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Article Category: Highlights

Feeling Sick? Know Where to Go to Get Care in Douglas

Published on September 14, 2023

Last updated 09:36 AM April 21, 2025

Illustration of person thinking. Icons show bed, virtual visit on phone, family on couch, person talking to medical provider and ambulance.

Whether you experience an injury, minor illness or simply need a wellness exam, the most important step you can take is getting the care you need. That way, you can find trained experts for your specific medical needs, stay ahead of potential health issues or even help prevent existing conditions from worsening. 

With primary, virtual, urgent and emergency care services available, as well as retail pharmacies, how do you decide which type of care is best for your medical situation? Learn the differences between each type of medical service Wellstar offers in Douglas County—so you don’t delay and get care right away.

Virtual Urgent Care

In addition to virtual primary and specialty care appointments, we also have a 24/7 Virtual Urgent Care for minor medical concerns including allergies, sinus infections, strep throat or urinary tract infections.

Your Virtual Urgent Care clinician will offer the same personalized, tailored treatments you expect from us. That may include treatment recommendations and prescriptions to manage an immediate health issue, like an antibiotic or cough medicine.

After your Virtual Urgent Care visit, all Wellstar clinicians, including your primary care doctor or specialist, can see a record of your appointment. You will also be able to access it through Wellstar MyChart. Keeping all of your trusted physicians in the know is just one way we provide you with seamless care.

While virtual care is a convenient way to stay well, it should never be used in place of emergency care. If you are experiencing a life-threatening medical emergency, call 911 right away. 
 

Primary care 

Primary care is ongoing, comprehensive care and preventative medicine that helps you live a full, healthy life. 

Your primary care provider gets to know you and your health history on a deeper level. That means they have a more holistic view of your overall wellness. 

Services include: 

  • Annual wellness exams 
  • Health screenings, labs and imaging 
  • Care for chronic conditions, such as diabetes or high blood pressure 
  • Immunizations for children and adults 
  • Treatment for acute illness, such as the flu or colds 
  • Coordinating care with other specialists 
  • Physical and mental health concerns, such as weight loss or anxiety 

Wellstar has three primary care locations in Douglas County:

8820 Hospital Drive
Douglasville, GA 30134
(770) 947-3000

6043 Prestley Mill Road, Suite B
Douglasville, GA 30134
(770) 941-8100

6095 Professional Parkway, Suite 100
Douglasville, GA 30134
(770) 920-2255

Urgent care

If you’re dealing with a minor injury or illness or need care after your physician’s regular office hours, going to urgent care is often the right choice. Wellstar Urgent Care centers provide quick, convenient care for non-emergency medical conditions. 

Wellstar Urgent Care provides: 

  • Care for minor illnesses and injuries, such as coughs, colds, sprains and broken bones 
  • Treatment for medical issues like bites, burns and cuts 
  • COVID-19 testing and evaluation for patients 12 and older 
  • Lab and X-rays 
  • Sports physicals 
  • Occupational health services 
  • Worker’s compensation services 

Check in online to reduce your wait time at Wellstar Urgent Care in Douglasville.

Emergency care

In a life-threatening medical emergency, every second counts. Never put off getting the proper care when lives are on the line. Remember, driving yourself to the emergency department is dangerous and may delay care, so call 911 for the fastest access to emergency care. 

When the unexpected happens, Wellstar Douglas Medical Center is always ready in a medical emergency. Our trained team provides expert emergency care 24 hours a day for people of all ages. We also have a dedicated pediatric emergency room, specifically designed to treat children. 

