Veronica Delaney, NP

Personnel were all very accommodating.

June 18, 2025

The front office she is so friendly the back office they're not friendly uncomfortable the they're not friendly the x-ray lady she's not friendly I'm not gone back to that office again.

June 18, 2025

Provider is non caring...like we are a burden to be there.

June 18, 2025

Nurse Veronica and get assistant were courteous, listened and equally as important. Allowed me to rest, they asked follow up questions on how I was feeling during and after the steroid injection which made me feel worse before I felt better. I really thank them for their kindness during a time that I didn't want to be there and felt my worst. Thank you nurse Veronica and the team and Well Star Urgent Care for helping feel better after dealing with these symptoms for 7-8 weeks.

June 14, 2025

Professional, polite and efficient staff. I am very thankful for their care!!!

June 13, 2025

The NP did not get into the details and was very cursory. This is not like my prior experience here

June 12, 2025

Well, I'm not returning here. Check in was great. The first person to take me to my room was courteous. The nurse practitioner came in and was direct and forward, not a listener at all. Rushed through the conversation and I felt should have given better directions as well as put it in writing. Next, she was gone and then left feeling that I had more questions. What a waste of time.

June 5, 2025

The provider had poor bedside manner. Didn't listen, was too matter-of-fact and was in and out of room within an eight minutes without doing a thorough exam.

June 5, 2025

The nurse was gentle and kind.

June 4, 2025

Seen in a timely manner. Very polite. Called me at home next day to check on me.

June 1, 2025

Great visit

May 31, 2025

I was seen promptly, was treated with respect and dignity, and everything was explained very well. I have been to this facility several times, it's the only urgent care I go to. Thank you

May 25, 2025

Get experience

May 24, 2025

Always top tier

May 23, 2025

Very friendly and courteous staff.

May 10, 2025

I would prefer to see one of the doctors instead of nurse practitioner. I love the doctors at this urgent care.

May 9, 2025

No one introduced themselves by name or title when they entered my room. Bedside manner was a little off putting.

May 7, 2025

Veronica Delaney, NP Was not empathetic, but condescending and so rushed and seemed irritated that I was there! I asked her if she was okay today! She said yes! Everyone else was attentive and acted like they were interested! She did not! She had a bad attitude, never introduced herself! Never asked me questions. Never asked to see the wounds on my body! I had to ask her to take a look pls. I ask her who she was! She said "Did you look at the board on the wall?" Don't want to ever see her again!

May 8, 2025

Great service! Extremely nice staff!

May 3, 2025

I was very pleased with the help that I got received.and would return if I got sick again.

May 2, 2025

Good job

April 30, 2025

I've used the urgent care facility at Cooper lake frequently and I recommend it to my friends.

April 27, 2025

Fast and very great service.

April 27, 2025

I believe my problem was addressed quickly and I'm on my way to recovery. I also got a courtesy call today to ask how I was doing. Great experience

April 23, 2025

Nothing, I was truly underwhelmed by their bedside manner

April 14, 2025

The entire team was amazing!

April 14, 2025

The appointment was made online the night before. I also received an email confirmation and also received a message about I would like to change the appointment to move it up to an earlier time. When I arrived at my appointment, I was instructed that the urgent care does not take appointments. And I had to wait. Had I known that I would have gone to another location, and the current location, Cooper Lake should not have allowed anyone to make appointments. If that, if you all don't take appointments. Kind of wasting my time as I had other appointments, which I'm going to get somewhere else.

April 10, 2025

The FNP that provided care seemed to rush me out of the exam room. When mentioned the concern I have with a sore in my nose, she just told me to get some neosporin and didn't even take look in my nose. I will not see her again.

April 5, 2025

Everyone at this location is helpful and caring.

March 31, 2025

Exceptional service

March 28, 2025

Personnel were all very accommodating.

June 18, 2025

Nurse Veronica and get assistant were courteous, listened and equally as important. Allowed me to rest, they asked follow up questions on how I was feeling during and after the steroid injection which made me feel worse before I felt better. I really thank them for their kindness during a time that I didn't want to be there and felt my worst. Thank you nurse Veronica and the team and Well Star Urgent Care for helping feel better after dealing with these symptoms for 7-8 weeks.

June 14, 2025

Professional, polite and efficient staff. I am very thankful for their care!!!

June 13, 2025

Seen in a timely manner. Very polite. Called me at home next day to check on me.

June 1, 2025

Great visit

May 31, 2025

I was seen promptly, was treated with respect and dignity, and everything was explained very well. I have been to this facility several times, it's the only urgent care I go to. Thank you

May 25, 2025

Get experience

May 24, 2025

Always top tier

May 23, 2025

Very friendly and courteous staff.

