Phong Do, MD
Specialties
Urgent Care
Education & Training
Doctor of Medicine
Phong Do, MD
Urgent Care Specialist with Wellstar since 2016.
Specialties
Urgent Care
Education & Training
Doctor of Medicine
Office Locations
Expertise
Specialties
- Urgent Care
Education & Training
- St. George's University School of Medicine
Degree
- Doctor of Medicine
Residency
- Wellstar Family Medicine
Certifications
- American Board of Family Medicine
Languages spoken
- English
Patient Reviews
Overall patient rating
4.6Based on 570 patient ratings
- I'd recommend this facility to family and friends
-
- I'd recommend this provider to family and friends
-
- Listened to me carefully
-
- Guided me on what to do after my visit
-
All reviews have been submitted by patients after seeing the provider.For more information about the review system, check out this Learn more about our review system.
Patient Reviews
5
Wonderful visit , informative fast and kind per usual !
October 1, 2026
5
The Doctor and staff were excellent. The Doctor was excellent explained every, answered all my questions. By the time I got home was already feeling much better..
September 30, 2026
5
Everyone was pleasant except for the male nurse. He was horrible. And that was a bad look on everyone at the actual facility, but the provider was great. The young lady who came in my room was great afterwards, but the nurse, he was horrible. I don't know his name, and so I can't give a name because I'm not certain. But everyone else in the visit, everything was phenomenal. Thank you.
October 2, 2026
4
B +
October 1, 2026
5
The providers were very helpful. They paid attention well to my symptoms and treating me. However, the ultrasound technicians had left early for the day and we were unable to complete the visit. I returned the next day per the doctor's order to get the ultrasound done and we were told that we would have to pay for a completely new visit, which caused us to have to speak with management. and try to get the situation handled. So we had to go through more hurdles than we should have as a patient coming in to receive care for services that were advertised as being available on the original date when we came.
September 27, 2026
5
It was a relief to find an urgent care that is open late. The Dr and the rest of the staff was great!
September 25, 2026
5
Good experience. Friendly and helpful
September 24, 2026
3
There was little organization around appointment times. I arrived at the requested time 2:05 for a 220 appt and I was not brought back until around 345. There did not seem to be any actual acknowledgement of appointments and the monitors that should show the line we're not working. It was really disappointing.
September 18, 2026
5
Dr. Do, Dontai, and Jolene were AWESOME! They were kind, caring, attentive and they listened. The team was very helpful. I left my appointment feeling seen, heard, and helped.
September 22, 2026
5
We were seen pretty quick and the provider and nurses were caring and informative
September 16, 2026
5
I did not realize exactly how ill I was when I walked into urgent care. The staff was head and shoulders beyond what anybody would want them to do. They saved my life, got me stabled before transporting me to the doctors. They were wonderful. Every man was hands on deck. Thank you so much. Bye-bye.
September 16, 2026
4
I arrived at 4pm for my appointment and was brought to an exam room quickly. After speaking with the doctor, he decided that a CT scan was in order. During our conversation, the doctor vaguely alluded to a sign taped to the wall that says "urgent care imaging registration" with a phone number, but he did not give me any explicit instructions that I have to call and make my own CT scan appointment. The nurse came in and took blood samples and put me on a saline IV. The nurse offered to bring me a blanket, but then never did. The complete IV bag drained after about 30 minutes and I had to go to the restroom so I asked the nurse where it was. I went out of the exam room to go to the restroom and went back into my room and then proceeded to continue waiting. I waited and waited for the CT scan for about a hour and fifteen minutes total and nothing happened. Finally a nurse came in and said "they haven't gotten you yet?". I said no. she asked if I called the CT scheduling number. I said nobody told me to call. I was never given an instruction that says I am responsible to call this number and schedule my own CT scan. There's even a sign in the room that says "during your visit, we kindly ask that you were reframe from cell phone use" so why would I be calling to make my own appointment? On top of that, I'm in your urgent care facility getting treatment from you. Why am I having to schedule my own CT scans while sitting in an exam room? Why aren't you all taking care of this? In the end, had the doctor explicitly told me I need to call that number and ask for an immediate CT scan I would have. But such instructions were not made clear.
September 13, 2026
4
Consistent professional care and performance
September 13, 2026
5
Very courteous and competent staff, patient and thorough...
September 11, 2026
2
My experience was not good. I waited for over an hour and a half.Got to the patient room for another 30 minutes and saw the provider for two minutes. It was a waste of $100 and he couldn't help. I asked before I paid if they could help me and they said yes. It was a waste of time and resources.
September 11, 2026
5
Dr Do was very good with his work. Very informative and understanding of my symptoms. Very excellent at his job.
September 9, 2026
5
Very efficient.
September 4, 2026
2
I did not want an electronic receipt because I'm hacked and I feel like that she was very irresponsible and negligent for billing.
