Deidre Floyd, NP

From desk Assistant is awesome at SHALLOWFORD location

May 2, 2026

Staff is super kind and knowledgeable!

May 1, 2026

Everyone was very helpful and took great care of me. Thanks!

April 26, 2026

All staff professional and helpful. Really glad I was able to make an appointment and not wait long. Very important when you're not feeling well.

April 23, 2026

I came in to your location after contacting the office to insure that this facility could treat the illness I thought I had. The doctor walked in the room looked once at the cyst on my head and announced that it was not anything they could deal with. Which would have been fine other than the truly dismissive tone that she had as she told me this. I asked follow up questions which we also dismissed. She spoke down to me the entire time and had me leave the facility with no action steps about what to do going forward for my treatment. The front office lady was awesome. She could tell by the look on my face as I walked back into the waiting room that something had happened. What had been a kind and boisterous customer (me) had morphed into a very dissatisfied and somewhat angry ex patron. I did not have high hopes for a "big box" Dr office. And believe me when I tell you that the level of service that was provided to me falls far short of your leaderships standards and most certainly you shareholders expectations.

April 23, 2026

This was my first time visiting this urgent care. I was totally pleased with my experience. Was referred by a family member. I will recommend to friends and family. Thank you !

April 22, 2026

Good office & staff

April 22, 2026

They listened to my concerns in refe rence to only having one kidne y

April 17, 2026

Everyone was very professional and helpful. My husband was on a walker and they helped us with the doors. I appreciated that.

April 16, 2026

We always use the Urgent care and have for years!

April 9, 2026

Everyone was helpful and professional.

April 7, 2026

Most efficient and courteous service I have ever had.

April 3, 2026

I was very satisfied with the whole experience. Everyone was professional,helpful and friendly. And, best of all, I feel much better.

March 29, 2026

Provider was somewhat loud and not listening. She was reluctant to check where and why I was feeling pain in my mouth. She needs to be more patient to talk and listen to patients.

March 29, 2026

Was a good experience

March 29, 2026

The doctor was really rude and was not able to help me. I left him he same way not knowing what was wrong.

March 25, 2026

Wellstar Er/ Urgent care needs to be more integrated & responsive to help abnormal patients including making recommendations & referral that the person needs to go to follow up! What good is the result in your system when results are reported long after you depart and nobody call you, no follow up is recommended & results are not added to profile & condition to improve Diagnosis & treatment.

March 25, 2026

The admin upfront helped me sign in because I had forgot my eyeglasses. She was very helpful and very courteous to me and I'll always go back there for any urgent care and everybody came in promptly. The most polite caretakers I've ever been to in a long time.

March 25, 2026

All personnel were very kind & helpful

March 20, 2026

My experience at my visit the other day was wonderful. Everybody that I interacted with couldn't have been more caring or thoughtful, personable. I love your location and I'm hoping that I don't need your location again, but if I do need some kind of medical treatment, I will go right to your location. Thank you for such a wonderful experience.

March 13, 2026

The provider was excellent and very thorough. They were patient with me and answered all questions with concern and provided great suggestions.

March 11, 2026

A neighbor had recommended this location and it was outstanding

March 11, 2026

They spent 5 minutes and just guessed on a diagnosis. I still left in pain. It was a horrible experience. I would not return to this facility.

March 11, 2026

I was contacted by a rehab company saying a referral was submitted by a Dr that did not treat me. I was not told a referral was being submitted. Poor Communication.

March 4, 2026

Lack of attention and not a proper check-up. Better attention at other times.

March 4, 2026

Everyone was nice and efficient.

February 24, 2026

It was my first visit to an Urgent Care and I was very happy with my experience. All the staff were friendly, helpful and efficient. If there is one thing I would have liked more is to have a doctor there too.

February 24, 2026

Arrived at appointment time. Seen within 10 minutes. The Nurse Practitioner was especially friendly and diagnosed with suggestions for OTC meds.

February 18, 2026

This was my second visit to this facility for a bit of an emergency care need. I feel that there has never been much wait time and my issue was diagnosed and addressed quickly. The staff are all very friendly too

February 18, 2026

Incredible staff. They're absolutely wonderful - caring, knowledgeable, and professional.

