Benjamin Lawless, MD
Specialties
Urgent Care
Education & Training
Doctor of Medicine
Benjamin Lawless, MD
Urgent Care Specialist with Wellstar since 2013.
Specialties
Urgent Care
Education & Training
Doctor of Medicine
Office Locations
Expertise
Specialties
- Urgent Care
Education & Training
- University of Louisville School of Medicine
Certifications
- American Board of Family Medicine
Languages spoken
- English
Patient Reviews
Overall patient rating
4.5Based on 858 patient ratings
- I'd recommend this provider to family and friends
-
- Listened to me carefully
-
- I'd recommend this facility to family and friends
-
- Guided me on what to do after my visit
-
All reviews have been submitted by patients after seeing the provider.For more information about the review system, check out this Learn more about our review system.
Patient Reviews
5
The nurse that saw me along with the Doctor was excellent.
December 6, 2024
5
I was well taken care of.
December 6, 2024
5
I made a reservation for noon and still had not been called back by 12:45. I waited in my car since I had a respiratory illness and wanted to keep others healthy. After waiting 45 minutes I went inside to see what my wait time would be. The front desk worker unkindly told me that the "appointments" are "reservations" and that does not guarantee that you will be seen at the time you reserve. I understand that, however, I do not wait 45 minutes past a reservation at a restaurant for my name to be called. I got upset and replied that it seemed a bit ridiculous for that to be the response asked to remove myself from the list since I had to return to work. At that time the other, kinder desk associate told me my phone was called at 12:30. I had 0 missed calls, and was able to show her that. She kindly apologized to me and spoke with a nurse who was able to squeeze me in. The nurse and doctoral staff were exceptional and helped see about my illness. Overall, I had a fine experience, but the wait time was disappointing. To be considered a urgent care, there was little to no urgency for seeing their patients.
December 6, 2024
2
I feel like the provider rushed in and rushed right back out and didn't give me a chance to really voice my concerns about my child or discuss what was wrong with him or what his treatment would be.
December 6, 2024
5
There was a discrepancy between what the doctor reported to me after the x-ray and what he put in the written discharge of the diagnosis and what the x-ray tech said were the x-ray reading results. And that was confusing that there was not an agreement between the doctor and the x-ray tech and left it unknown who had the correct answer.
December 6, 2024
5
The staff at the Acworth Center are always professional, caring and courteous. Dr. Lawless was attentive with a great bedside manner. Also, the nurse was thorough and professional too!
December 5, 2024
5
It was a great experience! The nurses were especially amazing
November 27, 2024
5
The nurses and Dr. Lawless were excellent in explaining what to expect to my daughter. She was nervous, but even as we discussed what we would have to do at home she expressed an understanding and trusted it would work well "Because he said that wouldn't hurt, and it didn't...and he said that part might hurt and it did." The honest explanation set a clear expectation for myself and my child. Thank you!
November 27, 2024
5
Very pleasant for urgent care. Nurse and Dr were very attentive.
November 27, 2024
5
Dr. Benjamin Lawless is one of the best doctors I have ever seen. He is kind, knowledgeable, and thorough. I wish he were my primary care doctor because you can't find doctors like him anymore. Most doctors would have given you a shot of steroids and sent you on your way but Dr. Lawless called for an X-ray even though my lungs sounded clear. He knew my fever and high heart was caused by something more. The X-ray showed that I had pneumonia. I thank God for Dr. Lawless. He saved my life that day. Thank you, Dr. Lawless for caring and being great at your job! It shows!!!
December 1, 2024
5
I have insurance, why did I have to pay for my xray?
November 22, 2024
5
Super Office staff
November 22, 2024
5
As I was checking in at kiosk, it froze or paused. I received a text for my chart saying I was checked in. After watching everyone in waiting room be called back, I went to nurses station to see if I was on list. I was not on list, I was then added at end of line. I tell you this as a record, not a complaint. If the monitor had been working I would have not sat for 30 minutes before I figured out what happened. Thank you.
