Katherine Williams, NP

Katie is very knowledgeable, informative and thorough! It is always a pleasure to see her. I feel she will always help address whatever my current needs are!

August 30, 2025

Katie is wonderful

August 30, 2025

I have had an issue with the online MyChart appointment setup. The front staff was able to help me to get to a place where I still got my appointment submitted. I was still able to be seen. The staff was completely courteous, even though I was coming last minute, even though it was a MyChart appointment that came through, and made sure that I got all my questions answered. I really appreciate being able to be seen. and not turned away like some places would have done.

August 29, 2025

Everyone did a great job. I look forward to getting better.

August 24, 2025

Sent me downstairs for blood work and they should have place an appointment so that you don't sit there for a hour. Made my appt over 2 hours

August 23, 2025

One word sums it all up - Genuine. Their care and concern was genuine.

August 22, 2025

Have always found Katie the perfect blend of professional yet down to earth and understanding. The only reason I did not mark top scores on everything is because I don't think there is a " perfect provider " just as there is not a " perfect patient " ! Katie is wonderful

August 21, 2025

Basic appointment, feel like I get generic answers

August 18, 2025

Very professional and caring people. We've recommended to our family and neighbors, several of which are now in your care.

August 18, 2025

My recent visit left me more frustrated with the administrative process than with the care itself. The new self check-in kiosk was cumbersome - poor touch response, confusing navigation, and ultimately redundant since I still had to see the front desk to sign additional forms. Worse, I was asked to sign documents without being able to actually read them, which felt both impractical and unfair. Combined with the clunky signature pad, the tech seemed more like a burden than an improvement. As for the visit, I agreed to have a student present, which I normally don't mind. However, being left alone with the student for part of the exam felt awkward, especially since many of the same steps were repeated by the NP. I value supporting student learning, but in this case it came across as inefficient and uncomfortable. Overall, the medical care was fine, but the administrative processes and visit structure could be improved to make the patient experience smoother and more respectful of time.

August 21, 2025

Great experience

August 15, 2025

Katie and Halek were wonderful!

August 13, 2025

Can't say enough wonderful things about Katherine Williams! She listens, asks the right questions and her diagnosis has been 100% spot on with every visit! She is truly an asset to Wellstar Family Practice!

August 11, 2025

Very knowledgeable and courteous

August 10, 2025

Excellent service

August 8, 2025

The check-in process was unnecessarily redundant. I completed a detailed check-in online, only to repeat the process on a clunky in-office tablet. Then, I had to speak with a receptionist who gave the same scripted warning to every patient. I was also required to sign a separate no-show policy form, which could have easily been included in either of the previous check-in steps. After all that, I was handed a slip of paper that served no purpose-it wasn't referenced or used during my visit, though the information was clearly already in the system. The wait time to see someone was reasonable. However, my interaction with the trainee was disappointing. She was condescending and unfriendly, and when I tried to explain how I typically manage my medication, it felt more like an interrogation than a conversation. She relayed this to the nurse practitioner, who then lectured me on the proper way to take the medication-without any interest in discussing my personal experience or collaborating on a health strategy. No one on the staff seemed interested in a dialogue about my health plan, or even in offering a basic handshake. I've been coming to this practice for over a decade, and since Dr. Bourne's departure, the quality of care and customer experience has rapidly declined. I've had enough, and I'll be moving to a new practice as soon as I can find one.

August 4, 2025

The front office and checkout staff were very courteous and polite. My experience with Dr. Katie was less than memorable. I do not believe I will go back. I was there for an annual physical. She almost walked out of the room without even discussing my labs with me. I had to ask her as she was leaving if there was anything in my labs that we should discuss. at a point when she said, no, everything looks fine, and that was about it. I really felt like she was uninterested in having a conversation with me about my health and my health history, which is very disappointing for an annual wellness physical, and I will not visit her again.

August 1, 2025

Katie is amazing. She truly cares about her patients. She listens, she's kind, and she gets to the bottom of what's going on and helps us feel better. We really appreciate her.

July 26, 2025

It was a good experience!

