Ronalda Kennedy, NP
Specialties
Neurology
Nurse Practitioner
Education & Training
MS Nursing Family Nurse Prac
Ronalda Kennedy, NP
Nurse Practitioner with Wellstar since 2025.
Specialties
Neurology
Nurse Practitioner
Education & Training
MS Nursing Family Nurse Prac
Office Locations
Expertise
Specialties
- Neurology
- Nurse Practitioner
Education & Training
- Walden University
Degree
- MS Nursing Family Nurse Prac
Certifications
- Nurse Practitioners Certification Board
Languages spoken
- English
Common Treatments, Conditions, and Procedures
- Brain Tumor
- Dystonia
- Epilepsy
- Multiple Sclerosis
- Parkinson's Disease
- Speech Problems
Patient Reviews
Overall patient rating
4.6Based on 119 patient ratings
- I'd recommend this practice to family and friends
-
- Listened to me carefully
-
- I'd recommend this provider to family and friends
-
- Shared the right amount of information
-
- Earned my trust
-
All reviews have been submitted by patients after seeing the provider.For more information about the review system, check out this Learn more about our review system.
Patient Reviews
5
Prior to my appointment, there was a "pre payment" option of an "estimate." I was called 30 min before my appt by a staff member from the office telling me to pay. I said I would try to pay online. The receptionist said "okay" and hung up on me. Not two minutes later, a different staff member called attempting to collect, unaware she was the second person to call. There was no mention that this was a required payment before my appointment- as I always pay the bill after insurance, as I have high coverage options. The "pre payment option" is always more than my actual bill. When I went online to pay, the only option was to join the visit. There was no option to pre pay once the window started. This further confirms the pre payment option was not a Wellstar requirement as the office staff member claimed. Then I was sent a message from a staff member with no option to reply that my provider would not join the call until I paid. I attempted to contact the office and was on hold for 15+ minutes (which is now eating into my appointment time) before I sent the provider a message that the office staff was not answering the phones and I was on hold trying to pay - only then was I given a call back and I ended up pre paying over the phone. This was ridiculous. I have never had to pre pay before due to my insurance. If I am owed a refund, I hope it will be processed speedily because the estimate is always more than I end up being required to pay. Furthermore, the staff should not be allowed to send messages that patients aren't allowed to reply to, should not be double calling patients right before a virtual appointment, especially when the appointment window has started. The provider is great, but the office staff does not reflect that same standard.
June 25, 2026
5
Very great office visit ??
June 24, 2026
5
Everyone was very nice and.caring.
June 14, 2026
5
Everything was excellent great provider I love WellStar all the way
June 14, 2026
5
Good experience!
June 12, 2026
5
Promotion is in order for all Participants. Impressive, peaceful, intelligent. A joyful experience for all the World to know.
June 3, 2026
5
She was very personable, very knowledgeable, she listened to how everything started, where I was at with my current symptoms and had a lot of recommendations.
May 26, 2026
5
Front desk needs work on customer service
May 22, 2026
5
From the front desk, to the office or doctors area patients are always greeted with a warm smile!
May 10, 2026
5
Friendly and fast! I was taken back right at my scheduled appointment time, all my concerns were addressed thoroughly, and our plan moving forward was communicated very well. It was easy to schedule the follow-up and I was heading to my car within 30 minutes of my arrival time. I've never been to such a streamlined and effective neurologist practice!
May 3, 2026
4
It was good
May 1, 2026
5
Dr. Ronalda Kennedy was awesome! Very professional but down to earth. Made me feel extremely comfortable. Made sure I understood my diagnosis and what to do going forward. She gets an A+ from me.
April 18, 2026
5
The best experience I've had at the doctors office with the physician ever. She was kind listened and was very understanding to my needs when scheduling test and working with me on getting my issues resolved. The doctor was excellent
April 17, 2026
5
Great experience. The nurse practitioner was very sensitive and caring and gave me good feedback about, great feedback about my treatment plan and everything going forth. Great service. Thank you.
