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WellStar Locations
Note: All hospitals have Emergency Rooms unless otherwise noted.
Call 770-956-9827 

For more info, call our outreach line:

770-956-STAR (7827)

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Requests and Release of Information

As a patient, you have a federal right to get copies of most medical records, whether they are paper copies, or electronic health records. Doctor's notes, medical test results, lab reports and billing information must be supplied to patients that ask, and Wellstar will do its best to make this as easy as possible on the patient. Please read the information below to learn how to request your records.

The federal law that addresses medical records is called the Health Information Portability Accountability Act (HIPAA).

With Release to MyChart, your medical records can be requested and downloaded to your secure MyChart account at no charge. To request records via your MyChart account:

 
  1. Log into MyChart and select the Health tab.
  2. Select Download My Record.
  3. Select Requested Records.
 

Requested records dated April 1, 2014 forward are available via MyChart for the following Wellstar hospitals: Cobb, Douglas, Kennestone, Paulding, and Windy Hill. Requested records dated February 25, 2018 forward are available via MyChart for the following Wellstar hospitals: Atlanta Medical Center Main, Atlanta Medical Center South, North Fulton, Spalding, Sylvan Grove, and West Georgia Medical Center.

Don’t have a MyChart account? Visit mychart.wellstar.org or contact the MyChart Help Desk at (470) 644-0419 for assistance.

 

Wellstar's medical records department is open Monday through Friday (closed holidays), 8:00 AM - 4:30 PM

 

Helpline: (770) 810-8880

Fax: (770)810-4193

 

Wellstar Health System is committed to ensuring the well-being and safety of our patients and team members. As an extra precautionary measure to the coronavirus (COVID-19), the Health Information Management (Medical Records) team ask that you consider requesting and/or obtaining your medical records via the following methods:

 

MyChart Patient Portal

If you already have an active MyChart account with Wellstar, you can request a copy at no cost of your records.

 
  1. Log on to MyChart.
  2. Navigate to the Health icon, then choose Document Center.
  3. Click on Requested Records.
  4. Click "send us a customer service request" to get your medical records sent back to MyChart in a PDF format. Complete the visit date and add any additional information.
  5. Click Submit Request.
 

Average turnaround time is 7 business days. Once you get the PDF, you can save it to your personal computer.

 

If you do not have an active MyChart account with Wellstar:

 
  1. On the MyChart main web page, click on Sign Up (I don't have a code).
  2. Complete the requested information and click Submit. You will recieve an email back with your activation code on how to activate your MyChart account.
  3. Once you can log into MyChart, follow the previous steps on submitting a request for your medical records.
 

Call (470) 644-0419 for assistance with MyChart.

 

Email Your Request for Records

Complete the Authorization for Release Form (Spanish Version) in its entirety and email a copy, along with a copy of your photo ID, to wellstarmrrequests@cioxhealth.com.

Average turnaround time from receipt of request is 5 business days.

 

Fax Your Request for Records

Fill out the Authorization for Release Form (Spanish Version) in its entirety and fax a copy, along with a copy of your photo ID to (770) 810-4193.

Average turnaround time from receipt of request is 5 business days.

 

Mail Your Request for Records

Fill out the Authorization for Release Form (Spanish Version) in its entirety and mail a copy, along with a copy of your photo ID to one of the sites listed below (if you were seen at multiple sites and need all records, please mark the sites requested on the release form):

 
Wellstar Atlanta Medical Center
ATTN: HIM Release of Information
303 Parkway Drive NE
Atlanta, GA 30312
Wellstar Atlanta Medical Center South
ATTN: HIM Release of Information
1170 Cleveland Avenue
East Point, GA 30344
Wellstar Cobb Hospital
ATTN: HIM Release of Information
3950 Austell Road
Austell, GA 30106
Wellstar Douglas Hospital
ATTN: HIM Release of Information
8954 Hospital Drive
Douglasville, GA 30134
Wellstar Kennestone Hospital
ATTN: HIM Release of Information
677 Church Street NE
Marietta, GA 30060
Wellstar North Fulton Hospital
ATTN: HIM Release of Information
3000 Hospital Boulevard
Roswell, GA 30076
Wellstar Paulding Hospital
ATTN: HIM Release of Information
2518 Jimmy Lee Smith Parkway
Hiram, GA 30141
Wellstar Spalding Regional Hospital
ATTN: HIM Release of Information
601 South 8th Street
Griffin, GA 30224
Wellstar Sylvan Grove Hospital
ATTN: HIM Release of Information
1050 McDonough Road
Jackson, GA 30233
Wellstar West Georgia Medical Center
ATTN: HIM Release of Information
1514 Vernon Road
LaGrange, GA 30240
Wellstar Windy Hill Hospital
ATTN: HIM Release of Information
2540 Windy Hill Road
Marietta, GA 30067
 

Average turnaround time from receipt of request is 5 business days.

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