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Requests and Release of Information (ROI)

As a patient, you have a federal right to get copies of most medical records, whether they are paper copies, or electronic health records. Doctor's notes, medical test results, lab reports and billing information must be supplied to patients that ask, and WellStar will do its best to make this as easy as possible on the patient. Please read the information below to learn how to request your records.

The federal law that addresses medical records is called HIPAA, the Health Information Portability Accountability Act.

With Release to MyChart, your medical records can be requested and downloaded to your secure MyChart account at no charge.To request records via your MyChart account:

 
  1. Log into MyChart and select the “Health” tab.
  2. Select “Download My Record.”
  3. Select “Requested Records.”
 

Requested records dated April 1, 2014 forward are available via MyChart for the following WellStar hospitals: Cobb, Douglas, Kennestone, Paulding, and Windy Hill.Requested records dated February 25, 2018 forward are available via MyChart for the following WellStar hospitals: Atlanta Medical Center Main, Atlanta Medical Center South, North Fulton, Spalding, Sylvan Grove, and West Georgia Medical Center.

Don’t have a MyChart account? Visit mychart.wellstar.org or contact the MyChart Help Desk at (470) 644-0419 for assistance.

 

WellStar's medical records department is open Monday - Friday (closed holidays), 8:00 AM - 4:30 PM

 

Helpline: (770) 810-8880

Fax: (770)810-4193

 

To have a copy of your medical records and radiology images sent to another medical facility, or to obtain a copy for personal reasons, please complete the following steps:

*If you only need your radiology images, please contact the location of where you received your radiology exam.

 
  1. Download the Authorization for Release of Protected Health Information form:
  2. Print, complete and acknowledge the Authorization Form in its entirety.
  3. If you would like records electronically, review the eDelivery for Patient Instructions and the eDelivery Patient Takeaway Letter. Complete the eDelivery Patient Request form and fax it to 770-810-4193.
  4. Fax the completed and signed Authorization Form and any additional documentation to the number above, or send via mail to the appropriate WellStar hospital listed below:
 
WellStar Atlanta Medical Center
ATTN: HIM Release of Information
303 Parkway Drive NE
Atlanta, GA 30312
WellStar Atlanta Medical Center South
ATTN: HIM Release of Information
1170 Cleveland Avenue
East Point, GA 30344
WellStar Cobb Hospital
ATTN: HIM Release of Information
3950 Austell Road
Austell, GA 30106
WellStar Douglas Hospital
ATTN: HIM Release of Information
8954 Hospital Drive
Douglasville, GA 30134
WellStar Kennestone Hospital
ATTN: HIM Release of Information
677 Church Street
Marietta, GA 30060
WellStar North Fulton Hospital
ATTN: HIM Release of Information
3000 Hospital Boulevard
Roswell, GA 30076
WellStar Paulding Hospital
ATTN: HIM Release of Information
2518 Jimmy Lee Smith Pkwy
Hiram, GA 30141
WellStar Spalding Regional Hospital
ATTN: HIM Release of Information
601 South 8th Street
Griffin, GA 30224
WellStar Sylvan Grove Hospital
ATTN: HIM Release of Information
1050 McDonough Road
Jackson, GA 30233
WellStar West Georgia Medical Center
ATTN: HIM Release of Information
1514 Vernon Road
LaGrange, GA 30240
WellStar Windy Hill Hospital
ATTN: HIM Release of Information
2540 Windy Hill Road
Marietta, GA 30067

*There will be no charge for having your medical records sent to another medical facility if faxed to the facility only. If you want to obtain copies for any personal reasons, you will be charged a minimal fee per page.

*If there were multiple visits only fax one request, but ensure all requested Hospitals are checked on the form.

*Please ensure the authorization form is legible for verification of identity.

*Please expect a 7 - 14 business day turnaround time dependent on volume.