May 10, 2025

Great service! Extremely nice staff!

May 3, 2025

I was very pleased with the help that I got received.and would return if I got sick again.

May 2, 2025

Good job

April 30, 2025

I've used the urgent care facility at Cooper lake frequently and I recommend it to my friends.

April 27, 2025

Fast and very great service.

April 27, 2025

I believe my problem was addressed quickly and I'm on my way to recovery. I also got a courtesy call today to ask how I was doing. Great experience

April 23, 2025

The entire team was amazing!

April 14, 2025

Everyone at this location is helpful and caring.

March 31, 2025

Exceptional service

March 28, 2025

The nurse was gentle and kind.

June 4, 2025

The appointment was made online the night before. I also received an email confirmation and also received a message about I would like to change the appointment to move it up to an earlier time. When I arrived at my appointment, I was instructed that the urgent care does not take appointments. And I had to wait. Had I known that I would have gone to another location, and the current location, Cooper Lake should not have allowed anyone to make appointments. If that, if you all don't take appointments. Kind of wasting my time as I had other appointments, which I'm going to get somewhere else.

April 10, 2025

The front office she is so friendly the back office they're not friendly uncomfortable the they're not friendly the x-ray lady she's not friendly I'm not gone back to that office again.

June 18, 2025

Provider is non caring...like we are a burden to be there.

June 18, 2025

The NP did not get into the details and was very cursory. This is not like my prior experience here

June 12, 2025

The FNP that provided care seemed to rush me out of the exam room. When mentioned the concern I have with a sore in my nose, she just told me to get some neosporin and didn't even take look in my nose. I will not see her again.

April 5, 2025

The provider had poor bedside manner. Didn't listen, was too matter-of-fact and was in and out of room within an eight minutes without doing a thorough exam.

June 5, 2025

No one introduced themselves by name or title when they entered my room. Bedside manner was a little off putting.

May 7, 2025

Nothing, I was truly underwhelmed by their bedside manner

April 14, 2025

Well, I'm not returning here. Check in was great. The first person to take me to my room was courteous. The nurse practitioner came in and was direct and forward, not a listener at all. Rushed through the conversation and I felt should have given better directions as well as put it in writing. Next, she was gone and then left feeling that I had more questions. What a waste of time.

June 5, 2025

I would prefer to see one of the doctors instead of nurse practitioner. I love the doctors at this urgent care.

May 9, 2025

Veronica Delaney, NP Was not empathetic, but condescending and so rushed and seemed irritated that I was there! I asked her if she was okay today! She said yes! Everyone else was attentive and acted like they were interested! She did not! She had a bad attitude, never introduced herself! Never asked me questions. Never asked to see the wounds on my body! I had to ask her to take a look pls. I ask her who she was! She said "Did you look at the board on the wall?" Don't want to ever see her again!

May 8, 2025

Well, I'm not returning here. Check in was great. The first person to take me to my room was courteous. The nurse practitioner came in and was direct and forward, not a listener at all. Rushed through the conversation and I felt should have given better directions as well as put it in writing. Next, she was gone and then left feeling that I had more questions. What a waste of time.

June 5, 2025

I would prefer to see one of the doctors instead of nurse practitioner. I love the doctors at this urgent care.

May 9, 2025

Veronica Delaney, NP Was not empathetic, but condescending and so rushed and seemed irritated that I was there! I asked her if she was okay today! She said yes! Everyone else was attentive and acted like they were interested! She did not! She had a bad attitude, never introduced herself! Never asked me questions. Never asked to see the wounds on my body! I had to ask her to take a look pls. I ask her who she was! She said "Did you look at the board on the wall?" Don't want to ever see her again!

May 8, 2025

The provider had poor bedside manner. Didn't listen, was too matter-of-fact and was in and out of room within an eight minutes without doing a thorough exam.

June 5, 2025

No one introduced themselves by name or title when they entered my room. Bedside manner was a little off putting.

May 7, 2025

Nothing, I was truly underwhelmed by their bedside manner

April 14, 2025

The front office she is so friendly the back office they're not friendly uncomfortable the they're not friendly the x-ray lady she's not friendly I'm not gone back to that office again.

June 18, 2025

Provider is non caring...like we are a burden to be there.

June 18, 2025

The NP did not get into the details and was very cursory. This is not like my prior experience here

June 12, 2025

The FNP that provided care seemed to rush me out of the exam room. When mentioned the concern I have with a sore in my nose, she just told me to get some neosporin and didn't even take look in my nose. I will not see her again.

April 5, 2025

The nurse was gentle and kind.

