Wellstar Translation & Interpretation Services

About Our Language Access Program

At Wellstar, communication is an important part of patient safety. We provide comprehensive interpretation and translation services to remove language barriers and help you make informed decisions about your health.

Our interpreters are trained in medical terminology, confidentiality and healthcare ethics. We do not rely on family members or untrained staff to interpret medical information. In some cases, Qualified Bilingual Staff (QBS) may communicate directly with patients in their shared language when appropriate and credentialed to do so. Language access services are available at no cost 24 hours a day, 7 days a week, across inpatient and outpatient settings.

Need language assistance?

Let any team member know at check-in, when scheduling or at any time during your visit.

Our Services

Interpretation Services

In-Person Interpretation
Available for many scheduled appointments and inpatient encounters
Video Remote Interpretation
On-demand video access to qualified interpreters at bedside or in clinic settings
Over-the-Phone Interpretation
Immediate access for brief interactions, scheduling and follow-up calls
American Sign Language (ASL) Interpretation
Available both in person and via secure video for deaf and hard-of-hearing patients.

Translation Services

Important written materials can be translated into your preferred language, including:

Discharge instructions
Care plans
Consent forms
Patient education materials
Appointment letters and notices

If you need a document translated, please inform your care team.

Languages Supported

We provide interpretation services in more than 280 languages, including but not limited to:

Spanish
Mandarin
Cantonese
Korean
Vietnamese
Arabic
French
Haitian Creole
Hindi
Amharic
Somali
Tagalog
Russian
Portuguese
Japanese
American Sign Language (ASL)

If you do not see your language listed, please ask. We will work to support your needs.