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Article Category: Highlights

Get Connected: VIP Portal is Moving to Wellstar MyChart

Published on August 27, 2024

Last updated 03:37 PM October 01, 2024

A friendly image of Kennesaw

Wellstar, affiliated with Medical College of Georgia, is transitioning from the VIP Portal to Wellstar MyChart in November 2024. With MyChart you’ll be able to request prescription refills, manage your appointments, access your test results and message your care team.

We’ll help you throughout the transition process, but there are few ways you can prepare and stay proactive with your care. In this article, we’ll provide key dates to keep top-of-mind, instructions on how to create a Wellstar MyChart account, new features to explore in MyChart and answers to your questions. Check back often, as this page will be updated regularly with the latest information. Here’s what you need to know.

October 29, 2024, is the last day you can message your care team and request prescription refills in the VIP Portal. All VIP Portal functions will move to Wellstar MyChart November 2, 2024.

It is important to note that your health records in VIP Portal, such as after-visit summaries and lab tests results, will not transfer to MyChart. Instructions are provided in this article on how to download a copy of your records from the VIP Portal. You will no longer be able to download your records after April 1, 2025.

Access your new patient portal today! Sign up for a Wellstar MyChart account.

When can I create my Wellstar MyChart account?

Sign up for your MyChart account today! You can create your MyChart account at any time and patient portal functions will be activated beginning November 2, 2024.

Did the date for the transition from VIP Portal to Wellstar MyChart change?

Yes, the transition date for Wellstar MyChart has moved to November 2, 2024. If you have already created your MyChart account, great! Now you’re fully prepared for when Wellstar MyChart is available for use in November. Until then, you can continue to use your existing VIP Portal as you do today.

What is the Wellstar MyChart website address?

Visit mychart.wellstar.org. You can also learn more about MyChart at Wellstar at wellstar.org/mychart.

How do I create a Wellstar MyChart account?
  1. Go to mychart.wellstar.org.
  2. Click on Sign Up (I don’t have a code).
  3. Follow the instructions to create your account.

If all your information does not match what is in our system, someone will reach out to you by email within 48 hours or you can call the MyChart Help Desk at (470) 644-0419 for assistance.

Are there other ways to sign up for a MyChart account?

Yes, there are several options.

  • If you have an appointment scheduled with a Wellstar healthcare professional, after November 1, 2024, an activation code will be automatically sent to the email address you have on file. This email will detail the steps to activate your MyChart account and will include a link with your activation code. If you do not see an email following your visit, check your spam folder.
  • If you have recently been discharged and received a copy of your written discharge information from Wellstar, this will include an activation code to create your MyChart account. Activating your account using your written discharge information will require you to enter your zip code.
  • For assistance creating your account, call the MyChart Help Desk at (470) 644-0419.
Is there a MyChart app?

Yes, you can download the app in the Apple App Store or Google Play.

Can I access Wellstar MyChart in Spanish?

To view MyChart in Spanish, go to the MyChart login page and click Ver en Español in the top right corner. At this time messages from your provider are not translated into Spanish.

Am I losing any functionality I had in VIP Portal?

There are two changes to be aware of:

  • Currently in the VIP Portal you can message any provider. In Wellstar MyChart you can message providers who you have had a visit with in the past two years.
  • Your VIP proxies will not automatically transfer to MyChart. You will need to complete a new MyChart Proxy Form or use Proxy invites.
Will I be able to message my providers in Wellstar MyChart beginning November 2, 2024?

To message your providers, you must re-establish your relationship as their patient within MyChart. This is an automated process that occurs after you have had an in-person or virtual visit with your physician or advanced practice provider.

How do I schedule an appointment?

There are three ways to schedule an appointment:

  • Call (706) 721-CARE (2273) or (800) 736-CARE (2273) to connect with a representative who can help schedule your appointment.
  • Schedule your appointment in MyChart.
  • Call your physician’s office directly.
How do I schedule an appointment in Wellstar MyChart?
  1. Log in to your MyChart account.
  2. Click on Schedule an Appointment.
  3. From the list of your current providers, select the provider you’d like to see.
  4. Click Schedule Now.
  5. Fill in the requested information.
  6. Click Send Request.
It’s after October 29, 2024, and I need a prescription refill. What should I do?