February 15, 2026

From desk Assistant is awesome at SHALLOWFORD location

May 2, 2026

Staff is super kind and knowledgeable!

May 1, 2026

Everyone was very helpful and took great care of me. Thanks!

April 26, 2026

This was my first time visiting this urgent care. I was totally pleased with my experience. Was referred by a family member. I will recommend to friends and family. Thank you !

April 22, 2026

Good office & staff

April 22, 2026

They listened to my concerns in refe rence to only having one kidne y

April 17, 2026

Everyone was very professional and helpful. My husband was on a walker and they helped us with the doors. I appreciated that.

April 16, 2026

We always use the Urgent care and have for years!

April 9, 2026

Everyone was helpful and professional.

April 7, 2026

Most efficient and courteous service I have ever had.

April 3, 2026

I was very satisfied with the whole experience. Everyone was professional,helpful and friendly. And, best of all, I feel much better.

March 29, 2026

Was a good experience

March 29, 2026

The admin upfront helped me sign in because I had forgot my eyeglasses. She was very helpful and very courteous to me and I'll always go back there for any urgent care and everybody came in promptly. The most polite caretakers I've ever been to in a long time.

March 25, 2026

All personnel were very kind & helpful

March 20, 2026

My experience at my visit the other day was wonderful. Everybody that I interacted with couldn't have been more caring or thoughtful, personable. I love your location and I'm hoping that I don't need your location again, but if I do need some kind of medical treatment, I will go right to your location. Thank you for such a wonderful experience.

March 13, 2026

The provider was excellent and very thorough. They were patient with me and answered all questions with concern and provided great suggestions.

March 11, 2026

A neighbor had recommended this location and it was outstanding

March 11, 2026

Everyone was nice and efficient.

February 24, 2026

It was my first visit to an Urgent Care and I was very happy with my experience. All the staff were friendly, helpful and efficient. If there is one thing I would have liked more is to have a doctor there too.

February 24, 2026

Arrived at appointment time. Seen within 10 minutes. The Nurse Practitioner was especially friendly and diagnosed with suggestions for OTC meds.

February 18, 2026

This was my second visit to this facility for a bit of an emergency care need. I feel that there has never been much wait time and my issue was diagnosed and addressed quickly. The staff are all very friendly too

February 18, 2026

Incredible staff. They're absolutely wonderful - caring, knowledgeable, and professional.

February 15, 2026

All staff professional and helpful. Really glad I was able to make an appointment and not wait long. Very important when you're not feeling well.

April 23, 2026

Wellstar Er/ Urgent care needs to be more integrated & responsive to help abnormal patients including making recommendations & referral that the person needs to go to follow up! What good is the result in your system when results are reported long after you depart and nobody call you, no follow up is recommended & results are not added to profile & condition to improve Diagnosis & treatment.

March 25, 2026

I was contacted by a rehab company saying a referral was submitted by a Dr that did not treat me. I was not told a referral was being submitted. Poor Communication.

March 4, 2026

Provider was somewhat loud and not listening. She was reluctant to check where and why I was feeling pain in my mouth. She needs to be more patient to talk and listen to patients.

March 29, 2026

Lack of attention and not a proper check-up. Better attention at other times.

March 4, 2026

I came in to your location after contacting the office to insure that this facility could treat the illness I thought I had. The doctor walked in the room looked once at the cyst on my head and announced that it was not anything they could deal with. Which would have been fine other than the truly dismissive tone that she had as she told me this. I asked follow up questions which we also dismissed. She spoke down to me the entire time and had me leave the facility with no action steps about what to do going forward for my treatment. The front office lady was awesome. She could tell by the look on my face as I walked back into the waiting room that something had happened. What had been a kind and boisterous customer (me) had morphed into a very dissatisfied and somewhat angry ex patron. I did not have high hopes for a "big box" Dr office. And believe me when I tell you that the level of service that was provided to me falls far short of your leaderships standards and most certainly you shareholders expectations.

April 23, 2026

The doctor was really rude and was not able to help me. I left him he same way not knowing what was wrong.

March 25, 2026

They spent 5 minutes and just guessed on a diagnosis. I still left in pain. It was a horrible experience. I would not return to this facility.

