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Article Category: Highlights

How Urgent Care Answers Many Healthcare Needs

Published on October 13, 2025

Last updated 01:55 PM October 13, 2025

Healthcare provider checks girl's temperature

The Weekly Check-up Atlanta

More patients of all ages, from young adults to busy families and seniors, are visiting Wellstar Urgent Care, attracted by the convenience and accessibility to skilled providers.

Urgent care is the appropriate first stop for many non-emergency situations, such as respiratory ailments, sports injuries and falls. You can make same-day appointments, walk in to one of our Urgent Care Centers or have a Virtual Urgent Care visit.

“It’s great for patients to have a place they know they can get in that day if they need to—for themselves or for their children,” said Dr. Andrew Thornton, a family medicine physician. Dr. Thornton is the lead physician at Wellstar Urgent Care in Holly Springs, Alpharetta and Woodstock.

“What I do to help patients in urgent care is very rewarding, and I think it fills a huge need in healthcare today.”

Need a visit quickly? Urgent care may be the answer

Many Wellstar Urgent Care locations have extended hours and are equipped to diagnose and treat illnesses and injuries, such as:

  • Cough, congestion, sore throat, fever and body aches
  • Stomach aches and distress
  • Respiratory viruses, such as flu, COVID-19 and respiratory syncytial virus (RSV)
  • Sprains, strains and broken bones
  • Injuries from falls, workplace accidents or sports

The centers have X-ray and CT scanning equipment, and you can get school and sports physicals. The centers also administer vaccines recommended by clinicians to prevent serious illnesses.

Urgent care can help avoid unnecessary and costly emergency room visits. But it's important to remember that the Emergency Department is the right place in any potentially life-threatening situation. Dr. Thornton advised that you should head to the emergency room if you have any of these symptoms:

  • Severe chest pain, especially with tightness or squeezing
  • Open wounds with uncontrolled or rapid bleeding
  • Sudden severe pain
  • Traumatic injury, such as from a motor vehicle accident
  • Active shortness of breath
  • Suicidal thoughts
  • Stroke-like symptoms, such as:
    • Trouble speaking
    • Sudden difficulty walking
    • Arm or leg weakness
    • Sudden vision loss
    • Confusion

Urgent care fills some of today’s healthcare gaps

Wellstar is continually seeking ways to meet the evolving needs and preferences of patients and our communities.

A Kaiser Family Foundation 2018 poll found that 45% of adults ages 18 to 29 didn’t have a primary care provider. The number was 28% for adults ages 30 to 49.

Not having a primary care provider leaves you with few options if you become ill or injured. It also means you aren’t getting care that could detect serious illnesses early, when they are more treatable.

Find a primary care provider near you.

It’s not surprising that many Gen Z and millennial patients use urgent care. According to an article in The  Journal of Urgent Care Medicine, around 36% reported having been to an urgent care clinic in the past six months.

Busy families are also frequent visitors to urgent care, a fact that Dr. Thornton said he understands firsthand as parent to two children involved in sports.

Among the common injuries Dr. Thornton sees in urgent care are sports injuries, including concussions.

“As a parent, I’ve experienced the anxiety you feel when your child is suddenly sick or hurt and you don’t know if you can get in with the pediatrician that day,” he said.

Technology ties Urgent Care Centers to Wellstar specialists and services

As busy as they may become, urgent care physicians always take the time you need.

Clinicians can use electronic medical records to review your medication list, past test results and other health information. The same system allows urgent care providers to refer you for follow-up with primary care or other specialists at Wellstar.

Often, patients come to urgent care for a provider’s note to explain why they missed work or school. “We’re always happy to see you and provide the documentation you need,” Dr. Thornton said. “But while you’re here, we will do a physical exam. We can also do testing when indicated."

Another benefit to patient care is a mobile application that records patient-provider conversations, transcribes the recordings and drafts a clinical note. Dr. Thornton said the technology frees providers to observe you closely and focus on what you’re saying.

“Patients appreciate anything we can do to keep our focus on them, especially in urgent care,” he said. “It’s a fast-paced environment. We want to be able to give them every minute that we have.”

