Andrea Benford, NP

Very clean environment.

January 23, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

The nurse was very excellent on this, seeing my son, but the nurse practitioner was really rushy, very, very rushy. Probably was out of the room. Maybe it was a lot of people there, but it was just really, really, really, really, really rushy. But the nurse did an excellent job, but the practitioner, it was very rushed. I can say maybe probably under five minutes. So it just was really, really rushy. I'm not, I like to either, even though if you have a lot of people there and it's back to back, still kind of have a little time to say, hey, blah, blah, blah. But it was really, really, really rushy. Very, very, very, very rushy. But the nurse, the regular nurse did an excellent job, but the nurse practitioner, it was kind of a rush. Like I said, it probably was under five minutes. It was really, really quick.

December 21, 2025

I understand that many people are sick but what's the point of having an urge care if you have to go in to be told to make an appointment for several hours later when you're not feeling well. And there's no one in the waiting room at all. And then when you do make the appointment to come in and still have to wait in the waiting room for 15 minutes to be seen in the back. The intake nurse was very nice and concerned but the nurse practitioner that saw me was very nonchalant and she did not check on all the problems that was listed by the intake nurse. That was very disappointing.

December 19, 2025

Everyone was so wonderful and attentive I felt so cared for

December 17, 2025

I paid for service, after determine I was dehydrated treatment at that facility was no available. I was told I've fluids is not available at that facility. There for I had the go to another facility and pay the the same service again just to get the proper treatment for my urgent condition. I would be nice provided IV fluids at your facility

December 9, 2025

I did not appreciate having security called on me like I was a threat. I was and still am sick. Understanding and patience should have been at the for front of the interaction with the front desk staff. She allowed a previous experience, unrelated to me, to affect her interaction with me. I truly do not understand the point of checking in on my chart if I have to be asked the same questions in-person. Ask my name and date of birth to confirm who I am and then follow what the computer shows. She could have stated my address (others have). She was being an ass because she was already feeling some kind of way when I arrived. NOT MY FAULT!!!!!

December 8, 2025

Very clean environment.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

Everyone was so wonderful and attentive I felt so cared for

December 17, 2025

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

I paid for service, after determine I was dehydrated treatment at that facility was no available. I was told I've fluids is not available at that facility. There for I had the go to another facility and pay the the same service again just to get the proper treatment for my urgent condition. I would be nice provided IV fluids at your facility

December 9, 2025

I did not appreciate having security called on me like I was a threat. I was and still am sick. Understanding and patience should have been at the for front of the interaction with the front desk staff. She allowed a previous experience, unrelated to me, to affect her interaction with me. I truly do not understand the point of checking in on my chart if I have to be asked the same questions in-person. Ask my name and date of birth to confirm who I am and then follow what the computer shows. She could have stated my address (others have). She was being an ass because she was already feeling some kind of way when I arrived. NOT MY FAULT!!!!!

December 8, 2025

I understand that many people are sick but what's the point of having an urge care if you have to go in to be told to make an appointment for several hours later when you're not feeling well. And there's no one in the waiting room at all. And then when you do make the appointment to come in and still have to wait in the waiting room for 15 minutes to be seen in the back. The intake nurse was very nice and concerned but the nurse practitioner that saw me was very nonchalant and she did not check on all the problems that was listed by the intake nurse. That was very disappointing.

December 19, 2025

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

The nurse was very excellent on this, seeing my son, but the nurse practitioner was really rushy, very, very rushy. Probably was out of the room. Maybe it was a lot of people there, but it was just really, really, really, really, really rushy. But the nurse did an excellent job, but the practitioner, it was very rushed. I can say maybe probably under five minutes. So it just was really, really rushy. I'm not, I like to either, even though if you have a lot of people there and it's back to back, still kind of have a little time to say, hey, blah, blah, blah. But it was really, really, really rushy. Very, very, very, very rushy. But the nurse, the regular nurse did an excellent job, but the nurse practitioner, it was kind of a rush. Like I said, it probably was under five minutes. It was really, really quick.

December 21, 2025

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

The nurse was very excellent on this, seeing my son, but the nurse practitioner was really rushy, very, very rushy. Probably was out of the room. Maybe it was a lot of people there, but it was just really, really, really, really, really rushy. But the nurse did an excellent job, but the practitioner, it was very rushed. I can say maybe probably under five minutes. So it just was really, really rushy. I'm not, I like to either, even though if you have a lot of people there and it's back to back, still kind of have a little time to say, hey, blah, blah, blah. But it was really, really, really rushy. Very, very, very, very rushy. But the nurse, the regular nurse did an excellent job, but the nurse practitioner, it was kind of a rush. Like I said, it probably was under five minutes. It was really, really quick.