November 22, 2024
5
Very efficient and professional.
November 20, 2024
5
Even though it took some time l got what I wanted.
November 12, 2024
5
I was not told I needed to call the Imaging Department for my chest XRay. There was a sign on the wall but it's NOT clear it was my task to complete. Why is up to the patient to schedule the XRay? I'm not part of the staff who communicates with the imaging department. That process is broken. Not a good plan. I did like to option to wait in my car until an exam room was available for me.
November 10, 2024
5
Great
November 7, 2024
5
the place was immaculate. They had courtesy phone chargers. The people were so kind. After Pray they gave my baby a stuffed bear that she named Stella. It was the best experience ever
November 7, 2024
5
The staff from the front office, nurses and the provider were really really nice. It was our first visit to this location and we were very happy how nice they were. I definitely recommend this place to anybody.
November 7, 2024
4
Everyone was nice and did not have to wait a long time.
November 6, 2024
5
Dr. Lawless was very professional. Very nice and explain everything that was going on with me. The staff were very nice and professional.
November 6, 2024
5
Yes, they did very well with everything. Everything was very good, very good. Thank you.
November 7, 2024
5
Excellent service, friendly employees, fast attendance. I highly recommend this facility.
November 5, 2024
5
Staff was very professional and courteous
November 3, 2024
5
Everyone was so nice and professional
November 3, 2024
5
I had never been here before but will definitely go back if needed in the future.
November 2, 2024
5
Radiology technician extremely professional and kindness
October 30, 2024
4
My test results at visit said it was positive however lab results said something else. No one has contacted me regarding the conflicting results. Also it would have been nice to know i would get a text when they were ready to see me. I could have waited in my car instead of a room full of sick people.
October 30, 2024
5
I came prepared for a long wait, and I was pleasantly surprised that there was only one other person waiting in the waiting room. And my wait time was not very long at all. I appreciated them taking time listening to my concerns and making me feel like they really cared. Everyone that i encountered were very nice and helpful. I was not rushed, they took their time and made sure I understood, especially the doctor. Thanks to all of them!!!!
October 24, 2024
5
Great experience. Helpful and efficient.
October 23, 2024
5
The nurse that saw me along with the Doctor was excellent.
December 6, 2024
5
I was well taken care of.
December 6, 2024
5
I made a reservation for noon and still had not been called back by 12:45. I waited in my car since I had a respiratory illness and wanted to keep others healthy. After waiting 45 minutes I went inside to see what my wait time would be. The front desk worker unkindly told me that the "appointments" are "reservations" and that does not guarantee that you will be seen at the time you reserve. I understand that, however, I do not wait 45 minutes past a reservation at a restaurant for my name to be called. I got upset and replied that it seemed a bit ridiculous for that to be the response asked to remove myself from the list since I had to return to work. At that time the other, kinder desk associate told me my phone was called at 12:30. I had 0 missed calls, and was able to show her that. She kindly apologized to me and spoke with a nurse who was able to squeeze me in. The nurse and doctoral staff were exceptional and helped see about my illness. Overall, I had a fine experience, but the wait time was disappointing. To be considered a urgent care, there was little to no urgency for seeing their patients.
December 6, 2024
5
There was a discrepancy between what the doctor reported to me after the x-ray and what he put in the written discharge of the diagnosis and what the x-ray tech said were the x-ray reading results. And that was confusing that there was not an agreement between the doctor and the x-ray tech and left it unknown who had the correct answer.
December 6, 2024
5
The staff at the Acworth Center are always professional, caring and courteous. Dr. Lawless was attentive with a great bedside manner. Also, the nurse was thorough and professional too!
December 5, 2024
5
It was a great experience! The nurses were especially amazing
November 27, 2024
5
The nurses and Dr. Lawless were excellent in explaining what to expect to my daughter. She was nervous, but even as we discussed what we would have to do at home she expressed an understanding and trusted it would work well "Because he said that wouldn't hurt, and it didn't...and he said that part might hurt and it did." The honest explanation set a clear expectation for myself and my child. Thank you!