March 11, 2026

I came in to your location after contacting the office to insure that this facility could treat the illness I thought I had. The doctor walked in the room looked once at the cyst on my head and announced that it was not anything they could deal with. Which would have been fine other than the truly dismissive tone that she had as she told me this. I asked follow up questions which we also dismissed. She spoke down to me the entire time and had me leave the facility with no action steps about what to do going forward for my treatment. The front office lady was awesome. She could tell by the look on my face as I walked back into the waiting room that something had happened. What had been a kind and boisterous customer (me) had morphed into a very dissatisfied and somewhat angry ex patron. I did not have high hopes for a "big box" Dr office. And believe me when I tell you that the level of service that was provided to me falls far short of your leaderships standards and most certainly you shareholders expectations.

April 23, 2026

The doctor was really rude and was not able to help me. I left him he same way not knowing what was wrong.

March 25, 2026

They spent 5 minutes and just guessed on a diagnosis. I still left in pain. It was a horrible experience. I would not return to this facility.

March 11, 2026

Provider was somewhat loud and not listening. She was reluctant to check where and why I was feeling pain in my mouth. She needs to be more patient to talk and listen to patients.

March 29, 2026

Lack of attention and not a proper check-up. Better attention at other times.

March 4, 2026

Wellstar Er/ Urgent care needs to be more integrated & responsive to help abnormal patients including making recommendations & referral that the person needs to go to follow up! What good is the result in your system when results are reported long after you depart and nobody call you, no follow up is recommended & results are not added to profile & condition to improve Diagnosis & treatment.

March 25, 2026

I was contacted by a rehab company saying a referral was submitted by a Dr that did not treat me. I was not told a referral was being submitted. Poor Communication.

March 4, 2026

All staff professional and helpful. Really glad I was able to make an appointment and not wait long. Very important when you're not feeling well.

April 23, 2026

From desk Assistant is awesome at SHALLOWFORD location

May 2, 2026

Staff is super kind and knowledgeable!

May 1, 2026

Everyone was very helpful and took great care of me. Thanks!

April 26, 2026

This was my first time visiting this urgent care. I was totally pleased with my experience. Was referred by a family member. I will recommend to friends and family. Thank you !

April 22, 2026

Good office & staff

April 22, 2026

They listened to my concerns in refe rence to only having one kidne y

April 17, 2026

Everyone was very professional and helpful. My husband was on a walker and they helped us with the doors. I appreciated that.

April 16, 2026

We always use the Urgent care and have for years!

April 9, 2026

Everyone was helpful and professional.

April 7, 2026

Most efficient and courteous service I have ever had.

April 3, 2026

I was very satisfied with the whole experience. Everyone was professional,helpful and friendly. And, best of all, I feel much better.

March 29, 2026

Was a good experience

March 29, 2026

The admin upfront helped me sign in because I had forgot my eyeglasses. She was very helpful and very courteous to me and I'll always go back there for any urgent care and everybody came in promptly. The most polite caretakers I've ever been to in a long time.

March 25, 2026

All personnel were very kind & helpful

March 20, 2026

My experience at my visit the other day was wonderful. Everybody that I interacted with couldn't have been more caring or thoughtful, personable. I love your location and I'm hoping that I don't need your location again, but if I do need some kind of medical treatment, I will go right to your location. Thank you for such a wonderful experience.

March 13, 2026

The provider was excellent and very thorough. They were patient with me and answered all questions with concern and provided great suggestions.

March 11, 2026

A neighbor had recommended this location and it was outstanding

March 11, 2026

Everyone was nice and efficient.

February 24, 2026

It was my first visit to an Urgent Care and I was very happy with my experience. All the staff were friendly, helpful and efficient. If there is one thing I would have liked more is to have a doctor there too.

February 24, 2026

Arrived at appointment time. Seen within 10 minutes. The Nurse Practitioner was especially friendly and diagnosed with suggestions for OTC meds.

February 18, 2026

This was my second visit to this facility for a bit of an emergency care need. I feel that there has never been much wait time and my issue was diagnosed and addressed quickly. The staff are all very friendly too

February 18, 2026

Incredible staff. They're absolutely wonderful - caring, knowledgeable, and professional.

