Veronica Delaney, NP

I felt like the service was great, but I felt as thought my appointment was rushed and they didn't care enough about my problem. In the exam room, I was told one diagnosis but when I read over my note there was a completely different diagnosis in the chart. My note was very vague and contained things that I did not tell the provider. Also, i was not allowed to see my x-rays in clinic, but I was given a disc.

November 27, 2024

Very professional pleasant and easy to ask questions

November 15, 2024

All good

November 15, 2024

Very friendly, helpful and knowledgeable.

November 10, 2024

I didn't pay too much attention to exactly how long I waited to see someone, but I brace myself for an hour. It was a surprisingly short wait (perhaps my timing was good). Newish girl at reception was courteous, but a little on the casual side for me. Overall v satisfied w my visit, particularly w each of the medical staff I saw

November 7, 2024

Kind and professional staff

November 4, 2024

Exceptional service! 10/10

November 4, 2024

This provider has been very rude every time I have seen her. She acts as if my concerns are an inconvenience to her and does not make me feel cared for. Her notes reflect her lack of concern. I love the rest of the team at this urgent care, just not this provider

November 1, 2024

Had a great experience overall.

October 30, 2024

My experience was very well. I'm beginning to feel better. I love coming, well I hate coming to the doctor, but I love coming to Cooper Lake Urgent Care because I'm in and out and they really take care of me.

October 27, 2024

The provider was there for the day, filling in for someone who was sick. I had something in my eye. She tried very hard to get it out, but not being in ophthalmologist's office with the right equipment, she couldn't see it to get it out. I did have to go to the next day to the ophthalmologist, and it was very hard to see. They had to look through their machine, I don't know what it's called, to see it. But she tried hard, and I appreciated her help. Thanks, bye.

October 9, 2024

Very nice, clean, and knowledgeable.

October 7, 2024

Everything went smoothly and my issue was addressed satisfactorily. I felt like Ms. Delaney was perhaps feeling frustrated at the end of a long day. Her bedside manner was a bit abrupt. She interrupted me when a couple of times when I was answering her questions as though I was giving unnecessary information. All in all the visit went fine, but I did not feel completely respected during my visit. On the plus side, she was very clear and explained medications and treatment in an easy to understand way.

October 6, 2024

Front desk receptionist and medical assistant were friendly, kind and caring The nurse practitioner was on the grumpy side. Did not offer to move the computer out of the way when I was trying to get up on the table. I was concerned about stepping off the step to get up because of computer position.

September 30, 2024

The nurse practitioner was not personable, she spent 2 minutes in the room and didn't really asses my child or address our concerns. She didn't give us follow up info on what possibly could've been going on with my child.

October 3, 2024

I wish the provider would have shown more concern for my questions.

October 3, 2024

Good experience. Quick service and did not feel rushed. Will continue using this facility.

September 28, 2024

The NP or what ever she was was rude

October 3, 2024

My child is autistic and the provider was wonderful with accommodating his needs. From the exam to the type of medication they prescribed!

September 26, 2024

This is the best service that I have gotten in a long time not even in the ER but when I do my mammogram the ladies are very nice and this urgent Care I never knew that y'all even had one that we could just go in instead of going to the emergency room the gentleman that was sitting behind the desk on Saturday evening when I arrived around 7:00 was so kind very patient very understanding answer question make suggestion as well as the other tech who saw me

September 25, 2024

Excellent treatment

September 19, 2024

Just would like to know when my results will be available and if it turns out I need medications will I be notified of that and by whom, provider or will the information be available in My chart? Thanks

September 1, 2024

Everyone was kind and professional

August 27, 2024

Very good

August 31, 2024

Everyone was very nice and knowledgeable and I was very satisfied with my visit.

August 22, 2024

Very professional and friendly

August 21, 2024

I always have a positive experience at this location.

August 23, 2024

I was in and out within thirty minutes.

August 22, 2024

Efficient, Informative, and Fast.

August 8, 2024

Very good experience, first time going to an urgent care and I will use the facility again! Nurse practitioner Veronica very professional and eager to help you! I will be back. Thank you

August 8, 2024

All good

November 15, 2024

Very friendly, helpful and knowledgeable.

