Request Your Medical Records

Accessing Your Personal Health Information

If you wish to obtain medical records for your personal use, we are happy to assist you in this process. Please see below for the costs of each type of record delivery:

• Electronic records delivered in electronic format (secured email) — $6.50
• Electronic records delivered via active MyChart account — $0.00
• Paper records sent via mail — $6.50 plus postage and taxes

*Sales tax and postage as applicable will be charged for medical records per Georgia Statute 45 CFR 164.524(c)(4) and O.C.G.A. 31-333.

Authorization for the Release of Protected Health Information

All requests for medical records must be fully completed and dated on or after the date of discharge to be processed. After the properly executed authorization has been received, our team will review for all required elements and processes in accordance with federal and state laws governing you privacy and medical records. Please allow 3 to 5 days for this process. For your convenience we offer delivery electronically, or records can be mailed to the address listed on the authorization. Please see e-request form under ROI documents.

Your Rights and Access to Personal Health Information

Wellstar Health System recognizes the patient's right to access and obtain copies of their protected health information (PHI) in accordance to HIPAA laws. (Code of Federal Regulation 164) as well as Georgia Statutes. Should you require any behavioral health records, O.C.G.A. 31-33-2 requires physician approval prior to us releasing any medical records to you. Please allow an additional 3 to 4 business days for these requests to be processed.

Records for your physician

If your physician is on staff at a Wellstar Hospital they may access your medical records from their office without you facilitating this request. If the office has requested that you personally request the medical records from a Wellstar Health System Hospital then we can fax the records to your physician's office at no charge to you, once you complete the authorization for the Release of Protected Health Information Form in detail ensuring the following items are included:

• Physician Name
• Complete Address
• Phone Number
• Fax Number

A form must be completed for each physician who may need your records mailed or faxed. Please note that your records will be mailed unless you specify an appointment time and date. If specified the records will be faxed.

Insurance Requests/Attorney Requests/Disability Requests

Requests should be sent from insurance companies, attorney or Departments of Disability Determination Services and, mailed to the address on our authorization. All charges for medical records will be billed to the requestor.

Radiology/Imaging Films

Please contact the department directly that performs that service to facilitate your request.