November 27, 2024
5
Very pleasant for urgent care. Nurse and Dr were very attentive.
November 27, 2024
5
Dr. Benjamin Lawless is one of the best doctors I have ever seen. He is kind, knowledgeable, and thorough. I wish he were my primary care doctor because you can't find doctors like him anymore. Most doctors would have given you a shot of steroids and sent you on your way but Dr. Lawless called for an X-ray even though my lungs sounded clear. He knew my fever and high heart was caused by something more. The X-ray showed that I had pneumonia. I thank God for Dr. Lawless. He saved my life that day. Thank you, Dr. Lawless for caring and being great at your job! It shows!!!
December 1, 2024
5
I have insurance, why did I have to pay for my xray?
November 22, 2024
5
Super Office staff
November 22, 2024
5
As I was checking in at kiosk, it froze or paused. I received a text for my chart saying I was checked in. After watching everyone in waiting room be called back, I went to nurses station to see if I was on list. I was not on list, I was then added at end of line. I tell you this as a record, not a complaint. If the monitor had been working I would have not sat for 30 minutes before I figured out what happened. Thank you.
November 22, 2024
5
Very efficient and professional.
November 20, 2024
5
Even though it took some time l got what I wanted.
November 12, 2024
5
I was not told I needed to call the Imaging Department for my chest XRay. There was a sign on the wall but it's NOT clear it was my task to complete. Why is up to the patient to schedule the XRay? I'm not part of the staff who communicates with the imaging department. That process is broken. Not a good plan. I did like to option to wait in my car until an exam room was available for me.
November 10, 2024
5
Great
November 7, 2024
5
the place was immaculate. They had courtesy phone chargers. The people were so kind. After Pray they gave my baby a stuffed bear that she named Stella. It was the best experience ever
November 7, 2024
5
The staff from the front office, nurses and the provider were really really nice. It was our first visit to this location and we were very happy how nice they were. I definitely recommend this place to anybody.
November 7, 2024
5
Dr. Lawless was very professional. Very nice and explain everything that was going on with me. The staff were very nice and professional.
November 6, 2024
5
Yes, they did very well with everything. Everything was very good, very good. Thank you.
November 7, 2024
5
Excellent service, friendly employees, fast attendance. I highly recommend this facility.
November 5, 2024
5
Staff was very professional and courteous
November 3, 2024
5
Everyone was so nice and professional
November 3, 2024
5
I had never been here before but will definitely go back if needed in the future.
November 2, 2024
5
Radiology technician extremely professional and kindness
October 30, 2024
5
I came prepared for a long wait, and I was pleasantly surprised that there was only one other person waiting in the waiting room. And my wait time was not very long at all. I appreciated them taking time listening to my concerns and making me feel like they really cared. Everyone that i encountered were very nice and helpful. I was not rushed, they took their time and made sure I understood, especially the doctor. Thanks to all of them!!!!
October 24, 2024
5
Great experience. Helpful and efficient.
October 23, 2024
4
Everyone was nice and did not have to wait a long time.
November 6, 2024
4
My test results at visit said it was positive however lab results said something else. No one has contacted me regarding the conflicting results. Also it would have been nice to know i would get a text when they were ready to see me. I could have waited in my car instead of a room full of sick people.
October 30, 2024
2
I feel like the provider rushed in and rushed right back out and didn't give me a chance to really voice my concerns about my child or discuss what was wrong with him or what his treatment would be.
December 6, 2024
2
I feel like the provider rushed in and rushed right back out and didn't give me a chance to really voice my concerns about my child or discuss what was wrong with him or what his treatment would be.
December 6, 2024
4
Everyone was nice and did not have to wait a long time.
November 6, 2024
4
My test results at visit said it was positive however lab results said something else. No one has contacted me regarding the conflicting results. Also it would have been nice to know i would get a text when they were ready to see me. I could have waited in my car instead of a room full of sick people.