September 5, 2026
5
The staff were outstanding- from the front desk, to the nurses, to the doctor, to the x-ray tech. Everyone was polite and professional. The only problem was the delays. Our appointment was 4:20PM, but we were not taken back until 4:50pm and not given a reason for the delay. We were told the x-ray results would take 15-30 minutes to be ready; they took over an hour and we were not given an explanation. Overall, the visit took over 3 hours for a relatively straightforward issue.
August 31, 2026
5
I went to the urgent care there and it was my first time at this facility and I was happy with the cleanliness the wait time and the care from the staff and doctors.
August 30, 2026
5
The front desk, checkin staff were so essential to our visit. They did not just check us in but provided information on my questions and how the process would proceed, eased our concerns, and maintained an eye on the waiting area in case there were any concerns. The medical technician was very thorough and gentle. My daughter was very upset and she was very reassuring, calm in her demeanor, and provided information so my daughter knew what to expect next. The physician was also absolutely amazing. He was very respectful, had a great bedside manner, and provided information throughout the process so my daughter knew exactly what would happen next. He was also very calm, clear, and respected the difficulty of the situation. It was a very difficult visit for my daughter just based on the reason for our visit, but I could not have asked for better staff to keep it from being traumatic. She actually walked away feeling she received the answers she needed, and that everyone involved cared about her and made sure she felt comfortable and safe.
August 26, 2026
5
Excellent service!
August 27, 2026
5
Very good hospital
August 28, 2026
5
Very Good Experience ?
August 20, 2026
5
Rhonda and Dr. Do were so kind, compassionate and knowledgeable with my care. I felt very safe and was treated very well during my visit. The front desk staff were also very helpful with getting my walk-in appointment set up. I appreciate all of the people I interacted with during my visit!
August 16, 2026
5
Great experience. Will come back if needed!
August 16, 2026
5
The young lady at the front desk was very professional and offered assistance to check me in because l came in on a cane and she wanted to be sure standing at the kiosk wasn't too much. The nurse was very kind when checking me in and explaining what's going to be done. Dr. Do was very attentive and providing extra comfort offerings an ice pack to sooth my knee discomfort. I honestly wasn't expecting that. The nurse doing the xray was very nice making sure I understood the process and the next step. Dr. Do followed up with the xray results and offered a referral and meds. My referral appointment was as early as the next day.
August 12, 2026
5
Everyone was terrific! All were very friendly and genuinely happy at their jobs. Very efficient, very knowledgeable! Thank you to all that took care of me!!!
August 13, 2026
5
Extremely professional and courteous staff.
August 12, 2026
5
I came in just an hour and a half before closing and overheard the staff talking about how there was only one doctor scheduled, and that they were shortstaffed, and they were dealing with an emergency in the back, and the ambulance was on their way, however, every single staff member was incredibly kind throughout my entire visit. The woman at the front desk was especially wonderful. I was a walk-in patient and my symptoms were not one of the options in the tablet check-in so after I checked, and I spoke with her about my symptoms, which was a heart arrhythmia and she showed so much care and concern and provided multiple updates while I waited. I didn't even have to wait very long maybe 20 or 30 minutes. The Medical Assistance and nursing staff were also incredibly kind and in good spirits and the doctor made me feel very comfortable about my situation. I have been too many urgent cares before including this location and I have never experienced a staff that was so kind and caring for its patience, especially when short staffed and late at night so a big thank you to all of those team members.
August 9, 2026
5
Wonderful visit , informative fast and kind per usual !
October 1, 2026
5
The Doctor and staff were excellent. The Doctor was excellent explained every, answered all my questions. By the time I got home was already feeling much better..
September 30, 2026
5
Everyone was pleasant except for the male nurse. He was horrible. And that was a bad look on everyone at the actual facility, but the provider was great. The young lady who came in my room was great afterwards, but the nurse, he was horrible. I don't know his name, and so I can't give a name because I'm not certain. But everyone else in the visit, everything was phenomenal. Thank you.
October 2, 2026
5
The providers were very helpful. They paid attention well to my symptoms and treating me. However, the ultrasound technicians had left early for the day and we were unable to complete the visit. I returned the next day per the doctor's order to get the ultrasound done and we were told that we would have to pay for a completely new visit, which caused us to have to speak with management. and try to get the situation handled. So we had to go through more hurdles than we should have as a patient coming in to receive care for services that were advertised as being available on the original date when we came.
September 27, 2026
5
It was a relief to find an urgent care that is open late. The Dr and the rest of the staff was great!
September 25, 2026
5
Good experience. Friendly and helpful
September 24, 2026
5
Dr. Do, Dontai, and Jolene were AWESOME! They were kind, caring, attentive and they listened. The team was very helpful. I left my appointment feeling seen, heard, and helped.