November 10, 2024

I didn't pay too much attention to exactly how long I waited to see someone, but I brace myself for an hour. It was a surprisingly short wait (perhaps my timing was good). Newish girl at reception was courteous, but a little on the casual side for me. Overall v satisfied w my visit, particularly w each of the medical staff I saw

November 7, 2024

Kind and professional staff

November 4, 2024

Exceptional service! 10/10

November 4, 2024

My experience was very well. I'm beginning to feel better. I love coming, well I hate coming to the doctor, but I love coming to Cooper Lake Urgent Care because I'm in and out and they really take care of me.

October 27, 2024

The provider was there for the day, filling in for someone who was sick. I had something in my eye. She tried very hard to get it out, but not being in ophthalmologist's office with the right equipment, she couldn't see it to get it out. I did have to go to the next day to the ophthalmologist, and it was very hard to see. They had to look through their machine, I don't know what it's called, to see it. But she tried hard, and I appreciated her help. Thanks, bye.

October 9, 2024

Very nice, clean, and knowledgeable.

October 7, 2024

Good experience. Quick service and did not feel rushed. Will continue using this facility.

September 28, 2024

My child is autistic and the provider was wonderful with accommodating his needs. From the exam to the type of medication they prescribed!

September 26, 2024

This is the best service that I have gotten in a long time not even in the ER but when I do my mammogram the ladies are very nice and this urgent Care I never knew that y'all even had one that we could just go in instead of going to the emergency room the gentleman that was sitting behind the desk on Saturday evening when I arrived around 7:00 was so kind very patient very understanding answer question make suggestion as well as the other tech who saw me

September 25, 2024

Excellent treatment

September 19, 2024

Everyone was kind and professional

August 27, 2024

Very good

August 31, 2024

Everyone was very nice and knowledgeable and I was very satisfied with my visit.

August 22, 2024

Very professional and friendly

August 21, 2024

I always have a positive experience at this location.

August 23, 2024

I was in and out within thirty minutes.

August 22, 2024

Efficient, Informative, and Fast.

August 8, 2024

Very good experience, first time going to an urgent care and I will use the facility again! Nurse practitioner Veronica very professional and eager to help you! I will be back. Thank you

August 8, 2024

Very professional pleasant and easy to ask questions

November 15, 2024

Had a great experience overall.

October 30, 2024

Everything went smoothly and my issue was addressed satisfactorily. I felt like Ms. Delaney was perhaps feeling frustrated at the end of a long day. Her bedside manner was a bit abrupt. She interrupted me when a couple of times when I was answering her questions as though I was giving unnecessary information. All in all the visit went fine, but I did not feel completely respected during my visit. On the plus side, she was very clear and explained medications and treatment in an easy to understand way.

October 6, 2024

Front desk receptionist and medical assistant were friendly, kind and caring The nurse practitioner was on the grumpy side. Did not offer to move the computer out of the way when I was trying to get up on the table. I was concerned about stepping off the step to get up because of computer position.

September 30, 2024

Just would like to know when my results will be available and if it turns out I need medications will I be notified of that and by whom, provider or will the information be available in My chart? Thanks

September 1, 2024

I felt like the service was great, but I felt as thought my appointment was rushed and they didn't care enough about my problem. In the exam room, I was told one diagnosis but when I read over my note there was a completely different diagnosis in the chart. My note was very vague and contained things that I did not tell the provider. Also, i was not allowed to see my x-rays in clinic, but I was given a disc.

November 27, 2024

I wish the provider would have shown more concern for my questions.

October 3, 2024

This provider has been very rude every time I have seen her. She acts as if my concerns are an inconvenience to her and does not make me feel cared for. Her notes reflect her lack of concern. I love the rest of the team at this urgent care, just not this provider

November 1, 2024

The nurse practitioner was not personable, she spent 2 minutes in the room and didn't really asses my child or address our concerns. She didn't give us follow up info on what possibly could've been going on with my child.