July 19, 2025

Amazing

July 17, 2025

I was having an allergic reaction and suffering terribly, but I had to go through with the appointment because it would have been my 3rd strike and I would've been banned from the practice. Katie is always wonderful, but it was absolutely horrible experience to be forced to go in such poor health. As a result I would never recommend this practice, especially not to anyone with a disability.

July 16, 2025

Katie was attentive.

July 14, 2025

Katie is always friendly, a great listener, and attentive.

July 12, 2025

Katie is the best. I wouldn't be as healthy as I am today without her.

July 9, 2025

Very pleasant visit

July 9, 2025

This appears to be a well run practice. Staff is courteous, professional, and helpful. The NP I usually see is Katie and she is terrific. She is a good listener, knowledgeable, and I definitely like that she takes a few minutes to educate me on whatever it is I am seeing her for.

July 9, 2025

Yes, I will start with the front desk. And there was a young gentleman there that greeted me with a smile and enthusiastic. And I heard him throughout telling the patients as they left, goodbye, have a good day. And he did as well to me. And so that was my first good experience is his good customer service. And also the nurse, I can't remember her name, She was very professional and kind and answered some questions before Dr. Katie came in. And I have to say that Katie is very professional and excellent with listening to my needs and helping me, you know, answer questions. So I was very pleased with Katie and the whole staff. Thank you very much and hope you all have a good day. Bye-bye.

July 4, 2025

Everyone I meet and talked to were caring and nice.

July 4, 2025

NP Williams has my complete confidence as one of my PCPs. She knows my medical history and includes me in decisions related to my care. She is always conducts herself in a confident, friendly, and professional manner.

July 2, 2025

Smooth timely and ALMOST as good as Dr Bourne - things will never be as great!

July 2, 2025

Katie is very knowledgeable, informative and thorough! It is always a pleasure to see her. I feel she will always help address whatever my current needs are!

August 30, 2025

Katie is wonderful

August 30, 2025

I have had an issue with the online MyChart appointment setup. The front staff was able to help me to get to a place where I still got my appointment submitted. I was still able to be seen. The staff was completely courteous, even though I was coming last minute, even though it was a MyChart appointment that came through, and made sure that I got all my questions answered. I really appreciate being able to be seen. and not turned away like some places would have done.

August 29, 2025

Everyone did a great job. I look forward to getting better.

August 24, 2025

Sent me downstairs for blood work and they should have place an appointment so that you don't sit there for a hour. Made my appt over 2 hours

August 23, 2025

One word sums it all up - Genuine. Their care and concern was genuine.

August 22, 2025

Very professional and caring people. We've recommended to our family and neighbors, several of which are now in your care.

August 18, 2025

Great experience

August 15, 2025

Katie and Halek were wonderful!

August 13, 2025

Can't say enough wonderful things about Katherine Williams! She listens, asks the right questions and her diagnosis has been 100% spot on with every visit! She is truly an asset to Wellstar Family Practice!

August 11, 2025

Very knowledgeable and courteous

August 10, 2025

Excellent service

August 8, 2025

Katie is amazing. She truly cares about her patients. She listens, she's kind, and she gets to the bottom of what's going on and helps us feel better. We really appreciate her.

July 26, 2025

It was a good experience!

July 19, 2025

Amazing

July 17, 2025

I was having an allergic reaction and suffering terribly, but I had to go through with the appointment because it would have been my 3rd strike and I would've been banned from the practice. Katie is always wonderful, but it was absolutely horrible experience to be forced to go in such poor health. As a result I would never recommend this practice, especially not to anyone with a disability.

July 16, 2025

Katie was attentive.

July 14, 2025

Katie is always friendly, a great listener, and attentive.

July 12, 2025

Katie is the best. I wouldn't be as healthy as I am today without her.

July 9, 2025

Very pleasant visit

July 9, 2025

This appears to be a well run practice. Staff is courteous, professional, and helpful. The NP I usually see is Katie and she is terrific. She is a good listener, knowledgeable, and I definitely like that she takes a few minutes to educate me on whatever it is I am seeing her for.

