Deidre Floyd, NP

My visit was pleasant but making the appointment through My Chart was difficult. Too nany "oops we're sorry" and no confirmation that I had an appointment. I went to the facility at my supposed time just in case my appointment was made.

July 25, 2025

The nurse and Dr showed concern for me

July 25, 2025

My visit was a waste of time in my opinion. No one showed concern, NP dismissed it as a "it's just a virus going around". I just received a call from a very disgruntled employee talking really fast that I could not understand where they were calling from, after she identified herself calling from Wellstar she proceed to ask me for my DOB for some test results. I asked her what test results since the only test I got during my visit as for strep throat which the nurse had already giving me the results during the visit. The disgruntled employee seemed to get really annoyed because I did not give her my DOB and said "I cannot keep talking to you after this conversation" and hung up the phone. This is not the right way to communicate with patients. Wellstar needs to train their employees better.

July 25, 2025

Very helpful as usual.

July 24, 2025

Thank you.

July 23, 2025

No concern was shown by the RN it was almost like it was a bother being there and they were just trying to get me just. Little concern was shown for my pain and my symptoms were down played. I ended up in pain over the weekend and went to my PCP the following Monday he diagnosed a lower GI spasm and gave me an antispasmodic which relieved the issues within 24 hrs. If your team had spend a little more time actually listening to my issues they would not has dismissed me so readily. Just sad no one will actually get read this and not cause anyone else unnecessary pain.

July 25, 2025

So far, I feel better and this urgent care has always helped me!

July 21, 2025

I had serious pneumonia. I had to get a second opinion at another urgent care who told me I would have been in the ER in another day. She barely listened to my breathing and seemed to want me out of there as quickly as possible.

July 14, 2025

The NP and CMA were very helpful and knowledgeable! Always a great experience!!

July 13, 2025

Everyone went the extra mile! Amber put a smile on my face instructions with a message that said Feel Better. That meant a lot to me. Just what I needed.

July 12, 2025

The Nurse PA told my daughter not to eat if she wasn't hungry. I explained to the NP that my daughter had just been discharged from a 12 week eating disorder program and that eating regular meals is critical.

July 9, 2025

I wanna say that I had a great experience from the time I walked in the door until I left the door. Everybody was curious, very helpful, informative, had no complaints, and I definitely, if I ever have to have another emergency, will come to this facility, and I thank everybody. Thank you.

July 11, 2025

Great experience, vey nice staff, nice building

July 9, 2025

My finger proved to be sprained and not broken which was an ideal outcome however I would have preferred a whole finger splint rather than the 1" splint I received. Went home and taped my two fingers together which provided the extra support needed. Thank you!!!

July 4, 2025

The entire staff was extremely responsive in treating my severe allergic reaction to yellow jacket sting. I'm very pleased with the service I received. Thank you.

July 4, 2025

The staff was awesome.

July 2, 2025

Nothing but Professional. Great Experience.

July 2, 2025

The receptionist was quite helpful at looking at past records and current bill for me. I appreciated her help and attitude in helping me!

June 29, 2025

They were excellent. They were caring, knowledgeable, and professional. They explained everything in a way I could understand and even more importantly they listen to me.

June 15, 2025

So reassuring to know there is competent quick health attention in my neighborhood!

June 15, 2025

Great staff.

June 15, 2025

Not thorough

June 15, 2025

Couldn't have been a better experience... super nice staff, quick, free parking. Would recommend if having to go to the ER ... this is the only one I would recommend.

June 11, 2025

Visit went as well as I could hope for.

June 11, 2025

The office was very clean and the staff was very friendly. I did appreciate the monitor letting you know where you stand in the queue, it helps the waiting time a bit. I felt like the NP and the nurse really listened to my concerns and helped me find an after hours pharmacy since I was visiting from out of town. For feeling absolutely miserable upon arrival, this was a relatively quick trip to felling better. Thanks to all for your help.

June 5, 2025

They really cared about me. I was really sick

June 4, 2025

I'm a healthcare provider, and this is the best urgent care I've been to after living in East top for over 10 years

May 29, 2025

The prescription I received did not work and after calling back the office and requesting a follow-up, they have not called me back.

May 29, 2025

I was from out of town and everybody was so nice and very helpful and really made me feel better and I would recommend it to anybody. Thank you and you have a wonderful staff.

May 29, 2025

Excellent experience and welcoming feeling. That's been my experience in several visits in last few years.