September 22, 2026
5
We were seen pretty quick and the provider and nurses were caring and informative
September 16, 2026
5
I did not realize exactly how ill I was when I walked into urgent care. The staff was head and shoulders beyond what anybody would want them to do. They saved my life, got me stabled before transporting me to the doctors. They were wonderful. Every man was hands on deck. Thank you so much. Bye-bye.
September 16, 2026
5
Very courteous and competent staff, patient and thorough...
September 11, 2026
5
Dr Do was very good with his work. Very informative and understanding of my symptoms. Very excellent at his job.
September 9, 2026
5
Very efficient.
September 4, 2026
5
The staff were outstanding- from the front desk, to the nurses, to the doctor, to the x-ray tech. Everyone was polite and professional. The only problem was the delays. Our appointment was 4:20PM, but we were not taken back until 4:50pm and not given a reason for the delay. We were told the x-ray results would take 15-30 minutes to be ready; they took over an hour and we were not given an explanation. Overall, the visit took over 3 hours for a relatively straightforward issue.
August 31, 2026
5
I went to the urgent care there and it was my first time at this facility and I was happy with the cleanliness the wait time and the care from the staff and doctors.
August 30, 2026
5
The front desk, checkin staff were so essential to our visit. They did not just check us in but provided information on my questions and how the process would proceed, eased our concerns, and maintained an eye on the waiting area in case there were any concerns. The medical technician was very thorough and gentle. My daughter was very upset and she was very reassuring, calm in her demeanor, and provided information so my daughter knew what to expect next. The physician was also absolutely amazing. He was very respectful, had a great bedside manner, and provided information throughout the process so my daughter knew exactly what would happen next. He was also very calm, clear, and respected the difficulty of the situation. It was a very difficult visit for my daughter just based on the reason for our visit, but I could not have asked for better staff to keep it from being traumatic. She actually walked away feeling she received the answers she needed, and that everyone involved cared about her and made sure she felt comfortable and safe.
August 26, 2026
5
Excellent service!
August 27, 2026
5
Very good hospital
August 28, 2026
5
Very Good Experience ?
August 20, 2026
5
Rhonda and Dr. Do were so kind, compassionate and knowledgeable with my care. I felt very safe and was treated very well during my visit. The front desk staff were also very helpful with getting my walk-in appointment set up. I appreciate all of the people I interacted with during my visit!
August 16, 2026
5
Great experience. Will come back if needed!
August 16, 2026
5
The young lady at the front desk was very professional and offered assistance to check me in because l came in on a cane and she wanted to be sure standing at the kiosk wasn't too much. The nurse was very kind when checking me in and explaining what's going to be done. Dr. Do was very attentive and providing extra comfort offerings an ice pack to sooth my knee discomfort. I honestly wasn't expecting that. The nurse doing the xray was very nice making sure I understood the process and the next step. Dr. Do followed up with the xray results and offered a referral and meds. My referral appointment was as early as the next day.
August 12, 2026
5
Everyone was terrific! All were very friendly and genuinely happy at their jobs. Very efficient, very knowledgeable! Thank you to all that took care of me!!!
August 13, 2026
5
Extremely professional and courteous staff.
August 12, 2026
5
I came in just an hour and a half before closing and overheard the staff talking about how there was only one doctor scheduled, and that they were shortstaffed, and they were dealing with an emergency in the back, and the ambulance was on their way, however, every single staff member was incredibly kind throughout my entire visit. The woman at the front desk was especially wonderful. I was a walk-in patient and my symptoms were not one of the options in the tablet check-in so after I checked, and I spoke with her about my symptoms, which was a heart arrhythmia and she showed so much care and concern and provided multiple updates while I waited. I didn't even have to wait very long maybe 20 or 30 minutes. The Medical Assistance and nursing staff were also incredibly kind and in good spirits and the doctor made me feel very comfortable about my situation. I have been too many urgent cares before including this location and I have never experienced a staff that was so kind and caring for its patience, especially when short staffed and late at night so a big thank you to all of those team members.
August 9, 2026
4
B +
October 1, 2026
4
I arrived at 4pm for my appointment and was brought to an exam room quickly. After speaking with the doctor, he decided that a CT scan was in order. During our conversation, the doctor vaguely alluded to a sign taped to the wall that says "urgent care imaging registration" with a phone number, but he did not give me any explicit instructions that I have to call and make my own CT scan appointment. The nurse came in and took blood samples and put me on a saline IV. The nurse offered to bring me a blanket, but then never did. The complete IV bag drained after about 30 minutes and I had to go to the restroom so I asked the nurse where it was. I went out of the exam room to go to the restroom and went back into my room and then proceeded to continue waiting. I waited and waited for the CT scan for about a hour and fifteen minutes total and nothing happened. Finally a nurse came in and said "they haven't gotten you yet?". I said no. she asked if I called the CT scheduling number. I said nobody told me to call. I was never given an instruction that says I am responsible to call this number and schedule my own CT scan. There's even a sign in the room that says "during your visit, we kindly ask that you were reframe from cell phone use" so why would I be calling to make my own appointment? On top of that, I'm in your urgent care facility getting treatment from you. Why am I having to schedule my own CT scans while sitting in an exam room? Why aren't you all taking care of this? In the end, had the doctor explicitly told me I need to call that number and ask for an immediate CT scan I would have. But such instructions were not made clear.
