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Article Category: Newsroom

CLEAR and Wellstar Health System Modernize the Patient Experience Using CLEAR1’s Digital Check-In

Wellstar plans to expand CLEAR1 technology across more than 150 locations, saving time and improving patient experiences with a faster, easier check-in process

Published on October 21, 2025

Last updated 03:01 PM October 21, 2025

Healthcare self check-in kiosk

NEW YORK and ATLANTA, Oct. 21, 2025 – CLEAR (NYSE: YOU), the secure identity company, and Wellstar Health System (“Wellstar”), are dramatically improving the patient experience and saving hundreds of staff hours through a partnership that leverages CLEAR’s identity platform, CLEAR1. Findings from a joint case study released today highlight how health systems nationwide can use technology to make the patient experience faster and easier by reimagining one of the most visible pain points in the care journey: Patient Check In.

Despite widespread investment in digital tools, many check-ins still depend on manual lookups, paper forms, and repetitive data entry—creating friction for both patients and staff. Wellstar has been at the forefront of innovation as the first health system to launch CLEAR1 for check-in, which is integrated with Epic Welcome to enable seamless deployment. With this industry-leading solution, patients can quickly and easily check in for their appointments with a quick selfie at a kiosk or on a handheld tablet.

Since the initial launch at Avalon Health Park in May 2024, Wellstar has seen a dramatic and measurable impact on both experience and operational efficiency, with plans to expand to more than 150 locations across its system. The integration is live at Wellstar North Fulton Medical Center, the first hospital in the U.S. to leverage CLEAR1 for patient check-ins, and at five Wellstar outpatient facilities. Wellstar plans to roll out additional use cases with CLEAR1, including patient MyChart account creation and recovery, workforce account recovery, and online scheduling.

“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

“The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. “Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes achieved since launching CLEAR1 for check-in include:

  • Improved Patient Experience – Digital check-in adoption increased from 2 to 10 percent, with strong engagement among patients 45 and older. 73 percent of patients who used CLEAR1’s digital check-in technology reported that they would use it again.
  • Operational Efficiency – In just six months, CLEAR1-enabled check-ins freed up more than 1,500 hours of staff time, allowing teams to focus on higher-value tasks such as assisting patients with complex problems.
  • Reduction in Duplicate Records & Cost Savings – By linking appointments to a verified identity, Wellstar has been able to uncover and resolve duplicate patient records before visits, reducing costly administrative rework and minimizing claim complications. Collectively, these improvements are projected to deliver $2 million in savings for every 25,000 patients verified through CLEAR1.

The case study is available here.

About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you—making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com.

About Wellstar Health System
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 33,000 team members who provide expert compassionate care for every stage of life. PeopleCare also means we serve our communities as a non-profit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the State of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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Health Equity Is Good for Healthcare Business—And Better Care for Everyone

As healthcare evolves, hospital systems prioritize not only the level of care they provide, but also how well they respond to the needs of the people they serve.

This is true with programs like Anthem Blue Cross and Blue Shield’s Quality-In-Sights: Hospital Incentive Program (Q-HIP), which scores organizations’ health equity efforts.

When we invest in equitable care, our patients receive better treatment, our team members feel supported and we have additional resources that we can use to improve care.

Why do programs rewarding health equity matter?

Programs like Q-HIP recognize healthcare organizations for delivering high-quality, patient-centered care. Rather than focusing on how many patients are seen, these models score performance across quality, safety, outcomes and experience.

Programs like Q-HIP align with Wellstar's mission to enhance the health and well-being of every person we serve.

Health equity’s role in Anthem’s Q-HIP program

Q-HIP has recognized Wellstar with a reimbursement bonus point for health equity, acknowledging our efforts to reach underserved patients and tailor our care to the communities and people we serve.

“Programs like Q-HIP make it clear that equity work isn’t separate from performance—it’s part of how we deliver quality and earn the resources we reinvest back into patient care,” said Mindy St. George, Wellstar assistant vice president of managed care.

The Q-HIP health equity assessment evaluates whether health systems:

  • Commit to advance health equity
  • Collect and analyze demographic and social needs data
  • Look at quality measures to identify disparities
  • Work to improve disparities and gaps in care
  • Involve leadership in equity efforts

To provide high-quality care, you need to address inequities.

Wellstar’s approach: Equity as responsiveness

At Wellstar, health equity is part of everything we do. Through Wellstar Community Health and Center for Health Equity, equity is embedded into how we design care, improve quality, engage leadership across the system and analyze data.

We focus on understanding who we serve, identifying barriers to care and continuously improving how services are delivered.

“Health equity is not an add-on to our work—it’s how we deliver better care,” said Elise Lockamy-Kassim, Wellstar assistant vice president of community health and Center for Health Equity. “When healthcare systems are responsive to people’s needs, outcomes improve, care becomes more efficient and everyone benefits.”

Why equity investments benefit everyone

When patients can access care more easily and feel like their clinicians care about them, they’re more likely to get the preventative care they need. This helps them manage chronic conditions like diabetes, stay ahead of disease and avoid unnecessary hospitalizations.

