Partners
  • Wellstar Medical Group
  • Mayo Clinic Care Network
  • Log In

  • EpicCare Link
  • Lawson Connect
  • MyID Password Reset
  • Citrix Access
  • Leadership

  • Authority Board
  • Board Of Trustees
  • Foundation Board
  • Regional Health Boards
  • Executive Leadership
  • Awards, Recognition & Safety

  • Accreditation & Certifications
  • Awards & Recognition
  • Safety First Program
  • Nursing
  • Careers at Wellstar

  • Apply now
  • Upcoming virtual events
  • Why Wellstar?
  • Nursing Careers

  • Nursing (Direct Care)
  • Nursing Leadership
  • Nursing (Non-bedside)
  • Nursing Support
  • Physician, APP & Clinical Careers

  • Advanced Practice Providers (APPs)
  • Allied Health Professionals
  • Homecare & Hospice
  • Physicians
  • Support Team Careers

  • Administrative & Clerical
  • Coding, Compliance & HIM Systems
  • Facility, Environmental & Nutrition/Food Services
  • Information Technology & Systems
  • For Patients & Families
  • Community
  • For Providers
  • About Us
  • Careers
  • Search Search Search
  • MyChart MyChart MyChart

Start Your Care

Find a DoctorFind a LocationOur ServicesVirtual Visits

Planning

Accepted InsuranceFinancial AssistancePricing Information

Before Your Visit

Sign Up for MyChartVisitation GuidelinesPick a Caregiver

While You're Here

Support & EntertainmentJoin an Event

After Your Visit

Pay Your BillGet Medical RecordsContact us

COVID-19 Support

COVID-19 InformationVaccinesTesting InformationVisitation UpdatesFoundation Relief

Community Health

Health HighlightsCommunity Health Needs AssessmentLatest NewsCenter for Health Equity

Events & Programs

Community OutreachEvents CalendarOn-Demand ClassesSupport Groups

Give

Wellstar FoundationDonateWays to GiveThank a Caregiver

Volunteer

For Adults

Care

Transfer a PatientCures ActRefer a PatientLab Test DirectoryRequest to Conduct Research

Connect

Physician RelationsRequest Imaging ServicesWellstar Clinical PartnersWellstar Medical GroupMayo Clinic Care Network

Log In

EpicCare LinkLawson ConnectMyID Password ResetCitrix Access
About Wellstar

Our patients are the center of everything we do. We're nationally ranked and locally recognized for our high-quality care, inclusive culture, exceptional doctors and caregivers, and one of the largest and most integrated healthcare systems in Georgia.

About Us

Leadership

Authority BoardBoard Of TrusteesFoundation BoardRegional Health BoardsExecutive Leadership

Awards, Recognition & Safety

Accreditation & CertificationsAwards & RecognitionSafety First ProgramNursing

Careers at Wellstar

Apply nowUpcoming virtual eventsWhy Wellstar?

Nursing Careers

Nursing (Direct Care)Nursing LeadershipNursing (Non-bedside)Nursing Support

Physician, APP & Clinical Careers

Advanced Practice Providers (APPs)Allied Health ProfessionalsHomecare & HospicePhysicians

Support Team Careers

Administrative & ClericalCoding, Compliance & HIM SystemsFacility, Environmental & Nutrition/Food ServicesInformation Technology & Systems
Questions? We can help!

Call (770) 956-STAR (7827)

Monday - Friday, 7 AM - 4:30 PM

Contact Us
Close
  • Urgent Care
  • Primary Care
  • Virtual Care
  • Emergency Care
Close Close Close Book Now Menu
  • Urgent Care
  • Primary Care
  • Virtual Care
  • Emergency Care

Introducing

Wellstar Virtual Care

Access Wellstar healthcare providers
wherever you are.

Get started

Warning Warning Our "Book Now" feature should not be used for life threatening conditions such as heart attack, severe injury, poisoning, chest pain, or stroke. If you are experiencing such conditions, STOP and CALL 911 IMMEDIATELY or visit your nearest Emergency Department.

I Understand

Request Your Medical Records

As a patient, it’s your right to get copies of most medical records. If you’ve received care at a Wellstar hospital or see a Wellstar doctor for ongoing care, you may access your medical records, by request, at any time.

We’ve done our part to make requesting your medical information easy. With your request—through MyChart, email, fax or mail—we'll provide you with doctor's notes, medical test results, lab reports and billing information.

  • Home
  • Request Medical Records

Accessing Your Personal Health Information

If you wish to obtain medical records for you personal use we are happy to assist you in this process. The per page charge is as follows:

  • Electronic records delivered in electronic format—$6.50
  • Medical record with paper records delivered in electronic format are billed at $6.50 + 7¢ per page labor cost to create and deliver the portion of the record maintained in paper.
  • Electronic records delivered in paper 90¢ labor cost to create and deliver the portion of the record maintained electronically plus 5¢ per page for paper and toner.
  • Paper records delivered in electronic format 7¢ per page labor fee.
  • Paper records delivered in paper 12¢ per page.