July 9, 2025

Yes, I will start with the front desk. And there was a young gentleman there that greeted me with a smile and enthusiastic. And I heard him throughout telling the patients as they left, goodbye, have a good day. And he did as well to me. And so that was my first good experience is his good customer service. And also the nurse, I can't remember her name, She was very professional and kind and answered some questions before Dr. Katie came in. And I have to say that Katie is very professional and excellent with listening to my needs and helping me, you know, answer questions. So I was very pleased with Katie and the whole staff. Thank you very much and hope you all have a good day. Bye-bye.

July 4, 2025

Everyone I meet and talked to were caring and nice.

July 4, 2025

NP Williams has my complete confidence as one of my PCPs. She knows my medical history and includes me in decisions related to my care. She is always conducts herself in a confident, friendly, and professional manner.

July 2, 2025

Smooth timely and ALMOST as good as Dr Bourne - things will never be as great!

July 2, 2025

Have always found Katie the perfect blend of professional yet down to earth and understanding. The only reason I did not mark top scores on everything is because I don't think there is a " perfect provider " just as there is not a " perfect patient " ! Katie is wonderful

August 21, 2025

Basic appointment, feel like I get generic answers

August 18, 2025

My recent visit left me more frustrated with the administrative process than with the care itself. The new self check-in kiosk was cumbersome - poor touch response, confusing navigation, and ultimately redundant since I still had to see the front desk to sign additional forms. Worse, I was asked to sign documents without being able to actually read them, which felt both impractical and unfair. Combined with the clunky signature pad, the tech seemed more like a burden than an improvement. As for the visit, I agreed to have a student present, which I normally don't mind. However, being left alone with the student for part of the exam felt awkward, especially since many of the same steps were repeated by the NP. I value supporting student learning, but in this case it came across as inefficient and uncomfortable. Overall, the medical care was fine, but the administrative processes and visit structure could be improved to make the patient experience smoother and more respectful of time.

August 21, 2025

The front office and checkout staff were very courteous and polite. My experience with Dr. Katie was less than memorable. I do not believe I will go back. I was there for an annual physical. She almost walked out of the room without even discussing my labs with me. I had to ask her as she was leaving if there was anything in my labs that we should discuss. at a point when she said, no, everything looks fine, and that was about it. I really felt like she was uninterested in having a conversation with me about my health and my health history, which is very disappointing for an annual wellness physical, and I will not visit her again.

August 1, 2025

The check-in process was unnecessarily redundant. I completed a detailed check-in online, only to repeat the process on a clunky in-office tablet. Then, I had to speak with a receptionist who gave the same scripted warning to every patient. I was also required to sign a separate no-show policy form, which could have easily been included in either of the previous check-in steps. After all that, I was handed a slip of paper that served no purpose-it wasn't referenced or used during my visit, though the information was clearly already in the system. The wait time to see someone was reasonable. However, my interaction with the trainee was disappointing. She was condescending and unfriendly, and when I tried to explain how I typically manage my medication, it felt more like an interrogation than a conversation. She relayed this to the nurse practitioner, who then lectured me on the proper way to take the medication-without any interest in discussing my personal experience or collaborating on a health strategy. No one on the staff seemed interested in a dialogue about my health plan, or even in offering a basic handshake. I've been coming to this practice for over a decade, and since Dr. Bourne's departure, the quality of care and customer experience has rapidly declined. I've had enough, and I'll be moving to a new practice as soon as I can find one.

August 4, 2025

The check-in process was unnecessarily redundant. I completed a detailed check-in online, only to repeat the process on a clunky in-office tablet. Then, I had to speak with a receptionist who gave the same scripted warning to every patient. I was also required to sign a separate no-show policy form, which could have easily been included in either of the previous check-in steps. After all that, I was handed a slip of paper that served no purpose-it wasn't referenced or used during my visit, though the information was clearly already in the system. The wait time to see someone was reasonable. However, my interaction with the trainee was disappointing. She was condescending and unfriendly, and when I tried to explain how I typically manage my medication, it felt more like an interrogation than a conversation. She relayed this to the nurse practitioner, who then lectured me on the proper way to take the medication-without any interest in discussing my personal experience or collaborating on a health strategy. No one on the staff seemed interested in a dialogue about my health plan, or even in offering a basic handshake. I've been coming to this practice for over a decade, and since Dr. Bourne's departure, the quality of care and customer experience has rapidly declined. I've had enough, and I'll be moving to a new practice as soon as I can find one.