You can request prescription refills through your pharmacy.

Can I request medication refills in Wellstar MyChart for medical office visits after November 2, 2024?

Yes, you can request refills through MyChart for medications ordered after November 2, 2024. Here’s how:

  1. Log in to your MyChart account.
  2. Click Menu.
  3. Click Medications.
  4. Select the pharmacy where you’d like to have your prescription filled.
  5. Select the medication to be refilled.
  6. Click Request Refill.
Will my healthcare records in VIP Portal transfer to my new Wellstar MyChart account?

Your healthcare records will not transfer from VIP Portal to MyChart. Here’s how to download your records.

  1. Log in to your VIP Portal account.
  2. Select Open My Record > Care Summaries.
  3. Here you will find your after-visit summaries, lab test results and other records.
  4. Select Download next to each document to save a copy to your electronic device.
  5. If you would like to print a copy for your personal records, select Print.

Wellstar reminds you to store your personal records and information in a safe, secure place.

How will the transition to Wellstar MyChart affect my VIP Portal access to my medical records?

You will have access to all your healthcare records prior to November 2, 2024, in the VIP Portal until April 1, 2025. In accordance with HIPAA laws (Code of Federal Regulation 164) and Georgia Statuses, your official medical records are stored within the Wellstar, affiliated with Medical College of Georgia, system. You have the right to access and obtain copies of your protected health information. To request your official medical records at any time, contact our Health Information Management Services Department at (706) 721-2948 or visit wellstar.org/request-medical-records for more information.

What happens to my VIP Portal healthcare records after April 1, 2025?

VIP Portal records will be available upon request after April 1, 2025. Click here to request your records.

When will I begin to see my healthcare records from Wellstar in MyChart?

Once you have created your account, you will begin to see your after-visit summaries, lab tests results and more in MyChart for Wellstar provider visits November 2, 2024, and later. These will include hospital and medical office visits.

What test results show in Wellstar MyChart?

You will be able to see your lab test results, mammogram results and chronic disease information in your MyChart account.

What test results do not show in MyChart?

HIV and genetic testing will not be in Wellstar MyChart. You can request those records here.

Will I have new functionality in Wellstar MyChart that I do not have in VIP Portal?

Yes, you will gain new functionality in MyChart. Some of the many features include:

  • Menu and search: MyChart will allow you to search for features using the Your Menu bar located on the top left of your screen.
  • Request records: MyChart has a feature called Share My Record that allows patients to request their medical records.
  • Schedule appointments: You can schedule appointments through MyChart without having to call your healthcare professional’s office.
  • Mammograms: You can schedule and view your mammogram report via MyChart. Your physician must first place an electronic order.
  • Proxy Access:
    • o   You can request adult proxy access for a family member or caregiver via your MyChart by searching the Sharing Hub, selecting Manage Friend and Family
      Access and following the prompts. 

      o   If you have power of attorney rights for an adult patient, you must provide a copy of your legal documents along with a completed Adult Proxy Form to gain
      MyChart proxy access. (Adulto Delegado Formulario en Español)

      o   For children 17 years old or younger, parents/legal guardians can be granted full access to their child’s MyChart account by completing a Child Proxy Form.
      (Formulario Para Representante de Menor en Español)

      o   When a patient turns 18 the parent/legal guardian’s proxy access will automatically be revoked because the patient is now a legal adult.

      o   Teen Access allows teens age 12 to 17 to have full access to their own MyChart account. Teens can invite family or legal guardians to have full proxy access to
      their account by using the adult proxy feature mentioned above.

  • Billing: 
    • o You can view and pay your bill through Wellstar MyChart beginning November 2, 2024.

      o You will now see cost estimates for your medical care via MyChart for dates of service November 2, 2024, and forward.

      o You will have the ability to set up a payment plan in MyChart.

    Who do I call if I have questions related to a patient bill I received for visits that occurred before November 2, 2024?