April 11, 2026
5
This was my first visit with Dr. Ronalda she was very knowledgeable and her questions were valid according to my health. Thanks!
April 5, 2026
5
Very friendly and professional
March 28, 2026
5
I am the daughter of the patient. I brought my 86-year-old mother to this appointment and she felt so comfortable with Ronaldo. She really liked her so much and we felt like that we got some good answers and a good plan for her treatment. So thank you very much.
March 25, 2026
5
Excellent patient care. Excellent staff and all are asset to your organization.
March 15, 2026
4
Yes, the provider was very engaging and she had a sense of humor about herself and I felt very comfortable in relating to her as a patient to a health care provider. I hope she goes well in her career and I appreciated the time, the time that she spent with us in going over my results and future treatment plans. Thank you very much.
March 25, 2026
5
Very nice staff
March 13, 2026
5
Kennedy explained my test result and what I should be on the lookout for in case I began to have problems in the future. I felt I was well informed on my case.
March 12, 2026
3
Well, I wish that it did not take many months to get an appointment. That would be my biggest thing. Thank you.
February 10, 2026
5
NP Kennedy and her staff are awesome - they are the real deal and some of the best features/ stakeholders within the Wellstar network.
February 6, 2026
1
Both the NP and the doctor above them did not listen to my concerns. I felt very shut down and rushed out in both appointments. Also, looking at the notes in my chart some information seems to be incomplete or incorrect
January 16, 2026
5
My doctor was very, very nice and thorough. She really gave me a workover and explained everything to me. I just loved her and I want to see her again. That is my doctor. Thank you.
January 17, 2026
5
The doctors and staff were very nice and friendly. The doctor made sure I knew and understood everything that she was doing and going to do and if I had any questions.
January 14, 2026
5
She was very considerate and professional. My friend was with and we were both impressed of her knowledge and willingness.
January 13, 2026
5
Love this office the crew is very friendly and listen to your concerns.
January 9, 2026
5
I already recommended her to a friend.
January 2, 2026
1
Yes, in pressing the any key, I erred in one of the responses. So let me correct it. I think the team was excellent. They were very helpful, very easy to work with and to speak with, understood me, though I have an accent, and understood what my concerns were. And I'm happy to return to this facility, to the facility for further medical assistance. Thank you.
December 27, 2025
5
Prior to my appointment, there was a "pre payment" option of an "estimate." I was called 30 min before my appt by a staff member from the office telling me to pay. I said I would try to pay online. The receptionist said "okay" and hung up on me. Not two minutes later, a different staff member called attempting to collect, unaware she was the second person to call. There was no mention that this was a required payment before my appointment- as I always pay the bill after insurance, as I have high coverage options. The "pre payment option" is always more than my actual bill. When I went online to pay, the only option was to join the visit. There was no option to pre pay once the window started. This further confirms the pre payment option was not a Wellstar requirement as the office staff member claimed. Then I was sent a message from a staff member with no option to reply that my provider would not join the call until I paid. I attempted to contact the office and was on hold for 15+ minutes (which is now eating into my appointment time) before I sent the provider a message that the office staff was not answering the phones and I was on hold trying to pay - only then was I given a call back and I ended up pre paying over the phone. This was ridiculous. I have never had to pre pay before due to my insurance. If I am owed a refund, I hope it will be processed speedily because the estimate is always more than I end up being required to pay. Furthermore, the staff should not be allowed to send messages that patients aren't allowed to reply to, should not be double calling patients right before a virtual appointment, especially when the appointment window has started. The provider is great, but the office staff does not reflect that same standard.
June 25, 2026
5
Very great office visit ??
June 24, 2026
5
Everyone was very nice and.caring.
June 14, 2026
5
Everything was excellent great provider I love WellStar all the way
June 14, 2026
5
Good experience!
