Online Bill Pay
Skip Navigation Links Home / Customer Concerns
For more information on services or for a physician referral, call
Stay Connected
Subscribe to our newsletter for up-to-date news about advances in healthcare, tailored to your interests.​

Customer Concerns

En Espanol (.PDF)


Wellstar Health System is pleased you selected us as your healthcare provider. We strive to ensure your healthcare experience meets your expectation. Our goal is to provide you with world-class service.

If you have special needs, questions or concerns regarding your hospital service during your visit, please contact the Wellstar Customer Service Representative at the appropriate location:

Location Phone Number
Wellstar Atlanta Medical Center
303 Parkway Drive NE
Atlanta, GA 30312
(404) 265-6073
Wellstar Atlanta Medical Center South
1170 Cleveland Avenue
East Point, GA 30344
(404) 265-6073
Wellstar Cobb Hospital
3950 Austell Road
Austell, GA 30106
(770) 732-3775
Wellstar Douglas Hospital
8954 Hospital Drive
Douglasville, GA 30134
(770) 920-6406
Wellstar Home Care
805 Sandy Plains Road
Marietta, GA 30066
(770) 792-1607
Wellstar Hospice
4040 Hospital West Drive
Austell, GA 30106
(470) 732-6710
Wellstar Kennestone Hospital
677 Church Street NE
Marietta, GA 30060
(770) 793-5171
Wellstar North Fulton Hospital
3000 Hospital Boulevard
Roswell, GA 30076
(770) 751-2951
Wellstar Paulding Hospital
2518 Jimmy Lee Smith Parkway
Hiram, GA 30141
(470) 644-7000
Wellstar Spalding Regional Hospital
601 S 8th Street
Griffin, GA 30224
(678) 688-5975
Wellstar Sylvan Grove Hospital
1050 McDonough Road
Jackson, GA 30233
(770) 775-7861,
Wellstar West Georgia Medical Center
1514 Vernon Road
LaGrange, GA 30240
(706) 845-3702
Wellstar Windy Hill Hospital
2540 Windy Hill Road
Marietta, GA 30067
(770) 644-1080

Wellstar Health System seeks to treat our patients with fairness and concern, recognizing your needs and satisfying them to the greatest extent possible. For complaints regarding Patient Privacy Rights, call the Privacy Office on the HIPAA Help Line at (470) 644-0444.

If for any reason, you do not receive a resolution to your satisfaction, you may also contact:


Georgia Department of Community Health
2 Peachtree Street
15th Floor
Atlanta, GA 30303-3142
Phone: 1 (800) 878-6442
Fax: (404) 657-5731


The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1 (800) 994-6610


Revised 11/2016