February 15, 2026

From desk Assistant is awesome at SHALLOWFORD location

May 2, 2026

Staff is super kind and knowledgeable!

May 1, 2026

Everyone was very helpful and took great care of me. Thanks!

April 26, 2026

All staff professional and helpful. Really glad I was able to make an appointment and not wait long. Very important when you're not feeling well.

April 23, 2026

I came in to your location after contacting the office to insure that this facility could treat the illness I thought I had. The doctor walked in the room looked once at the cyst on my head and announced that it was not anything they could deal with. Which would have been fine other than the truly dismissive tone that she had as she told me this. I asked follow up questions which we also dismissed. She spoke down to me the entire time and had me leave the facility with no action steps about what to do going forward for my treatment. The front office lady was awesome. She could tell by the look on my face as I walked back into the waiting room that something had happened. What had been a kind and boisterous customer (me) had morphed into a very dissatisfied and somewhat angry ex patron. I did not have high hopes for a "big box" Dr office. And believe me when I tell you that the level of service that was provided to me falls far short of your leaderships standards and most certainly you shareholders expectations.

April 23, 2026

Good office & staff

April 22, 2026

This was my first time visiting this urgent care. I was totally pleased with my experience. Was referred by a family member. I will recommend to friends and family. Thank you !

April 22, 2026

They listened to my concerns in refe rence to only having one kidne y

April 17, 2026

Everyone was very professional and helpful. My husband was on a walker and they helped us with the doors. I appreciated that.

April 16, 2026

We always use the Urgent care and have for years!

April 9, 2026

Everyone was helpful and professional.

April 7, 2026

Most efficient and courteous service I have ever had.

April 3, 2026

Provider was somewhat loud and not listening. She was reluctant to check where and why I was feeling pain in my mouth. She needs to be more patient to talk and listen to patients.

March 29, 2026

Was a good experience

March 29, 2026

I was very satisfied with the whole experience. Everyone was professional,helpful and friendly. And, best of all, I feel much better.

March 29, 2026

Wellstar Er/ Urgent care needs to be more integrated & responsive to help abnormal patients including making recommendations & referral that the person needs to go to follow up! What good is the result in your system when results are reported long after you depart and nobody call you, no follow up is recommended & results are not added to profile & condition to improve Diagnosis & treatment.

March 25, 2026

The doctor was really rude and was not able to help me. I left him he same way not knowing what was wrong.

March 25, 2026

The admin upfront helped me sign in because I had forgot my eyeglasses. She was very helpful and very courteous to me and I'll always go back there for any urgent care and everybody came in promptly. The most polite caretakers I've ever been to in a long time.

March 25, 2026

All personnel were very kind & helpful

March 20, 2026

My experience at my visit the other day was wonderful. Everybody that I interacted with couldn't have been more caring or thoughtful, personable. I love your location and I'm hoping that I don't need your location again, but if I do need some kind of medical treatment, I will go right to your location. Thank you for such a wonderful experience.

March 13, 2026

The provider was excellent and very thorough. They were patient with me and answered all questions with concern and provided great suggestions.

March 11, 2026

A neighbor had recommended this location and it was outstanding

March 11, 2026

They spent 5 minutes and just guessed on a diagnosis. I still left in pain. It was a horrible experience. I would not return to this facility.

March 11, 2026

Lack of attention and not a proper check-up. Better attention at other times.

March 4, 2026

I was contacted by a rehab company saying a referral was submitted by a Dr that did not treat me. I was not told a referral was being submitted. Poor Communication.

March 4, 2026

Everyone was nice and efficient.

February 24, 2026

It was my first visit to an Urgent Care and I was very happy with my experience. All the staff were friendly, helpful and efficient. If there is one thing I would have liked more is to have a doctor there too.

February 24, 2026

Arrived at appointment time. Seen within 10 minutes. The Nurse Practitioner was especially friendly and diagnosed with suggestions for OTC meds.

February 18, 2026

This was my second visit to this facility for a bit of an emergency care need. I feel that there has never been much wait time and my issue was diagnosed and addressed quickly. The staff are all very friendly too

February 18, 2026

Incredible staff. They're absolutely wonderful - caring, knowledgeable, and professional.