June 12, 2026
5
Promotion is in order for all Participants. Impressive, peaceful, intelligent. A joyful experience for all the World to know.
June 3, 2026
5
She was very personable, very knowledgeable, she listened to how everything started, where I was at with my current symptoms and had a lot of recommendations.
May 26, 2026
5
Front desk needs work on customer service
May 22, 2026
5
From the front desk, to the office or doctors area patients are always greeted with a warm smile!
May 10, 2026
5
Friendly and fast! I was taken back right at my scheduled appointment time, all my concerns were addressed thoroughly, and our plan moving forward was communicated very well. It was easy to schedule the follow-up and I was heading to my car within 30 minutes of my arrival time. I've never been to such a streamlined and effective neurologist practice!
May 3, 2026
5
Dr. Ronalda Kennedy was awesome! Very professional but down to earth. Made me feel extremely comfortable. Made sure I understood my diagnosis and what to do going forward. She gets an A+ from me.
April 18, 2026
5
The best experience I've had at the doctors office with the physician ever. She was kind listened and was very understanding to my needs when scheduling test and working with me on getting my issues resolved. The doctor was excellent
April 17, 2026
5
Great experience. The nurse practitioner was very sensitive and caring and gave me good feedback about, great feedback about my treatment plan and everything going forth. Great service. Thank you.
April 11, 2026
5
This was my first visit with Dr. Ronalda she was very knowledgeable and her questions were valid according to my health. Thanks!
April 5, 2026
5
Very friendly and professional
March 28, 2026
5
I am the daughter of the patient. I brought my 86-year-old mother to this appointment and she felt so comfortable with Ronaldo. She really liked her so much and we felt like that we got some good answers and a good plan for her treatment. So thank you very much.
March 25, 2026
5
Excellent patient care. Excellent staff and all are asset to your organization.
March 15, 2026
5
Very nice staff
March 13, 2026
5
Kennedy explained my test result and what I should be on the lookout for in case I began to have problems in the future. I felt I was well informed on my case.
March 12, 2026
5
NP Kennedy and her staff are awesome - they are the real deal and some of the best features/ stakeholders within the Wellstar network.
February 6, 2026
5
My doctor was very, very nice and thorough. She really gave me a workover and explained everything to me. I just loved her and I want to see her again. That is my doctor. Thank you.
January 17, 2026
5
The doctors and staff were very nice and friendly. The doctor made sure I knew and understood everything that she was doing and going to do and if I had any questions.
January 14, 2026
5
She was very considerate and professional. My friend was with and we were both impressed of her knowledge and willingness.
January 13, 2026
5
Love this office the crew is very friendly and listen to your concerns.
January 9, 2026
5
I already recommended her to a friend.
January 2, 2026
4
It was good
May 1, 2026
4
Yes, the provider was very engaging and she had a sense of humor about herself and I felt very comfortable in relating to her as a patient to a health care provider. I hope she goes well in her career and I appreciated the time, the time that she spent with us in going over my results and future treatment plans. Thank you very much.
March 25, 2026
3
Well, I wish that it did not take many months to get an appointment. That would be my biggest thing. Thank you.
February 10, 2026
1
Both the NP and the doctor above them did not listen to my concerns. I felt very shut down and rushed out in both appointments. Also, looking at the notes in my chart some information seems to be incomplete or incorrect
January 16, 2026
1
Yes, in pressing the any key, I erred in one of the responses. So let me correct it. I think the team was excellent. They were very helpful, very easy to work with and to speak with, understood me, though I have an accent, and understood what my concerns were. And I'm happy to return to this facility, to the facility for further medical assistance. Thank you.
December 27, 2025
1
Both the NP and the doctor above them did not listen to my concerns. I felt very shut down and rushed out in both appointments. Also, looking at the notes in my chart some information seems to be incomplete or incorrect
January 16, 2026
1
Yes, in pressing the any key, I erred in one of the responses. So let me correct it. I think the team was excellent. They were very helpful, very easy to work with and to speak with, understood me, though I have an accent, and understood what my concerns were. And I'm happy to return to this facility, to the facility for further medical assistance. Thank you.