August 4, 2025

The front office and checkout staff were very courteous and polite. My experience with Dr. Katie was less than memorable. I do not believe I will go back. I was there for an annual physical. She almost walked out of the room without even discussing my labs with me. I had to ask her as she was leaving if there was anything in my labs that we should discuss. at a point when she said, no, everything looks fine, and that was about it. I really felt like she was uninterested in having a conversation with me about my health and my health history, which is very disappointing for an annual wellness physical, and I will not visit her again.

August 1, 2025

Have always found Katie the perfect blend of professional yet down to earth and understanding. The only reason I did not mark top scores on everything is because I don't think there is a " perfect provider " just as there is not a " perfect patient " ! Katie is wonderful

August 21, 2025

Basic appointment, feel like I get generic answers

August 18, 2025

My recent visit left me more frustrated with the administrative process than with the care itself. The new self check-in kiosk was cumbersome - poor touch response, confusing navigation, and ultimately redundant since I still had to see the front desk to sign additional forms. Worse, I was asked to sign documents without being able to actually read them, which felt both impractical and unfair. Combined with the clunky signature pad, the tech seemed more like a burden than an improvement. As for the visit, I agreed to have a student present, which I normally don't mind. However, being left alone with the student for part of the exam felt awkward, especially since many of the same steps were repeated by the NP. I value supporting student learning, but in this case it came across as inefficient and uncomfortable. Overall, the medical care was fine, but the administrative processes and visit structure could be improved to make the patient experience smoother and more respectful of time.

August 21, 2025

Katie is very knowledgeable, informative and thorough! It is always a pleasure to see her. I feel she will always help address whatever my current needs are!

August 30, 2025

Katie is wonderful

August 30, 2025

I have had an issue with the online MyChart appointment setup. The front staff was able to help me to get to a place where I still got my appointment submitted. I was still able to be seen. The staff was completely courteous, even though I was coming last minute, even though it was a MyChart appointment that came through, and made sure that I got all my questions answered. I really appreciate being able to be seen. and not turned away like some places would have done.

August 29, 2025

Everyone did a great job. I look forward to getting better.

August 24, 2025

Sent me downstairs for blood work and they should have place an appointment so that you don't sit there for a hour. Made my appt over 2 hours

August 23, 2025

One word sums it all up - Genuine. Their care and concern was genuine.

August 22, 2025

Very professional and caring people. We've recommended to our family and neighbors, several of which are now in your care.

August 18, 2025

Great experience

August 15, 2025

Katie and Halek were wonderful!

August 13, 2025

Can't say enough wonderful things about Katherine Williams! She listens, asks the right questions and her diagnosis has been 100% spot on with every visit! She is truly an asset to Wellstar Family Practice!

August 11, 2025

Very knowledgeable and courteous

August 10, 2025

Excellent service

August 8, 2025

Katie is amazing. She truly cares about her patients. She listens, she's kind, and she gets to the bottom of what's going on and helps us feel better. We really appreciate her.

July 26, 2025

It was a good experience!

July 19, 2025

Amazing

July 17, 2025

I was having an allergic reaction and suffering terribly, but I had to go through with the appointment because it would have been my 3rd strike and I would've been banned from the practice. Katie is always wonderful, but it was absolutely horrible experience to be forced to go in such poor health. As a result I would never recommend this practice, especially not to anyone with a disability.

July 16, 2025

Katie was attentive.

July 14, 2025

Katie is always friendly, a great listener, and attentive.

July 12, 2025

Katie is the best. I wouldn't be as healthy as I am today without her.

July 9, 2025

Very pleasant visit

July 9, 2025

This appears to be a well run practice. Staff is courteous, professional, and helpful. The NP I usually see is Katie and she is terrific. She is a good listener, knowledgeable, and I definitely like that she takes a few minutes to educate me on whatever it is I am seeing her for.