October 30, 2024
5
The nurse that saw me along with the Doctor was excellent.
December 6, 2024
5
I was well taken care of.
December 6, 2024
5
I made a reservation for noon and still had not been called back by 12:45. I waited in my car since I had a respiratory illness and wanted to keep others healthy. After waiting 45 minutes I went inside to see what my wait time would be. The front desk worker unkindly told me that the "appointments" are "reservations" and that does not guarantee that you will be seen at the time you reserve. I understand that, however, I do not wait 45 minutes past a reservation at a restaurant for my name to be called. I got upset and replied that it seemed a bit ridiculous for that to be the response asked to remove myself from the list since I had to return to work. At that time the other, kinder desk associate told me my phone was called at 12:30. I had 0 missed calls, and was able to show her that. She kindly apologized to me and spoke with a nurse who was able to squeeze me in. The nurse and doctoral staff were exceptional and helped see about my illness. Overall, I had a fine experience, but the wait time was disappointing. To be considered a urgent care, there was little to no urgency for seeing their patients.
December 6, 2024
5
There was a discrepancy between what the doctor reported to me after the x-ray and what he put in the written discharge of the diagnosis and what the x-ray tech said were the x-ray reading results. And that was confusing that there was not an agreement between the doctor and the x-ray tech and left it unknown who had the correct answer.
December 6, 2024
5
The staff at the Acworth Center are always professional, caring and courteous. Dr. Lawless was attentive with a great bedside manner. Also, the nurse was thorough and professional too!
December 5, 2024
5
It was a great experience! The nurses were especially amazing
November 27, 2024
5
The nurses and Dr. Lawless were excellent in explaining what to expect to my daughter. She was nervous, but even as we discussed what we would have to do at home she expressed an understanding and trusted it would work well "Because he said that wouldn't hurt, and it didn't...and he said that part might hurt and it did." The honest explanation set a clear expectation for myself and my child. Thank you!
November 27, 2024
5
Very pleasant for urgent care. Nurse and Dr were very attentive.
November 27, 2024
5
Dr. Benjamin Lawless is one of the best doctors I have ever seen. He is kind, knowledgeable, and thorough. I wish he were my primary care doctor because you can't find doctors like him anymore. Most doctors would have given you a shot of steroids and sent you on your way but Dr. Lawless called for an X-ray even though my lungs sounded clear. He knew my fever and high heart was caused by something more. The X-ray showed that I had pneumonia. I thank God for Dr. Lawless. He saved my life that day. Thank you, Dr. Lawless for caring and being great at your job! It shows!!!
December 1, 2024
5
I have insurance, why did I have to pay for my xray?
November 22, 2024
5
Super Office staff
November 22, 2024
5
As I was checking in at kiosk, it froze or paused. I received a text for my chart saying I was checked in. After watching everyone in waiting room be called back, I went to nurses station to see if I was on list. I was not on list, I was then added at end of line. I tell you this as a record, not a complaint. If the monitor had been working I would have not sat for 30 minutes before I figured out what happened. Thank you.
November 22, 2024
5
Very efficient and professional.
November 20, 2024
5
Even though it took some time l got what I wanted.
November 12, 2024
5
I was not told I needed to call the Imaging Department for my chest XRay. There was a sign on the wall but it's NOT clear it was my task to complete. Why is up to the patient to schedule the XRay? I'm not part of the staff who communicates with the imaging department. That process is broken. Not a good plan. I did like to option to wait in my car until an exam room was available for me.
November 10, 2024
5
Great
November 7, 2024
5
the place was immaculate. They had courtesy phone chargers. The people were so kind. After Pray they gave my baby a stuffed bear that she named Stella. It was the best experience ever
November 7, 2024
5
The staff from the front office, nurses and the provider were really really nice. It was our first visit to this location and we were very happy how nice they were. I definitely recommend this place to anybody.
November 7, 2024
5
Dr. Lawless was very professional. Very nice and explain everything that was going on with me. The staff were very nice and professional.