October 3, 2024

The NP or what ever she was was rude

October 3, 2024

This provider has been very rude every time I have seen her. She acts as if my concerns are an inconvenience to her and does not make me feel cared for. Her notes reflect her lack of concern. I love the rest of the team at this urgent care, just not this provider

November 1, 2024

The nurse practitioner was not personable, she spent 2 minutes in the room and didn't really asses my child or address our concerns. She didn't give us follow up info on what possibly could've been going on with my child.

October 3, 2024

The NP or what ever she was was rude

October 3, 2024

I felt like the service was great, but I felt as thought my appointment was rushed and they didn't care enough about my problem. In the exam room, I was told one diagnosis but when I read over my note there was a completely different diagnosis in the chart. My note was very vague and contained things that I did not tell the provider. Also, i was not allowed to see my x-rays in clinic, but I was given a disc.

November 27, 2024

I wish the provider would have shown more concern for my questions.

October 3, 2024

Very professional pleasant and easy to ask questions

November 15, 2024

Had a great experience overall.

October 30, 2024

Everything went smoothly and my issue was addressed satisfactorily. I felt like Ms. Delaney was perhaps feeling frustrated at the end of a long day. Her bedside manner was a bit abrupt. She interrupted me when a couple of times when I was answering her questions as though I was giving unnecessary information. All in all the visit went fine, but I did not feel completely respected during my visit. On the plus side, she was very clear and explained medications and treatment in an easy to understand way.

October 6, 2024

Front desk receptionist and medical assistant were friendly, kind and caring The nurse practitioner was on the grumpy side. Did not offer to move the computer out of the way when I was trying to get up on the table. I was concerned about stepping off the step to get up because of computer position.

September 30, 2024

Just would like to know when my results will be available and if it turns out I need medications will I be notified of that and by whom, provider or will the information be available in My chart? Thanks

September 1, 2024

All good

November 15, 2024

Very friendly, helpful and knowledgeable.

November 10, 2024

I didn't pay too much attention to exactly how long I waited to see someone, but I brace myself for an hour. It was a surprisingly short wait (perhaps my timing was good). Newish girl at reception was courteous, but a little on the casual side for me. Overall v satisfied w my visit, particularly w each of the medical staff I saw

November 7, 2024

Kind and professional staff

November 4, 2024

Exceptional service! 10/10

November 4, 2024

My experience was very well. I'm beginning to feel better. I love coming, well I hate coming to the doctor, but I love coming to Cooper Lake Urgent Care because I'm in and out and they really take care of me.

October 27, 2024

The provider was there for the day, filling in for someone who was sick. I had something in my eye. She tried very hard to get it out, but not being in ophthalmologist's office with the right equipment, she couldn't see it to get it out. I did have to go to the next day to the ophthalmologist, and it was very hard to see. They had to look through their machine, I don't know what it's called, to see it. But she tried hard, and I appreciated her help. Thanks, bye.

October 9, 2024

Very nice, clean, and knowledgeable.

October 7, 2024

Good experience. Quick service and did not feel rushed. Will continue using this facility.

September 28, 2024

My child is autistic and the provider was wonderful with accommodating his needs. From the exam to the type of medication they prescribed!

September 26, 2024

This is the best service that I have gotten in a long time not even in the ER but when I do my mammogram the ladies are very nice and this urgent Care I never knew that y'all even had one that we could just go in instead of going to the emergency room the gentleman that was sitting behind the desk on Saturday evening when I arrived around 7:00 was so kind very patient very understanding answer question make suggestion as well as the other tech who saw me

September 25, 2024

Excellent treatment

September 19, 2024

Everyone was kind and professional

August 27, 2024

Very good

August 31, 2024

Everyone was very nice and knowledgeable and I was very satisfied with my visit.

August 22, 2024

Very professional and friendly

August 21, 2024

I always have a positive experience at this location.

August 23, 2024

I was in and out within thirty minutes.

August 22, 2024

Efficient, Informative, and Fast.

