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Article Category: Highlights

Supply Chain Keeps Care Moving with WellBin

Published on June 23, 2025

Last updated 10:37 AM June 23, 2025

Wellstar team member accesses patient supplies

Behind every successful patient interaction is a supply chain that works quietly but powerfully in the background. The Wellstar supply chain team uncovered critical gaps in our supply room processes—from expired products and unused inventory to time-consuming manual counts and inconsistent practices across departments. These challenges not only impacted efficiency and cost, but also posed risks to patient safety and regulatory compliance if left unaddressed.

The WellBin story

Managing medical supplies across a health system the size of Wellstar is a complex task. Led by Michael McCullough, senior vice president of supply chain at Wellstar, the supply chain team completed an internal analysis revealing that inefficiencies drove up labor and distribution costs due to rush orders, excess handling and overall waste. These challenges increased the risk of stockouts and overstocking, frustrated clinicians who had to compensate for supply gaps and raised the potential for canceled surgical cases.

One major issue was expired products caused by poor inventory rotation, which posed risks to both compliance and patient care. The team also found that 30% of items in supply rooms were “no-move”—sitting unused on shelves and resulting in wasted space and unnecessary costs.

Additionally, supplies ordered in bulk arrived in boxes, causing overstocks and failing to meet the Joint Commission’s guidelines for avoiding corrugated cardboard on patient floors. Manual supply counting consumed hours of team member time, often leading to inaccuracies and delays. The lack of standardized processes across departments created imbalanced stock levels, while reliance on “tribal knowledge” made it difficult to consistently manage supplies and train new team members. Addressing these pain points became a critical priority for the team as they looked to improve supply chain management across the system.

Display of carefully organized medical supplies in bins on shelves


Streamlining supplies with WellBin

To tackle these problems, Wellstar rolled out an innovative medical supply system called WellBin—Wellstar’s version of the BlueBin system—which was tailored to our supply chain workflows and patient care standards. This two-bin Kanban system is customized and designed around our clinicians’ needs, ensuring they have the right amount of supplies, exactly when they need them. To achieve this, clinicians follow three simple steps:

  1. Pull supplies from the front bin.
  2. Pull the full bin from the back to the front when the front bin is empty.
  3. Put the empty bin in the designated area on top of the rack.

By following this simple process every time, our supply rooms remain organized, efficient and consistently stocked with everything clinicians need. Supplies rarely expire, stockouts are uncommon and waste is significantly reduced.

Wellstar and BlueBin worked hand-in-hand to tailor WellBin with key customizations that support the unique needs of our teams. These include:

Optimized inventory levels

While BlueBin recommends three to five days of inventory, Wellstar increased on-hand stock levels to eight days. This ensures clinical teams always have what they need and reduces costs related to frequent reordering.

Silver cart supply delivery

Supplies from our Consolidated Service Center (CSC) are grouped by supply room and delivered on carts rather than pallets. This eliminates the need for team members to spend up to 90 minutes per day breaking down pallets and reduces cardboard waste on patient floors—supporting Joint Commission compliance.

In-room staging

Instead of using a centralized staging area for replenishment, Wellstar processes replenishment directly within supply rooms—reducing lost bins, excess handling and space constraints.

Dedicated implementation team

Rather than relying on external teams for setup, Wellstar worked with BlueBin to train our own teams to manage builds and maintenance. This approach ensures long-term sustainability, enables faster issue resolution and cuts implementation costs by 50%.

“WellBin transformed our supply chain from a reactive, inefficient process to a proactive and clinician-friendly system,” said Jeremy Stewart, supply chain lean manager at Wellstar.

Team member at work delivering medical supplies


WellBin makes a difference

Since implementing the WellBin system, Wellstar has seen significant improvements across the supply chain. Expired products have been reduced significantly, boosting patient safety and ensuring better compliance. The system has eliminated time-consuming manual counts, freeing up team member hours and increasing overall efficiency. By standardizing processes across departments, WellBin has minimized reliance on tribal knowledge. This makes it easier for contract and float nurses to find the supplies they need quickly.

Clinician satisfaction has improved, and fewer stockouts mean smoother patient care without interruptions. The reduction in waste has also led to cost savings and stronger regulatory compliance.

“Before WellBin, we were constantly scrambling for supplies,” said Kori Rippet, radiology manager at Wellstar North Fulton Medical Center. “Now, everything is where it should be, and our team can focus on patient care instead of inventory.”