September 13, 2026
4
Consistent professional care and performance
September 13, 2026
3
There was little organization around appointment times. I arrived at the requested time 2:05 for a 220 appt and I was not brought back until around 345. There did not seem to be any actual acknowledgement of appointments and the monitors that should show the line we're not working. It was really disappointing.
September 18, 2026
2
My experience was not good. I waited for over an hour and a half.Got to the patient room for another 30 minutes and saw the provider for two minutes. It was a waste of $100 and he couldn't help. I asked before I paid if they could help me and they said yes. It was a waste of time and resources.
September 11, 2026
2
I did not want an electronic receipt because I'm hacked and I feel like that she was very irresponsible and negligent for billing.
September 5, 2026
2
My experience was not good. I waited for over an hour and a half.Got to the patient room for another 30 minutes and saw the provider for two minutes. It was a waste of $100 and he couldn't help. I asked before I paid if they could help me and they said yes. It was a waste of time and resources.
September 11, 2026
2
I did not want an electronic receipt because I'm hacked and I feel like that she was very irresponsible and negligent for billing.
September 5, 2026
3
There was little organization around appointment times. I arrived at the requested time 2:05 for a 220 appt and I was not brought back until around 345. There did not seem to be any actual acknowledgement of appointments and the monitors that should show the line we're not working. It was really disappointing.
September 18, 2026
4
B +
October 1, 2026
4
I arrived at 4pm for my appointment and was brought to an exam room quickly. After speaking with the doctor, he decided that a CT scan was in order. During our conversation, the doctor vaguely alluded to a sign taped to the wall that says "urgent care imaging registration" with a phone number, but he did not give me any explicit instructions that I have to call and make my own CT scan appointment. The nurse came in and took blood samples and put me on a saline IV. The nurse offered to bring me a blanket, but then never did. The complete IV bag drained after about 30 minutes and I had to go to the restroom so I asked the nurse where it was. I went out of the exam room to go to the restroom and went back into my room and then proceeded to continue waiting. I waited and waited for the CT scan for about a hour and fifteen minutes total and nothing happened. Finally a nurse came in and said "they haven't gotten you yet?". I said no. she asked if I called the CT scheduling number. I said nobody told me to call. I was never given an instruction that says I am responsible to call this number and schedule my own CT scan. There's even a sign in the room that says "during your visit, we kindly ask that you were reframe from cell phone use" so why would I be calling to make my own appointment? On top of that, I'm in your urgent care facility getting treatment from you. Why am I having to schedule my own CT scans while sitting in an exam room? Why aren't you all taking care of this? In the end, had the doctor explicitly told me I need to call that number and ask for an immediate CT scan I would have. But such instructions were not made clear.
September 13, 2026
4
Consistent professional care and performance
September 13, 2026
5
Wonderful visit , informative fast and kind per usual !
October 1, 2026
5
The Doctor and staff were excellent. The Doctor was excellent explained every, answered all my questions. By the time I got home was already feeling much better..
September 30, 2026
5
Everyone was pleasant except for the male nurse. He was horrible. And that was a bad look on everyone at the actual facility, but the provider was great. The young lady who came in my room was great afterwards, but the nurse, he was horrible. I don't know his name, and so I can't give a name because I'm not certain. But everyone else in the visit, everything was phenomenal. Thank you.
October 2, 2026
5
The providers were very helpful. They paid attention well to my symptoms and treating me. However, the ultrasound technicians had left early for the day and we were unable to complete the visit. I returned the next day per the doctor's order to get the ultrasound done and we were told that we would have to pay for a completely new visit, which caused us to have to speak with management. and try to get the situation handled. So we had to go through more hurdles than we should have as a patient coming in to receive care for services that were advertised as being available on the original date when we came.
September 27, 2026
5
It was a relief to find an urgent care that is open late. The Dr and the rest of the staff was great!
September 25, 2026
5
Good experience. Friendly and helpful
September 24, 2026
5
Dr. Do, Dontai, and Jolene were AWESOME! They were kind, caring, attentive and they listened. The team was very helpful. I left my appointment feeling seen, heard, and helped.