*Sales tax, and postage as applicable, will be charged for medical records per Georgia Statue 45 CFR 164.524(c)(4) and O.C.G.A. 31-333.

Authorization for the Release of Protected Health Information

All requests for medical records must be fully completed and dated on or after the date of discharge to be processed. After the properly executed authorization has been received, our team will review for all required elements and processes in accordance with federal and state laws governing you privacy and medical records. Please allow 3 to 5 days for this process. For your convenience we offer delivery electronically, or records can be mailed to the address listed on the authorization. Please see e-request form under ROI documents.

Your Rights and Access to Personal Health Information

Wellstar Health System recognizes the patient's right to access and obtain copies of their protected health information (PHI) in accordance to HIPAA laws. (Code of Federal Regulation 164) as well as Georgia Statutes. Should you require any behavioral health records, O.C.G.A. 31-33-2 requires physician approval prior to us releasing any medical records to you. Please allow an additional 3 to 4 business days for these requests to be processed.

Records for your physician

If your physician is on staff at a Wellstar Hospital they may access your medical records from their office without you facilitating this request. If the office has requested that you personally request the medical records from a Wellstar Health System Hospital then we can fax the records to your physician's office at no charge to you, once you complete the authorization for the Release of Protected Health Information Form in detail ensuring the following items are included:

  • Physician Name
  • Complete Address
  • Phone Number
  • Fax Number

A form must be completed for each physician who may need your records mailed or faxed. Please note that your records will be mailed unless you specify an appointment time and date. If specified the records will be faxed.

Insurance Requests/Attorney Requests/Disability Requests

Requests should be sent from insurance companies, attorney or Departments of Disability Determination Services and, mailed to the address on our authorization. All charges for medical records will be billed to the requestor.

Radiology/Imaging Films

Please contact the department directly that performs that service to facilitate your request.

How to access your medical information

  • MyChart
  • Electronic Request
  • Email Request
  • Fax Request
  • Mail Request

MyChart Patient Portal

If you already have an active MyChart account with Wellstar, you can request a copy at no cost of your records.

  1. Sign on to MyChart
  2. Select Menu in the upper-left corner, then choose Document Center (in "My Record" section)
  3. Select Visit Records and then select one of the options below:
    • Single Visit - Select a single visit
    • Date Range – Select a date range
    • All Visits

Options available to view medical records:

  • View - See medical records on-screen in MyChart
  • Download - Download a zip file and save on your device/computer – Password protection is available
  • Send - Send to a provider of your choice

If you do not have an active MyChart account with Wellstar:

  1. On the MyChart main web page, click on Sign Up (I don't have a code).
  2. Complete the requested information and click Submit. You will receive an email back with your activation code on how to activate your MyChart account.
  3. Once you can log into MyChart, follow the previous steps on submitting a request for your medical records.

Call (470) 644-0419 for assistance with MyChart.


Records Requests via MyChart are limited to the following dates

Records dated April 1, 2014 and forward are available via MyChart for the following hospitals: Cobb, Douglas, Kennestone, Paulding, and Windy Hill.

Records dated February 25, 2018 and forward are available via MyChart for the following hospitals: Atlanta Medical Center Main/South, North Fulton, Spalding, Sylvan Grove and West Georgia.

Records for your medical office will vary.

Online Patient Request Tool

Wellstar Health System now offers an online records request tool for complete copies of your medical records. You will need to upload a copy of your photo ID, which can be taken via webcam or a smartphone device. This online tool will let you request all of your records and radiology images. While there is no fee to use this electronic tool, to receive the records electronically, there is a $6.50 fee. Chrome, Safari and Firefox are the recommended browsers for this application.


Request Medical Records Online

Email Your Request for Records

Complete the Authorization for Release Form [Spanish version] in its entirety and email a copy, along with a copy of your photo ID, to [email protected].

Average turnaround time from receipt of request is 5 business days.

Fax Your Request for Records

Fill out the Authorization for Release Form [Spanish version] in its entirety and fax a copy, along with a copy of your photo ID to (770) 810-4193.

Average turnaround time from receipt of request is 5 business days.

Mail Your Request for Records

Print and fill out the Authorization for Release Form [Spanish version] in its entirety and mail a copy, along with a copy of your photo ID to one of the sites listed below.

If you were seen at multiple sites and need all records, please mark the sites requested on the release form.

