Veronica Delaney, NP

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

Excellent medical staff.

August 23, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Excellent medical staff.

August 23, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

Just Rude and Not professional at all!!!

May 15, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

It feels better but it was painful .

July 9, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

Excellent medical staff.

August 23, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The entire medical team is great!

July 30, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

Excellent medical staff.

August 23, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

The entire medical team is great!

July 30, 2026

Excellent facility in our community.

July 24, 2026

Very professional

July 24, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

It feels better but it was painful .

July 9, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

They were very professional

June 3, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

Everyone was very pleasant and understanding.

May 27, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Just Rude and Not professional at all!!!

May 15, 2026

Everyone was very pleasant and understanding.

May 27, 2026

The staff was great! They listened and took very good care of me!! Thank you

June 2, 2026

treat then street seems to be Welstar's new motto used to have fantastic care now can't even take 2 min to walk across the room to look at a rash

June 3, 2026

They were very professional

June 3, 2026

I rate this facility exceptionally good work. I was able to get in and out within 30 to 45 minutes. It was very professional, swift working, and very friendly. Keep up the good work.

June 6, 2026

When we entered, we asked where we needed to check in and they asked if we had an appointment and we said no and then they directed us to the kiosk. I believe that she could have taken our information much more quickly than we could have entered it. So I highly recommend getting rid of the kiosk. Person to person is a whole lot better. The nurse practitioner, I was expecting to see a doctor, but the nurse practitioner came in and she was not the most best at bedside manner, I guess. She just seemed really, okay, I'm here. Let's get this over with. What's the problem? She didn't look at my throat.

June 7, 2026

I was visiting the office because I have shingles. I called before coming in to let them know why I was coming in because there was no option on the drop-down menu for shingles, on the online page where I was scheduling my visit. The person who answered the phone assured me that it was something that was something they could handle. Upon arrival, the person at the front desk let me know this was something they took care of in the office but in case they didn't, I would be refunded the 220 that I spent out of pocket. The nurse seemed very short with me as if she did not want to help and was irritated that I was even there. I explained everything in detail to her and she said there was basically nothing they could do and I would have to visit my primary care physician. She recommended that I take some over the counter anti-inflammatories like Advil or Aleve. Does she not know that Advil and Aleve are not meant to help nerve pain and do not help shingles? I think she needed to do a little bit of AI research before trying to give silly information. I would never go back to that location because of the terrible experience with that nurse. Her attitude was gross. I was refunded my money but the visit was still a complete waste of my time.

June 11, 2026

I received the wrong discharge papers that belonged to another customer. I informed the facility that they gave me the wrong discharge papers.

June 13, 2026

The front desk was horrible. The guy that was at the front desk was a white guy. He wanted me to, he asked me what was I there for, what was I there for, what was I coming for in front of people, and he wanted me to respond while it was other patients out and about. But other than that, the staff in the back did very great. It was only the front desk guy, white guy, very rude. Like I said, he didn't care about my privacy.

June 19, 2026

I love this urgent care facility: It is close to my home, short wait to be seen, all staff are courteous, caring, respectful. Health problem is always addressed quickly with good directions of what to do to resolve the problem.

June 24, 2026

Fast service less than 10 minute wait time. All providers and staff gave me full eye contact at all times.

July 8, 2026

It feels better but it was painful .

July 9, 2026

For the most part, my experience was great. With the increase in identity theft and need for overall safety, I suggest making the check in experience more secure. During my visit, the young man at the check in desk asked for my phone number, once he pulled it up on the computer, he proceeded to tell me (instead of asking me to verify) my name, address, license expiration date and insurance details. This is very concerning because medical identity theft is a real thing! Wellstar needs to do better when it comes to protecting patient information and privacy.

July 14, 2026

I appreciate Veronica Delaney calling in the prescription for my UTI.

July 16, 2026

The exam room wasn't clean it had little things on the floor. Like paper from alcohol wrapper. ok just saying the floor wasn't clean. I saw this before on a different visit.

July 16, 2026

Dr. Veronica and her staff are amazing!

July 17, 2026

The staff was courteous and efficient. Just what an urgent care facility should be.

July 22, 2026

Not very helpful when asking for ice for fracture

July 23, 2026

Very professional

July 24, 2026

Excellent facility in our community.

July 24, 2026

The entire medical team is great!

July 30, 2026

In general, Wellstar needs to eliminate paper forms or at least pre-populate them so information doesn't have to be filled out multiple times.

July 31, 2026

This is my third visit within the last month for my son and my wife. Excellent, excellent and excellent. From the doctors to the front desk, the nurses and the place being immaculately clean and the customer service, everything was excellent. Very fine job. Thank you very much.