December 27, 2025
3
Well, I wish that it did not take many months to get an appointment. That would be my biggest thing. Thank you.
February 10, 2026
4
It was good
May 1, 2026
4
Yes, the provider was very engaging and she had a sense of humor about herself and I felt very comfortable in relating to her as a patient to a health care provider. I hope she goes well in her career and I appreciated the time, the time that she spent with us in going over my results and future treatment plans. Thank you very much.
March 25, 2026
5
Prior to my appointment, there was a "pre payment" option of an "estimate." I was called 30 min before my appt by a staff member from the office telling me to pay. I said I would try to pay online. The receptionist said "okay" and hung up on me. Not two minutes later, a different staff member called attempting to collect, unaware she was the second person to call. There was no mention that this was a required payment before my appointment- as I always pay the bill after insurance, as I have high coverage options. The "pre payment option" is always more than my actual bill. When I went online to pay, the only option was to join the visit. There was no option to pre pay once the window started. This further confirms the pre payment option was not a Wellstar requirement as the office staff member claimed. Then I was sent a message from a staff member with no option to reply that my provider would not join the call until I paid. I attempted to contact the office and was on hold for 15+ minutes (which is now eating into my appointment time) before I sent the provider a message that the office staff was not answering the phones and I was on hold trying to pay - only then was I given a call back and I ended up pre paying over the phone. This was ridiculous. I have never had to pre pay before due to my insurance. If I am owed a refund, I hope it will be processed speedily because the estimate is always more than I end up being required to pay. Furthermore, the staff should not be allowed to send messages that patients aren't allowed to reply to, should not be double calling patients right before a virtual appointment, especially when the appointment window has started. The provider is great, but the office staff does not reflect that same standard.
June 25, 2026
5
Very great office visit ??
June 24, 2026
5
Everyone was very nice and.caring.
June 14, 2026
5
Everything was excellent great provider I love WellStar all the way
June 14, 2026
5
Good experience!
June 12, 2026
5
Promotion is in order for all Participants. Impressive, peaceful, intelligent. A joyful experience for all the World to know.
June 3, 2026
5
She was very personable, very knowledgeable, she listened to how everything started, where I was at with my current symptoms and had a lot of recommendations.
May 26, 2026
5
Front desk needs work on customer service
May 22, 2026
5
From the front desk, to the office or doctors area patients are always greeted with a warm smile!
May 10, 2026
5
Friendly and fast! I was taken back right at my scheduled appointment time, all my concerns were addressed thoroughly, and our plan moving forward was communicated very well. It was easy to schedule the follow-up and I was heading to my car within 30 minutes of my arrival time. I've never been to such a streamlined and effective neurologist practice!
May 3, 2026
5
Dr. Ronalda Kennedy was awesome! Very professional but down to earth. Made me feel extremely comfortable. Made sure I understood my diagnosis and what to do going forward. She gets an A+ from me.
April 18, 2026
5
The best experience I've had at the doctors office with the physician ever. She was kind listened and was very understanding to my needs when scheduling test and working with me on getting my issues resolved. The doctor was excellent
April 17, 2026
5
Great experience. The nurse practitioner was very sensitive and caring and gave me good feedback about, great feedback about my treatment plan and everything going forth. Great service. Thank you.
April 11, 2026
5
This was my first visit with Dr. Ronalda she was very knowledgeable and her questions were valid according to my health. Thanks!
April 5, 2026
5
Very friendly and professional
March 28, 2026
5
I am the daughter of the patient. I brought my 86-year-old mother to this appointment and she felt so comfortable with Ronaldo. She really liked her so much and we felt like that we got some good answers and a good plan for her treatment. So thank you very much.