November 6, 2024
5
Yes, they did very well with everything. Everything was very good, very good. Thank you.
November 7, 2024
5
Excellent service, friendly employees, fast attendance. I highly recommend this facility.
November 5, 2024
5
Staff was very professional and courteous
November 3, 2024
5
Everyone was so nice and professional
November 3, 2024
5
I had never been here before but will definitely go back if needed in the future.
November 2, 2024
5
Radiology technician extremely professional and kindness
October 30, 2024
5
I came prepared for a long wait, and I was pleasantly surprised that there was only one other person waiting in the waiting room. And my wait time was not very long at all. I appreciated them taking time listening to my concerns and making me feel like they really cared. Everyone that i encountered were very nice and helpful. I was not rushed, they took their time and made sure I understood, especially the doctor. Thanks to all of them!!!!
October 24, 2024
5
Great experience. Helpful and efficient.
October 23, 2024
5
The nurse that saw me along with the Doctor was excellent.
December 6, 2024
5
I was well taken care of.
December 6, 2024
5
I made a reservation for noon and still had not been called back by 12:45. I waited in my car since I had a respiratory illness and wanted to keep others healthy. After waiting 45 minutes I went inside to see what my wait time would be. The front desk worker unkindly told me that the "appointments" are "reservations" and that does not guarantee that you will be seen at the time you reserve. I understand that, however, I do not wait 45 minutes past a reservation at a restaurant for my name to be called. I got upset and replied that it seemed a bit ridiculous for that to be the response asked to remove myself from the list since I had to return to work. At that time the other, kinder desk associate told me my phone was called at 12:30. I had 0 missed calls, and was able to show her that. She kindly apologized to me and spoke with a nurse who was able to squeeze me in. The nurse and doctoral staff were exceptional and helped see about my illness. Overall, I had a fine experience, but the wait time was disappointing. To be considered a urgent care, there was little to no urgency for seeing their patients.
December 6, 2024
2
I feel like the provider rushed in and rushed right back out and didn't give me a chance to really voice my concerns about my child or discuss what was wrong with him or what his treatment would be.
December 6, 2024
5
There was a discrepancy between what the doctor reported to me after the x-ray and what he put in the written discharge of the diagnosis and what the x-ray tech said were the x-ray reading results. And that was confusing that there was not an agreement between the doctor and the x-ray tech and left it unknown who had the correct answer.
December 6, 2024
5
The staff at the Acworth Center are always professional, caring and courteous. Dr. Lawless was attentive with a great bedside manner. Also, the nurse was thorough and professional too!
December 5, 2024
5
Dr. Benjamin Lawless is one of the best doctors I have ever seen. He is kind, knowledgeable, and thorough. I wish he were my primary care doctor because you can't find doctors like him anymore. Most doctors would have given you a shot of steroids and sent you on your way but Dr. Lawless called for an X-ray even though my lungs sounded clear. He knew my fever and high heart was caused by something more. The X-ray showed that I had pneumonia. I thank God for Dr. Lawless. He saved my life that day. Thank you, Dr. Lawless for caring and being great at your job! It shows!!!
December 1, 2024
5
It was a great experience! The nurses were especially amazing
November 27, 2024
5
The nurses and Dr. Lawless were excellent in explaining what to expect to my daughter. She was nervous, but even as we discussed what we would have to do at home she expressed an understanding and trusted it would work well "Because he said that wouldn't hurt, and it didn't...and he said that part might hurt and it did." The honest explanation set a clear expectation for myself and my child. Thank you!
November 27, 2024
5
Very pleasant for urgent care. Nurse and Dr were very attentive.
November 27, 2024
5
I have insurance, why did I have to pay for my xray?
November 22, 2024
5
Super Office staff
November 22, 2024
5
As I was checking in at kiosk, it froze or paused. I received a text for my chart saying I was checked in. After watching everyone in waiting room be called back, I went to nurses station to see if I was on list. I was not on list, I was then added at end of line. I tell you this as a record, not a complaint. If the monitor had been working I would have not sat for 30 minutes before I figured out what happened. Thank you.