May 25, 2025

My visit was pleasant but making the appointment through My Chart was difficult. Too nany "oops we're sorry" and no confirmation that I had an appointment. I went to the facility at my supposed time just in case my appointment was made.

July 25, 2025

The nurse and Dr showed concern for me

July 25, 2025

Very helpful as usual.

July 24, 2025

Thank you.

July 23, 2025

So far, I feel better and this urgent care has always helped me!

July 21, 2025

The NP and CMA were very helpful and knowledgeable! Always a great experience!!

July 13, 2025

Everyone went the extra mile! Amber put a smile on my face instructions with a message that said Feel Better. That meant a lot to me. Just what I needed.

July 12, 2025

The Nurse PA told my daughter not to eat if she wasn't hungry. I explained to the NP that my daughter had just been discharged from a 12 week eating disorder program and that eating regular meals is critical.

July 9, 2025

I wanna say that I had a great experience from the time I walked in the door until I left the door. Everybody was curious, very helpful, informative, had no complaints, and I definitely, if I ever have to have another emergency, will come to this facility, and I thank everybody. Thank you.

July 11, 2025

Great experience, vey nice staff, nice building

July 9, 2025

My finger proved to be sprained and not broken which was an ideal outcome however I would have preferred a whole finger splint rather than the 1" splint I received. Went home and taped my two fingers together which provided the extra support needed. Thank you!!!

July 4, 2025

The entire staff was extremely responsive in treating my severe allergic reaction to yellow jacket sting. I'm very pleased with the service I received. Thank you.

July 4, 2025

The staff was awesome.

July 2, 2025

Nothing but Professional. Great Experience.

July 2, 2025

The receptionist was quite helpful at looking at past records and current bill for me. I appreciated her help and attitude in helping me!

June 29, 2025

They were excellent. They were caring, knowledgeable, and professional. They explained everything in a way I could understand and even more importantly they listen to me.

June 15, 2025

So reassuring to know there is competent quick health attention in my neighborhood!

June 15, 2025

Great staff.

June 15, 2025

Couldn't have been a better experience... super nice staff, quick, free parking. Would recommend if having to go to the ER ... this is the only one I would recommend.

June 11, 2025

Visit went as well as I could hope for.

June 11, 2025

They really cared about me. I was really sick

June 4, 2025

I'm a healthcare provider, and this is the best urgent care I've been to after living in East top for over 10 years

May 29, 2025

I was from out of town and everybody was so nice and very helpful and really made me feel better and I would recommend it to anybody. Thank you and you have a wonderful staff.

May 29, 2025

Excellent experience and welcoming feeling. That's been my experience in several visits in last few years.

May 25, 2025

The office was very clean and the staff was very friendly. I did appreciate the monitor letting you know where you stand in the queue, it helps the waiting time a bit. I felt like the NP and the nurse really listened to my concerns and helped me find an after hours pharmacy since I was visiting from out of town. For feeling absolutely miserable upon arrival, this was a relatively quick trip to felling better. Thanks to all for your help.

June 5, 2025

The prescription I received did not work and after calling back the office and requesting a follow-up, they have not called me back.

May 29, 2025

No concern was shown by the RN it was almost like it was a bother being there and they were just trying to get me just. Little concern was shown for my pain and my symptoms were down played. I ended up in pain over the weekend and went to my PCP the following Monday he diagnosed a lower GI spasm and gave me an antispasmodic which relieved the issues within 24 hrs. If your team had spend a little more time actually listening to my issues they would not has dismissed me so readily. Just sad no one will actually get read this and not cause anyone else unnecessary pain.

July 25, 2025

Not thorough

June 15, 2025

My visit was a waste of time in my opinion. No one showed concern, NP dismissed it as a "it's just a virus going around". I just received a call from a very disgruntled employee talking really fast that I could not understand where they were calling from, after she identified herself calling from Wellstar she proceed to ask me for my DOB for some test results. I asked her what test results since the only test I got during my visit as for strep throat which the nurse had already giving me the results during the visit. The disgruntled employee seemed to get really annoyed because I did not give her my DOB and said "I cannot keep talking to you after this conversation" and hung up the phone. This is not the right way to communicate with patients. Wellstar needs to train their employees better.

July 25, 2025

I had serious pneumonia. I had to get a second opinion at another urgent care who told me I would have been in the ER in another day. She barely listened to my breathing and seemed to want me out of there as quickly as possible.

