Andrea Benford, NP

Great attitude and appeared genuinely concerned with my well being.

February 12, 2026

I had a great experience. The staff was very, very helpful. Everybody was quick and efficient and friendly and very good at their jobs. It was great. I couldn't say enough good about it. Thanks.

February 12, 2026

The staff and faculty were very good, very nice to us, but one drawback was I had questions about my daughter's medication afterwards and despite several calls and messages, I did not get to, I did not hear back from a nurse about those questions. So my questions went unanswered and that is, that's a big no for me. So I would love to see that improve if it's at all possible. Thank you.

February 10, 2026

The care they showed me during my scariest time of how I was feeling. Nurse April and Np Andrea. Front desk staff .

February 8, 2026

This office is wonderful, but the WellSTAR on Fairview Road is not even the same. They do not even compare.

January 28, 2026

Very clean environment.

January 23, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

Great attitude and appeared genuinely concerned with my well being.

February 12, 2026

I had a great experience. The staff was very, very helpful. Everybody was quick and efficient and friendly and very good at their jobs. It was great. I couldn't say enough good about it. Thanks.

February 12, 2026

The care they showed me during my scariest time of how I was feeling. Nurse April and Np Andrea. Front desk staff .

February 8, 2026

This office is wonderful, but the WellSTAR on Fairview Road is not even the same. They do not even compare.

January 28, 2026

Very clean environment.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

The staff and faculty were very good, very nice to us, but one drawback was I had questions about my daughter's medication afterwards and despite several calls and messages, I did not get to, I did not hear back from a nurse about those questions. So my questions went unanswered and that is, that's a big no for me. So I would love to see that improve if it's at all possible. Thank you.

February 10, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

The staff and faculty were very good, very nice to us, but one drawback was I had questions about my daughter's medication afterwards and despite several calls and messages, I did not get to, I did not hear back from a nurse about those questions. So my questions went unanswered and that is, that's a big no for me. So I would love to see that improve if it's at all possible. Thank you.

February 10, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

Great attitude and appeared genuinely concerned with my well being.

February 12, 2026

I had a great experience. The staff was very, very helpful. Everybody was quick and efficient and friendly and very good at their jobs. It was great. I couldn't say enough good about it. Thanks.

February 12, 2026

The care they showed me during my scariest time of how I was feeling. Nurse April and Np Andrea. Front desk staff .

February 8, 2026

This office is wonderful, but the WellSTAR on Fairview Road is not even the same. They do not even compare.

January 28, 2026

Very clean environment.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

I had a great experience. The staff was very, very helpful. Everybody was quick and efficient and friendly and very good at their jobs. It was great. I couldn't say enough good about it. Thanks.

February 12, 2026

Great attitude and appeared genuinely concerned with my well being.

February 12, 2026

The staff and faculty were very good, very nice to us, but one drawback was I had questions about my daughter's medication afterwards and despite several calls and messages, I did not get to, I did not hear back from a nurse about those questions. So my questions went unanswered and that is, that's a big no for me. So I would love to see that improve if it's at all possible. Thank you.

February 10, 2026

The care they showed me during my scariest time of how I was feeling. Nurse April and Np Andrea. Front desk staff .

February 8, 2026

This office is wonderful, but the WellSTAR on Fairview Road is not even the same. They do not even compare.

January 28, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

exceptional treatment

January 23, 2026

Very clean environment.

January 23, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

Perfect

December 28, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

Staff and professionals were great???

January 11, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Always the best service.

January 12, 2026

Facility was clean

January 14, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Nothing else to say about it ok

January 22, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Very clean environment.

January 23, 2026

exceptional treatment

January 23, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

This office is wonderful, but the WellSTAR on Fairview Road is not even the same. They do not even compare.

January 28, 2026

The care they showed me during my scariest time of how I was feeling. Nurse April and Np Andrea. Front desk staff .

February 8, 2026

The staff and faculty were very good, very nice to us, but one drawback was I had questions about my daughter's medication afterwards and despite several calls and messages, I did not get to, I did not hear back from a nurse about those questions. So my questions went unanswered and that is, that's a big no for me. So I would love to see that improve if it's at all possible. Thank you.

February 10, 2026

Great attitude and appeared genuinely concerned with my well being.

February 12, 2026

I had a great experience. The staff was very, very helpful. Everybody was quick and efficient and friendly and very good at their jobs. It was great. I couldn't say enough good about it. Thanks.

February 12, 2026