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Article Category: Newsroom

Reimagining the Future of Care

Published on November 30, 2021

Last updated 09:49 AM November 30, 2021

Dr. Hank Capps speaking at HCIC 2021.

Hank Capps, MD, Wellstar Health System’s Chief Information and Digital Officer, recently delivered a keynote address about the future of care at the 2021 Healthcare Internet Conference in Las Vegas. This article summarizes Dr. Capps’ remarks regarding how the future of care is taking shape and how digital technology can be leveraged to achieve better patient outcomes and community health.

Never in our recent history has society gone through a period where technological innovation is moving more rapidly than it is right now, while impacting every aspect of our daily lives in the process.

HCIC 2021 Keynote Address | Dr. Hank Capps On the Future of Healthcare

The good news is a great deal of this innovation has intersected with health and healthcare in ways that – despite not being best-known for chasing technology and innovation – now puts healthcare providers in an enviable position to design and nurture a new ecosystem of well-being where we can effectively care for people in and outside the walls of our healthcare facilities, wherever and whenever they need it.

There’s no disputing that the pandemic turned the global health delivery system upside down. While some mistakes and systemic deficiencies revealed themselves, the crisis also shined an inspiring spotlight on countless instances of heroism and sacrifice.

It’s these lessons learned amidst the turmoil that today gives the healthcare community the opportunity and responsibility to rethink assumptions and establish new ways of working by coming together to care for people both in sickness and in health.

Watch Dr. Capps discuss the evolution of healthcare delivery models.


How do we get there?

As with leading any dramatic shift, it starts with the right vision. The move toward a post-pandemic world creates opportunities to harness hope and optimism to create a digital healthcare future that we’ve yet to imagine. As the industry finds itself in the midst of rapidly moving technological innovation, physicians and other caregivers have the rare opportunity to embrace and learn from a permanently altered landscape to create purposeful innovation and inspired experiences for consumers.

Referring to patients as consumers and placing healthcare in a consumerism framework is another sign of the new care ecosystem. Consumers are beginning to respond to healthcare technology and innovation in the same way as their favorite consumer brands, whether that be shoes, fast food, or mobile devices. The result of this new reality is an imperative to deliver inspired, memorable experiences.

Click here to watch Dr. Capps speak on inspired healthcare experiences.

Healthcare is a very personal experience, which opens the door for caregivers and consumers to embrace innovation and technology as a means to enhance empathetic care.

To help create the best health ecosystems grounded in inspired experiences, Wellstar launched a global digital health and innovation center in May 2021 called Catalyst by Wellstar, and as a part of this effort we’re rolling out a new digital community called Catalyst Voice where we invite you to help design the future of healthcare.

Hear Dr. Capps speak on the launch of Catalyst Voice.

Our process involves talking with and listening to patients, consumers, entrepreneurs, and partners to identify areas of focus and to bring forward new capabilities that deliver solutions for how patients and consumers want their healthcare delivered. We’re investing in creating an experience for people as they collaborate with Wellstar to design the future of care.

To further fuel Catalyst Voice, Wellstar is also engaging directly with the communities we serve and with corporate partners like Delta, Home Depot, Georgia Pacific, and others to positively impact well-being, health equity and more.

Watch Dr. Capps discuss purposeful innovation.

Wellstar is taking a next-generational leap by pulling from what we’ve learned from traditional engagement mechanisms to ultimately give patients a true voice in this new design process… in a fraction of the time it once took. It’s an exciting time and a moment of significant disruption and positive change for everyone impacted by healthcare – which is everyone.

The entire health community is entering new territory, and Wellstar is proud to be a leader in creating a roadmap to this new future. Moving in that direction requires a new way of thinking and a commitment to continuing to innovate every day.

We invite you to join Catalyst Voice and help shape the future of healthcare by clicking here.

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Wellstar Health System Expands Partnership with Virtual Reality Company Moth+Flame

This month Wellstar Health System announced it is extending its partnership with Moth+Flame to further utilize its virtual reality (VR) training technology throughout the enterprise.

Moth+Flame is an award-winning VR communication technology developer and premier enterprise-grade immersive learning provider offering innovative and adaptive learning programs for mastering technical and cognitive skills. Their platform includes content focused on emotional intelligence. When learners put on their headsets, they inhabit and interact with immersive simulated environments. They decide in the moment how to respond and see for themselves the impact their words and decisions have on others — and reflect on how to improve. Trainees receive an empathy rating score at the end of their session.

Last May, Catalyst by Wellstar led Wellstar’s first-ever VR-based leadership development training in collaboration with Moth+Flame. This was Moth+Flame’s first healthcare partnership, and the use of this technology continues to expand within Wellstar’s enterprise.

Following the training, 97% of participants recommended the virtual learning experience to others. They also reported that the training reduced their anxiety around difficult conversations by 57%. As a result of the successful pilot, Wellstar decided to offer VR emotional intelligence training regularly.

“We believe strongly that immersive learning is the future of learning and builds more confidence through practice,” said Kevin Cornish, CEO and founder at Moth+Flame. “Using virtual reality puts you inside of a difficult conversation and gives you a chance to learn in a safe simulated environment.”

The VR emotional intelligence training encourages Wellstar’s employees to build composure and gain practical experience in a highly realistic scenario by navigating difficult conversations and testing resiliency in an emotionally charged environment. This experience helps Wellstar’s workforce develop strategies to build situational awareness and prioritize composure, critical thinking and conscious emotional responses when engaging in triggering conversations.

By gaining conversational expertise and knowledge, Wellstar’s team will know how to respond in real scenarios with the confidence to interact appropriately and strategically.