August 1, 2026

The nurse I had was snarky toward me when the NP corrected her about something regarding my temperature. I felt like she took it out on me which was extremely uncomfortable and inappropriate. To add to that, when I asked the NP if the medication she was prescribing was ok in pregnancy she rudely replied "I wouldn't have prescribed it if it weren't" and then chastised my use of a different medication which I'd already told her was OK'd by my obstetrician. I typically really like this facility and the receptionist was wonderful. But these interactions were off-putting.

August 5, 2026

Everyone was very friendly and knowledgeable and took their time with making me feel better about being so sick. It was a great experience. Although I was sick, it was great. Thank you.

August 21, 2026

The facility was nice and clean. The staff itself was very professional. And I was very impressed with the doctor that had seen me. She was very detailed. And although it gave me a minute just to catch on exactly to what she was saying, she didn't mind repeating herself. But my visit with there was great, wonderful. If I ever, and I hope not, but if I ever have to go to any urgent center, it would definitely be Cooper Lake.

August 21, 2026

Excellent medical staff.

August 23, 2026

This is one of the most uncaring, nonchalant, attitude having facility I've EVER seen in my life! These people literally hate their jobs and as many ppl who's submitted horrible google reviews, it's about time someone in higher places start investigating this location. The fella at the front desk was nice and he was even patient and kind so I'm definitely excluding him from this review. I absolutely love Wellstar and its chains & usually always receive good service and care, but this one here, takes the cake. The Medical Assistant that called me to the back was DRY! No hey how you doing, sorry you're feeling bad, do you need anything else or NOTHING! I tried to make a little small talk despite her lack of enthusiasm, she still brushed me off. The first time I saw her smile was when she stabbed me in the back of my throat while swabbing for Strep. I almost gagged but being a Medical Assistant myself, I fear patients vomiting on me so I held my composure to protect any fears she may have had. She almost got a kick out of stabbing me while I did nothing. I waited 30 minutes although they said it was only 20 minutes tops for results. I didn't see the provider(Veronica) until the end of my visit which lasted all of 5 min. She rushed me to breathe, she rushed me to talk, skipped over AND frowned at MANY of my questions and she dismissed me when I asked if certain tests could be performed. She was not empathetic at all, it was almost like I was another number. It's sad, but to be real, you're only hurting yourself bc the real prize is the unique experiences that you get to have with each patient knowing they're different and come from different backgrounds with different ailments. Even if the ailments are the same, it's a different person and that's what this office is lacking. The energy is sad and depressing when you walk in the back. The tension is so thick you can cut it with a knife and the environment itself feels like a prison sentence. I'd hate to come here if there was nothing else available although I know that's not true. This will be and IS MY LAST TIME EVER visiting this location.

August 29, 2026

The front desk was warm and friendly. The nurse who took my vitals and administered my injection was so wonderful. She listened to me, was kind with regards to how my pain I was in, and she was so gentle when she did my shot. However, the doctor I saw was so rude, almost bordering on mean spirited. Because laryngitis made it painful and difficult to speak verbally, I had written down 5 brief bullet points on a small piece of paper to give to the doctor explaining the timeline of my symptoms and that I was having difficulty swallowing due to throat swelling. When the doctor walked in I said "It is difficult to speak, so I wrote down my symptoms for you." She stared at me from across the room, refused to take the piece of paper from my outstretched hand, and then began typing on the computer with out even resonding to me or looking at me again. I didn't know what to do so I put the paper back in my purse. She then asked me if I had recently been to a ball game, with the implicaiton being I must have lost my voice due to yelling as opposed to being ill even though I was clearly sick with a respiratory illness. While examining me, she interrupted me and spoke over me every single time I spoke. I did not get out a complete sentence the whole time she was examining me. Even when I was atremtping to answer a question she had asked (which was difficult due to my loss of voice at the time) she spoke over me before I could finish. She even harshly instructed me to open my mouth so she could look in my throat while I was literally mid sentence attemtping to speak, as if me answering her quesiton was delaying her work. It felt like she was annoyed I was even there from the moment she walked in the door. While I was ultimately diagnosed and did receive the medication I needed to treat my acute illness, I was treated so rudely by someone from whom I was seeking care in a moment of feeling so poor. I could not understand being treated rudely by someone I was paying to care for me. This was far outside the usual experience I have when seeking care at a Wellstar Urgent Care or any other Wellstar facility. And this is the kind of experience with a physician that worsens the anxiety people aready experience when going to the doctor, because no one wants to be treated this way especially while sick. Aside from high cost, experiences like this are one of the reasons people delay care until they absolutely can not delay anymore.

September 2, 2026