Frank Italiano, MD

The appointment was fine, the doctor was great. The platform that was used did not operate correctly. It was frustrating at first for the doctor and myself in trying to get the audio to work. I was unable to receive the audio properly.

May 2, 2025

Great experience! I love video visits. Great option if you don't need to go for an in office visit.

March 22, 2025

I was sent a text message saying that I had to report to the WellSTAR office in Ackworth, which was 30 minutes away from where I live, and they initially had mentioned the week before there was going to be a tele-op, but I was kind of surprised that I received this text message the day before. So I drove all the way out there, and I get there and find out that the doctor was going to give me a tele-op. So I sat in the office holding a tele-op instead of being able to stay at home. I was not very happy with that. That really ruined the experience. The doctor was great. I'll wait and see what the results are, but I don't know who messed up in the scheduling, but that really made it a bad experience.

March 14, 2025

Very information and very helpful. Thank you.

December 22, 2024

I've never done a video call bf and we had some difficulty getting started. I could see and hear the Dr but he could not see or hear me. We tried several different things and it did not work took a good 20-25 minutes to get started. Dr Italiano was very helpful he tried different ways to get us connected. We finally did the call where I could see him and he called my phone and we talked via phone. Even though it took so long to get it to work I did not feel like he rushed it bc we went over. He still took the time explained everything and answered any questions I had. I felt very comfortable with him and liked him very much. I wish all Drs took time like him w/o making you feel like you were in an assembly line.

September 18, 2024

Good experience.

August 3, 2024

The appointment was fine, the doctor was great. The platform that was used did not operate correctly. It was frustrating at first for the doctor and myself in trying to get the audio to work. I was unable to receive the audio properly.

May 2, 2025

Great experience! I love video visits. Great option if you don't need to go for an in office visit.

March 22, 2025

Very information and very helpful. Thank you.

December 22, 2024

I've never done a video call bf and we had some difficulty getting started. I could see and hear the Dr but he could not see or hear me. We tried several different things and it did not work took a good 20-25 minutes to get started. Dr Italiano was very helpful he tried different ways to get us connected. We finally did the call where I could see him and he called my phone and we talked via phone. Even though it took so long to get it to work I did not feel like he rushed it bc we went over. He still took the time explained everything and answered any questions I had. I felt very comfortable with him and liked him very much. I wish all Drs took time like him w/o making you feel like you were in an assembly line.

September 18, 2024

Good experience.

August 3, 2024

I was sent a text message saying that I had to report to the WellSTAR office in Ackworth, which was 30 minutes away from where I live, and they initially had mentioned the week before there was going to be a tele-op, but I was kind of surprised that I received this text message the day before. So I drove all the way out there, and I get there and find out that the doctor was going to give me a tele-op. So I sat in the office holding a tele-op instead of being able to stay at home. I was not very happy with that. That really ruined the experience. The doctor was great. I'll wait and see what the results are, but I don't know who messed up in the scheduling, but that really made it a bad experience.

March 14, 2025

I was sent a text message saying that I had to report to the WellSTAR office in Ackworth, which was 30 minutes away from where I live, and they initially had mentioned the week before there was going to be a tele-op, but I was kind of surprised that I received this text message the day before. So I drove all the way out there, and I get there and find out that the doctor was going to give me a tele-op. So I sat in the office holding a tele-op instead of being able to stay at home. I was not very happy with that. That really ruined the experience. The doctor was great. I'll wait and see what the results are, but I don't know who messed up in the scheduling, but that really made it a bad experience.

March 14, 2025

The appointment was fine, the doctor was great. The platform that was used did not operate correctly. It was frustrating at first for the doctor and myself in trying to get the audio to work. I was unable to receive the audio properly.

May 2, 2025

Great experience! I love video visits. Great option if you don't need to go for an in office visit.

March 22, 2025

Very information and very helpful. Thank you.

December 22, 2024

I've never done a video call bf and we had some difficulty getting started. I could see and hear the Dr but he could not see or hear me. We tried several different things and it did not work took a good 20-25 minutes to get started. Dr Italiano was very helpful he tried different ways to get us connected. We finally did the call where I could see him and he called my phone and we talked via phone. Even though it took so long to get it to work I did not feel like he rushed it bc we went over. He still took the time explained everything and answered any questions I had. I felt very comfortable with him and liked him very much. I wish all Drs took time like him w/o making you feel like you were in an assembly line.

September 18, 2024

Good experience.

August 3, 2024

The appointment was fine, the doctor was great. The platform that was used did not operate correctly. It was frustrating at first for the doctor and myself in trying to get the audio to work. I was unable to receive the audio properly.

May 2, 2025

Great experience! I love video visits. Great option if you don't need to go for an in office visit.

March 22, 2025

I was sent a text message saying that I had to report to the WellSTAR office in Ackworth, which was 30 minutes away from where I live, and they initially had mentioned the week before there was going to be a tele-op, but I was kind of surprised that I received this text message the day before. So I drove all the way out there, and I get there and find out that the doctor was going to give me a tele-op. So I sat in the office holding a tele-op instead of being able to stay at home. I was not very happy with that. That really ruined the experience. The doctor was great. I'll wait and see what the results are, but I don't know who messed up in the scheduling, but that really made it a bad experience.

March 14, 2025

Very information and very helpful. Thank you.

December 22, 2024

I've never done a video call bf and we had some difficulty getting started. I could see and hear the Dr but he could not see or hear me. We tried several different things and it did not work took a good 20-25 minutes to get started. Dr Italiano was very helpful he tried different ways to get us connected. We finally did the call where I could see him and he called my phone and we talked via phone. Even though it took so long to get it to work I did not feel like he rushed it bc we went over. He still took the time explained everything and answered any questions I had. I felt very comfortable with him and liked him very much. I wish all Drs took time like him w/o making you feel like you were in an assembly line.

September 18, 2024

Good experience.

August 3, 2024

Good experience.

August 3, 2024

I've never done a video call bf and we had some difficulty getting started. I could see and hear the Dr but he could not see or hear me. We tried several different things and it did not work took a good 20-25 minutes to get started. Dr Italiano was very helpful he tried different ways to get us connected. We finally did the call where I could see him and he called my phone and we talked via phone. Even though it took so long to get it to work I did not feel like he rushed it bc we went over. He still took the time explained everything and answered any questions I had. I felt very comfortable with him and liked him very much. I wish all Drs took time like him w/o making you feel like you were in an assembly line.

September 18, 2024

Very information and very helpful. Thank you.

December 22, 2024

I was sent a text message saying that I had to report to the WellSTAR office in Ackworth, which was 30 minutes away from where I live, and they initially had mentioned the week before there was going to be a tele-op, but I was kind of surprised that I received this text message the day before. So I drove all the way out there, and I get there and find out that the doctor was going to give me a tele-op. So I sat in the office holding a tele-op instead of being able to stay at home. I was not very happy with that. That really ruined the experience. The doctor was great. I'll wait and see what the results are, but I don't know who messed up in the scheduling, but that really made it a bad experience.

March 14, 2025

Great experience! I love video visits. Great option if you don't need to go for an in office visit.

March 22, 2025

The appointment was fine, the doctor was great. The platform that was used did not operate correctly. It was frustrating at first for the doctor and myself in trying to get the audio to work. I was unable to receive the audio properly.

May 2, 2025