“The realism within Moth+Flame's VR experiences, from using real-life actors, dramatically increases the emotional connection to the content and helps learners retain the information they learn. We are grateful for Moth+Flame's partnership in helping introduce VR to our leaders,” said Steven LeClercq, executive director of learning and onboarding at Wellstar Health System.

This use of innovation keeps Wellstar on the leading edge of training and team development, and the organization will continue to explore use cases for this technology within a clinical setting.

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Wellstar North Fulton Medical Center Receives Comprehensive Stroke Center Certification

Wellstar Health System announced today that The Joint Commission recognized Wellstar North Fulton Medical Center as a Comprehensive Stroke Center, the most demanding stroke certification recognizing hospitals that have specific abilities to receive and treat the most complex stroke cases. With two of the eight Comprehensive Stroke Centers in Georgia, Wellstar Health System now offers stroke patients greater access to the highest level of stroke and aneurysm care. Wellstar Kennestone Regional Medical Center is also Joint Commission certified as a Comprehensive Stroke Center.

“For years, we have provided world-class stroke care for each and every patient when they need it most. This designation represents how hard we have worked to provide the very best quality care for patients in North Fulton County and across Georgia. We’re proud that our work and subsequent positive patient outcomes are being recognized,” said Dr. Michael Mendoza, medical director of the Stroke Program at Wellstar North Fulton.

Wellstar North Fulton’s certification allows more Georgians to have access to the most advance diagnostics and treatments for cerebrovascular disease such as stroke. This is important because Georgia is located in the Stroke Belt, which is comprised of 11 states in the Southeast where the associated mortality rate for stroke patients is 10 percent above the national average.

At Wellstar North Fulton and Wellstar Kennestone, patients have access to advanced diagnostics and therapies to care for even the most complicated strokes faster and more effectively. These include:

  • Neuro Intensive Care Units –  A multidisciplinary team of physicians and nurses who specialize in neurocritical care.
  • Minimally-invasive treatment – Wellstar is one of only four programs in the state that offer neuroendovascular treatment, such as minimally-invasive clot retrieval, patients can be provided with a much less invasive treatment technique.
  • Cutting-edge imaging – Neurointerventional biplane imaging shows detailed, 3D views of blood vessels in the brain. This allows neurosurgeons to flip neuroendovascular cases to an open neurosurgical case when needed.
  • Pioneering technology – Wellstar North Fulton was among the first hospitals in the country to use the groundbreaking Artemis Neuro Evacuation device to treat brain bleeds, a condition that was nearly impossible to treat in the past.
  • Around-the-clock care – Artificial intelligence such as VizAi allows quicker identification of patients who are candidates for thrombectomy and organizes care in a connected system by quicker response to identify and provide care as quickly as possible.

“Our team of neurosurgeons, neurocritical care physicians, neuroradiologists, advanced practice practitioners and nurses work together to perform world-class thrombectomies, aneurysm treatments, carotid surgeries and cerebral bypass procedures so that patients can regain their best quality of life. Additionally, our dedicated hybrid neurovascular suite is equipped with innovative bi-plane technology. This allows neurosurgeons to view highly detailed images of brain vessels, so we as a team can customize treatments in real time,” said Dr. Arthur Grigorian, neurosurgeon, Wellstar North Fulton.

“When you have a stroke, every second counts. Getting fast, expert stroke care can mean the difference between life, death, or lasting brain damage. We are proud to receive this prestigious certification at Wellstar North Fulton, informing the surrounding community that they don’t have to go far to receive the best treatment possible. We will continue to work hard to provide an interdisciplinary, innovative, and compassionate approach to safe and quality comprehensive stroke care to all the communities we serve,” said Jon-Paul Croom, president, Wellstar North Fulton and senior vice president, Wellstar Health System.

Wellstar is a leading provider of stroke and aneurysm services in Georgia and performs one of the highest numbers of thrombectomy and aneurysm treatments in the country. The Joint Commission is a United States-based nonprofit organization that accredits more than 22,000 healthcare organizations and programs.

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Photo of Bernice A. King. Text reads "Life's most persistent and urgent question is, ‘What are you doing for others?’" -Dr. Martin Luther King Jr.

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Wellstar Honors the Life and Legacy of Dr. Martin Luther King Jr.

On January 12, Wellstar honored the life, legacy and many contributions of Dr. Martin Luther King Jr. with a live-streamed tribute. The program included performances from The Wellstar Singers, interfaith prayers and a keynote address featuring a conversation between Dr. Bernice A. King, youngest daughter of Martin and Coretta Scott King, and Monica Kaufman Pearson, beloved former Atlanta news anchor. 

The program was themed around a 1957 quote from Dr. Martin Luther King Jr., “Life's most persistent and urgent question is, ‘What are you doing for others?’" 

Throughout the program, Dr. Bernice A. King shared important life lessons instilled in her as a child, including the value of forgiveness and nonviolence. Dr. King provided insight about the state of the world, growing polarization and the need to take time to listen to those who we perceive as our enemies. 

Watch the program. 

As CEO of The King Center, Dr. Bernice A. King’s mission is to spread her father’s philosophy and methodology of nonviolence. Through programs like Nonviolence365®, Beloved Community Leadership Academy and Students with the King, she is working to make perspective-altering resources available to people of all ages. 

This program was pre-recorded in November at the National Center for Civil and Human Rights. The conversation was held in front of a live audience including Wellstar leaders, members of the Minority Physician Business Resource Group and our Diversity, Equity and Inclusion team.  

Wellstar is honored to celebrate the life and legacy of American Civil Rights Movement leader and activist Dr. Martin Luther King Jr. and recognizes Martin Luther King Jr. Day as a paid holiday. Team members are encouraged to take the day “on” by volunteering in the community.

Wellstar is proud to be a corporate sponsor partnering with The King Center on a variety of events leading up to the holiday on Jan. 16.

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