March 25, 2026
5
Excellent patient care. Excellent staff and all are asset to your organization.
March 15, 2026
5
Very nice staff
March 13, 2026
5
Kennedy explained my test result and what I should be on the lookout for in case I began to have problems in the future. I felt I was well informed on my case.
March 12, 2026
5
NP Kennedy and her staff are awesome - they are the real deal and some of the best features/ stakeholders within the Wellstar network.
February 6, 2026
5
My doctor was very, very nice and thorough. She really gave me a workover and explained everything to me. I just loved her and I want to see her again. That is my doctor. Thank you.
January 17, 2026
5
The doctors and staff were very nice and friendly. The doctor made sure I knew and understood everything that she was doing and going to do and if I had any questions.
January 14, 2026
5
She was very considerate and professional. My friend was with and we were both impressed of her knowledge and willingness.
January 13, 2026
5
Love this office the crew is very friendly and listen to your concerns.
January 9, 2026
5
I already recommended her to a friend.
January 2, 2026
5
Prior to my appointment, there was a "pre payment" option of an "estimate." I was called 30 min before my appt by a staff member from the office telling me to pay. I said I would try to pay online. The receptionist said "okay" and hung up on me. Not two minutes later, a different staff member called attempting to collect, unaware she was the second person to call. There was no mention that this was a required payment before my appointment- as I always pay the bill after insurance, as I have high coverage options. The "pre payment option" is always more than my actual bill. When I went online to pay, the only option was to join the visit. There was no option to pre pay once the window started. This further confirms the pre payment option was not a Wellstar requirement as the office staff member claimed. Then I was sent a message from a staff member with no option to reply that my provider would not join the call until I paid. I attempted to contact the office and was on hold for 15+ minutes (which is now eating into my appointment time) before I sent the provider a message that the office staff was not answering the phones and I was on hold trying to pay - only then was I given a call back and I ended up pre paying over the phone. This was ridiculous. I have never had to pre pay before due to my insurance. If I am owed a refund, I hope it will be processed speedily because the estimate is always more than I end up being required to pay. Furthermore, the staff should not be allowed to send messages that patients aren't allowed to reply to, should not be double calling patients right before a virtual appointment, especially when the appointment window has started. The provider is great, but the office staff does not reflect that same standard.
June 25, 2026
5
Very great office visit ??
June 24, 2026
5
Everyone was very nice and.caring.
June 14, 2026
5
Everything was excellent great provider I love WellStar all the way
June 14, 2026
5
Good experience!
June 12, 2026
5
Promotion is in order for all Participants. Impressive, peaceful, intelligent. A joyful experience for all the World to know.
June 3, 2026
5
She was very personable, very knowledgeable, she listened to how everything started, where I was at with my current symptoms and had a lot of recommendations.
May 26, 2026
5
Front desk needs work on customer service
May 22, 2026
5
From the front desk, to the office or doctors area patients are always greeted with a warm smile!
May 10, 2026
5
Friendly and fast! I was taken back right at my scheduled appointment time, all my concerns were addressed thoroughly, and our plan moving forward was communicated very well. It was easy to schedule the follow-up and I was heading to my car within 30 minutes of my arrival time. I've never been to such a streamlined and effective neurologist practice!
May 3, 2026
4
It was good
May 1, 2026
5
Dr. Ronalda Kennedy was awesome! Very professional but down to earth. Made me feel extremely comfortable. Made sure I understood my diagnosis and what to do going forward. She gets an A+ from me.
April 18, 2026
5
The best experience I've had at the doctors office with the physician ever. She was kind listened and was very understanding to my needs when scheduling test and working with me on getting my issues resolved. The doctor was excellent
April 17, 2026
5
Great experience. The nurse practitioner was very sensitive and caring and gave me good feedback about, great feedback about my treatment plan and everything going forth. Great service. Thank you.