July 9, 2025

Yes, I will start with the front desk. And there was a young gentleman there that greeted me with a smile and enthusiastic. And I heard him throughout telling the patients as they left, goodbye, have a good day. And he did as well to me. And so that was my first good experience is his good customer service. And also the nurse, I can't remember her name, She was very professional and kind and answered some questions before Dr. Katie came in. And I have to say that Katie is very professional and excellent with listening to my needs and helping me, you know, answer questions. So I was very pleased with Katie and the whole staff. Thank you very much and hope you all have a good day. Bye-bye.

July 4, 2025

Everyone I meet and talked to were caring and nice.

July 4, 2025

NP Williams has my complete confidence as one of my PCPs. She knows my medical history and includes me in decisions related to my care. She is always conducts herself in a confident, friendly, and professional manner.

July 2, 2025

Smooth timely and ALMOST as good as Dr Bourne - things will never be as great!

July 2, 2025

Katie is very knowledgeable, informative and thorough! It is always a pleasure to see her. I feel she will always help address whatever my current needs are!

August 30, 2025

Katie is wonderful

August 30, 2025

I have had an issue with the online MyChart appointment setup. The front staff was able to help me to get to a place where I still got my appointment submitted. I was still able to be seen. The staff was completely courteous, even though I was coming last minute, even though it was a MyChart appointment that came through, and made sure that I got all my questions answered. I really appreciate being able to be seen. and not turned away like some places would have done.

August 29, 2025

Everyone did a great job. I look forward to getting better.

August 24, 2025

Sent me downstairs for blood work and they should have place an appointment so that you don't sit there for a hour. Made my appt over 2 hours

August 23, 2025

One word sums it all up - Genuine. Their care and concern was genuine.

August 22, 2025

My recent visit left me more frustrated with the administrative process than with the care itself. The new self check-in kiosk was cumbersome - poor touch response, confusing navigation, and ultimately redundant since I still had to see the front desk to sign additional forms. Worse, I was asked to sign documents without being able to actually read them, which felt both impractical and unfair. Combined with the clunky signature pad, the tech seemed more like a burden than an improvement. As for the visit, I agreed to have a student present, which I normally don't mind. However, being left alone with the student for part of the exam felt awkward, especially since many of the same steps were repeated by the NP. I value supporting student learning, but in this case it came across as inefficient and uncomfortable. Overall, the medical care was fine, but the administrative processes and visit structure could be improved to make the patient experience smoother and more respectful of time.

August 21, 2025

Have always found Katie the perfect blend of professional yet down to earth and understanding. The only reason I did not mark top scores on everything is because I don't think there is a " perfect provider " just as there is not a " perfect patient " ! Katie is wonderful

August 21, 2025

Basic appointment, feel like I get generic answers

August 18, 2025

Very professional and caring people. We've recommended to our family and neighbors, several of which are now in your care.

August 18, 2025

Great experience

August 15, 2025

Katie and Halek were wonderful!

August 13, 2025

Can't say enough wonderful things about Katherine Williams! She listens, asks the right questions and her diagnosis has been 100% spot on with every visit! She is truly an asset to Wellstar Family Practice!

August 11, 2025

Very knowledgeable and courteous

August 10, 2025

Excellent service

August 8, 2025

The check-in process was unnecessarily redundant. I completed a detailed check-in online, only to repeat the process on a clunky in-office tablet. Then, I had to speak with a receptionist who gave the same scripted warning to every patient. I was also required to sign a separate no-show policy form, which could have easily been included in either of the previous check-in steps. After all that, I was handed a slip of paper that served no purpose-it wasn't referenced or used during my visit, though the information was clearly already in the system. The wait time to see someone was reasonable. However, my interaction with the trainee was disappointing. She was condescending and unfriendly, and when I tried to explain how I typically manage my medication, it felt more like an interrogation than a conversation. She relayed this to the nurse practitioner, who then lectured me on the proper way to take the medication-without any interest in discussing my personal experience or collaborating on a health strategy. No one on the staff seemed interested in a dialogue about my health plan, or even in offering a basic handshake. I've been coming to this practice for over a decade, and since Dr. Bourne's departure, the quality of care and customer experience has rapidly declined. I've had enough, and I'll be moving to a new practice as soon as I can find one.