December 21, 2025

I understand that many people are sick but what's the point of having an urge care if you have to go in to be told to make an appointment for several hours later when you're not feeling well. And there's no one in the waiting room at all. And then when you do make the appointment to come in and still have to wait in the waiting room for 15 minutes to be seen in the back. The intake nurse was very nice and concerned but the nurse practitioner that saw me was very nonchalant and she did not check on all the problems that was listed by the intake nurse. That was very disappointing.

December 19, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

I paid for service, after determine I was dehydrated treatment at that facility was no available. I was told I've fluids is not available at that facility. There for I had the go to another facility and pay the the same service again just to get the proper treatment for my urgent condition. I would be nice provided IV fluids at your facility

December 9, 2025

I did not appreciate having security called on me like I was a threat. I was and still am sick. Understanding and patience should have been at the for front of the interaction with the front desk staff. She allowed a previous experience, unrelated to me, to affect her interaction with me. I truly do not understand the point of checking in on my chart if I have to be asked the same questions in-person. Ask my name and date of birth to confirm who I am and then follow what the computer shows. She could have stated my address (others have). She was being an ass because she was already feeling some kind of way when I arrived. NOT MY FAULT!!!!!

December 8, 2025

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

Very clean environment.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

exceptional treatment

January 23, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

Everyone was so wonderful and attentive I felt so cared for

December 17, 2025

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026

exceptional treatment

January 23, 2026

Very clean environment.

January 23, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Nothing else to say about it ok

January 22, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Facility was clean

January 14, 2026

Always the best service.

January 12, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Staff and professionals were great???

January 11, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

Perfect

December 28, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

The nurse was very excellent on this, seeing my son, but the nurse practitioner was really rushy, very, very rushy. Probably was out of the room. Maybe it was a lot of people there, but it was just really, really, really, really, really rushy. But the nurse did an excellent job, but the practitioner, it was very rushed. I can say maybe probably under five minutes. So it just was really, really rushy. I'm not, I like to either, even though if you have a lot of people there and it's back to back, still kind of have a little time to say, hey, blah, blah, blah. But it was really, really, really rushy. Very, very, very, very rushy. But the nurse, the regular nurse did an excellent job, but the nurse practitioner, it was kind of a rush. Like I said, it probably was under five minutes. It was really, really quick.

December 21, 2025

I understand that many people are sick but what's the point of having an urge care if you have to go in to be told to make an appointment for several hours later when you're not feeling well. And there's no one in the waiting room at all. And then when you do make the appointment to come in and still have to wait in the waiting room for 15 minutes to be seen in the back. The intake nurse was very nice and concerned but the nurse practitioner that saw me was very nonchalant and she did not check on all the problems that was listed by the intake nurse. That was very disappointing.

December 19, 2025

Everyone was so wonderful and attentive I felt so cared for

December 17, 2025

I paid for service, after determine I was dehydrated treatment at that facility was no available. I was told I've fluids is not available at that facility. There for I had the go to another facility and pay the the same service again just to get the proper treatment for my urgent condition. I would be nice provided IV fluids at your facility

December 9, 2025

I did not appreciate having security called on me like I was a threat. I was and still am sick. Understanding and patience should have been at the for front of the interaction with the front desk staff. She allowed a previous experience, unrelated to me, to affect her interaction with me. I truly do not understand the point of checking in on my chart if I have to be asked the same questions in-person. Ask my name and date of birth to confirm who I am and then follow what the computer shows. She could have stated my address (others have). She was being an ass because she was already feeling some kind of way when I arrived. NOT MY FAULT!!!!!

December 8, 2025

I did not appreciate having security called on me like I was a threat. I was and still am sick. Understanding and patience should have been at the for front of the interaction with the front desk staff. She allowed a previous experience, unrelated to me, to affect her interaction with me. I truly do not understand the point of checking in on my chart if I have to be asked the same questions in-person. Ask my name and date of birth to confirm who I am and then follow what the computer shows. She could have stated my address (others have). She was being an ass because she was already feeling some kind of way when I arrived. NOT MY FAULT!!!!!

December 8, 2025

I paid for service, after determine I was dehydrated treatment at that facility was no available. I was told I've fluids is not available at that facility. There for I had the go to another facility and pay the the same service again just to get the proper treatment for my urgent condition. I would be nice provided IV fluids at your facility

December 9, 2025

Everyone was so wonderful and attentive I felt so cared for

December 17, 2025

I understand that many people are sick but what's the point of having an urge care if you have to go in to be told to make an appointment for several hours later when you're not feeling well. And there's no one in the waiting room at all. And then when you do make the appointment to come in and still have to wait in the waiting room for 15 minutes to be seen in the back. The intake nurse was very nice and concerned but the nurse practitioner that saw me was very nonchalant and she did not check on all the problems that was listed by the intake nurse. That was very disappointing.