April 11, 2026
5
This was my first visit with Dr. Ronalda she was very knowledgeable and her questions were valid according to my health. Thanks!
April 5, 2026
5
Very friendly and professional
March 28, 2026
4
Yes, the provider was very engaging and she had a sense of humor about herself and I felt very comfortable in relating to her as a patient to a health care provider. I hope she goes well in her career and I appreciated the time, the time that she spent with us in going over my results and future treatment plans. Thank you very much.
March 25, 2026
5
I am the daughter of the patient. I brought my 86-year-old mother to this appointment and she felt so comfortable with Ronaldo. She really liked her so much and we felt like that we got some good answers and a good plan for her treatment. So thank you very much.
March 25, 2026
5
Excellent patient care. Excellent staff and all are asset to your organization.
March 15, 2026
5
Very nice staff
March 13, 2026
5
Kennedy explained my test result and what I should be on the lookout for in case I began to have problems in the future. I felt I was well informed on my case.
March 12, 2026
3
Well, I wish that it did not take many months to get an appointment. That would be my biggest thing. Thank you.
February 10, 2026
5
NP Kennedy and her staff are awesome - they are the real deal and some of the best features/ stakeholders within the Wellstar network.
February 6, 2026
5
My doctor was very, very nice and thorough. She really gave me a workover and explained everything to me. I just loved her and I want to see her again. That is my doctor. Thank you.
January 17, 2026
1
Both the NP and the doctor above them did not listen to my concerns. I felt very shut down and rushed out in both appointments. Also, looking at the notes in my chart some information seems to be incomplete or incorrect
January 16, 2026
5
The doctors and staff were very nice and friendly. The doctor made sure I knew and understood everything that she was doing and going to do and if I had any questions.
January 14, 2026
5
She was very considerate and professional. My friend was with and we were both impressed of her knowledge and willingness.
January 13, 2026
5
Love this office the crew is very friendly and listen to your concerns.
January 9, 2026
5
I already recommended her to a friend.
January 2, 2026
1
Yes, in pressing the any key, I erred in one of the responses. So let me correct it. I think the team was excellent. They were very helpful, very easy to work with and to speak with, understood me, though I have an accent, and understood what my concerns were. And I'm happy to return to this facility, to the facility for further medical assistance. Thank you.
December 27, 2025
1
Yes, in pressing the any key, I erred in one of the responses. So let me correct it. I think the team was excellent. They were very helpful, very easy to work with and to speak with, understood me, though I have an accent, and understood what my concerns were. And I'm happy to return to this facility, to the facility for further medical assistance. Thank you.
December 27, 2025
5
I already recommended her to a friend.
January 2, 2026
5
Love this office the crew is very friendly and listen to your concerns.
January 9, 2026
5
She was very considerate and professional. My friend was with and we were both impressed of her knowledge and willingness.
January 13, 2026
5
The doctors and staff were very nice and friendly. The doctor made sure I knew and understood everything that she was doing and going to do and if I had any questions.
January 14, 2026
1
Both the NP and the doctor above them did not listen to my concerns. I felt very shut down and rushed out in both appointments. Also, looking at the notes in my chart some information seems to be incomplete or incorrect
January 16, 2026
5
My doctor was very, very nice and thorough. She really gave me a workover and explained everything to me. I just loved her and I want to see her again. That is my doctor. Thank you.
January 17, 2026
5
NP Kennedy and her staff are awesome - they are the real deal and some of the best features/ stakeholders within the Wellstar network.
February 6, 2026
3
Well, I wish that it did not take many months to get an appointment. That would be my biggest thing. Thank you.
February 10, 2026
5
Kennedy explained my test result and what I should be on the lookout for in case I began to have problems in the future. I felt I was well informed on my case.
March 12, 2026
5
Very nice staff
March 13, 2026
5
Excellent patient care. Excellent staff and all are asset to your organization.