July 14, 2025

My visit was a waste of time in my opinion. No one showed concern, NP dismissed it as a "it's just a virus going around". I just received a call from a very disgruntled employee talking really fast that I could not understand where they were calling from, after she identified herself calling from Wellstar she proceed to ask me for my DOB for some test results. I asked her what test results since the only test I got during my visit as for strep throat which the nurse had already giving me the results during the visit. The disgruntled employee seemed to get really annoyed because I did not give her my DOB and said "I cannot keep talking to you after this conversation" and hung up the phone. This is not the right way to communicate with patients. Wellstar needs to train their employees better.

July 25, 2025

I had serious pneumonia. I had to get a second opinion at another urgent care who told me I would have been in the ER in another day. She barely listened to my breathing and seemed to want me out of there as quickly as possible.

July 14, 2025

No concern was shown by the RN it was almost like it was a bother being there and they were just trying to get me just. Little concern was shown for my pain and my symptoms were down played. I ended up in pain over the weekend and went to my PCP the following Monday he diagnosed a lower GI spasm and gave me an antispasmodic which relieved the issues within 24 hrs. If your team had spend a little more time actually listening to my issues they would not has dismissed me so readily. Just sad no one will actually get read this and not cause anyone else unnecessary pain.

July 25, 2025

Not thorough

June 15, 2025

The prescription I received did not work and after calling back the office and requesting a follow-up, they have not called me back.

May 29, 2025

The office was very clean and the staff was very friendly. I did appreciate the monitor letting you know where you stand in the queue, it helps the waiting time a bit. I felt like the NP and the nurse really listened to my concerns and helped me find an after hours pharmacy since I was visiting from out of town. For feeling absolutely miserable upon arrival, this was a relatively quick trip to felling better. Thanks to all for your help.

June 5, 2025

My visit was pleasant but making the appointment through My Chart was difficult. Too nany "oops we're sorry" and no confirmation that I had an appointment. I went to the facility at my supposed time just in case my appointment was made.

July 25, 2025

The nurse and Dr showed concern for me

July 25, 2025

Very helpful as usual.

July 24, 2025

Thank you.

July 23, 2025

So far, I feel better and this urgent care has always helped me!

July 21, 2025

The NP and CMA were very helpful and knowledgeable! Always a great experience!!

July 13, 2025

Everyone went the extra mile! Amber put a smile on my face instructions with a message that said Feel Better. That meant a lot to me. Just what I needed.

July 12, 2025

The Nurse PA told my daughter not to eat if she wasn't hungry. I explained to the NP that my daughter had just been discharged from a 12 week eating disorder program and that eating regular meals is critical.

July 9, 2025

I wanna say that I had a great experience from the time I walked in the door until I left the door. Everybody was curious, very helpful, informative, had no complaints, and I definitely, if I ever have to have another emergency, will come to this facility, and I thank everybody. Thank you.

July 11, 2025

Great experience, vey nice staff, nice building

July 9, 2025

My finger proved to be sprained and not broken which was an ideal outcome however I would have preferred a whole finger splint rather than the 1" splint I received. Went home and taped my two fingers together which provided the extra support needed. Thank you!!!

July 4, 2025

The entire staff was extremely responsive in treating my severe allergic reaction to yellow jacket sting. I'm very pleased with the service I received. Thank you.

July 4, 2025

The staff was awesome.

July 2, 2025

Nothing but Professional. Great Experience.

July 2, 2025

The receptionist was quite helpful at looking at past records and current bill for me. I appreciated her help and attitude in helping me!

June 29, 2025

They were excellent. They were caring, knowledgeable, and professional. They explained everything in a way I could understand and even more importantly they listen to me.

June 15, 2025

So reassuring to know there is competent quick health attention in my neighborhood!

June 15, 2025

Great staff.

June 15, 2025

Couldn't have been a better experience... super nice staff, quick, free parking. Would recommend if having to go to the ER ... this is the only one I would recommend.

June 11, 2025

Visit went as well as I could hope for.

June 11, 2025

They really cared about me. I was really sick

June 4, 2025

I'm a healthcare provider, and this is the best urgent care I've been to after living in East top for over 10 years

May 29, 2025

I was from out of town and everybody was so nice and very helpful and really made me feel better and I would recommend it to anybody. Thank you and you have a wonderful staff.

May 29, 2025

Excellent experience and welcoming feeling. That's been my experience in several visits in last few years.