Learn more about Wellstar Urgent Care

  • Know where to go to get care —urgent care, ER, primary care or pharmacy—based on your symptoms and situation.
  • Find a Wellstar Urgent Care Center or book a virtual visit.
  • Sign up for Wellstar MyChart so you’re ready to make an urgent care visit the next time you or a family member needs one.
  • Listen to Dr. Thornton discuss Wellstar Urgent Care practice on 95.5 WSB’s The Weekly Check-Up.

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Andrew Holding Thornton Urgent Care
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Person with leg injury

Highlights

Accidents Happen. Know Where to Go to Get Care for Injuries in Augusta.

Ortho-On-Demand

Sports injuries, broken bones and sprains don’t have to interfere with your schedule—Wellstar Ortho-on-Demand at 1220 West Wheeler Parkway in Augusta has you covered with convenient care when you need it. Our expert team provides prompt treatment for people ages 8 and older for musculoskeletal injuries, including: 

  • Immediate orthopedics specialty care
  • X-rays to assess fractures and breaks
  • Bone, joint or muscle injuries
  • Ankle sprains or strains
  • Knee sprains or strains
  • Hand, elbow, wrist or shoulder injuries
  • Broken bones without an open wound
  • Splinting, casting and bracing by specialty clinicians
  • New back pain

We welcome walk-ins and offer same-day appointments for fast, efficient care. Learn more about Ortho-On-Demand.

Urgent Care

If you’re dealing with a minor injury or need care after your physician’s regular office hours, going to urgent care is often the right choice. Wellstar Urgent Care Centers provide quick, convenient care for non-emergency medical conditions. 

We also offer Virtual Urgent Care, which provides virtual health visits for minor medical concerns from the comfort and convenience of home. 

Wellstar Urgent Care provides:

  • Care for minor injuries, such as sprains and broken bones 
  • Treatment for medical issues like bites, burns and cuts 
  • Lab and X-rays 
  • Sports physicals
  • Occupational health services
  • Worker’s compensation services 

Wellstar Urgent Care has locations in Evans, Grovetown and South Augusta, or you can use our Virtual Urgent Care.

Emergency Care

In a life-threatening medical emergency, every second counts. Never put off getting the proper care when lives are on the line. Remember, driving yourself to the Emergency Department (ED) may delay care, so call 911 for the fastest access to emergency care. 

When the unexpected happens, Wellstar MCG Health Medical Center’s Emergency Department is always ready. Our trained team provides expert emergency care 24 hours a day for people of all ages. At Wellstar Children’s Hospital of Georgia, the dedicated Pediatric Emergency Department team is specially trained in treating children.

Recognize the signs of a medical emergency: 

  • Fainting or loss of consciousness 
  • Sudden, severe pain 
  • Uncontrolled or severe bleeding 
  • Choking, coughing up blood or severe vomiting 
  • Changes in mental status, such as confusion or unusual behavior 
  • Traumatic injury due to a motor vehicle or other accidents 
  • Broken bones with an open wound

Remember, call 911 right away in a medical emergency. That way, care can begin sooner during the crucial time it takes to be transported to the hospital.

Some conditions, such as sports concussions or gout, may be best treated by a primary care or orthopedics clinician. Our Ortho-On-Demand team can refer you to other Wellstar locations if needed.

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A friendly image July 4

Newsroom

Playing it Safe Ahead of the 4th of July Holiday

As we look forward to the Fourth of July holiday, fireworks, swimming, and grilling offer plenty of fun summer activities for families across Georgia. However, it's important to be cautious with fireworks, which can quickly turn your Independence Day celebrations sour.

While public fireworks displays have safety measures in place, fireworks at home may be less safe, especially for kids. According to the U.S. Consumer Product Safety Commission, an estimated 14,700 people were injured by fireworks in 2024, with burns accounting for 37% of all emergency room visits.

Dr. Joanna Dolgoff, a Wellstar pediatrician and representative for the American Academy of Pediatrics, warns that the most common injury from fireworks is a hand burn.