June 4, 2025

The appointment was made online the night before. I also received an email confirmation and also received a message about I would like to change the appointment to move it up to an earlier time. When I arrived at my appointment, I was instructed that the urgent care does not take appointments. And I had to wait. Had I known that I would have gone to another location, and the current location, Cooper Lake should not have allowed anyone to make appointments. If that, if you all don't take appointments. Kind of wasting my time as I had other appointments, which I'm going to get somewhere else.

April 10, 2025

Personnel were all very accommodating.

June 18, 2025

Nurse Veronica and get assistant were courteous, listened and equally as important. Allowed me to rest, they asked follow up questions on how I was feeling during and after the steroid injection which made me feel worse before I felt better. I really thank them for their kindness during a time that I didn't want to be there and felt my worst. Thank you nurse Veronica and the team and Well Star Urgent Care for helping feel better after dealing with these symptoms for 7-8 weeks.

June 14, 2025

Professional, polite and efficient staff. I am very thankful for their care!!!

June 13, 2025

Seen in a timely manner. Very polite. Called me at home next day to check on me.

June 1, 2025

Great visit

May 31, 2025

I was seen promptly, was treated with respect and dignity, and everything was explained very well. I have been to this facility several times, it's the only urgent care I go to. Thank you

May 25, 2025

Get experience

May 24, 2025

Always top tier

May 23, 2025

Very friendly and courteous staff.

May 10, 2025

Great service! Extremely nice staff!

May 3, 2025

I was very pleased with the help that I got received.and would return if I got sick again.

May 2, 2025

Good job

April 30, 2025

I've used the urgent care facility at Cooper lake frequently and I recommend it to my friends.

April 27, 2025

Fast and very great service.

April 27, 2025

I believe my problem was addressed quickly and I'm on my way to recovery. I also got a courtesy call today to ask how I was doing. Great experience

April 23, 2025

The entire team was amazing!

April 14, 2025

Everyone at this location is helpful and caring.

March 31, 2025

Exceptional service

March 28, 2025

Personnel were all very accommodating.

June 18, 2025

The front office she is so friendly the back office they're not friendly uncomfortable the they're not friendly the x-ray lady she's not friendly I'm not gone back to that office again.

June 18, 2025

Provider is non caring...like we are a burden to be there.

June 18, 2025

Nurse Veronica and get assistant were courteous, listened and equally as important. Allowed me to rest, they asked follow up questions on how I was feeling during and after the steroid injection which made me feel worse before I felt better. I really thank them for their kindness during a time that I didn't want to be there and felt my worst. Thank you nurse Veronica and the team and Well Star Urgent Care for helping feel better after dealing with these symptoms for 7-8 weeks.

June 14, 2025

Professional, polite and efficient staff. I am very thankful for their care!!!

June 13, 2025

The NP did not get into the details and was very cursory. This is not like my prior experience here

June 12, 2025

Well, I'm not returning here. Check in was great. The first person to take me to my room was courteous. The nurse practitioner came in and was direct and forward, not a listener at all. Rushed through the conversation and I felt should have given better directions as well as put it in writing. Next, she was gone and then left feeling that I had more questions. What a waste of time.

June 5, 2025

The provider had poor bedside manner. Didn't listen, was too matter-of-fact and was in and out of room within an eight minutes without doing a thorough exam.

June 5, 2025

The nurse was gentle and kind.

June 4, 2025

Seen in a timely manner. Very polite. Called me at home next day to check on me.

June 1, 2025

Great visit

May 31, 2025

I was seen promptly, was treated with respect and dignity, and everything was explained very well. I have been to this facility several times, it's the only urgent care I go to. Thank you

May 25, 2025

Get experience

May 24, 2025

Always top tier

May 23, 2025

Very friendly and courteous staff.

May 10, 2025

I would prefer to see one of the doctors instead of nurse practitioner. I love the doctors at this urgent care.

May 9, 2025

Veronica Delaney, NP Was not empathetic, but condescending and so rushed and seemed irritated that I was there! I asked her if she was okay today! She said yes! Everyone else was attentive and acted like they were interested! She did not! She had a bad attitude, never introduced herself! Never asked me questions. Never asked to see the wounds on my body! I had to ask her to take a look pls. I ask her who she was! She said "Did you look at the board on the wall?" Don't want to ever see her again!

May 8, 2025

No one introduced themselves by name or title when they entered my room. Bedside manner was a little off putting.

May 7, 2025

Great service! Extremely nice staff!

May 3, 2025

I was very pleased with the help that I got received.and would return if I got sick again.

May 2, 2025

Good job

April 30, 2025

I've used the urgent care facility at Cooper lake frequently and I recommend it to my friends.

April 27, 2025

Fast and very great service.