September 22, 2026
5
We were seen pretty quick and the provider and nurses were caring and informative
September 16, 2026
5
I did not realize exactly how ill I was when I walked into urgent care. The staff was head and shoulders beyond what anybody would want them to do. They saved my life, got me stabled before transporting me to the doctors. They were wonderful. Every man was hands on deck. Thank you so much. Bye-bye.
September 16, 2026
5
Very courteous and competent staff, patient and thorough...
September 11, 2026
5
Dr Do was very good with his work. Very informative and understanding of my symptoms. Very excellent at his job.
September 9, 2026
5
Very efficient.
September 4, 2026
5
The staff were outstanding- from the front desk, to the nurses, to the doctor, to the x-ray tech. Everyone was polite and professional. The only problem was the delays. Our appointment was 4:20PM, but we were not taken back until 4:50pm and not given a reason for the delay. We were told the x-ray results would take 15-30 minutes to be ready; they took over an hour and we were not given an explanation. Overall, the visit took over 3 hours for a relatively straightforward issue.
August 31, 2026
5
I went to the urgent care there and it was my first time at this facility and I was happy with the cleanliness the wait time and the care from the staff and doctors.
August 30, 2026
5
The front desk, checkin staff were so essential to our visit. They did not just check us in but provided information on my questions and how the process would proceed, eased our concerns, and maintained an eye on the waiting area in case there were any concerns. The medical technician was very thorough and gentle. My daughter was very upset and she was very reassuring, calm in her demeanor, and provided information so my daughter knew what to expect next. The physician was also absolutely amazing. He was very respectful, had a great bedside manner, and provided information throughout the process so my daughter knew exactly what would happen next. He was also very calm, clear, and respected the difficulty of the situation. It was a very difficult visit for my daughter just based on the reason for our visit, but I could not have asked for better staff to keep it from being traumatic. She actually walked away feeling she received the answers she needed, and that everyone involved cared about her and made sure she felt comfortable and safe.
August 26, 2026
5
Excellent service!
August 27, 2026
5
Very good hospital
August 28, 2026
5
Very Good Experience ?
August 20, 2026
5
Rhonda and Dr. Do were so kind, compassionate and knowledgeable with my care. I felt very safe and was treated very well during my visit. The front desk staff were also very helpful with getting my walk-in appointment set up. I appreciate all of the people I interacted with during my visit!
August 16, 2026
5
Great experience. Will come back if needed!
August 16, 2026
5
The young lady at the front desk was very professional and offered assistance to check me in because l came in on a cane and she wanted to be sure standing at the kiosk wasn't too much. The nurse was very kind when checking me in and explaining what's going to be done. Dr. Do was very attentive and providing extra comfort offerings an ice pack to sooth my knee discomfort. I honestly wasn't expecting that. The nurse doing the xray was very nice making sure I understood the process and the next step. Dr. Do followed up with the xray results and offered a referral and meds. My referral appointment was as early as the next day.
August 12, 2026
5
Everyone was terrific! All were very friendly and genuinely happy at their jobs. Very efficient, very knowledgeable! Thank you to all that took care of me!!!
August 13, 2026
5
Extremely professional and courteous staff.
August 12, 2026
5
I came in just an hour and a half before closing and overheard the staff talking about how there was only one doctor scheduled, and that they were shortstaffed, and they were dealing with an emergency in the back, and the ambulance was on their way, however, every single staff member was incredibly kind throughout my entire visit. The woman at the front desk was especially wonderful. I was a walk-in patient and my symptoms were not one of the options in the tablet check-in so after I checked, and I spoke with her about my symptoms, which was a heart arrhythmia and she showed so much care and concern and provided multiple updates while I waited. I didn't even have to wait very long maybe 20 or 30 minutes. The Medical Assistance and nursing staff were also incredibly kind and in good spirits and the doctor made me feel very comfortable about my situation. I have been too many urgent cares before including this location and I have never experienced a staff that was so kind and caring for its patience, especially when short staffed and late at night so a big thank you to all of those team members.
August 9, 2026
5
Everyone was pleasant except for the male nurse. He was horrible. And that was a bad look on everyone at the actual facility, but the provider was great. The young lady who came in my room was great afterwards, but the nurse, he was horrible. I don't know his name, and so I can't give a name because I'm not certain. But everyone else in the visit, everything was phenomenal. Thank you.
October 2, 2026
4
B +
October 1, 2026
5
Wonderful visit , informative fast and kind per usual !
October 1, 2026
5
The Doctor and staff were excellent. The Doctor was excellent explained every, answered all my questions. By the time I got home was already feeling much better..
September 30, 2026
5
The providers were very helpful. They paid attention well to my symptoms and treating me. However, the ultrasound technicians had left early for the day and we were unable to complete the visit. I returned the next day per the doctor's order to get the ultrasound done and we were told that we would have to pay for a completely new visit, which caused us to have to speak with management. and try to get the situation handled. So we had to go through more hurdles than we should have as a patient coming in to receive care for services that were advertised as being available on the original date when we came.