March 15, 2026
5
I am the daughter of the patient. I brought my 86-year-old mother to this appointment and she felt so comfortable with Ronaldo. She really liked her so much and we felt like that we got some good answers and a good plan for her treatment. So thank you very much.
March 25, 2026
4
Yes, the provider was very engaging and she had a sense of humor about herself and I felt very comfortable in relating to her as a patient to a health care provider. I hope she goes well in her career and I appreciated the time, the time that she spent with us in going over my results and future treatment plans. Thank you very much.
March 25, 2026
5
Very friendly and professional
March 28, 2026
5
This was my first visit with Dr. Ronalda she was very knowledgeable and her questions were valid according to my health. Thanks!
April 5, 2026
5
Great experience. The nurse practitioner was very sensitive and caring and gave me good feedback about, great feedback about my treatment plan and everything going forth. Great service. Thank you.
April 11, 2026
5
The best experience I've had at the doctors office with the physician ever. She was kind listened and was very understanding to my needs when scheduling test and working with me on getting my issues resolved. The doctor was excellent
April 17, 2026
5
Dr. Ronalda Kennedy was awesome! Very professional but down to earth. Made me feel extremely comfortable. Made sure I understood my diagnosis and what to do going forward. She gets an A+ from me.
April 18, 2026
4
It was good
May 1, 2026
5
Friendly and fast! I was taken back right at my scheduled appointment time, all my concerns were addressed thoroughly, and our plan moving forward was communicated very well. It was easy to schedule the follow-up and I was heading to my car within 30 minutes of my arrival time. I've never been to such a streamlined and effective neurologist practice!
May 3, 2026
5
From the front desk, to the office or doctors area patients are always greeted with a warm smile!
May 10, 2026
5
Front desk needs work on customer service
May 22, 2026
5
She was very personable, very knowledgeable, she listened to how everything started, where I was at with my current symptoms and had a lot of recommendations.
May 26, 2026
5
Promotion is in order for all Participants. Impressive, peaceful, intelligent. A joyful experience for all the World to know.
June 3, 2026
5
Good experience!
June 12, 2026
5
Everything was excellent great provider I love WellStar all the way
June 14, 2026
5
Everyone was very nice and.caring.
June 14, 2026
5
Very great office visit ??
June 24, 2026
5
Prior to my appointment, there was a "pre payment" option of an "estimate." I was called 30 min before my appt by a staff member from the office telling me to pay. I said I would try to pay online. The receptionist said "okay" and hung up on me. Not two minutes later, a different staff member called attempting to collect, unaware she was the second person to call. There was no mention that this was a required payment before my appointment- as I always pay the bill after insurance, as I have high coverage options. The "pre payment option" is always more than my actual bill. When I went online to pay, the only option was to join the visit. There was no option to pre pay once the window started. This further confirms the pre payment option was not a Wellstar requirement as the office staff member claimed. Then I was sent a message from a staff member with no option to reply that my provider would not join the call until I paid. I attempted to contact the office and was on hold for 15+ minutes (which is now eating into my appointment time) before I sent the provider a message that the office staff was not answering the phones and I was on hold trying to pay - only then was I given a call back and I ended up pre paying over the phone. This was ridiculous. I have never had to pre pay before due to my insurance. If I am owed a refund, I hope it will be processed speedily because the estimate is always more than I end up being required to pay. Furthermore, the staff should not be allowed to send messages that patients aren't allowed to reply to, should not be double calling patients right before a virtual appointment, especially when the appointment window has started. The provider is great, but the office staff does not reflect that same standard.
June 25, 2026
|
Ronalda Kennedy, NP
Nurse Practitioner with Wellstar since 2025
Rating
4.6
|
|
Specialties
Neurology
, Nurse Practitioner
Education
MS Nursing Family Nurse Prac
Medical School
Walden University
Certifications
Nurse Practitioners Certification Board
Spoken Languages
English
Office Locations
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www.wellstar.org/physicians/ronalda-kennedy-np
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