May 25, 2025

My visit was pleasant but making the appointment through My Chart was difficult. Too nany "oops we're sorry" and no confirmation that I had an appointment. I went to the facility at my supposed time just in case my appointment was made.

July 25, 2025

My visit was a waste of time in my opinion. No one showed concern, NP dismissed it as a "it's just a virus going around". I just received a call from a very disgruntled employee talking really fast that I could not understand where they were calling from, after she identified herself calling from Wellstar she proceed to ask me for my DOB for some test results. I asked her what test results since the only test I got during my visit as for strep throat which the nurse had already giving me the results during the visit. The disgruntled employee seemed to get really annoyed because I did not give her my DOB and said "I cannot keep talking to you after this conversation" and hung up the phone. This is not the right way to communicate with patients. Wellstar needs to train their employees better.

July 25, 2025

The nurse and Dr showed concern for me

July 25, 2025

No concern was shown by the RN it was almost like it was a bother being there and they were just trying to get me just. Little concern was shown for my pain and my symptoms were down played. I ended up in pain over the weekend and went to my PCP the following Monday he diagnosed a lower GI spasm and gave me an antispasmodic which relieved the issues within 24 hrs. If your team had spend a little more time actually listening to my issues they would not has dismissed me so readily. Just sad no one will actually get read this and not cause anyone else unnecessary pain.

July 25, 2025

Very helpful as usual.

July 24, 2025

Thank you.

July 23, 2025

So far, I feel better and this urgent care has always helped me!

July 21, 2025

I had serious pneumonia. I had to get a second opinion at another urgent care who told me I would have been in the ER in another day. She barely listened to my breathing and seemed to want me out of there as quickly as possible.

July 14, 2025

The NP and CMA were very helpful and knowledgeable! Always a great experience!!

July 13, 2025

Everyone went the extra mile! Amber put a smile on my face instructions with a message that said Feel Better. That meant a lot to me. Just what I needed.

July 12, 2025

I wanna say that I had a great experience from the time I walked in the door until I left the door. Everybody was curious, very helpful, informative, had no complaints, and I definitely, if I ever have to have another emergency, will come to this facility, and I thank everybody. Thank you.

July 11, 2025

Great experience, vey nice staff, nice building

July 9, 2025

The Nurse PA told my daughter not to eat if she wasn't hungry. I explained to the NP that my daughter had just been discharged from a 12 week eating disorder program and that eating regular meals is critical.

July 9, 2025

The entire staff was extremely responsive in treating my severe allergic reaction to yellow jacket sting. I'm very pleased with the service I received. Thank you.

July 4, 2025

My finger proved to be sprained and not broken which was an ideal outcome however I would have preferred a whole finger splint rather than the 1" splint I received. Went home and taped my two fingers together which provided the extra support needed. Thank you!!!

July 4, 2025

Nothing but Professional. Great Experience.

July 2, 2025

The staff was awesome.

July 2, 2025

The receptionist was quite helpful at looking at past records and current bill for me. I appreciated her help and attitude in helping me!

June 29, 2025

They were excellent. They were caring, knowledgeable, and professional. They explained everything in a way I could understand and even more importantly they listen to me.

June 15, 2025

So reassuring to know there is competent quick health attention in my neighborhood!

June 15, 2025

Great staff.

June 15, 2025

Not thorough

June 15, 2025

Couldn't have been a better experience... super nice staff, quick, free parking. Would recommend if having to go to the ER ... this is the only one I would recommend.

June 11, 2025

Visit went as well as I could hope for.

June 11, 2025

The office was very clean and the staff was very friendly. I did appreciate the monitor letting you know where you stand in the queue, it helps the waiting time a bit. I felt like the NP and the nurse really listened to my concerns and helped me find an after hours pharmacy since I was visiting from out of town. For feeling absolutely miserable upon arrival, this was a relatively quick trip to felling better. Thanks to all for your help.

June 5, 2025

They really cared about me. I was really sick

June 4, 2025

I'm a healthcare provider, and this is the best urgent care I've been to after living in East top for over 10 years

May 29, 2025

The prescription I received did not work and after calling back the office and requesting a follow-up, they have not called me back.

May 29, 2025

I was from out of town and everybody was so nice and very helpful and really made me feel better and I would recommend it to anybody. Thank you and you have a wonderful staff.

May 29, 2025

Excellent experience and welcoming feeling. That's been my experience in several visits in last few years.