September 27, 2026
5
It was a relief to find an urgent care that is open late. The Dr and the rest of the staff was great!
September 25, 2026
5
Good experience. Friendly and helpful
September 24, 2026
5
Dr. Do, Dontai, and Jolene were AWESOME! They were kind, caring, attentive and they listened. The team was very helpful. I left my appointment feeling seen, heard, and helped.
September 22, 2026
3
There was little organization around appointment times. I arrived at the requested time 2:05 for a 220 appt and I was not brought back until around 345. There did not seem to be any actual acknowledgement of appointments and the monitors that should show the line we're not working. It was really disappointing.
September 18, 2026
5
We were seen pretty quick and the provider and nurses were caring and informative
September 16, 2026
5
I did not realize exactly how ill I was when I walked into urgent care. The staff was head and shoulders beyond what anybody would want them to do. They saved my life, got me stabled before transporting me to the doctors. They were wonderful. Every man was hands on deck. Thank you so much. Bye-bye.
September 16, 2026
4
Consistent professional care and performance
September 13, 2026
4
I arrived at 4pm for my appointment and was brought to an exam room quickly. After speaking with the doctor, he decided that a CT scan was in order. During our conversation, the doctor vaguely alluded to a sign taped to the wall that says "urgent care imaging registration" with a phone number, but he did not give me any explicit instructions that I have to call and make my own CT scan appointment. The nurse came in and took blood samples and put me on a saline IV. The nurse offered to bring me a blanket, but then never did. The complete IV bag drained after about 30 minutes and I had to go to the restroom so I asked the nurse where it was. I went out of the exam room to go to the restroom and went back into my room and then proceeded to continue waiting. I waited and waited for the CT scan for about a hour and fifteen minutes total and nothing happened. Finally a nurse came in and said "they haven't gotten you yet?". I said no. she asked if I called the CT scheduling number. I said nobody told me to call. I was never given an instruction that says I am responsible to call this number and schedule my own CT scan. There's even a sign in the room that says "during your visit, we kindly ask that you were reframe from cell phone use" so why would I be calling to make my own appointment? On top of that, I'm in your urgent care facility getting treatment from you. Why am I having to schedule my own CT scans while sitting in an exam room? Why aren't you all taking care of this? In the end, had the doctor explicitly told me I need to call that number and ask for an immediate CT scan I would have. But such instructions were not made clear.
September 13, 2026
5
Very courteous and competent staff, patient and thorough...
September 11, 2026
2
My experience was not good. I waited for over an hour and a half.Got to the patient room for another 30 minutes and saw the provider for two minutes. It was a waste of $100 and he couldn't help. I asked before I paid if they could help me and they said yes. It was a waste of time and resources.
September 11, 2026
5
Dr Do was very good with his work. Very informative and understanding of my symptoms. Very excellent at his job.
September 9, 2026
2
I did not want an electronic receipt because I'm hacked and I feel like that she was very irresponsible and negligent for billing.
September 5, 2026
5
Very efficient.
September 4, 2026
5
The staff were outstanding- from the front desk, to the nurses, to the doctor, to the x-ray tech. Everyone was polite and professional. The only problem was the delays. Our appointment was 4:20PM, but we were not taken back until 4:50pm and not given a reason for the delay. We were told the x-ray results would take 15-30 minutes to be ready; they took over an hour and we were not given an explanation. Overall, the visit took over 3 hours for a relatively straightforward issue.
August 31, 2026
5
I went to the urgent care there and it was my first time at this facility and I was happy with the cleanliness the wait time and the care from the staff and doctors.
August 30, 2026
5
Very good hospital
August 28, 2026
5
Excellent service!
August 27, 2026
5
The front desk, checkin staff were so essential to our visit. They did not just check us in but provided information on my questions and how the process would proceed, eased our concerns, and maintained an eye on the waiting area in case there were any concerns. The medical technician was very thorough and gentle. My daughter was very upset and she was very reassuring, calm in her demeanor, and provided information so my daughter knew what to expect next. The physician was also absolutely amazing. He was very respectful, had a great bedside manner, and provided information throughout the process so my daughter knew exactly what would happen next. He was also very calm, clear, and respected the difficulty of the situation. It was a very difficult visit for my daughter just based on the reason for our visit, but I could not have asked for better staff to keep it from being traumatic. She actually walked away feeling she received the answers she needed, and that everyone involved cared about her and made sure she felt comfortable and safe.
August 26, 2026
5
Very Good Experience ?
August 20, 2026
5
Rhonda and Dr. Do were so kind, compassionate and knowledgeable with my care. I felt very safe and was treated very well during my visit. The front desk staff were also very helpful with getting my walk-in appointment set up. I appreciate all of the people I interacted with during my visit!
