Translation & Interpretation Services
We provide free language access services for patients, families and caregivers
so you can understand your care and make informed decisions with confidence.
About Our Language Access Program
At Wellstar, communication is an important part of patient safety. We provide comprehensive interpretation and translation services to remove language barriers and help you make informed decisions about your health.Our interpreters are trained in medical terminology, confidentiality and healthcare ethics. We do not rely on family members or untrained staff to interpret medical information. In some cases, Qualified Bilingual Staff (QBS) may communicate directly with patients in their shared language when appropriate and credentialed to do so. Language access services are available at no cost 24 hours a day, 7 days a week, across inpatient and outpatient settings.
Need language assistance?
Let any team member know at check-in, when scheduling or at any time during your visit.Our Services
Interpretation Services
- In-Person Interpretation
Available for many scheduled appointments and inpatient encounters - Video Remote Interpretation
On-demand video access to qualified interpreters at bedside or in clinic settings - Over-the-Phone Interpretation
Immediate access for brief interactions, scheduling and follow-up calls - American Sign Language (ASL) Interpretation
Available both in person and via secure video for deaf and hard-of-hearing patients.
Translation Services
Important written materials can be translated into your preferred language, including:- Discharge instructions
- Care plans
- Consent forms
- Patient education materials
- Appointment letters and notices
Languages Supported
We provide interpretation services in more than 280 languages, including but not limited to:- Spanish
- Mandarin
- Cantonese
- Korean
- Vietnamese
- Arabic
- French
- Haitian Creole
- Hindi
- Amharic
- Somali
- Tagalog
- Russian
- Portuguese
- Japanese
- American Sign Language (ASL)
If you do not see your language listed, please ask. We will work to support your needs.