August 8, 2024

Very good experience, first time going to an urgent care and I will use the facility again! Nurse practitioner Veronica very professional and eager to help you! I will be back. Thank you

August 8, 2024

I felt like the service was great, but I felt as thought my appointment was rushed and they didn't care enough about my problem. In the exam room, I was told one diagnosis but when I read over my note there was a completely different diagnosis in the chart. My note was very vague and contained things that I did not tell the provider. Also, i was not allowed to see my x-rays in clinic, but I was given a disc.

November 27, 2024

Very professional pleasant and easy to ask questions

November 15, 2024

All good

November 15, 2024

Very friendly, helpful and knowledgeable.

November 10, 2024

I didn't pay too much attention to exactly how long I waited to see someone, but I brace myself for an hour. It was a surprisingly short wait (perhaps my timing was good). Newish girl at reception was courteous, but a little on the casual side for me. Overall v satisfied w my visit, particularly w each of the medical staff I saw

November 7, 2024

Kind and professional staff

November 4, 2024

Exceptional service! 10/10

November 4, 2024

This provider has been very rude every time I have seen her. She acts as if my concerns are an inconvenience to her and does not make me feel cared for. Her notes reflect her lack of concern. I love the rest of the team at this urgent care, just not this provider

November 1, 2024

Had a great experience overall.

October 30, 2024

My experience was very well. I'm beginning to feel better. I love coming, well I hate coming to the doctor, but I love coming to Cooper Lake Urgent Care because I'm in and out and they really take care of me.

October 27, 2024

The provider was there for the day, filling in for someone who was sick. I had something in my eye. She tried very hard to get it out, but not being in ophthalmologist's office with the right equipment, she couldn't see it to get it out. I did have to go to the next day to the ophthalmologist, and it was very hard to see. They had to look through their machine, I don't know what it's called, to see it. But she tried hard, and I appreciated her help. Thanks, bye.

October 9, 2024

Very nice, clean, and knowledgeable.

October 7, 2024

Everything went smoothly and my issue was addressed satisfactorily. I felt like Ms. Delaney was perhaps feeling frustrated at the end of a long day. Her bedside manner was a bit abrupt. She interrupted me when a couple of times when I was answering her questions as though I was giving unnecessary information. All in all the visit went fine, but I did not feel completely respected during my visit. On the plus side, she was very clear and explained medications and treatment in an easy to understand way.

October 6, 2024

The nurse practitioner was not personable, she spent 2 minutes in the room and didn't really asses my child or address our concerns. She didn't give us follow up info on what possibly could've been going on with my child.

October 3, 2024

I wish the provider would have shown more concern for my questions.

October 3, 2024

The NP or what ever she was was rude

October 3, 2024

Front desk receptionist and medical assistant were friendly, kind and caring The nurse practitioner was on the grumpy side. Did not offer to move the computer out of the way when I was trying to get up on the table. I was concerned about stepping off the step to get up because of computer position.

September 30, 2024

Good experience. Quick service and did not feel rushed. Will continue using this facility.

September 28, 2024

My child is autistic and the provider was wonderful with accommodating his needs. From the exam to the type of medication they prescribed!

September 26, 2024

This is the best service that I have gotten in a long time not even in the ER but when I do my mammogram the ladies are very nice and this urgent Care I never knew that y'all even had one that we could just go in instead of going to the emergency room the gentleman that was sitting behind the desk on Saturday evening when I arrived around 7:00 was so kind very patient very understanding answer question make suggestion as well as the other tech who saw me

September 25, 2024

Excellent treatment

September 19, 2024

Just would like to know when my results will be available and if it turns out I need medications will I be notified of that and by whom, provider or will the information be available in My chart? Thanks

September 1, 2024

Very good

August 31, 2024

Everyone was kind and professional

August 27, 2024

I always have a positive experience at this location.

August 23, 2024

I was in and out within thirty minutes.

August 22, 2024

Everyone was very nice and knowledgeable and I was very satisfied with my visit.

August 22, 2024

Very professional and friendly

August 21, 2024

Efficient, Informative, and Fast.