“But it can be worse, such as a hand fracture, cuts or even the loss of a finger,” she said. “Facial injuries, including burns and eye injuries, are also common. If you're going to handle fireworks, please be very careful.”

Dr. Earl Stewart Jr., an internal medicine physician and medical director of health equity with Wellstar Health System, has seen many times how climate and extreme weather can impact health. He reminds families that summer celebrations can bring a range of seasonal health risks.

“We often see more water-related injuries this time of year, such as drownings, boating accidents, and even head or spine injuries from diving into shallow water,” he said. “And with Georgia’s extreme heat, it’s important to plan ahead to avoid heat exhaustion, heat stroke and sunburns. Even surfaces like metal components of playground equipment and seat belts can cause burns after they’ve been exposed to the sun for long periods.”

Dr. Stewart also noted the importance of being mindful of summer pests and plants.

“Insect bites, allergic reactions, poison ivy, bee stings and even snake bites can quickly turn a fun day outdoors into a medical emergency. Vigilance and preparation equate to staying safe and alive,” he said.

As for sparklers, Dr. Dolgoff cautions parents not to underestimate their danger.

“Sparklers burn at about 2,000 degrees Fahrenheit—hot enough to melt some metals. They account for a high percentage of injuries, emergency room visits, and fires every year. The sparks can cause burns and eye injuries.”

She also recommends soaking used sparklers in a bucket of water before discarding them.

If your family plans to participate in Fourth of July activities, remember the word FIRE with these essential safety tips:

  • Families: Never hold a lit firework in your hand or point it at another person. Children should never handle fireworks, including sparklers.
  • Injury: Only light fireworks outdoors, away from people, homes and flammable materials. Wear protective eyewear to prevent eye injuries.
  • Run Away: Move away quickly after lighting a firework. Don’t light more than one at a time and never try to re-light a dud.
  • Extinguish: Keep a bucket of water nearby to douse fireworks that don’t go off or cause a mishap. Soak both used and unused fireworks before discarding.
Keep reading
Person using tablet

Highlights

Get Convenient Care Online with Virtual Urgent Care

Through Virtual Urgent Care Wellstar clinicians are available 24 hours a day, every day of the year to help diagnose and treat many health issues. You can see the next available practitioner—no appointment needed—from your mobile device, tablet or computer.

Visit for conditions including

  • Allergies 
  • Bladder infections/UTI 
  • Coughs and colds
  • Ear and eye irritation
  • Minor burns, bites and cuts
  • Minor cases of COVID-19
  • Sinus infections
  • Skin conditions
  • Viral infections 
  • General questions and more

Starting your visit with a Wellstar MyChart account

  1. Log in to your Wellstar MyChart account.
  2. Navigate to the Menu and select Start a Virtual Urgent Care Video Visit.
  3. Following the prompts to Prepare for your Virtual Urgent Care Visit, select your location, then choose General Video Visit.
  4. Connect for your visit using the option My Computer. A Chrome or Safari web browser will provide the best care experience.
  5. Choose when you would like your Virtual Urgent Care visit by selecting Next available clinician.
  6. Fill in the reason for your visit and select Complete.
  7. You will receive a text or email when the clinician is ready to see you.
 
If you don’t have a MyChart account, you can sign up online.

Starting your visit without a Wellstar MyChart account

  1. On our Virtual Urgent Care page, select Schedule for yourself or Schedule for someone else.

  2. Select your location, then Virtual Urgent Care Video Visit.

  3. Follow the prompts to complete scheduling your visit.

Your Virtual Urgent Care clinician will provide you with the same personalized, tailored treatments you’ve come to expect from us. That may include treatment recommendations and prescriptions to manage an immediate health issue, like an antibiotic or cough medicine.

 

After your Virtual Urgent Care visit, all Wellstar clinicians, including your primary care provider or specialist, can see a record of your appointment. You will also be able to access it through MyChart. Keeping all of your trusted care team members in the know is just one way we provide you with seamless care.

 

Get started at wellstar.org/virtualcare.

 
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