August 16, 2026
5
Great experience. Will come back if needed!
August 16, 2026
5
Everyone was terrific! All were very friendly and genuinely happy at their jobs. Very efficient, very knowledgeable! Thank you to all that took care of me!!!
August 13, 2026
5
The young lady at the front desk was very professional and offered assistance to check me in because l came in on a cane and she wanted to be sure standing at the kiosk wasn't too much. The nurse was very kind when checking me in and explaining what's going to be done. Dr. Do was very attentive and providing extra comfort offerings an ice pack to sooth my knee discomfort. I honestly wasn't expecting that. The nurse doing the xray was very nice making sure I understood the process and the next step. Dr. Do followed up with the xray results and offered a referral and meds. My referral appointment was as early as the next day.
August 12, 2026
5
Extremely professional and courteous staff.
August 12, 2026
5
I came in just an hour and a half before closing and overheard the staff talking about how there was only one doctor scheduled, and that they were shortstaffed, and they were dealing with an emergency in the back, and the ambulance was on their way, however, every single staff member was incredibly kind throughout my entire visit. The woman at the front desk was especially wonderful. I was a walk-in patient and my symptoms were not one of the options in the tablet check-in so after I checked, and I spoke with her about my symptoms, which was a heart arrhythmia and she showed so much care and concern and provided multiple updates while I waited. I didn't even have to wait very long maybe 20 or 30 minutes. The Medical Assistance and nursing staff were also incredibly kind and in good spirits and the doctor made me feel very comfortable about my situation. I have been too many urgent cares before including this location and I have never experienced a staff that was so kind and caring for its patience, especially when short staffed and late at night so a big thank you to all of those team members.
August 9, 2026
5
I came in just an hour and a half before closing and overheard the staff talking about how there was only one doctor scheduled, and that they were shortstaffed, and they were dealing with an emergency in the back, and the ambulance was on their way, however, every single staff member was incredibly kind throughout my entire visit. The woman at the front desk was especially wonderful. I was a walk-in patient and my symptoms were not one of the options in the tablet check-in so after I checked, and I spoke with her about my symptoms, which was a heart arrhythmia and she showed so much care and concern and provided multiple updates while I waited. I didn't even have to wait very long maybe 20 or 30 minutes. The Medical Assistance and nursing staff were also incredibly kind and in good spirits and the doctor made me feel very comfortable about my situation. I have been too many urgent cares before including this location and I have never experienced a staff that was so kind and caring for its patience, especially when short staffed and late at night so a big thank you to all of those team members.
August 9, 2026
5
The young lady at the front desk was very professional and offered assistance to check me in because l came in on a cane and she wanted to be sure standing at the kiosk wasn't too much. The nurse was very kind when checking me in and explaining what's going to be done. Dr. Do was very attentive and providing extra comfort offerings an ice pack to sooth my knee discomfort. I honestly wasn't expecting that. The nurse doing the xray was very nice making sure I understood the process and the next step. Dr. Do followed up with the xray results and offered a referral and meds. My referral appointment was as early as the next day.
August 12, 2026
5
Extremely professional and courteous staff.
August 12, 2026
5
Everyone was terrific! All were very friendly and genuinely happy at their jobs. Very efficient, very knowledgeable! Thank you to all that took care of me!!!
August 13, 2026
5
Great experience. Will come back if needed!
August 16, 2026
5
Rhonda and Dr. Do were so kind, compassionate and knowledgeable with my care. I felt very safe and was treated very well during my visit. The front desk staff were also very helpful with getting my walk-in appointment set up. I appreciate all of the people I interacted with during my visit!
August 16, 2026
5
Very Good Experience ?
August 20, 2026
5
The front desk, checkin staff were so essential to our visit. They did not just check us in but provided information on my questions and how the process would proceed, eased our concerns, and maintained an eye on the waiting area in case there were any concerns. The medical technician was very thorough and gentle. My daughter was very upset and she was very reassuring, calm in her demeanor, and provided information so my daughter knew what to expect next. The physician was also absolutely amazing. He was very respectful, had a great bedside manner, and provided information throughout the process so my daughter knew exactly what would happen next. He was also very calm, clear, and respected the difficulty of the situation. It was a very difficult visit for my daughter just based on the reason for our visit, but I could not have asked for better staff to keep it from being traumatic. She actually walked away feeling she received the answers she needed, and that everyone involved cared about her and made sure she felt comfortable and safe.
August 26, 2026
5
Excellent service!
August 27, 2026
5
Very good hospital
August 28, 2026
5
I went to the urgent care there and it was my first time at this facility and I was happy with the cleanliness the wait time and the care from the staff and doctors.