Equity-driven improvements also support Wellstar team members by improving workflows and enabling us to invest resources in our people.

“When we focus on health equity, we’re strengthening the entire system,” said Dr. Earl Stewart, Wellstar medical director of health equity. “Better data and better responsiveness lead to better care—for every patient, every time.”

Why continued investment matters

Programs like Q-HIP make it clear: Equity performance is quality performance and quality performance is rewarded.

For Wellstar, continued investment in health equity means:

  • Stronger performance in programs like Q-HIP
  • Resources to reinvest in team members and care
  • Better outcomes for patients across all communities
  • A healthcare system that is responsive, resilient and sustainable

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Atlanta City FC Selects Wellstar Health System as Official Healthcare Provider

ATLANTA – Oct. 1, 2026 – Atlanta City FC has selected Wellstar Health System, a nationally-ranked and locally recognized healthcare provider based in Georgia, as the official healthcare provider of the club.

Through this multi-year partnership, Wellstar and Atlanta City FC will ensure the club’s athletes receive a high level of care on and off the pitch, while developing community and philanthropic efforts focused on the health and wellbeing of all women and female athletes.

Partnerships are developed through shared values, common goals and an aligned vision for the future,” said AMB Sports and Entertainment President Tim Zulawski. “As an Atlanta-based healthcare provider with a shared commitment to women’s health and delivering best-in-class care for female athletes, Wellstar is a perfect partner for Atlanta City FC. We’re proud to have Wellstar as our Official Healthcare Provider and look forward to working together to make a positive impact in our community as we continue to lay the foundation of our NWSL club.” For Wellstar, the partnership creates new opportunities to engage the community in their health and wellness.

By combining Wellstar's expertise in women's health, sports medicine, orthopedics, rehabilitation, primary care, and specialty care with the visibility and community reach of Atlanta’s new National Women’s Soccer League franchise, we can engage more people where they live, work, and gather and connect them with the care they need,” said Wellstar President and CEO Ketul J. Patel.  “The team’s decision to choose Wellstar reflects the strength of our physicians, clinicians, team members, and the high-quality care we provide across Georgia every day. “

The partnership also aligns with Wellstar’s focus and expertise in women’s health, providing a full range of services from preventive and reproductive care to maternity, high-risk pregnancy and advanced orthopedic, cardiovascular and cancer services with one of the Southeast’s largest physician networks. Wellstar also is investing in innovative women’s health programs, including remote pregnancy monitoring and personalized breast cancer risk assessment, to ensure more women have access to quality and trusted care.

Women’s health is about recognizing that women have unique healthcare needs at every stage of life,” said Paula Greaves, MD, Chief of Women’s Health for Wellstar Health System. “By partnering with Atlanta City FC, we have an opportunity to bring together our expertise across women’s health, sports medicine and specialty care to support these athletes as whole people, not simply as competitors. This partnership also provides us with opportunities to engage with and support women of every age and background as we rally behind our new hometown NWSL team, on and off the pitch.”

As Atlanta City FC continues building its club and community presence ahead of its inaugural season, Wellstar will play an integral role in supporting the health and wellbeing of players and the broader community through a shared commitment to excellence, community impact and service. Together, the organizations will develop opportunities to expand access to women’s health resources, promote healthy lifestyles and create meaningful community impact.

Learn more about Atlanta City FC

 

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Wellstar Names Kem Mullins Executive Vice President and Chief Administrative Officer

MARIETTA, Ga. — Wellstar Health System has named Kem Mullins as Executive Vice President and Chief Administrative Officer. 

Mullins, a veteran healthcare executive with more than a decade of leadership experience at Wellstar, will oversee enterprise integration efforts, including Wellstar's recent acquisition of Mountain Lakes Medical Center and planned partnership with Stephens County Hospital. He will also oversee real estate and construction, facilities, emergency preparedness, implementation of Wellstar's operating model, and system support functions, including food and nutrition and environmental services. Kem will continue to lead acute and ambulatory operations until the national search for Wellstar's Executive Vice President and Chief Operating Officer is completed. 

Since joining Wellstar in 2012 as president of Wellstar Cobb Medical Center, Mullins has served in several key leadership positions across the system, including interim chief operating officer and, most recently, executive vice president of Wellstar's Ambulatory Division and Business Development. Prior to joining Wellstar, he served as CEO of Saint Francis Hospital Bartlett and was Chief Operating Officer at Atlanta Medical Center and NEA Medical Center. 

"Kem has a strong track record at Wellstar and has built trusted relationships across our system over many years of service," said Ketul J. Patel, president and CEO of Wellstar Health System. "Few leaders know Wellstar as well as Kem. He approaches his work thoughtfully and remains focused on supporting our teams and the people we serve. His deep experience and leadership will help advance important priorities across our system in the years ahead." 

In this role, Mullins will help lead several key priorities across Wellstar, supporting continued growth and ensuring strong coordination across critical operational and support functions. 

"Wellstar has a strong foundation with exceptional people and a clear vision for the future," Mullins said. "Having served in a variety of leadership roles across the system over the past 14 years, I'm honored to take on this responsibility supporting our teams and advancing the important work we're doing." 

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