Veronica Delaney, NP

This is my "go to" urgent care. Consistent staff and always given excellent care.

September 25, 2026

The nursing assistant that took my vitals and x ray was so kind and professional!

September 24, 2026

The front office staff and medical assistant were both very great and interactive with my sick daughter. However, I feel like the nurse practitioner could have been a little bit more friendly during our visit. She was very stern in her requests to my daughter at the time that she was performing her exam and seemed a little bit rude.

September 25, 2026

At Piedmont, I leave with meds in hand. I had to wait til 3pm to get my medicine. Going back to Piedmont

September 24, 2026

Prefer to see doctors instead of a PA.

September 21, 2026

was in and out in a short amount of time, and everyone was very friendly and helpful.

September 21, 2026

Provider interaction felt rushed with lack of care. Felt silly for visiting.

September 20, 2026

Everyone was very helpful

September 20, 2026

Thanks for helping me when I wasn't well.

September 17, 2026

Great experience! I booked my daughter's appointment on line. We were in and out in less than 30 minutes. Everyone was very helpful, professional and friendly.

September 18, 2026

I went in with an earache and I wasn't really given very much information unless I kept asking questions and asking questions. I had a nurse practitioner not, I was the only patient in there and it wasn't like she was in a hurry because there were other people. But I didn't feel, I kind of felt like I wasted my money after I left. I have to be honest.

September 18, 2026

Pleasant experience.

September 12, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

Excellent medical staff.

August 23, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

This is my "go to" urgent care. Consistent staff and always given excellent care.

September 25, 2026

The nursing assistant that took my vitals and x ray was so kind and professional!

September 24, 2026

Everyone was very helpful

September 20, 2026

Thanks for helping me when I wasn't well.

September 17, 2026

Great experience! I booked my daughter's appointment on line. We were in and out in less than 30 minutes. Everyone was very helpful, professional and friendly.

September 18, 2026

Pleasant experience.

September 12, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

The front office staff and medical assistant were both very great and interactive with my sick daughter. However, I feel like the nurse practitioner could have been a little bit more friendly during our visit. She was very stern in her requests to my daughter at the time that she was performing her exam and seemed a little bit rude.

September 25, 2026

Prefer to see doctors instead of a PA.

September 21, 2026

was in and out in a short amount of time, and everyone was very friendly and helpful.

September 21, 2026

Excellent medical staff.

August 23, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

At Piedmont, I leave with meds in hand. I had to wait til 3pm to get my medicine. Going back to Piedmont

September 24, 2026

I went in with an earache and I wasn't really given very much information unless I kept asking questions and asking questions. I had a nurse practitioner not, I was the only patient in there and it wasn't like she was in a hurry because there were other people. But I didn't feel, I kind of felt like I wasted my money after I left. I have to be honest.

September 18, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

Provider interaction felt rushed with lack of care. Felt silly for visiting.

September 20, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

Provider interaction felt rushed with lack of care. Felt silly for visiting.

September 20, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

At Piedmont, I leave with meds in hand. I had to wait til 3pm to get my medicine. Going back to Piedmont

September 24, 2026

I went in with an earache and I wasn't really given very much information unless I kept asking questions and asking questions. I had a nurse practitioner not, I was the only patient in there and it wasn't like she was in a hurry because there were other people. But I didn't feel, I kind of felt like I wasted my money after I left. I have to be honest.

September 18, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

The front office staff and medical assistant were both very great and interactive with my sick daughter. However, I feel like the nurse practitioner could have been a little bit more friendly during our visit. She was very stern in her requests to my daughter at the time that she was performing her exam and seemed a little bit rude.

September 25, 2026

Prefer to see doctors instead of a PA.

September 21, 2026

was in and out in a short amount of time, and everyone was very friendly and helpful.

September 21, 2026

Excellent medical staff.

August 23, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

This is my "go to" urgent care. Consistent staff and always given excellent care.

September 25, 2026

The nursing assistant that took my vitals and x ray was so kind and professional!

September 24, 2026

Everyone was very helpful

September 20, 2026

Thanks for helping me when I wasn't well.

September 17, 2026

Great experience! I booked my daughter's appointment on line. We were in and out in less than 30 minutes. Everyone was very helpful, professional and friendly.

September 18, 2026

Pleasant experience.

September 12, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

This is my "go to" urgent care. Consistent staff and always given excellent care.

September 25, 2026

The front office staff and medical assistant were both very great and interactive with my sick daughter. However, I feel like the nurse practitioner could have been a little bit more friendly during our visit. She was very stern in her requests to my daughter at the time that she was performing her exam and seemed a little bit rude.

September 25, 2026

The nursing assistant that took my vitals and x ray was so kind and professional!

September 24, 2026

At Piedmont, I leave with meds in hand. I had to wait til 3pm to get my medicine. Going back to Piedmont

September 24, 2026

Prefer to see doctors instead of a PA.

September 21, 2026

was in and out in a short amount of time, and everyone was very friendly and helpful.

September 21, 2026

Provider interaction felt rushed with lack of care. Felt silly for visiting.

September 20, 2026

Everyone was very helpful

September 20, 2026

Great experience! I booked my daughter's appointment on line. We were in and out in less than 30 minutes. Everyone was very helpful, professional and friendly.

September 18, 2026

I went in with an earache and I wasn't really given very much information unless I kept asking questions and asking questions. I had a nurse practitioner not, I was the only patient in there and it wasn't like she was in a hurry because there were other people. But I didn't feel, I kind of felt like I wasted my money after I left. I have to be honest.

September 18, 2026

Thanks for helping me when I wasn't well.

September 17, 2026

Pleasant experience.

September 12, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

Excellent medical staff.

August 23, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

The entire medical team is great!

July 30, 2026

Excellent facility in our community.

July 24, 2026

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

It feels better but it was painful .

July 9, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The entire medical team is great!

July 30, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

Excellent medical staff.

August 23, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

Pleasant experience.

September 12, 2026

Thanks for helping me when I wasn't well.

September 17, 2026

I went in with an earache and I wasn't really given very much information unless I kept asking questions and asking questions. I had a nurse practitioner not, I was the only patient in there and it wasn't like she was in a hurry because there were other people. But I didn't feel, I kind of felt like I wasted my money after I left. I have to be honest.

September 18, 2026

Great experience! I booked my daughter's appointment on line. We were in and out in less than 30 minutes. Everyone was very helpful, professional and friendly.

September 18, 2026

Provider interaction felt rushed with lack of care. Felt silly for visiting.

September 20, 2026

Everyone was very helpful

September 20, 2026

was in and out in a short amount of time, and everyone was very friendly and helpful.

September 21, 2026

Prefer to see doctors instead of a PA.

September 21, 2026

At Piedmont, I leave with meds in hand. I had to wait til 3pm to get my medicine. Going back to Piedmont

September 24, 2026

The nursing assistant that took my vitals and x ray was so kind and professional!

September 24, 2026

The front office staff and medical assistant were both very great and interactive with my sick daughter. However, I feel like the nurse practitioner could have been a little bit more friendly during our visit. She was very stern in her requests to my daughter at the time that she was performing her exam and seemed a little bit rude.

September 25, 2026

This is my "go to" urgent care. Consistent staff and always given excellent care.

September 25, 2026