August 30, 2026
5
The staff were outstanding- from the front desk, to the nurses, to the doctor, to the x-ray tech. Everyone was polite and professional. The only problem was the delays. Our appointment was 4:20PM, but we were not taken back until 4:50pm and not given a reason for the delay. We were told the x-ray results would take 15-30 minutes to be ready; they took over an hour and we were not given an explanation. Overall, the visit took over 3 hours for a relatively straightforward issue.
August 31, 2026
5
Very efficient.
September 4, 2026
2
I did not want an electronic receipt because I'm hacked and I feel like that she was very irresponsible and negligent for billing.
September 5, 2026
5
Dr Do was very good with his work. Very informative and understanding of my symptoms. Very excellent at his job.
September 9, 2026
2
My experience was not good. I waited for over an hour and a half.Got to the patient room for another 30 minutes and saw the provider for two minutes. It was a waste of $100 and he couldn't help. I asked before I paid if they could help me and they said yes. It was a waste of time and resources.
September 11, 2026
5
Very courteous and competent staff, patient and thorough...
September 11, 2026
4
I arrived at 4pm for my appointment and was brought to an exam room quickly. After speaking with the doctor, he decided that a CT scan was in order. During our conversation, the doctor vaguely alluded to a sign taped to the wall that says "urgent care imaging registration" with a phone number, but he did not give me any explicit instructions that I have to call and make my own CT scan appointment. The nurse came in and took blood samples and put me on a saline IV. The nurse offered to bring me a blanket, but then never did. The complete IV bag drained after about 30 minutes and I had to go to the restroom so I asked the nurse where it was. I went out of the exam room to go to the restroom and went back into my room and then proceeded to continue waiting. I waited and waited for the CT scan for about a hour and fifteen minutes total and nothing happened. Finally a nurse came in and said "they haven't gotten you yet?". I said no. she asked if I called the CT scheduling number. I said nobody told me to call. I was never given an instruction that says I am responsible to call this number and schedule my own CT scan. There's even a sign in the room that says "during your visit, we kindly ask that you were reframe from cell phone use" so why would I be calling to make my own appointment? On top of that, I'm in your urgent care facility getting treatment from you. Why am I having to schedule my own CT scans while sitting in an exam room? Why aren't you all taking care of this? In the end, had the doctor explicitly told me I need to call that number and ask for an immediate CT scan I would have. But such instructions were not made clear.
September 13, 2026
4
Consistent professional care and performance
September 13, 2026
5
I did not realize exactly how ill I was when I walked into urgent care. The staff was head and shoulders beyond what anybody would want them to do. They saved my life, got me stabled before transporting me to the doctors. They were wonderful. Every man was hands on deck. Thank you so much. Bye-bye.
September 16, 2026
5
We were seen pretty quick and the provider and nurses were caring and informative
September 16, 2026
3
There was little organization around appointment times. I arrived at the requested time 2:05 for a 220 appt and I was not brought back until around 345. There did not seem to be any actual acknowledgement of appointments and the monitors that should show the line we're not working. It was really disappointing.
September 18, 2026
5
Dr. Do, Dontai, and Jolene were AWESOME! They were kind, caring, attentive and they listened. The team was very helpful. I left my appointment feeling seen, heard, and helped.
September 22, 2026
5
Good experience. Friendly and helpful
September 24, 2026
5
It was a relief to find an urgent care that is open late. The Dr and the rest of the staff was great!
September 25, 2026
5
The providers were very helpful. They paid attention well to my symptoms and treating me. However, the ultrasound technicians had left early for the day and we were unable to complete the visit. I returned the next day per the doctor's order to get the ultrasound done and we were told that we would have to pay for a completely new visit, which caused us to have to speak with management. and try to get the situation handled. So we had to go through more hurdles than we should have as a patient coming in to receive care for services that were advertised as being available on the original date when we came.
September 27, 2026
5
The Doctor and staff were excellent. The Doctor was excellent explained every, answered all my questions. By the time I got home was already feeling much better..
September 30, 2026
5
Wonderful visit , informative fast and kind per usual !
October 1, 2026
4
B +
October 1, 2026
5
Everyone was pleasant except for the male nurse. He was horrible. And that was a bad look on everyone at the actual facility, but the provider was great. The young lady who came in my room was great afterwards, but the nurse, he was horrible. I don't know his name, and so I can't give a name because I'm not certain. But everyone else in the visit, everything was phenomenal. Thank you.
October 2, 2026
Phong Do, MD
Urgent Care Specialist with Wellstar since 2016
Rating
4.6
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Specialties
Urgent Care
Education
Doctor of Medicine
Medical School
St. George's University School of Medicine
Residency
Wellstar Family Medicine
Certifications
American Board of Family Medicine
Spoken Languages
English
Office Locations
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www.wellstar.org/physicians/phong-do-md
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