August 4, 2025

The front office and checkout staff were very courteous and polite. My experience with Dr. Katie was less than memorable. I do not believe I will go back. I was there for an annual physical. She almost walked out of the room without even discussing my labs with me. I had to ask her as she was leaving if there was anything in my labs that we should discuss. at a point when she said, no, everything looks fine, and that was about it. I really felt like she was uninterested in having a conversation with me about my health and my health history, which is very disappointing for an annual wellness physical, and I will not visit her again.

August 1, 2025

Katie is amazing. She truly cares about her patients. She listens, she's kind, and she gets to the bottom of what's going on and helps us feel better. We really appreciate her.

July 26, 2025

It was a good experience!

July 19, 2025

Amazing

July 17, 2025

I was having an allergic reaction and suffering terribly, but I had to go through with the appointment because it would have been my 3rd strike and I would've been banned from the practice. Katie is always wonderful, but it was absolutely horrible experience to be forced to go in such poor health. As a result I would never recommend this practice, especially not to anyone with a disability.

July 16, 2025

Katie was attentive.

July 14, 2025

Katie is always friendly, a great listener, and attentive.

July 12, 2025

Katie is the best. I wouldn't be as healthy as I am today without her.

July 9, 2025

Very pleasant visit

July 9, 2025

This appears to be a well run practice. Staff is courteous, professional, and helpful. The NP I usually see is Katie and she is terrific. She is a good listener, knowledgeable, and I definitely like that she takes a few minutes to educate me on whatever it is I am seeing her for.

July 9, 2025

Yes, I will start with the front desk. And there was a young gentleman there that greeted me with a smile and enthusiastic. And I heard him throughout telling the patients as they left, goodbye, have a good day. And he did as well to me. And so that was my first good experience is his good customer service. And also the nurse, I can't remember her name, She was very professional and kind and answered some questions before Dr. Katie came in. And I have to say that Katie is very professional and excellent with listening to my needs and helping me, you know, answer questions. So I was very pleased with Katie and the whole staff. Thank you very much and hope you all have a good day. Bye-bye.

July 4, 2025

Everyone I meet and talked to were caring and nice.

July 4, 2025

NP Williams has my complete confidence as one of my PCPs. She knows my medical history and includes me in decisions related to my care. She is always conducts herself in a confident, friendly, and professional manner.

July 2, 2025

Smooth timely and ALMOST as good as Dr Bourne - things will never be as great!

July 2, 2025

NP Williams has my complete confidence as one of my PCPs. She knows my medical history and includes me in decisions related to my care. She is always conducts herself in a confident, friendly, and professional manner.

July 2, 2025

Smooth timely and ALMOST as good as Dr Bourne - things will never be as great!

July 2, 2025

Everyone I meet and talked to were caring and nice.

July 4, 2025

Yes, I will start with the front desk. And there was a young gentleman there that greeted me with a smile and enthusiastic. And I heard him throughout telling the patients as they left, goodbye, have a good day. And he did as well to me. And so that was my first good experience is his good customer service. And also the nurse, I can't remember her name, She was very professional and kind and answered some questions before Dr. Katie came in. And I have to say that Katie is very professional and excellent with listening to my needs and helping me, you know, answer questions. So I was very pleased with Katie and the whole staff. Thank you very much and hope you all have a good day. Bye-bye.

July 4, 2025

This appears to be a well run practice. Staff is courteous, professional, and helpful. The NP I usually see is Katie and she is terrific. She is a good listener, knowledgeable, and I definitely like that she takes a few minutes to educate me on whatever it is I am seeing her for.

July 9, 2025

Very pleasant visit

July 9, 2025

Katie is the best. I wouldn't be as healthy as I am today without her.

July 9, 2025

Katie is always friendly, a great listener, and attentive.

July 12, 2025

Katie was attentive.

July 14, 2025

I was having an allergic reaction and suffering terribly, but I had to go through with the appointment because it would have been my 3rd strike and I would've been banned from the practice. Katie is always wonderful, but it was absolutely horrible experience to be forced to go in such poor health. As a result I would never recommend this practice, especially not to anyone with a disability.