August 8, 2024

Very good experience, first time going to an urgent care and I will use the facility again! Nurse practitioner Veronica very professional and eager to help you! I will be back. Thank you

August 8, 2024

Very good experience, first time going to an urgent care and I will use the facility again! Nurse practitioner Veronica very professional and eager to help you! I will be back. Thank you

August 8, 2024

Efficient, Informative, and Fast.

August 8, 2024

Very professional and friendly

August 21, 2024

Everyone was very nice and knowledgeable and I was very satisfied with my visit.

August 22, 2024

I was in and out within thirty minutes.

August 22, 2024

I always have a positive experience at this location.

August 23, 2024

Everyone was kind and professional

August 27, 2024

Very good

August 31, 2024

Just would like to know when my results will be available and if it turns out I need medications will I be notified of that and by whom, provider or will the information be available in My chart? Thanks

September 1, 2024

Excellent treatment

September 19, 2024

This is the best service that I have gotten in a long time not even in the ER but when I do my mammogram the ladies are very nice and this urgent Care I never knew that y'all even had one that we could just go in instead of going to the emergency room the gentleman that was sitting behind the desk on Saturday evening when I arrived around 7:00 was so kind very patient very understanding answer question make suggestion as well as the other tech who saw me

September 25, 2024

My child is autistic and the provider was wonderful with accommodating his needs. From the exam to the type of medication they prescribed!

September 26, 2024

Good experience. Quick service and did not feel rushed. Will continue using this facility.

September 28, 2024

Front desk receptionist and medical assistant were friendly, kind and caring The nurse practitioner was on the grumpy side. Did not offer to move the computer out of the way when I was trying to get up on the table. I was concerned about stepping off the step to get up because of computer position.

September 30, 2024

I wish the provider would have shown more concern for my questions.

October 3, 2024

The NP or what ever she was was rude

October 3, 2024

The nurse practitioner was not personable, she spent 2 minutes in the room and didn't really asses my child or address our concerns. She didn't give us follow up info on what possibly could've been going on with my child.

October 3, 2024

Everything went smoothly and my issue was addressed satisfactorily. I felt like Ms. Delaney was perhaps feeling frustrated at the end of a long day. Her bedside manner was a bit abrupt. She interrupted me when a couple of times when I was answering her questions as though I was giving unnecessary information. All in all the visit went fine, but I did not feel completely respected during my visit. On the plus side, she was very clear and explained medications and treatment in an easy to understand way.

October 6, 2024

Very nice, clean, and knowledgeable.

October 7, 2024

The provider was there for the day, filling in for someone who was sick. I had something in my eye. She tried very hard to get it out, but not being in ophthalmologist's office with the right equipment, she couldn't see it to get it out. I did have to go to the next day to the ophthalmologist, and it was very hard to see. They had to look through their machine, I don't know what it's called, to see it. But she tried hard, and I appreciated her help. Thanks, bye.

October 9, 2024

My experience was very well. I'm beginning to feel better. I love coming, well I hate coming to the doctor, but I love coming to Cooper Lake Urgent Care because I'm in and out and they really take care of me.

October 27, 2024

Had a great experience overall.

October 30, 2024

This provider has been very rude every time I have seen her. She acts as if my concerns are an inconvenience to her and does not make me feel cared for. Her notes reflect her lack of concern. I love the rest of the team at this urgent care, just not this provider

November 1, 2024

Exceptional service! 10/10

November 4, 2024

Kind and professional staff

November 4, 2024

I didn't pay too much attention to exactly how long I waited to see someone, but I brace myself for an hour. It was a surprisingly short wait (perhaps my timing was good). Newish girl at reception was courteous, but a little on the casual side for me. Overall v satisfied w my visit, particularly w each of the medical staff I saw

November 7, 2024

Very friendly, helpful and knowledgeable.

November 10, 2024

All good

November 15, 2024

Very professional pleasant and easy to ask questions

November 15, 2024

I felt like the service was great, but I felt as thought my appointment was rushed and they didn't care enough about my problem. In the exam room, I was told one diagnosis but when I read over my note there was a completely different diagnosis in the chart. My note was very vague and contained things that I did not tell the provider. Also, i was not allowed to see my x-rays in clinic, but I was given a disc.

November 27, 2024