November 22, 2024
5
Very efficient and professional.
November 20, 2024
5
Even though it took some time l got what I wanted.
November 12, 2024
5
I was not told I needed to call the Imaging Department for my chest XRay. There was a sign on the wall but it's NOT clear it was my task to complete. Why is up to the patient to schedule the XRay? I'm not part of the staff who communicates with the imaging department. That process is broken. Not a good plan. I did like to option to wait in my car until an exam room was available for me.
November 10, 2024
5
Great
November 7, 2024
5
the place was immaculate. They had courtesy phone chargers. The people were so kind. After Pray they gave my baby a stuffed bear that she named Stella. It was the best experience ever
November 7, 2024
5
The staff from the front office, nurses and the provider were really really nice. It was our first visit to this location and we were very happy how nice they were. I definitely recommend this place to anybody.
November 7, 2024
5
Yes, they did very well with everything. Everything was very good, very good. Thank you.
November 7, 2024
4
Everyone was nice and did not have to wait a long time.
November 6, 2024
5
Dr. Lawless was very professional. Very nice and explain everything that was going on with me. The staff were very nice and professional.
November 6, 2024
5
Excellent service, friendly employees, fast attendance. I highly recommend this facility.
November 5, 2024
5
Staff was very professional and courteous
November 3, 2024
5
Everyone was so nice and professional
November 3, 2024
5
I had never been here before but will definitely go back if needed in the future.
November 2, 2024
5
Radiology technician extremely professional and kindness
October 30, 2024
4
My test results at visit said it was positive however lab results said something else. No one has contacted me regarding the conflicting results. Also it would have been nice to know i would get a text when they were ready to see me. I could have waited in my car instead of a room full of sick people.
October 30, 2024
5
I came prepared for a long wait, and I was pleasantly surprised that there was only one other person waiting in the waiting room. And my wait time was not very long at all. I appreciated them taking time listening to my concerns and making me feel like they really cared. Everyone that i encountered were very nice and helpful. I was not rushed, they took their time and made sure I understood, especially the doctor. Thanks to all of them!!!!
October 24, 2024
5
Great experience. Helpful and efficient.
October 23, 2024
5
Great experience. Helpful and efficient.
October 23, 2024
5
I came prepared for a long wait, and I was pleasantly surprised that there was only one other person waiting in the waiting room. And my wait time was not very long at all. I appreciated them taking time listening to my concerns and making me feel like they really cared. Everyone that i encountered were very nice and helpful. I was not rushed, they took their time and made sure I understood, especially the doctor. Thanks to all of them!!!!
October 24, 2024
4
My test results at visit said it was positive however lab results said something else. No one has contacted me regarding the conflicting results. Also it would have been nice to know i would get a text when they were ready to see me. I could have waited in my car instead of a room full of sick people.
October 30, 2024
5
Radiology technician extremely professional and kindness
October 30, 2024
5
I had never been here before but will definitely go back if needed in the future.
November 2, 2024
5
Everyone was so nice and professional
November 3, 2024
5
Staff was very professional and courteous
November 3, 2024
5
Excellent service, friendly employees, fast attendance. I highly recommend this facility.
November 5, 2024
5
Dr. Lawless was very professional. Very nice and explain everything that was going on with me. The staff were very nice and professional.
November 6, 2024
4
Everyone was nice and did not have to wait a long time.
November 6, 2024
5
Yes, they did very well with everything. Everything was very good, very good. Thank you.
November 7, 2024
5
The staff from the front office, nurses and the provider were really really nice. It was our first visit to this location and we were very happy how nice they were. I definitely recommend this place to anybody.
November 7, 2024
5
Great
November 7, 2024
5
the place was immaculate. They had courtesy phone chargers. The people were so kind. After Pray they gave my baby a stuffed bear that she named Stella. It was the best experience ever
November 7, 2024
5
I was not told I needed to call the Imaging Department for my chest XRay. There was a sign on the wall but it's NOT clear it was my task to complete. Why is up to the patient to schedule the XRay? I'm not part of the staff who communicates with the imaging department. That process is broken. Not a good plan. I did like to option to wait in my car until an exam room was available for me.
