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Article Category: Highlights

Access Customized Care Plans Online with Wellstar E-Visits

Published on January 16, 2024

Last updated 08:24 PM April 21, 2025

Person blowing nose with tissue, looking at phone

If you’re a MyChart user, E-visits are a convenient way for you to receive care from a Wellstar clinician without needing to schedule an appointment or come to the clinic. 

In addition to virtual visits and our Virtual Urgent Care, Wellstar has expanded access to care with E-visits. These visits are completed using our secure patient portal and offer treatment for non-emergency conditions.

Here’s how it works

Through MyChart, tell us about your health concern by answering a few questions about yourself and your symptoms, then a primary care clinician will respond in MyChart with your care plan.

Conditions that can be treated with an E-visit include:

  • cough
  • sinus problems
  • urinary tract infection
  • conjunctivitis
  • back pain
  • diarrhea
  • vaginal discharge
  • heartburn

How to start your E-visit

Log on to MyChart and click Symptom Checker from the menu in the top left of the screen. Select your condition and confirm you are currently located in Georgia. We’ll ask for information about your medications, allergies, health history and preferred pharmacy so that our team can tailor care specifically for you. Next you’ll see the estimated cost for your visit. Finally, click Submit to contact our care team. One of our providers will follow up with your care plan.

“A Wellstar primary care provider will review the information about your symptoms and health history, and we’ll create a customized care plan just for you,” said Wellstar Primary Care Physician Dr. Monika Karakattu. “E-visits offer the same personalized care you’d receive in person at Wellstar, conveniently delivered online and on your schedule.”

Learn more about getting care with an E-visit.

If you don’t have MyChart, you can make an account online if you are an established Wellstar patient. With MyChart, you can securely access all your health records with a single username and password. Once you’re connected, you can view your test results, schedule appointments, request prescription refills and pay your bills. 

Not a Wellstar patient yet? Find a primary care clinician here.

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Monika Sajin Karakattu Primary Care Virtual Care
Related Articles
Person using tablet

Highlights

Get Convenient Care Online with Virtual Urgent Care

Through Virtual Urgent Care Wellstar clinicians are available 24 hours a day, every day of the year to help diagnose and treat many health issues. You can see the next available practitioner—no appointment needed—from your mobile device, tablet or computer.

Visit for conditions including

  • Allergies 
  • Bladder infections/UTI 
  • Coughs and colds
  • Ear and eye irritation
  • Minor burns, bites and cuts
  • Minor cases of COVID-19
  • Sinus infections
  • Skin conditions
  • Viral infections 
  • General questions and more

Starting your visit with a Wellstar MyChart account

  1. Log in to your Wellstar MyChart account.
  2. Navigate to the Menu and select Start a Virtual Urgent Care Video Visit.
  3. Following the prompts to Prepare for your Virtual Urgent Care Visit, select your location, then choose General Video Visit.
  4. Connect for your visit using the option My Computer. A Chrome or Safari web browser will provide the best care experience.
  5. Choose when you would like your Virtual Urgent Care visit by selecting Next available clinician.
  6. Fill in the reason for your visit and select Complete.
  7. You will receive a text or email when the clinician is ready to see you.
 
If you don’t have a MyChart account, you can sign up online.

Starting your visit without a Wellstar MyChart account

  1. On our Virtual Urgent Care page, select Schedule for yourself or Schedule for someone else.

  2. Select your location, then Virtual Urgent Care Video Visit.

  3. Follow the prompts to complete scheduling your visit.

Your Virtual Urgent Care clinician will provide you with the same personalized, tailored treatments you’ve come to expect from us. That may include treatment recommendations and prescriptions to manage an immediate health issue, like an antibiotic or cough medicine.

 

After your Virtual Urgent Care visit, all Wellstar clinicians, including your primary care provider or specialist, can see a record of your appointment. You will also be able to access it through MyChart. Keeping all of your trusted care team members in the know is just one way we provide you with seamless care.

 

Get started at wellstar.org/virtualcare.

 
Keep reading
Person blowing nose and holding thermometer

Highlights

What’s Got You Sick?

Antibiotics save lives by effectively treating bacterial infections, but they aren’t effective against viral infections. At Wellstar Primary Care and Wellstar Urgent Care, our expert clinicians will evaluate your symptoms and tailor a care plan for your condition, including a prescription for the appropriate medication if needed.

Viral infections like colds, flu, respiratory syncytial virus (RSV) or COVID-19 may require antiviral medications. There is no antiviral medication to treat norovirus, but it’s recommended that you stay hydrated and use anti-diarrheal or anti-nausea medication if needed. Most people with norovirus will feel better in about one to three days.

Antibiotics only treat bacterial infections.

If you’re diagnosed with an infection that has been caused by bacteria, such as strep throat or a urinary tract infection, an antibiotic can clear up the infection and help you feel better. Some bacterial infections can resolve without antibiotics, and your care team will work with you to determine your treatment plan.

While antibiotics are effective in treating bacterial infections, it’s important that you don’t take them if you don’t need them.

“Unnecessary antibiotic use can cause your body to build up resistance to them, which means they won’t be as effective when you do get an infection,” said Wellstar Urgent Care Physician Dr. William Broyles. 

If you think you may have a bacterial or viral infection, contact your primary care clinician or visit an urgent care location near you so our team can help you start feeling better. Learn more about the types of care available at Wellstar and which may be right for your condition.

 

Chart showing whether antibiotics treat certain illnesses. Cold/runny nose is a virus, no antibiotics needed. Sore throat (except strep) is a virus, no antibiotics needed. COVID-19 is a virus, no antibiotics needed. Flu is a virus, no antibiotics needed. Bronchitis/chest cold in otherwise healthy children and adults is either virus or bacteria, no antibiotics needed. Studies show that in otherwise healthy children and adults, antibiotics for bronchitis won’t help patients feel better. Middle ear infection could be virus or bacteria, antibiotics may be needed. Sinus infection could be virus or bacteria, antibiotics may be needed. Strep throat is caused by bacteria, antibiotics needed. Whooping cough is caused by bacteria, antibiotics needed. Urinary tract infection is caused by bacteria, antibiotics needed. Source: Centers for Disease Control and Prevention.

Keep reading
Person receiving bag of groceries

Newsroom

Wellstar Partners with Feeding the Valley to Improve Food Access and Nutrition

Wellstar Center for Health Equity and Wellstar West Georgia Medical Center have launched the Food as Medicine program. In partnership with Feeding the Valley Food Bank, this initiative supports Wellstar’s strategy to improve food access in high-need communities.  

Patients will be screened during primary care visits at offices in the LaGrange area for food insecurity. Clinicians will then connect patients who screen positive for food insecurity to a medically tailored meal program offered by Feeding the Valley.

Participants will receive 10 healthy, prepared meals each week for 90 days. They will also gain access to Cooking Matters classes held at Wellstar West Georgia’s Enoch Callaway Cancer Center, where they will learn to shop for and cook healthy meals on a budget. By equipping patients with practical nutrition knowledge, budget-friendly cooking skills and a three-month supply of healthy meals, Wellstar aims to support people in making lasting, health-boosting changes to their diets and overall well-being. While food insecurity is a concern identified by our Community Health Needs Assessment, diabetes and other diet-related illnesses are also a major threat to our community’s well-being.

Wellstar is increasingly working toward healthy food solutions that address both food access and health. Our efforts with Wellstar Mobile Markets, in partnership with Goodr, and our food rescue initiatives, in collaboration with Goodr and Second Helpings Atlanta, show our commitment to increasing food access.

Learn more about the Wellstar Center for Health Equity. 

Keep reading
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