You can save time and help reduce environmental impact by taking advantage of eco-friendly options for managing your Wellstar account online. Effective August 15, 2024, all Wellstar MyChart users will be enrolled in paperless statements.
Paperless statements give you a convenient and secure way to see your account balance through Wellstar MyChart.
- You will receive notifications via your preferred communication method (text or email) when you have a new statement.
- You can continue to pay your bill securely by phone, by mailing a check or through your MyChart account.
Answering your questions about paperless statements
Are all patients/accounts transitioned to paperless billing statements?
Only Wellstar patients with an active MyChart account will be defaulted to paperless billing. If patients are not signed up for MyChart, they will continue to receive paper statements. However, we encourage paperless statements and MyChart activations.
Why is Wellstar automatically opting everyone in instead of giving them the choice?
As environmentally conscious stewards, Wellstar is committed to contributing to the decrease in paper usage. In addition, many patients have requested this option as it allows convenient access to statements as well as multiple options for paying bills. Patients still have a choice. We are only changing the default setting to paperless statements. If they prefer paper statements, they can opt out and continue receiving paper statements.
I opted in for paperless statements but am not being notified my statement is ready. Why?
It may be because you do not have notifications turned on. There are options to update communication preferences to turn on e-mail, text message and/or push notifications. Check notifications settings by logging into the MyChart app or web-based MyChart, click on the Menu icon, scroll down to Communications Preferences, select your notification preferences and click Save Changes.
I have opted in for paperless billing, but I'm still receiving paper statements.
It may be one of two reasons: Notifications are not turned on, or you are receiving bills from organizations that provide physician services at Wellstar (like emergency room providers or radiology). Check your notification settings using the steps above.
How can I opt out of paperless statements?
There are two ways for patients to opt out of receiving paperless statements: the MyChart app or via the web. To change back to receiving paper statements, follow these steps below:
Website
- Log in to your Wellstar MyChart account.
- Select Menu > Billing Summary > Cancel Paperless Billing.
- Click Cancel Paperless.
- On the confirmation page, click Receive Paper Statements.
App
- Log in to your Wellstar MyChart account.
- Tap the Menu > Billing Summary > Cancel Paperless Billing.
- Tap Cancel Paperless.
- On the confirmation page, tap Cancel Paperless.