November 10, 2024
5
Even though it took some time l got what I wanted.
November 12, 2024
5
Very efficient and professional.
November 20, 2024
5
As I was checking in at kiosk, it froze or paused. I received a text for my chart saying I was checked in. After watching everyone in waiting room be called back, I went to nurses station to see if I was on list. I was not on list, I was then added at end of line. I tell you this as a record, not a complaint. If the monitor had been working I would have not sat for 30 minutes before I figured out what happened. Thank you.
November 22, 2024
5
Super Office staff
November 22, 2024
5
I have insurance, why did I have to pay for my xray?
November 22, 2024
5
Very pleasant for urgent care. Nurse and Dr were very attentive.
November 27, 2024
5
It was a great experience! The nurses were especially amazing
November 27, 2024
5
The nurses and Dr. Lawless were excellent in explaining what to expect to my daughter. She was nervous, but even as we discussed what we would have to do at home she expressed an understanding and trusted it would work well "Because he said that wouldn't hurt, and it didn't...and he said that part might hurt and it did." The honest explanation set a clear expectation for myself and my child. Thank you!
November 27, 2024
5
Dr. Benjamin Lawless is one of the best doctors I have ever seen. He is kind, knowledgeable, and thorough. I wish he were my primary care doctor because you can't find doctors like him anymore. Most doctors would have given you a shot of steroids and sent you on your way but Dr. Lawless called for an X-ray even though my lungs sounded clear. He knew my fever and high heart was caused by something more. The X-ray showed that I had pneumonia. I thank God for Dr. Lawless. He saved my life that day. Thank you, Dr. Lawless for caring and being great at your job! It shows!!!
December 1, 2024
5
The staff at the Acworth Center are always professional, caring and courteous. Dr. Lawless was attentive with a great bedside manner. Also, the nurse was thorough and professional too!
December 5, 2024
5
I was well taken care of.
December 6, 2024
5
I made a reservation for noon and still had not been called back by 12:45. I waited in my car since I had a respiratory illness and wanted to keep others healthy. After waiting 45 minutes I went inside to see what my wait time would be. The front desk worker unkindly told me that the "appointments" are "reservations" and that does not guarantee that you will be seen at the time you reserve. I understand that, however, I do not wait 45 minutes past a reservation at a restaurant for my name to be called. I got upset and replied that it seemed a bit ridiculous for that to be the response asked to remove myself from the list since I had to return to work. At that time the other, kinder desk associate told me my phone was called at 12:30. I had 0 missed calls, and was able to show her that. She kindly apologized to me and spoke with a nurse who was able to squeeze me in. The nurse and doctoral staff were exceptional and helped see about my illness. Overall, I had a fine experience, but the wait time was disappointing. To be considered a urgent care, there was little to no urgency for seeing their patients.
December 6, 2024
2
I feel like the provider rushed in and rushed right back out and didn't give me a chance to really voice my concerns about my child or discuss what was wrong with him or what his treatment would be.
December 6, 2024
5
There was a discrepancy between what the doctor reported to me after the x-ray and what he put in the written discharge of the diagnosis and what the x-ray tech said were the x-ray reading results. And that was confusing that there was not an agreement between the doctor and the x-ray tech and left it unknown who had the correct answer.
December 6, 2024
5
The nurse that saw me along with the Doctor was excellent.
December 6, 2024
Benjamin Lawless, MD
Urgent Care Specialist with Wellstar since 2013
Rating
4.5
|
Specialties
Urgent Care
Education
Doctor of Medicine
Medical School
University of Louisville School of Medicine
Residency
Prisma Health/University of SC SOM (Greenville)
Certifications
American Board of Family Medicine
Spoken Languages
English
Office Locations
|
www.wellstar.org/physicians/benjamin-lawless-md
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