Lessons learned

Implementing WellBin has taught us valuable lessons about improving supply chain management at Wellstar. Clinician involvement proved critical to the smooth adoption of new processes. Customizing BlueBin’s system into WellBin allowed us to better meet Wellstar’s unique needs and boosted team member engagement. Using actionable data and analytics helped the team make informed adjustments and drive continuous improvement. Ongoing training for on-site teams has supported compliance and proper system use. Proactive Gemba walks—on-site observations of workflow in action—by the supply chain team have enabled real-time problem solving right where it matters most.

"WellBin didn’t just optimize our inventory—it empowered our teams to deliver better care,” said Wellstar CSC Executive Director Adam Flood. “By reducing waste, improving efficiency and enhancing team member satisfaction, WellBin has become a cornerstone of Wellstar’s operational excellence.”

WellBin has been installed at Wellstar Kennestone, Wellstar Cobb, Wellstar Paulding, Wellstar Douglas, Wellstar Spalding and Wellstar Sylvan Grove Medical Centers. Installation is underway at Wellstar North Fulton Medical Center, Wellstar Roosevelt, Wellstar MCG Health Medical Center, Wellstar Children’s Hospital of Georgia and Wellstar Windy Hill. Wellstar Health Parks are slated for WellBin in 2026.

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Wellstar Health System to Acquire Mountain Lakes Medical Center

CLAYTON, Ga. (June 5, 2026) — Wellstar Health System and Mountain Lakes Medical Center (MLMC) today announced that they have finalized an agreement for Wellstar to acquire the northeast Georgia-based hospital. The transaction is expected to close August 1, pending the conclusion of regulatory requirements and customary closing conditions.

Mountain Lakes Medical Center is a 25-bed critical access hospital serving Rabun County and surrounding northeast Georgia communities. After the acquisition, MLMC will become Wellstar Mountain Lakes Medical Center and join Wellstar’s integrated health system network across Georgia.

“From our earliest conversations, it was clear that Mountain Lakes Medical Center was a special organization with a talented team, deep community roots and tremendous potential,” said Wellstar President and CEO Ketul J. Patel. “We collaboratively pursued this opportunity to build on the hospital’s strong foundation and create new possibilities for patients, clinicians and communities in Rabun County and beyond.”

Patel said the acquisition reflects Wellstar’s broader vision of enhancing patient care across Georgia and the Southeast.

“At Wellstar, we’re building a connected healthcare ecosystem that links community hospitals, physicians, specialists, advanced clinical programs and digital capabilities into a seamless experience for patients. We believe MLMC has an important role to play in that future.”

MLMC leaders said becoming part of Wellstar positions the hospital to continue growing while preserving its commitment to serving the local community.

“MLMC has long served as an important healthcare resource for Rabun County and the surrounding area,” said Mountain Lakes Medical Center CEO Kristy Hall. “We believe joining Wellstar creates exciting opportunities to build on that success while connecting our patients and clinicians to additional expertise, technology, specialty resources and healthcare capabilities that can help support the future of healthcare in northeast Georgia.”

Wellstar and MLMC emphasized that patients will continue to have access to the clinicians and care teams they know and trust. Wellstar intends to take a phased and thoughtful approach to integration that prioritizes continuity for patients, clinicians and team members.

As part of Wellstar, MLMC will gain access to broader clinical expertise, advanced clinical programs, technology resources and operational support. Over time, patients and clinicians will also benefit from Wellstar’s Digital Care Network, which connects local care teams with specialists and advanced clinical programs across the system in real time, helping accelerate diagnosis, treatment planning and coordinated care.

The organizations also believe the acquisition will strengthen healthcare access throughout northeast Georgia and the region. Wellstar views MLMC as an important healthcare access point uniquely positioned to help connect patients and communities to specialists, advanced treatment options and healthcare resources while allowing patients to continue receiving care close to home.

For team members and clinicians, the transaction represents an investment in the people and relationships that have made MLMC what it is today. Wellstar intends to retain current MLMC team members at the point of transition and anticipates continuity in local operations throughout the process.

Additional information and updates will be shared with team members, clinicians, patients and the community.

About Wellstar Health System

Wellstar Health System is one of the largest nonprofit health systems in the Southeast and a growing destination for care across Georgia and beyond. Guided by its PeopleCare culture, Wellstar is advancing a bold vision to deliver exceptional quality, safety and patient experience while expanding access to world-class medicine.