July 16, 2025

Amazing

July 17, 2025

It was a good experience!

July 19, 2025

Katie is amazing. She truly cares about her patients. She listens, she's kind, and she gets to the bottom of what's going on and helps us feel better. We really appreciate her.

July 26, 2025

The front office and checkout staff were very courteous and polite. My experience with Dr. Katie was less than memorable. I do not believe I will go back. I was there for an annual physical. She almost walked out of the room without even discussing my labs with me. I had to ask her as she was leaving if there was anything in my labs that we should discuss. at a point when she said, no, everything looks fine, and that was about it. I really felt like she was uninterested in having a conversation with me about my health and my health history, which is very disappointing for an annual wellness physical, and I will not visit her again.

August 1, 2025

The check-in process was unnecessarily redundant. I completed a detailed check-in online, only to repeat the process on a clunky in-office tablet. Then, I had to speak with a receptionist who gave the same scripted warning to every patient. I was also required to sign a separate no-show policy form, which could have easily been included in either of the previous check-in steps. After all that, I was handed a slip of paper that served no purpose-it wasn't referenced or used during my visit, though the information was clearly already in the system. The wait time to see someone was reasonable. However, my interaction with the trainee was disappointing. She was condescending and unfriendly, and when I tried to explain how I typically manage my medication, it felt more like an interrogation than a conversation. She relayed this to the nurse practitioner, who then lectured me on the proper way to take the medication-without any interest in discussing my personal experience or collaborating on a health strategy. No one on the staff seemed interested in a dialogue about my health plan, or even in offering a basic handshake. I've been coming to this practice for over a decade, and since Dr. Bourne's departure, the quality of care and customer experience has rapidly declined. I've had enough, and I'll be moving to a new practice as soon as I can find one.

August 4, 2025

Excellent service

August 8, 2025

Very knowledgeable and courteous

August 10, 2025

Can't say enough wonderful things about Katherine Williams! She listens, asks the right questions and her diagnosis has been 100% spot on with every visit! She is truly an asset to Wellstar Family Practice!

August 11, 2025

Katie and Halek were wonderful!

August 13, 2025

Great experience

August 15, 2025

Very professional and caring people. We've recommended to our family and neighbors, several of which are now in your care.

August 18, 2025

Basic appointment, feel like I get generic answers

August 18, 2025

Have always found Katie the perfect blend of professional yet down to earth and understanding. The only reason I did not mark top scores on everything is because I don't think there is a " perfect provider " just as there is not a " perfect patient " ! Katie is wonderful

August 21, 2025

My recent visit left me more frustrated with the administrative process than with the care itself. The new self check-in kiosk was cumbersome - poor touch response, confusing navigation, and ultimately redundant since I still had to see the front desk to sign additional forms. Worse, I was asked to sign documents without being able to actually read them, which felt both impractical and unfair. Combined with the clunky signature pad, the tech seemed more like a burden than an improvement. As for the visit, I agreed to have a student present, which I normally don't mind. However, being left alone with the student for part of the exam felt awkward, especially since many of the same steps were repeated by the NP. I value supporting student learning, but in this case it came across as inefficient and uncomfortable. Overall, the medical care was fine, but the administrative processes and visit structure could be improved to make the patient experience smoother and more respectful of time.

August 21, 2025

One word sums it all up - Genuine. Their care and concern was genuine.

August 22, 2025

Sent me downstairs for blood work and they should have place an appointment so that you don't sit there for a hour. Made my appt over 2 hours

August 23, 2025

Everyone did a great job. I look forward to getting better.

August 24, 2025

I have had an issue with the online MyChart appointment setup. The front staff was able to help me to get to a place where I still got my appointment submitted. I was still able to be seen. The staff was completely courteous, even though I was coming last minute, even though it was a MyChart appointment that came through, and made sure that I got all my questions answered. I really appreciate being able to be seen. and not turned away like some places would have done.

August 29, 2025

Katie is wonderful

August 30, 2025

Katie is very knowledgeable, informative and thorough! It is always a pleasure to see her. I feel she will always help address whatever my current needs are!

August 30, 2025