February 15, 2026

Incredible staff. They're absolutely wonderful - caring, knowledgeable, and professional.

February 15, 2026

This was my second visit to this facility for a bit of an emergency care need. I feel that there has never been much wait time and my issue was diagnosed and addressed quickly. The staff are all very friendly too

February 18, 2026

Arrived at appointment time. Seen within 10 minutes. The Nurse Practitioner was especially friendly and diagnosed with suggestions for OTC meds.

February 18, 2026

Everyone was nice and efficient.

February 24, 2026

It was my first visit to an Urgent Care and I was very happy with my experience. All the staff were friendly, helpful and efficient. If there is one thing I would have liked more is to have a doctor there too.

February 24, 2026

I was contacted by a rehab company saying a referral was submitted by a Dr that did not treat me. I was not told a referral was being submitted. Poor Communication.

March 4, 2026

Lack of attention and not a proper check-up. Better attention at other times.

March 4, 2026

They spent 5 minutes and just guessed on a diagnosis. I still left in pain. It was a horrible experience. I would not return to this facility.

March 11, 2026

The provider was excellent and very thorough. They were patient with me and answered all questions with concern and provided great suggestions.

March 11, 2026

A neighbor had recommended this location and it was outstanding

March 11, 2026

My experience at my visit the other day was wonderful. Everybody that I interacted with couldn't have been more caring or thoughtful, personable. I love your location and I'm hoping that I don't need your location again, but if I do need some kind of medical treatment, I will go right to your location. Thank you for such a wonderful experience.

March 13, 2026

All personnel were very kind & helpful

March 20, 2026

The admin upfront helped me sign in because I had forgot my eyeglasses. She was very helpful and very courteous to me and I'll always go back there for any urgent care and everybody came in promptly. The most polite caretakers I've ever been to in a long time.

March 25, 2026

The doctor was really rude and was not able to help me. I left him he same way not knowing what was wrong.

March 25, 2026

Wellstar Er/ Urgent care needs to be more integrated & responsive to help abnormal patients including making recommendations & referral that the person needs to go to follow up! What good is the result in your system when results are reported long after you depart and nobody call you, no follow up is recommended & results are not added to profile & condition to improve Diagnosis & treatment.

March 25, 2026

I was very satisfied with the whole experience. Everyone was professional,helpful and friendly. And, best of all, I feel much better.

March 29, 2026

Was a good experience

March 29, 2026

Provider was somewhat loud and not listening. She was reluctant to check where and why I was feeling pain in my mouth. She needs to be more patient to talk and listen to patients.

March 29, 2026

Most efficient and courteous service I have ever had.

April 3, 2026

Everyone was helpful and professional.

April 7, 2026

We always use the Urgent care and have for years!

April 9, 2026

Everyone was very professional and helpful. My husband was on a walker and they helped us with the doors. I appreciated that.

April 16, 2026

They listened to my concerns in refe rence to only having one kidne y

April 17, 2026

This was my first time visiting this urgent care. I was totally pleased with my experience. Was referred by a family member. I will recommend to friends and family. Thank you !

April 22, 2026

Good office & staff

April 22, 2026

I came in to your location after contacting the office to insure that this facility could treat the illness I thought I had. The doctor walked in the room looked once at the cyst on my head and announced that it was not anything they could deal with. Which would have been fine other than the truly dismissive tone that she had as she told me this. I asked follow up questions which we also dismissed. She spoke down to me the entire time and had me leave the facility with no action steps about what to do going forward for my treatment. The front office lady was awesome. She could tell by the look on my face as I walked back into the waiting room that something had happened. What had been a kind and boisterous customer (me) had morphed into a very dissatisfied and somewhat angry ex patron. I did not have high hopes for a "big box" Dr office. And believe me when I tell you that the level of service that was provided to me falls far short of your leaderships standards and most certainly you shareholders expectations.

April 23, 2026

All staff professional and helpful. Really glad I was able to make an appointment and not wait long. Very important when you're not feeling well.

April 23, 2026

Everyone was very helpful and took great care of me. Thanks!

April 26, 2026

Staff is super kind and knowledgeable!

May 1, 2026

From desk Assistant is awesome at SHALLOWFORD location

May 2, 2026