Today, more than 35,000 team members, one of the region’s largest physician networks and 11 hospitals serve communities through more than 400 care locations, including cancer centers, rehabilitation facilities, urgent care centers and a digital care network that extends specialty expertise to community and rural hospitals. Wellstar’s nationally recognized programs span cardiology, neuroscience, oncology, orthopedics, pediatrics and other specialties, bringing advanced treatment closer to the people who need it.

Through partnerships that include Augusta University’s Medical College of Georgia, Wellstar helps educate future clinicians, accelerate discovery and translate research into real-world impact. Recognized as one of Fortune’s 100 Best Companies to Work For, Wellstar combines clinical excellence, innovation and collaboration to improve the health and well-being of every person it serves.

About Mountain Lakes Medical Center

Mountain Lakes Medical Center believes in providing the highest quality, compassionate care in a world-class hospital setting. As a Level IV Trauma Center and full-service, 25-bed acute care hospital, Mountain Lakes Medical Center is staffed by highly trained medical professionals who are passionate about improving healthcare and redefining how our community thinks about health and wellness.

Our dedicated doctors, nurses, and staff are committed to a truly person-centered approach—serving patients, families, our local community, and employees with kindness and respect every day. Serving the Northeast Georgia and the Western Carolinas, our hospital represents a bold step into the future of healthcare. We are committed to creating a healing environment that fosters collaboration and puts people first.

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A friendly image of Gamma Knife

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Precision treatment advances cancer care with new non-invasive technology

Wellstar MCG Health Medical Center and Wellstar Georgia Cancer Center have begun treating patients using the new Gamma Knife Esprit, the latest state-of-the-art system for non-invasive treatment of neurological and oncologic conditions. The new technology provides patients with the gold standard for non-invasive brain tumor and cancer treatments, underscoring Wellstar and Wellstar Georgia Cancer Center’s dedication to innovation and patient-centered care.

The Gamma Knife Esprit delivers highly precise radiation therapy—to within 0.15 millimeter accuracy—which allows physicians to better treat complex or previously inoperable conditions while preserving surrounding healthy brain matter without the need for traditional surgery. This advanced technology minimizes risk, reduces recovery times and offers hope to patients who may not be candidates for more traditional procedures.

“Bringing the Gamma Knife Esprit to Augusta and the Central Savannah River Area represents a transformative leap in neurosurgical care for our region,” said Dr. Fernando Vale, chair of the Department of Neurosurgery at Wellstar MCG Health and the Medical College of Georgia (MCG) at Augusta University. “With its pinpoint accuracy, we can better treat complex brain conditions while further improving quality of life and reducing patient discomfort.”

Gamma Knife Esprit can target the smallest tumors and lesions with sub-millimeter precision— smaller than the size of a pencil tip—to treat brain lesions, tumors and vascular abnormalities without incisions or general anesthesia. This non-invasive approach results in shorter hospital stays, fewer side effects and faster recovery, making it a powerful resource for patients and their families.

Dr. John Barrett, chair of the Department of Radiation Oncology at MCG, added, “This technology allows us to provide effective, non-invasive treatment options for patients with brain tumors, vascular malformations and other neurological disorders. It’s a significant step forward for our patients and our clinical teams.”

“It is a privilege to serve our community by bringing leading-edge care to the CSRA,” said Ralph Turner, president of Wellstar MCG Health. “This cutting-edge technology strengthens our Neuroscience Center of Excellence and Wellstar Georgia Cancer Center, but most importantly, it ensures that patients from across the region have access to world-class, non-invasive treatment options close to home.”

The addition of the Gamma Knife Esprit further reinforces Wellstar MCG Health’s position as a leader in advanced neurological and cancer care. Through continued investment in technology and partnerships, Wellstar MCG Health remains committed to excellence, innovation and the well-being of every patient we serve.

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A friendly image of Augusta

Newsroom

Wellstar Columbia County Medical Center Expected to Open in Late August

Wellstar Columbia County Medical Center is nearing completion and is scheduled to open Aug. 26. The six-story, 100-bed hospital is located at 5000 Gateway Blvd. in Grovetown.

“It’s phenomenal to get to this level of substantial completion with construction because it means we’re that much closer to increasing access to care across the Central Savannah River Area (CSRA),” said Ralph Turner, president of Wellstar MCG Health Medical Center.

The new medical center expands healthcare services already offered in Augusta for more rural counties like McDuffie and provides additional learning opportunities for students at the Medical College of Georgia at Augusta University. Students will train using the latest technologies in healthcare.

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