Wellstar Atlanta Medical Center
ATTN: HIM Release of Information
303 Parkway Drive NE
Atlanta, GA 30312
Wellstar Atlanta Medical Center South
ATTN: HIM Release of Information
1170 Cleveland Avenue
East Point, GA 30344
Wellstar Cobb Hospital
ATTN: HIM Release of Information
3950 Austell Road
Austell, GA 30106
Wellstar Douglas Hospital
ATTN: HIM Release of Information
8954 Hospital Drive
Douglasville, GA 30134
Wellstar Kennestone Hospital
ATTN: HIM Release of Information
677 Church Street NE
Marietta, GA 30060
Wellstar North Fulton Hospital
ATTN: HIM Release of Information
3000 Hospital Boulevard
Roswell, GA 30076
Wellstar Paulding Hospital
ATTN: HIM Release of Information
2518 Jimmy Lee Smith Parkway
Hiram, GA 30141
Wellstar Spalding Regional Hospital
ATTN: HIM Release of Information
601 South 8th Street
Griffin, GA 30224
Wellstar Sylvan Grove Hospital
ATTN: HIM Release of Information
1050 McDonough Road
Jackson, GA 30233
Wellstar West Georgia Medical Center
ATTN: HIM Release of Information
1514 Vernon Road
LaGrange, GA 30240
Wellstar Windy Hill Hospital
ATTN: HIM Release of Information
2540 Windy Hill Road SE
Marietta, GA 30067

Average turnaround time from receipt of request is 5 business days.

Frequently Asked Questions

Who may request medical records and who must share them?

Who may request medical records and who must share them?

To request medical records, you must be the patient, or the parent or guardian of the patient for whom you seek records. Caregivers may be able to access records if the patient has provided written permission to the provider.

The US Department of Health and Human Services provides good background information for understanding who may have access to your records.

Providers are required to share any notes or records they have created themselves, or any test results for which they have copies. They are also required to share any information provided to them about you by another doctor if that information was used for the diagnosis and/or treatment being discussed with you.

Diagnostic lab test records, for such tests as blood tests, CT scans, X-rays, mammograms or others, should be requested from the doctor who ordered them, or your primary care physician. In most states, the lab will not provide them to you directly.

If you seek hospital records or records from any other medical facility, you will want to request them directly from that facility.

Be aware that you may be denied some records, usually related to mental health records. If a provider believes that letting you look at your medical records can endanger your physical health, your request may be refused. They cannot deny you access just because they think you will be upset, unless they believe revealing the information might lead you to physically harming yourself. If you are refused, the provider must make that clear, in writing.

How do I obtain copies of medical records for those other than myself?

How do I obtain copies of medical records for those other than myself?

My Child

The parent or legal guardian must sign the consent release. Legal guardians will be asked to provide documentation of legal guardianship.


Patients who are 18 or older, but unable to sign consent due to physical or mental illness

Durable Healthcare Power of Attorney (or other court appointed documentation) must be provided.


Patients who are deceased

The legally appointed Executer of Estate must complete the consent for release. Legal representation documentation must be provided.

How long will it take to process my request?

How long will it take to process my request?

Requests for copies will be processed within 15 business days; however they may take up to 30 days. Copies may be emailed or mailed to the address provided.

What if I was seen at multiple facilities and need copies of records from all facilities?

What if I was seen at multiple facilities and need copies of records from all facilities?

Only send one authorization form. Please indicate on the form all the facilities you would like to receive records from, and the dates. You may receive your medical records electronically or by mail.

What if I am a third-party and would like to request medical records?

What if I am a third-party and would like to request medical records?

To obtain a copy of a Wellstar medical record, we require a written request and properly executed patient authorization for disclosure of protected health information. This can be mailed to Health Information Management, Release of Information Services, at the address of the appropriate Wellstar Hospital.

On your request letter and patient authorization identify the hospital where patient was treated. Fax requests are only accepted from healthcare providers and patients.

AMC Medical Records Request

If you were a patient at AMC or one of our closing physician offices, please use this guide to access and transfer medical information to your new medical home.

Learn more

More Information

For more information or assistance with your health records, call our team.

(770) 810-8880

Back to Top
Branding illustration
Wellstar Logo
More than healthcare. PeopleCare.
Branding illustration
For Job Seekers & Team
Careers Diversity Equity Inclusion and Belonging Onboarding
For Students
Students Portal
Graduate Medical Education
Medical Residency Pharmacy Residency
For Business
Occupational Medicine Corporate Purchasing
For the Media
Media Room Community Health Needs Assessment
Help
Contact Us Pay Your Bill Policy & Privacy Information Hospital Transparency Information
For Job Seekers & Team
Careers Diversity Equity Inclusion and Belonging Onboarding
For Students
Students Portal

Graduate Medical Education
Medical Residency Pharmacy Residency
For Business
Occupational Medicine Corporate Purchasing
For the Media
Media Room Community Health Needs Assessment
Help
Contact Us Pay Your Bill Policy & Privacy Information Hospital Transparency Information

Copyright © 2023 Wellstar Health System. All Rights Reserved.

Wellstar does not discriminate on, exclude people or treat them differently on the basis of race, color, national origin, age, disability, sex, gender identity or expression or any other type of discrimination prohibited by law.