Veronica Delaney, NP

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Professional

May 14, 2026

Appreciate the efficiency. Went in expecting a considerable wait, but I was back to see a doctor in 10 minutes.

May 13, 2026

Nice

April 30, 2026

Cooper Lake urgent care has consistently been a simple place for me to go when I cannot get in with my doctor. I wish they had an actual doctor on site on weekends but other than that they are great.

April 23, 2026

Every one was very professional

April 23, 2026

The entire staff need 5stars each.

April 22, 2026

Doctor was professional and prescribed medication to help my issue.

April 21, 2026

Phenomenal experience every time. I've been coming here since I was a kid, and I've kept coming back even when it's out of the way because I know I'll always be taken care of at this location! Thank you guys for everything you do!

April 11, 2026

Very friendly and concern

April 9, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Professional

May 14, 2026

Appreciate the efficiency. Went in expecting a considerable wait, but I was back to see a doctor in 10 minutes.

May 13, 2026

Nice

April 30, 2026

Every one was very professional

April 23, 2026

The entire staff need 5stars each.

April 22, 2026

Phenomenal experience every time. I've been coming here since I was a kid, and I've kept coming back even when it's out of the way because I know I'll always be taken care of at this location! Thank you guys for everything you do!

April 11, 2026

Very friendly and concern

April 9, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

Cooper Lake urgent care has consistently been a simple place for me to go when I cannot get in with my doctor. I wish they had an actual doctor on site on weekends but other than that they are great.

April 23, 2026

Doctor was professional and prescribed medication to help my issue.

April 21, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

Just Rude and Not professional at all!!!

May 15, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

Cooper Lake urgent care has consistently been a simple place for me to go when I cannot get in with my doctor. I wish they had an actual doctor on site on weekends but other than that they are great.

April 23, 2026

Doctor was professional and prescribed medication to help my issue.

April 21, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Professional

May 14, 2026

Appreciate the efficiency. Went in expecting a considerable wait, but I was back to see a doctor in 10 minutes.

May 13, 2026

Nice

April 30, 2026

Every one was very professional

April 23, 2026

The entire staff need 5stars each.

April 22, 2026

Phenomenal experience every time. I've been coming here since I was a kid, and I've kept coming back even when it's out of the way because I know I'll always be taken care of at this location! Thank you guys for everything you do!

April 11, 2026

Very friendly and concern

April 9, 2026

Excellent facility in our community.

July 24, 2026

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Professional

May 14, 2026

Appreciate the efficiency. Went in expecting a considerable wait, but I was back to see a doctor in 10 minutes.

May 13, 2026

Nice

April 30, 2026

Cooper Lake urgent care has consistently been a simple place for me to go when I cannot get in with my doctor. I wish they had an actual doctor on site on weekends but other than that they are great.

April 23, 2026

Every one was very professional

April 23, 2026

The entire staff need 5stars each.

April 22, 2026

Doctor was professional and prescribed medication to help my issue.

April 21, 2026

Phenomenal experience every time. I've been coming here since I was a kid, and I've kept coming back even when it's out of the way because I know I'll always be taken care of at this location! Thank you guys for everything you do!

April 11, 2026

Very friendly and concern

April 9, 2026

Very friendly and concern

April 9, 2026

Phenomenal experience every time. I've been coming here since I was a kid, and I've kept coming back even when it's out of the way because I know I'll always be taken care of at this location! Thank you guys for everything you do!

April 11, 2026

Doctor was professional and prescribed medication to help my issue.

April 21, 2026

The entire staff need 5stars each.

April 22, 2026

Every one was very professional

April 23, 2026

Cooper Lake urgent care has consistently been a simple place for me to go when I cannot get in with my doctor. I wish they had an actual doctor on site on weekends but other than that they are great.

April 23, 2026

Nice

April 30, 2026

Appreciate the efficiency. Went in expecting a considerable wait, but I was back to see a doctor in 10 minutes.

May 13, 2026

Professional

May 14, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Everyone was very pleasant and understanding.

May 27, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

They were very professional

June 3, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

It feels better but it was painful .

July 9, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026