Recognize the signs of a medical emergency: 

  • Difficulty breathing or shortness of breath 
  • Chest discomfort or pain 
  • Severe abdominal pain 
  • Fainting or loss of consciousness 
  • Sudden dizziness, weakness or vision changes 
  • Sudden, severe pain 
  • Uncontrolled or severe bleeding 
  • Choking, coughing up blood or severe vomiting 
  • Suicidal or homicidal thoughts 
  • Changes in mental status, such as confusion or unusual behavior 
  • Traumatic injury due to a motor vehicle or other accidents 

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Child with arm in sling

Highlights

When and Why to Visit the Pediatric Emergency Department

When your child experiences a medical emergency, you want them to have the care they need right away. At the five Wellstar Pediatric Emergency Departments (ED) at Wellstar Golisano Children’s Hospital of Georgia and Wellstar Cobb, Wellstar Douglas, Wellstar Kennestone and Wellstar Paulding Medical Centers, you’ll find expert treatment designed just for kids.

Why visit a Pediatric Emergency Department?

“We have a common saying in pediatric emergency medicine that ‘children aren’t just little adults.’ Children’s bodies and the health problems that affect them are very different from adults,” said Pediatric Emergency Physician Dr. Christopher Graves. “When you visit a pediatric ED, you can trust that your child is receiving age-appropriate evaluation and care.”

This can often mean finding a diagnosis through physical examinations and a thorough patient history with less reliance on invasive testing. When testing is needed, rest assured that your child’s care team has training in pediatric medicine and knows what tests and medications are needed to keep your child safe.

When should you go to the pediatric ED?

“If you feel your child is experiencing a life-threatening symptom such as trouble breathing, loss of consciousness, severe allergic reaction or bleeding that's hard to control, you should go to the ED or call 911. Remember to talk with your child's provider during your visits about when you should worry,” said Wellstar Pediatrician Dr. Sandra Rodriguez-Sfeir. “Some things are age-specific—like a temperature at 100.4 degrees Fahrenheit or above in a baby under 2 months absolutely needs to go to the ED. Don't wait to see your pediatrician in the morning.”

There may also be urgent care centers in your area. Urgent care can be a great option for non-life-threatening conditions such as common colds, mild flu-like symptoms or earaches. Read more about where to go when your child isn’t feeling well.

“Some families struggle to decide whether they should go to an ED or urgent care. I have always told families—you are never wrong to come to a pediatric ED,” Dr. Graves said. “If you are worried about the life or safety of your child, you’ve come to the right place.”

Introducing your pediatric ED team

When you come to a pediatric ED, you will meet healthcare providers who have chosen to make children their focus. Our care teams know that children have unique needs based on their social and emotional development. Pediatric ED doctors, nurses and advanced practice providers have years of experience working with children, and they have learned how to approach children in a way that reduces their anxiety and fear. Acts as simple as examining a stuffed animal or blowing up a glove into a balloon can turn a crying child into a smiling child. 

Doctors are only one part of the team. Pediatric ED nurses have expertise in administering medications, placing IVs and performing other bedside procedures. When these types of interventions are needed, you can trust that the nurses, medics and ED techs who help with these processes have abundant experience. 

“Children are special and should be treated by nurses that specialize in their care. Emergency rooms can be a scary place for children and families,” said Jacqueline Rimer, a Wellstar pediatric emergency department nurse. “Wellstar pediatric nurses combine compassion and expertise to create an environment that reduces fear and anxiety while also providing quality, specialized care children and families deserve.”

Our child life specialists are trained to work directly with children and families to offer education, emotional support and distraction during procedures. Coming to the pediatric ED is tough for many kids, but having the right team can make things a little easier. That makes all the difference.

Find a Pediatric Emergency Department near you.

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Highlights

Wellstar Expands Primary Care in Lovejoy

To serve our community’s growing healthcare needs, Wellstar has opened a new location in Lovejoy with primary care services.