    If you have questions about your bill, payment plan or want to make a payment, contact (888) 531-0397 or visit the Patient Bill Portal. If you have questions about extended payment plans or Access One, contact (888) 458-6272.

    Who do I call if I have questions related to a patient bill that I received from Anesthesiology Associates for visits that occurred before November 2, 2024?

    Please call (866) 700-2989.

    Who do I call if I have questions related to a patient bill that I received from Emergency Physicians for visits that occurred before November 2, 2024?

    Contact (844) 703-5532.

    Who do I call if I have questions related to a patient bill in collections for visits that occurred before November 2, 2024?
    • Physician bill: If you have a question related to a bill in collections or have received a call from NRS, call (866) 591-7932.
    • Hospital bill:
      o If you have a question related to a bill in collections or have received a call from NRS and the first letter of your last name begins with A through K, call (866) 591-7932.
      o If you have a question related to a bill in collections or have received a call from BCA and the first letter of your last begins with L through Z, call (305) 909-2200.
      o If you have a question related to a bill in collections and have received a call from RSI, call (706) 222-4660.
      o If you are a South Carolina resident and you have a bill in collections, call (706) 222-4660.
    Who do I call if I have questions about my financial assistance application for visits that occurred before November 2, 2024?

    Call (706) 721-1301.

    Will I still call the VIP Portal Help Desk for my VIP Portal questions after October 29, 2024?

    No, you will call the MyChart Help Desk at (470) 644-0419. There will be a patient portal specialist available at this number to assist with any of your patient portal questions.

    I still have questions. Who can I contact for more information?

    We’re here to help. You can email us at [email protected], call us at (470) 644-0419 or send a fax to (770) 999-2306. The patient portal help desk hours of operation are Monday through Friday, 8:30 AM to 5 PM.

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Hey Man, Make Health Your Habit

If you’re a sports fan, you probably know your stats.

Like how NBA Hall of Famer Dominique Wilkins remains undefeated in Atlanta Hawks history for points (23,292) and ranks second in team history in steals (1,245). But there are a few, even more important numbers you should know off the top of your head: your health stats.

Do you know your blood pressure? What about your low-density lipoproteins? Maybe you can clock an eight-minute mile or bench press 250 pounds, but do you know your hemoglobin A1C?

Men are less likely than women to see their healthcare team once a year. Wellstar Primary Care Physician Dr. Tameka Byrd said it’s crucial men stay up to date on preventative care and essential screenings.

“Yearly physicals can catch illnesses before they start and prevent health issues from getting worse,” Dr. Byrd said. “Your primary care provider will tailor a screening plan depending on your age, health history and other factors so you can proactive with your wellness.”

Getting and staying healthy doesn’t just help us feel better—it ensures we can be there for those we care about too.

“It’s also for loved ones—spouses, partners, children and parents. We’re not only here for us. We’re here for our friends and family,” said Wellstar Urologist Dr. Scott Miller. “The best thing you can do for those you care for is to take care of yourself.”

Stats all men should know to stay in the game include:

Body mass index (BMI)

BMI determines whether you have a healthy body weight and categorizes obesity levels. A recommended BMI range is between 18.5 to 25.

Low-density (LDL) and high-density lipoprotein (HDL) cholesterol

This blood test measures cholesterol levels and should be part of your wellness routine starting in your 20s. For men 20 or older, healthy LDL levels should be under 100 milligrams per deciliter and aim to keep your HDL above 40.

Blood pressure

Your clinician will take your blood pressure during your regular visit, but you can also find blood pressure checking stations at many pharmacies or buy your own device to use at home. Blood pressure under 120/80 is considered ideal.

Hemoglobin A1C 

This metric measures whether or not you have healthy blood sugar. If you are diabetic, you should check your A1C every three months.

Prostate-specific antigen test (PSA)

Men who are 50 or older should discuss prostate cancer testing with their clinician, according to the American Cancer Society. Men at a higher risk, including Black men and those who had a brother or father diagnosed with cancer before age 65, should ask their care team about testing at age 45. Patients who had more than one close relative with prostate cancer at an early age should have this conversation with their clinician when they’re 40. The Wellstar Prostate Health Program evaluates and treats people with a higher risk for prostate conditions. 

