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Article Category: Newsroom

Metro Atlanta Health Care Systems Address Public on COVID-19

Published on January 05, 2022

Last updated 12:15 PM January 05, 2022

Text bubble with "Omicron variant," health system logos

Six major health systems that serve metro Atlanta and the state of Georgia have unified to address the public regarding the latest COVID-19 impacts and the result of the rapid  spread of the Delta and Omicron variants.

Children’s Healthcare of Atlanta, Emory Healthcare, Grady Health System, Northeast Georgia Health System, Piedmont Healthcare and Wellstar Health System are once again experiencing a staggering surge in adults and children with COVID-19 symptoms and diagnoses. Collectively, the healthcare systems have experienced 100–200% increases in COVID-19 hospitalizations in the past eight days and the vast majority of inpatients are unvaccinated. This comes at a time when the health systems are preparing for an influx of patients with seasonal flu.

Emergency room activity has also increased significantly for both emergent and non-emergent situations, including those seeking COVID-19 testing without the need for further care or treatment. To keep emergency rooms available to individuals who have the most critical health needs, individuals should obtain care at the most appropriate medical facility for their condition and seek COVID-19 testing at primary care locations, public health and mass testing sites or use at-home testing kits.

While hospitals in metro Atlanta and throughout Georgia have best practices in place to actively manage capacity and provide high-quality patient care, we need the public’s help and support. Doing the following will help us all navigate this significant wave, minimize serious illness and hospitalizations from COVID, and better manage emergency room diversions and wait times at our facilities:

  • Get fully vaccinated for COVID-19, obtain the COVID-19 booster when eligible and get the seasonal flu vaccine.
  • Go to the most appropriate medical facility for your condition when you require care — and do not delay care if you are in need of immediate medical attention.
  • Please remember that emergency rooms are for those seeking examination and treatment for medical emergencies, not for routine COVID-19 testing or mild symptoms.
  • Please only call 911 with a true emergency. Local 911 operators and EMTs are overwhelmed with calls, so if there is not a real emergency, please call your medical provider for guidance.
  • Use at-home testing kits, public health testing locations or independent testing facilities if you need to be tested for COVID-19 unless you are ill and need medical care.
  • For routine COVID-19 tests, you can find a location near you on the Georgia Department of Public Health (DPH) website at: dph.georgia.gov/covidtesting.
  • Consult your provider for appropriate treatment options if you are diagnosed with COVID-19.
  • Continue to actively follow CDC and DPH guidelines, and practice the “3 Ws” safety measures — wear a mask, wash your hands, and watch your distance.
  • Anticipate increased wait times for medical services. Due to the influx of patients and increased demands placed on our health care workforce, we ask everyone who enters our facilities to practice patience and kindness with each other and with our care team members who are providing expert, compassionate care.

The health and safety of our patients and communities remains our top priority. The six metro Atlanta health care systems will continue to work together to educate and inform the public regarding COVID-19 and address the most critical health needs impacting our area. We also would like to express our appreciation to the Governor for his support of our workforce and the newly announced funding to address staffing shortages at hospitals across the state due to COVID-19, and to the Georgia Department of Public Health for continued outreach to the public regarding issues affecting our patients, care team members and community.

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“This community has been asking for a hospital, and we’re going to deliver that to them in 2026,” So said.

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Wellstar Team Members Bring Heart and Hands to Communities Across Georgia

ATLANTA (Nov. 13, 2025) – From bustling food banks to blooming community gardens, more than 500 Wellstar Health System team members rolled up their sleeves and stepped into neighborhoods across Georgia for the 2025 Wellstar Day of Service—a powerful demonstration of compassion in action.

This year’s theme, Food Access and Healthy Living, reflects a sharpened focus on two of the most pressing needs identified in the Wellstar 2025–2028 Community Health Needs Assessment and Implementation Plans. Volunteers served at 28 local partner organization sites, tackling projects that nourish bodies, uplift spirits and strengthen community roots.

“PeopleCare isn’t just about caring for our patients’ health—it’s about caring for the whole person and the whole community,” said Ketul J. Patel, president and CEO of Wellstar Health System, who volunteered alongside team members at several sites across Georgia during the system’s Day of Service. “Service is at the heart of who we are, so when we work together at pantries, help out at community gardens and lend a hand at local shelters, we’re showing people that care doesn’t just happen in our hospitals and clinics—it happens in every community we serve.”

With nearly 200 more volunteer spots added this year, the Day of Service reached new heights, spanning metro Atlanta, West Georgia, Augusta and beyond.

A Few Highlights from the Day:

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    • At MUST Ministries, team members assembled hygiene kits, birthday bundles and heartfelt notes for seniors—adding a personal touch to essential services.

About Wellstar Health System

Wellstar personalizes the patient experience. We call it PeopleCare, and it's only possible thanks to our 33,000 team members who provide expert, compassionate care for every stage of life. PeopleCare also means we serve our communities as a nonprofit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the state of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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Healthcare self check-in kiosk

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CLEAR and Wellstar Health System Modernize the Patient Experience Using CLEAR1’s Digital Check-In

NEW YORK and ATLANTA, Oct. 21, 2025 – CLEAR (NYSE: YOU), the secure identity company, and Wellstar Health System (“Wellstar”), are dramatically improving the patient experience and saving hundreds of staff hours through a partnership that leverages CLEAR’s identity platform, CLEAR1. Findings from a joint case study released today highlight how health systems nationwide can use technology to make the patient experience faster and easier by reimagining one of the most visible pain points in the care journey: Patient Check In.

Despite widespread investment in digital tools, many check-ins still depend on manual lookups, paper forms, and repetitive data entry—creating friction for both patients and staff. Wellstar has been at the forefront of innovation as the first health system to launch CLEAR1 for check-in, which is integrated with Epic Welcome to enable seamless deployment. With this industry-leading solution, patients can quickly and easily check in for their appointments with a quick selfie at a kiosk or on a handheld tablet.

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“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

“The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. “Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes achieved since launching CLEAR1 for check-in include:

  • Improved Patient Experience – Digital check-in adoption increased from 2 to 10 percent, with strong engagement among patients 45 and older. 73 percent of patients who used CLEAR1’s digital check-in technology reported that they would use it again.
  • Operational Efficiency – In just six months, CLEAR1-enabled check-ins freed up more than 1,500 hours of staff time, allowing teams to focus on higher-value tasks such as assisting patients with complex problems.
  • Reduction in Duplicate Records & Cost Savings – By linking appointments to a verified identity, Wellstar has been able to uncover and resolve duplicate patient records before visits, reducing costly administrative rework and minimizing claim complications. Collectively, these improvements are projected to deliver $2 million in savings for every 25,000 patients verified through CLEAR1.

The case study is available here.

About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you—making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com.

About Wellstar Health System
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 33,000 team members who provide expert compassionate care for every stage of life. PeopleCare also means we serve our communities as a non-profit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the State of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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