December 19, 2025

The nurse was very excellent on this, seeing my son, but the nurse practitioner was really rushy, very, very rushy. Probably was out of the room. Maybe it was a lot of people there, but it was just really, really, really, really, really rushy. But the nurse did an excellent job, but the practitioner, it was very rushed. I can say maybe probably under five minutes. So it just was really, really rushy. I'm not, I like to either, even though if you have a lot of people there and it's back to back, still kind of have a little time to say, hey, blah, blah, blah. But it was really, really, really rushy. Very, very, very, very rushy. But the nurse, the regular nurse did an excellent job, but the nurse practitioner, it was kind of a rush. Like I said, it probably was under five minutes. It was really, really quick.

December 21, 2025

I was not provided with an outcome or a description of what my problem was. The paperwork that I got later or after the visit did not tell me what the problem was. They did not identify the rash I had on my foot as to what it was. They said it was just a rash. But I got medication for it from the pharmacy.

December 24, 2025

Very attentive to my needs, didn't realize I was coming down with a Bronchitis, prescribed meds, felt better that same evening!

December 26, 2025

Staff were friendly despite being busy

December 26, 2025

Perfect

December 28, 2025

All the staff that I encountered were exceptionally nice and very caring. So, yeah, they made my painful experience a good one, a very pleasant one because of just the way they were. Just very, very kind and very professional. I can't say more good things about them. They were just wonderful, including the doctors when they did come in. And there was a delay in meeting the first doctor. because there was just so many people there sick, so I understood. And he was very attentive when he did come in and all the other doctors that I met as well. Thank you.

December 31, 2025

10/10 experience. From check-in to check-out, everything was smooth, professional, and welcoming. The staff was kind, attentive, and made me feel genuinely cared for. The provider took the time to listen, explain everything clearly, and never made me feel rushed. The facility was clean, organized, and efficient. This is exactly how healthcare should feel. I will definitely return to Wellstar Hospital and confidently recommend it to others.

December 31, 2025

Except for over an hour wait for a scheduled appointment, everything was great.

January 1, 2026

Lady at front desk told me I was all checked in and sat. I waited and watched several other people being taken in before me when I questioned it I was told by the other receptionist she heard her say I was all set and checked in but never was checked in. I waited close to an hour after my scheduled appointment to be seen the nurse and nurse practitioner that took care of me was wonderful.

January 1, 2026

Thank you. I would recommend Wellstar if the person did not have or needed a new provider.

January 1, 2026

The NP that we saw was excellent and I highly recommend this location

January 8, 2026

Jazmine the nurse and Andrea Benford (NP) were AWESOME . Their professionalism and attention to detail as well as listening to me made my visit bearable. I left feeling like I was seriously being helped.

January 8, 2026

We love every staff member Wellstar Douglas Urgent Care..

January 9, 2026

I had the best experience from the time I walked in the door from security to front desk the MA RN and the NP. Thank you

January 10, 2026

Your EKG machine was broken so I had to go to the hospital

January 11, 2026

All staff that I have had interactions with was knowledgeable, professional and very tending and sweet to my needs. It was a very humane interaction and highly appreciated. Thank you.

January 11, 2026

Staff and professionals were great???

January 11, 2026

The experience was pleasant! The nurse was professional and very sweet and helpful! Will definitely come back if needed!

January 11, 2026

Always the best service.

January 12, 2026

Facility was clean

January 14, 2026

Thank you for all the kindness you showed me during my visit.

January 16, 2026

Nothing else to say about it ok

January 22, 2026

I was very dissatisfied with this visit. The provider was dismissive and unprofessional. She spent only a few moments in the room, did not perform a physical exam, did not assess the area of concern, and did not order any diagnostic tests herself. There was no attempt to discuss a gastrointestinal evaluation, differential diagnosis, or treatment plan. Despite my explaining ongoing gallbladder-related symptoms and prior ER visits, the provider offered no education, no assessment, and no explanation. I was immediately referred to the hospital for another ultrasound without any discussion or clinical interaction. The visit felt rushed and inattentive, and I did not feel heard or cared for as a patient. I paid my copay for what amounted to no meaningful evaluation or guidance. This experience did not meet the standard of care or professionalism I expect.

January 23, 2026

Very clean environment.

January 23, 2026

exceptional treatment

January 23, 2026

Everyone of the staff members that I was in contact with were extremely nice. It was a very short wait time and they gave me exactly what I needed for my problem. I have been to the same facility before and my experience then was just as good as it was this time. 5 STAR's ??????????

January 23, 2026