An abnormal PSA result could be an indication of prostate cancer. For men in their 40s and 50s, a PSA score higher than 2.5 nanograms per milliliter is considered abnormal, and men in their 60s should have a PSA score of 4.0 nanograms per milliliter or less.

Along with staying up to date on those health stats, men should also be getting regular colorectal cancer screenings. The American Cancer Society recommends that people at average risk for colorectal cancer screening get checked regularly beginning at age 45. Screenings should continue through age 75, and after that patients can discuss their personal risk and history with their clinician.

Your Wellstar primary care team will partner with you in creating a personalized health plan. Find a provider near you and book online or locate an Augusta area provider.

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What’s Got You Sick?

Antibiotics save lives by effectively treating bacterial infections, but they aren’t effective against viral infections. At Wellstar Primary Care and Wellstar Urgent Care, our expert clinicians will evaluate your symptoms and tailor a care plan for your condition, including a prescription for the appropriate medication if needed.

Viral infections like colds, flu, respiratory syncytial virus (RSV) or COVID-19 may require antiviral medications. There is no antiviral medication to treat norovirus, but it’s recommended that you stay hydrated and use anti-diarrheal or anti-nausea medication if needed. Most people with norovirus will feel better in about one to three days.

Antibiotics only treat bacterial infections.

If you’re diagnosed with an infection that has been caused by bacteria, such as strep throat or a urinary tract infection, an antibiotic can clear up the infection and help you feel better. Some bacterial infections can resolve without antibiotics, and your care team will work with you to determine your treatment plan.

While antibiotics are effective in treating bacterial infections, it’s important that you don’t take them if you don’t need them.

“Unnecessary antibiotic use can cause your body to build up resistance to them, which means they won’t be as effective when you do get an infection,” said Wellstar Urgent Care Physician Dr. William Broyles. 

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Chart showing whether antibiotics treat certain illnesses. Cold/runny nose is a virus, no antibiotics needed. Sore throat (except strep) is a virus, no antibiotics needed. COVID-19 is a virus, no antibiotics needed. Flu is a virus, no antibiotics needed. Bronchitis/chest cold in otherwise healthy children and adults is either virus or bacteria, no antibiotics needed. Studies show that in otherwise healthy children and adults, antibiotics for bronchitis won’t help patients feel better. Middle ear infection could be virus or bacteria, antibiotics may be needed. Sinus infection could be virus or bacteria, antibiotics may be needed. Strep throat is caused by bacteria, antibiotics needed. Whooping cough is caused by bacteria, antibiotics needed. Urinary tract infection is caused by bacteria, antibiotics needed. Source: Centers for Disease Control and Prevention.

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Wellstar Partners with Feeding the Valley to Improve Food Access and Nutrition

Wellstar Center for Health Equity and Wellstar West Georgia Medical Center have launched the Food as Medicine program. In partnership with Feeding the Valley Food Bank, this initiative supports Wellstar’s strategy to improve food access in high-need communities.  

Patients will be screened during primary care visits at offices in the LaGrange area for food insecurity. Clinicians will then connect patients who screen positive for food insecurity to a medically tailored meal program offered by Feeding the Valley.

Participants will receive 10 healthy, prepared meals each week for 90 days. They will also gain access to Cooking Matters classes held at Wellstar West Georgia’s Enoch Callaway Cancer Center, where they will learn to shop for and cook healthy meals on a budget. By equipping patients with practical nutrition knowledge, budget-friendly cooking skills and a three-month supply of healthy meals, Wellstar aims to support people in making lasting, health-boosting changes to their diets and overall well-being. While food insecurity is a concern identified by our Community Health Needs Assessment, diabetes and other diet-related illnesses are also a major threat to our community’s well-being.

Wellstar is increasingly working toward healthy food solutions that address both food access and health. Our efforts with Wellstar Mobile Markets, in partnership with Goodr, and our food rescue initiatives, in collaboration with Goodr and Second Helpings Atlanta, show our commitment to increasing food access.

Learn more about the Wellstar Center for Health Equity. 

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