May 25, 2025

Excellent experience and welcoming feeling. That's been my experience in several visits in last few years.

May 25, 2025

I was from out of town and everybody was so nice and very helpful and really made me feel better and I would recommend it to anybody. Thank you and you have a wonderful staff.

May 29, 2025

I'm a healthcare provider, and this is the best urgent care I've been to after living in East top for over 10 years

May 29, 2025

The prescription I received did not work and after calling back the office and requesting a follow-up, they have not called me back.

May 29, 2025

They really cared about me. I was really sick

June 4, 2025

The office was very clean and the staff was very friendly. I did appreciate the monitor letting you know where you stand in the queue, it helps the waiting time a bit. I felt like the NP and the nurse really listened to my concerns and helped me find an after hours pharmacy since I was visiting from out of town. For feeling absolutely miserable upon arrival, this was a relatively quick trip to felling better. Thanks to all for your help.

June 5, 2025

Visit went as well as I could hope for.

June 11, 2025

Couldn't have been a better experience... super nice staff, quick, free parking. Would recommend if having to go to the ER ... this is the only one I would recommend.

June 11, 2025

Not thorough

June 15, 2025

Great staff.

June 15, 2025

They were excellent. They were caring, knowledgeable, and professional. They explained everything in a way I could understand and even more importantly they listen to me.

June 15, 2025

So reassuring to know there is competent quick health attention in my neighborhood!

June 15, 2025

The receptionist was quite helpful at looking at past records and current bill for me. I appreciated her help and attitude in helping me!

June 29, 2025

The staff was awesome.

July 2, 2025

Nothing but Professional. Great Experience.

July 2, 2025

My finger proved to be sprained and not broken which was an ideal outcome however I would have preferred a whole finger splint rather than the 1" splint I received. Went home and taped my two fingers together which provided the extra support needed. Thank you!!!

July 4, 2025

The entire staff was extremely responsive in treating my severe allergic reaction to yellow jacket sting. I'm very pleased with the service I received. Thank you.

July 4, 2025

The Nurse PA told my daughter not to eat if she wasn't hungry. I explained to the NP that my daughter had just been discharged from a 12 week eating disorder program and that eating regular meals is critical.

July 9, 2025

Great experience, vey nice staff, nice building

July 9, 2025

I wanna say that I had a great experience from the time I walked in the door until I left the door. Everybody was curious, very helpful, informative, had no complaints, and I definitely, if I ever have to have another emergency, will come to this facility, and I thank everybody. Thank you.

July 11, 2025

Everyone went the extra mile! Amber put a smile on my face instructions with a message that said Feel Better. That meant a lot to me. Just what I needed.

July 12, 2025

The NP and CMA were very helpful and knowledgeable! Always a great experience!!

July 13, 2025

I had serious pneumonia. I had to get a second opinion at another urgent care who told me I would have been in the ER in another day. She barely listened to my breathing and seemed to want me out of there as quickly as possible.

July 14, 2025

So far, I feel better and this urgent care has always helped me!

July 21, 2025

Thank you.

July 23, 2025

Very helpful as usual.

July 24, 2025

No concern was shown by the RN it was almost like it was a bother being there and they were just trying to get me just. Little concern was shown for my pain and my symptoms were down played. I ended up in pain over the weekend and went to my PCP the following Monday he diagnosed a lower GI spasm and gave me an antispasmodic which relieved the issues within 24 hrs. If your team had spend a little more time actually listening to my issues they would not has dismissed me so readily. Just sad no one will actually get read this and not cause anyone else unnecessary pain.

July 25, 2025

The nurse and Dr showed concern for me

July 25, 2025

My visit was a waste of time in my opinion. No one showed concern, NP dismissed it as a "it's just a virus going around". I just received a call from a very disgruntled employee talking really fast that I could not understand where they were calling from, after she identified herself calling from Wellstar she proceed to ask me for my DOB for some test results. I asked her what test results since the only test I got during my visit as for strep throat which the nurse had already giving me the results during the visit. The disgruntled employee seemed to get really annoyed because I did not give her my DOB and said "I cannot keep talking to you after this conversation" and hung up the phone. This is not the right way to communicate with patients. Wellstar needs to train their employees better.

July 25, 2025

My visit was pleasant but making the appointment through My Chart was difficult. Too nany "oops we're sorry" and no confirmation that I had an appointment. I went to the facility at my supposed time just in case my appointment was made.

July 25, 2025