Medical Records

Wellstar's medical records department is open Monday through Friday (closed holidays), 8:00 AM - 4:30 PM

Helpline: (770) 810-8880

Fax: (770)810-4193

Wellstar Health System is committed to ensuring the well-being and safety of our patients and team members. As an extra precautionary measure to the coronavirus (COVID-19), the Health Information Management (Medical Records) team ask that you consider requesting and/or obtaining your medical records via the following methods:

MyChart Patient Portal

If you already have an active MyChart account with Wellstar, you can request a copy at no cost of your records.

1. Log on to MyChart.
2. Navigate to the Health icon, then choose Document Center.
3. Click on Requested Records.
4. Click "send us a customer service request" to get your medical records sent back to MyChart in a PDF format. Complete the visit date and add any additional information.
5. Click Submit Request.

Average turnaround time is 7 business days. Once you get the PDF, you can save it to your personal computer.

If you do not have an active MyChart account with Wellstar:

1. On the MyChart main web page, click on Sign Up (I don't have a code).
2. Complete the requested information and click Submit. You will recieve an email back with your activation code on how to activate your MyChart account.
3. Once you can log into MyChart, follow the previous steps on submitting a request for your medical records.

Call (470) 644-0419 for assistance with MyChart.

Request Your Medical Records via our new Online Patient Portal

Wellstar Health System now offers a new Online Patient Portal tool where you can request a complete copy of your medical record and radiology images.

• You can access the Online Patient Request Portal from your smartphone, tablet or computer.
• You will need to upload a copy of your photo ID, which can be taken via webcam or smartphone.

You can access the portal directly or you can scan the QR code below with your phone or tablet camera where you will be guided with step-by-step instructions on how to request your records.

Email Your Request for Records

Complete the Authorization for Release Form (Spanish Version) in its entirety and email a copy, along with a copy of your photo ID, to wellstarmrrequests@cioxhealth.com.

Average turnaround time from receipt of request is 5 business days.

Fax Your Request for Records

Fill out the Authorization for Release Form (Spanish Version) in its entirety and fax a copy, along with a copy of your photo ID to (770) 810-4193.

Average turnaround time from receipt of request is 5 business days.

Mail Your Request for Records

Fill out the Authorization for Release Form (Spanish Version) in its entirety and mail a copy, along with a copy of your photo ID to one of the sites listed below (if you were seen at multiple sites and need all records, please mark the sites requested on the release form):

Average turnaround time from receipt of request is 5 business days.

Records for your own use

If you wish to obtain medical records for you personal use we are happy to assist you in this process. The per page charge is as follows:

• Electronic records delivered in electronic format—$6.50
• Medical record with paper records delivered in electronic format are billed at $6.50 + $0.07 per page labor cost to create and deliver the portion of the record maintained in paper.
• Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner.
• Paper records delivered in electronic format $0.07 per page labor fee.
• Paper records delivered in paper $0.12 per page.

*Sales tax, and postage as applicable, will be charged for medical records per Georgia Statue 45 CFR 164.524(c)(4) and O.C.G.A. 31-333.

Authorization for the Release of Protected Health Information

All requests for medical records must be fully completed and dated on or after the date of discharge to be processed. After the properly executed authorization has been received, our team will review for all required elements and processes in accordance with federal and state laws governing you privacy and medical records. Please allow 3 to 5 days for this process. For your convenience we offer delivery electronically, or records can be mailed to the address listed on the authorization. Please see e-request form under ROI documents.

Your Rights and Access to Personal Health Information

Wellstar Health System recognizes the patient's right to access and obtain copies of their protected health information (PHI) in accordance to HIPAA laws. (Code of Federal Regulation 164) as well as Georgia Statutes. Should you require any behavioral health records, O.C.G.A. 31-33-2 requires physician approval prior to us releasing any medical records to you. Please allow an additional 3 to 4 business days for these requests to be processed.

Records for your physician

If your physician is on staff at a Wellstar Hospital they may access your medical records from their office without you facilitating this request. If the office has requested that you personally request the medical records from a Wellstar Health System Hospital then we can fax the records to your physician's office at no charge to you, once you complete the authorization for the Release of Protected Health Information Form in detail ensuring the following items are included:

• Physician Name
• Complete Address
• Phone Number
• Fax Number

A form must be completed for each physician who may need your records mailed or faxed. Please note that your records will be mailed unless you specify an appointment time and date. If specified the records will be faxed.

Insurance Requests/Attorney Requests/Disability Requests

Requests should be sent from insurance companies, attorney or Departments of Disability Determination Services and, mailed to the address on our authorization. All charges for medical records will be billed to the requestor.

Radiology/Imaging Films

Please contact the department directly that performs that service to facilitate your request.

Who may request medical records and who must share them?

To request medical records, you must be the patient, or the parent or guardian of the patient for whom you seek records. Caregivers may be able to access records if the patient has provided written permission to the provider.

The U.S. Department of Health and Human Services provides good background information for understanding who may have access to your records.

Providers are required to share any notes or records they have created themselves, or any test results for which they have copies. They are also required to share any information provided to them about you by another doctor if that information was used for the diagnosis and/or treatment being discussed with you.

Diagnostic lab test records, for such tests as blood tests, CT scans, X-rays, mammograms or others, should be requested from the doctor who ordered them, or your primary care physician. In most states, the lab will not provide them to you directly.

If you seek hospital records or records from any other medical facility, you will want to request them directly from that facility.

Be aware that you may be denied some records, usually related to mental health records. If a provider believes that letting you look at your medical records can endanger your physical health, your request may be refused. They cannot deny you access just because they think you will be upset, unless they believe revealing the information might lead you to physically harming yourself. If you are refused, the provider must make that clear, in writing.

How do I obtain copies of medical records for those other than myself?

My Child

The parent or legal guardian must sign the consent release. Legal guardians will be asked to provide documentation of legal guardianship.

Patients who are 18 or older, but unable to sign consent due to physical or mental illness

Durable Healthcare Power of Attorney (or other court appointed documentation) must be provided.

Patients who are deceased

The legally appointed Executer of Estate must complete the consent for release. Legal representation documentation must be provided.

How long will it take to process my request?

Requests for copies will be processed within 15 business days; however they may take up to 30 days. Copies may be emailed or mailed to the address provided.

What if I was seen at multiple facilities and need copies of records from all facilities?

Only send one authorization form. Please indicate on the form all the facilities you would like to receive records from, and the dates. You may receive your medical records electronically or by mail.

Is there a fee for obtaining my medical records?

Fees for personal records are as follows:

• Electronic records delivered in electronic format—$6.50
• Medical records with paper records delivered in electronic format are billed at $6.50 + $0.07 per page labor cost to create and deliver the portion of the record maintained in paper.
• Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner.
• Paper records delivered in electronic format $0.07 per page labor fee.
• Paper records delivered in paper $0.12 per page.

*Sales tax, and postage as applicable, will be charged for medical records per Georgia Statue 45 CFR 164.524(c)(4) and O.C.G.A. 31-333.

What if I am a third-party and would like to request medical records?

To obtain a copy of a Wellstar medical record, we require a written request and properly executed patient authorization for disclosure of protected health information. This can be mailed to Health Information Management, Release of Information Services, at the address of the appropriate Wellstar Hospital.

On your request letter and patient authorization identify the hospital where patient was treated. Fax requests are only accepted from healthcare providers and patients.