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Article Category: Newsroom

Wellstar Named National Healthcare Diversity Leader

Wellstar honored as one of ten U.S. healthcare companies with workplace diversity excellence

Published on September 23, 2021

Last updated 04:32 PM September 23, 2021

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Wellstar Health System has been recognized by Modern Healthcare as one of ten 2021 Top Organizations for Diversity from across the nation. Wellstar is the only health system in Georgia included in the inaugural listing and was honored for demonstrating a commitment to workforce diversity, including leadership positions. 

“Healthcare organizations widely promote their diversity, equity and inclusion efforts when they're first announced. But it's more important to track success and make sure those initiatives deliver on the long-term results the companies and communities they serve expect. This year, we increased the cadence of our diversity recognition program and expanded eligibility to include companies as a whole, as well as individuals,” said Modern Healthcare editor, Aurora Aguilar. “The 2021 class of Top Diversity Leaders lead the pack in healthcare. These are people and companies that exemplify ‘walking the walk.’”

This is the inaugural year for Modern Healthcare’s Top Organizations for Diversity awards, which recognize healthcare companies that are “bolstering the diversity of their workforces” at all levels.  

“Wellstar is committed to fostering an inclusive culture and workforce that mirrors the communities we serve and celebrates our diversity,” said Candice L. Saunders, president and chief executive officer, Wellstar Health System. “Some of our greatest impacts are a direct result of the diversity of our people: the incredible talent we attract, the daily contributions of our team members, the positive effects we create in our communities, and the programs, resources, and initiatives we implement as a leading healthcare provider. Being recognized as one of Modern Healthcare ten Top Organizations for Diversity honors not just what we do, but who we are.”

Inclusion drives positive impact 

Wellstar has a long-standing commitment to diversity, equity and inclusion. In 2020, Wellstar formally launched the Diversity, Equity and Inclusion Advisory Council to identify opportunities to grow and drive positive change for its communities, patients and team members. The Council holds regular listening sessions to ensure the voices of team members across the organization are heard and reflected in a connected cycle of feedback across the system. Every Wellstar facility and department is represented in Wellstar’s diversity efforts.

Nurturing a diverse workplace that mirrors its communities, approximately 81% of Wellstar’s employees are women, and just over half (51%) of the workforce is comprised of minorities. When it comes to ascension, 47% of Wellstar’s executives and 77% of frontline managers are women, while minority executives make up 21% of the workforce, with minorities in 38% of the frontline management roles.  

Wellstar believes every person should have access to safe, high-quality healthcare and offers inclusive medical services across its System. In 2019, Wellstar opened a family medicine practice providing specialized health services to people who identify as LGBTQ+. Additionally, physicians are trained to talk about specific issues that the LGBTQ+ community may encounter and support patients through transition goals with gender-affirming care. Wellstar also employs native-language interpreters across the System to serve patients and their families, including a team of full-time Spanish interpreters, a Mandarin Chinese interpreter, as well as full-time Nationally Certified American Sign Language interpreters to support Deaf and hard-of-hearing patients and their families.

Health system acknowledged as employer of choice and diversity advocate 

Wellstar is regularly recognized for diversity excellence, including accolades from Diversity MBA magazine, Diversity Best Practices, Working Mother/Working Father, and National Association for Executive Women (NAFE), among others. Wellstar recently received two awards exemplifying excellence that include Great Place to Work® and PEOPLE magazine’s 2021 PEOPLE Companies that Care®, and Atlanta Business Chronicle’s 2021 Healthiest Employers. Wellstar has been recognized for outstanding diversity efforts and named in Fortune’s “Best Companies to Work For” and “Best Workplaces for Diversity.”

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Augusta-Metro community gets first look inside Wellstar Columbia County Medical Center

Clad in hard hats and neon construction vests, civic leaders and the media took their first look inside the long-awaited Wellstar Columbia County Medical Center on Nov. 14. Led by the hospital’s newly appointed Chief Operating Officer, Nelson So, groups toured the pharmacy, infusion space, operating rooms, and emergency department. Also on display was a nearly finished patient room featuring large windows for plenty of natural light and a digital whiteboard where patients can easily keep track of their medical information.

“This community has been asking for a hospital, and we’re going to deliver that to them in 2026,” So said.

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Wellstar Team Members Bring Heart and Hands to Communities Across Georgia

ATLANTA (Nov. 13, 2025) – From bustling food banks to blooming community gardens, more than 500 Wellstar Health System team members rolled up their sleeves and stepped into neighborhoods across Georgia for the 2025 Wellstar Day of Service—a powerful demonstration of compassion in action.