April 27, 2025

I believe my problem was addressed quickly and I'm on my way to recovery. I also got a courtesy call today to ask how I was doing. Great experience

April 23, 2025

Nothing, I was truly underwhelmed by their bedside manner

April 14, 2025

The entire team was amazing!

April 14, 2025

The appointment was made online the night before. I also received an email confirmation and also received a message about I would like to change the appointment to move it up to an earlier time. When I arrived at my appointment, I was instructed that the urgent care does not take appointments. And I had to wait. Had I known that I would have gone to another location, and the current location, Cooper Lake should not have allowed anyone to make appointments. If that, if you all don't take appointments. Kind of wasting my time as I had other appointments, which I'm going to get somewhere else.

April 10, 2025

The FNP that provided care seemed to rush me out of the exam room. When mentioned the concern I have with a sore in my nose, she just told me to get some neosporin and didn't even take look in my nose. I will not see her again.

April 5, 2025

Everyone at this location is helpful and caring.

March 31, 2025

Exceptional service

March 28, 2025

Exceptional service

March 28, 2025

Everyone at this location is helpful and caring.

March 31, 2025

The FNP that provided care seemed to rush me out of the exam room. When mentioned the concern I have with a sore in my nose, she just told me to get some neosporin and didn't even take look in my nose. I will not see her again.

April 5, 2025

The appointment was made online the night before. I also received an email confirmation and also received a message about I would like to change the appointment to move it up to an earlier time. When I arrived at my appointment, I was instructed that the urgent care does not take appointments. And I had to wait. Had I known that I would have gone to another location, and the current location, Cooper Lake should not have allowed anyone to make appointments. If that, if you all don't take appointments. Kind of wasting my time as I had other appointments, which I'm going to get somewhere else.

April 10, 2025

The entire team was amazing!

April 14, 2025

Nothing, I was truly underwhelmed by their bedside manner

April 14, 2025

I believe my problem was addressed quickly and I'm on my way to recovery. I also got a courtesy call today to ask how I was doing. Great experience

April 23, 2025

I've used the urgent care facility at Cooper lake frequently and I recommend it to my friends.

April 27, 2025

Fast and very great service.

April 27, 2025

Good job

April 30, 2025

I was very pleased with the help that I got received.and would return if I got sick again.

May 2, 2025

Great service! Extremely nice staff!

May 3, 2025

No one introduced themselves by name or title when they entered my room. Bedside manner was a little off putting.

May 7, 2025

Veronica Delaney, NP Was not empathetic, but condescending and so rushed and seemed irritated that I was there! I asked her if she was okay today! She said yes! Everyone else was attentive and acted like they were interested! She did not! She had a bad attitude, never introduced herself! Never asked me questions. Never asked to see the wounds on my body! I had to ask her to take a look pls. I ask her who she was! She said "Did you look at the board on the wall?" Don't want to ever see her again!

May 8, 2025

I would prefer to see one of the doctors instead of nurse practitioner. I love the doctors at this urgent care.

May 9, 2025

Very friendly and courteous staff.

May 10, 2025

Always top tier

May 23, 2025

Get experience

May 24, 2025

I was seen promptly, was treated with respect and dignity, and everything was explained very well. I have been to this facility several times, it's the only urgent care I go to. Thank you

May 25, 2025

Great visit

May 31, 2025

Seen in a timely manner. Very polite. Called me at home next day to check on me.

June 1, 2025

The nurse was gentle and kind.

June 4, 2025

Well, I'm not returning here. Check in was great. The first person to take me to my room was courteous. The nurse practitioner came in and was direct and forward, not a listener at all. Rushed through the conversation and I felt should have given better directions as well as put it in writing. Next, she was gone and then left feeling that I had more questions. What a waste of time.

June 5, 2025

The provider had poor bedside manner. Didn't listen, was too matter-of-fact and was in and out of room within an eight minutes without doing a thorough exam.

June 5, 2025

The NP did not get into the details and was very cursory. This is not like my prior experience here

June 12, 2025

Professional, polite and efficient staff. I am very thankful for their care!!!

June 13, 2025

Nurse Veronica and get assistant were courteous, listened and equally as important. Allowed me to rest, they asked follow up questions on how I was feeling during and after the steroid injection which made me feel worse before I felt better. I really thank them for their kindness during a time that I didn't want to be there and felt my worst. Thank you nurse Veronica and the team and Well Star Urgent Care for helping feel better after dealing with these symptoms for 7-8 weeks.

June 14, 2025

Provider is non caring...like we are a burden to be there.

June 18, 2025

Personnel were all very accommodating.

June 18, 2025

The front office she is so friendly the back office they're not friendly uncomfortable the they're not friendly the x-ray lady she's not friendly I'm not gone back to that office again.

June 18, 2025