Primary care is ongoing, comprehensive care and preventative medicine that helps you live a full, healthy life. Visit Wellstar Primary Care for:

  • Non-emergent health concerns 
  • Chronic conditions 
  • Routine checkups and annual wellness exams
  • New or worsening symptoms 
  • Immunizations

Hampton
11400 Tara Blvd.
(943) 202-8800

Schedule at this location

 

Benefits of a primary care clinician

The main role of a primary care clinician is to keep you healthy at every age and stage of life. To keep you feeling your best, these experts are trained to:

  • Get to know and understand your unique health needs. Your primary care team can keep you on track with your individual wellness goals, whether you are planning to start a family, need help managing a chronic illness or want to maintain a healthy weight.
  • Coordinate care and provide referrals for specialists. Your primary care team can quickly and seamlessly get you in touch with the robust network of medical experts, such as cardiologists, oncologists, neurologists and more at Wellstar.
  • Keep you up-to-date on immunizations and vaccinations. You can build up your body’s immunity to common diseases and protect your health with the latest vaccines, all ordered by your primary care clinician.
  • Order appropriate health screenings, diagnostic tests and follow-up care. If your wellness check-up reveals certain risk factors, chronic conditions or new diagnoses, your primary care clinician can help you get the right treatment fast.
  • Treat you for acute illnesses, such as colds or the flu. When you feel under the weather, your established primary care clinician can often get you an appointment sooner so you can feel better.

Learn more about primary care at Wellstar.

Photos of lobby and exam room in Hampton primary care location

Keep reading
Smiling teen shows off her sunglasses

Highlights

A Healthy Handoff: Transitioning Teens to Adult Primary Care

For many families, care teams are a consistent part of a child’s life—supporting them from early childhood through adolescence. But as teens step into adulthood, one important transition can be easy to miss: moving from a pediatrician to an adult primary care provider.

This “handoff” is more than a change in doctors. It’s a key step in helping teens take ownership of their health and build habits that last a lifetime.

Timing the transition

“The transition usually happens between ages 17 and 19,” said Dr. Nicole Carter, a Wellstar Children’s of Georgia pediatrician. “The decision is primarily influenced by the teen and their family. Some young adults choose to move to an adult primary care provider sooner because they feel uncomfortable being in a setting with younger children.”

As one of Georgia’s largest and most integrated health systems, Wellstar offers an expansive network of primary care providers across the state—making it easier for families to find a convenient location and continue care as their needs change.

Why does this transition matter? For young adults navigating a new stage of life, healthcare can quickly fall down the priority list—especially when they feel healthy. Staying connected to care is essential.

“It's important to continue to emphasize preventive healthcare and yearly well checks,” Dr. Carter said. “Young adults also need a primary care physician they can turn to with questions about their mental and physical health.”

Gaining independence

One of the biggest adjustments during this handoff is who takes the lead.

“In adult care, the physician speaks directly to their patient. A parent can still be present or involved, but the young adult becomes the primary decision-maker,” Dr. Carter said.

That shift doesn’t happen overnight. Preparing early helps teens feel more confident managing their health, including having time alone with their provider to ask questions and speak openly.

Families can support their teen’s independence by creating space for honest conversations at home too.

“Important discussions include topics like sexuality and vaccines. It’s essential that teens and young adults are aware of their options,” said Dr. Carter.

As teens begin to play a more active role, parents and caregivers naturally step back.

“Caregivers should start allowing teens to answer questions asked by their provider and take the lead in any discussions, only filling in information when needed,” Dr. Carter said.

Avoiding gaps in care

Without a clear plan, it’s easy for care to fall through the cracks during this transition, especially around milestones like graduation.

“Before transitioning care, make sure any medications are refilled for three to six months and schedule a new patient appointment with an adult provider as soon as possible,” Dr. Carter said.

Establishing care early helps ensure there’s no disruption and gives teens a provider they can rely on as their needs evolve.

Building habits for life

The move to adult primary care is also a chance to reinforce habits that support long-term health.

With guidance from care teams and support from parents and caregivers, teens can stay on top of annual checkups, ask questions and take an active role in their care. Families can also help by building everyday skills, from understanding medical history to managing prescriptions.

Staying within a connected system like Wellstar can help simplify that process—making it easier to schedule appointments, access records and keep care on track as young adults take on more responsibility.

These early habits make a lasting difference. Together, we can help young adults move into their next phase with confidence and a stronger sense of ownership over their health.

Learn more about transitioning to adult primary care or find a provider near you.

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