This year’s theme, Food Access and Healthy Living, reflects a sharpened focus on two of the most pressing needs identified in the Wellstar 2025–2028 Community Health Needs Assessment and Implementation Plans. Volunteers served at 28 local partner organization sites, tackling projects that nourish bodies, uplift spirits and strengthen community roots.

“PeopleCare isn’t just about caring for our patients’ health—it’s about caring for the whole person and the whole community,” said Ketul J. Patel, president and CEO of Wellstar Health System, who volunteered alongside team members at several sites across Georgia during the system’s Day of Service. “Service is at the heart of who we are, so when we work together at pantries, help out at community gardens and lend a hand at local shelters, we’re showing people that care doesn’t just happen in our hospitals and clinics—it happens in every community we serve.”

With nearly 200 more volunteer spots added this year, the Day of Service reached new heights, spanning metro Atlanta, West Georgia, Augusta and beyond.

A Few Highlights from the Day:

  • Community Gardens Revived
    • Volunteers partnered with Food Well Alliance to rejuvenate gardens in Austell, Douglasville and North Fulton—prepping soil, planting crops and creating vibrant spaces for neighbors to grow fresh produce.
  • Food Banks Fueled
    • At Golden Harvest Food Bank in Augusta and Aiken, teams packed backpack meals for children and food boxes for families. In Marietta and Atlanta, volunteers sorted donations and prepped pantries at the Atlanta Community Food Bank.
  • Shelters Supported
    • At Covenant House, volunteers assembled 400 sack lunches for youth and organized clothing donations. In Cobb County, they helped Habitat for Humanity paint a home for a local family as part of the Women Build 2025 initiative.
  • Kindness Kits Created
    • At MUST Ministries, team members assembled hygiene kits, birthday bundles and heartfelt notes for seniors—adding a personal touch to essential services.

About Wellstar Health System

Wellstar personalizes the patient experience. We call it PeopleCare, and it's only possible thanks to our 33,000 team members who provide expert, compassionate care for every stage of life. PeopleCare also means we serve our communities as a nonprofit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the state of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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Healthcare self check-in kiosk

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CLEAR and Wellstar Health System Modernize the Patient Experience Using CLEAR1’s Digital Check-In

NEW YORK and ATLANTA, Oct. 21, 2025 – CLEAR (NYSE: YOU), the secure identity company, and Wellstar Health System (“Wellstar”), are dramatically improving the patient experience and saving hundreds of staff hours through a partnership that leverages CLEAR’s identity platform, CLEAR1. Findings from a joint case study released today highlight how health systems nationwide can use technology to make the patient experience faster and easier by reimagining one of the most visible pain points in the care journey: Patient Check In.

Despite widespread investment in digital tools, many check-ins still depend on manual lookups, paper forms, and repetitive data entry—creating friction for both patients and staff. Wellstar has been at the forefront of innovation as the first health system to launch CLEAR1 for check-in, which is integrated with Epic Welcome to enable seamless deployment. With this industry-leading solution, patients can quickly and easily check in for their appointments with a quick selfie at a kiosk or on a handheld tablet.

Since the initial launch at Avalon Health Park in May 2024, Wellstar has seen a dramatic and measurable impact on both experience and operational efficiency, with plans to expand to more than 150 locations across its system. The integration is live at Wellstar North Fulton Medical Center, the first hospital in the U.S. to leverage CLEAR1 for patient check-ins, and at five Wellstar outpatient facilities. Wellstar plans to roll out additional use cases with CLEAR1, including patient MyChart account creation and recovery, workforce account recovery, and online scheduling.

“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

“The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. “Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes achieved since launching CLEAR1 for check-in include:

  • Improved Patient Experience – Digital check-in adoption increased from 2 to 10 percent, with strong engagement among patients 45 and older. 73 percent of patients who used CLEAR1’s digital check-in technology reported that they would use it again.
  • Operational Efficiency – In just six months, CLEAR1-enabled check-ins freed up more than 1,500 hours of staff time, allowing teams to focus on higher-value tasks such as assisting patients with complex problems.
  • Reduction in Duplicate Records & Cost Savings – By linking appointments to a verified identity, Wellstar has been able to uncover and resolve duplicate patient records before visits, reducing costly administrative rework and minimizing claim complications. Collectively, these improvements are projected to deliver $2 million in savings for every 25,000 patients verified through CLEAR1.

The case study is available here.

About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you—making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com.

About Wellstar Health System
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 33,000 team members who provide expert compassionate care for every stage of life. PeopleCare also means we serve our communities as a non-profit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the State of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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