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Article Category: Newsroom

Small and Rural Hospitals Receive Lifeline From Digital Care Network

Wellstar Digital Care Network helps hospitals across Georgia treat complex medical conditions while keeping patients close to home.

Published on June 11, 2025

Last updated 01:18 PM June 11, 2025

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Augusta, Ga. (June 11, 2025) -- Small and rural hospitals across the country too often struggle to survive, faced with the monumental challenges of providing specialized care to sparsely populated communities. Wellstar, in affiliation with Augusta University’s Medical College of Georgia (MCG) Center for Digital Health, is working to change that. Through the Wellstar Digital Care Network, Georgians in rural communities are accessing crucial resources more quickly and conveniently than they could just a few years ago.

Twenty-four percent of rural critical access hospitals in Georgia take advantage of the Wellstar Digital Care Network to strengthen their local emergency departments and inpatient and critical care units. Through this network, they can access needed specialists remotely—experts who might otherwise be out of reach. Care includes adult and pediatric emergency room triage, inpatient and intensive care unit (ICU) support, and critical disease management.

“Our team’s digital care supplements the great work already being done at these rural hospitals,” said Dr. Matt Lyon, director of the MCG Center for Digital Health and a specialist in emergency medicine. “We do more than support these fantastic care teams as they treat their patients. We also uplift their communities by helping keep their healthcare local.”

About 70% of patients in the program remain at a nearby hospital for treatment—a dramatic reversal from when the digital care program started in 2019, when only 30% of patients remained in their local hospital.

“Small hospitals are often challenged to provide the infrastructure needed for specialty services, much less multiple types of specialty services,” said Dr. Hank Capps, executive vice president and chief information and digital officer for Wellstar Health System. “We’re using technology to help bridge these gaps so more Georgia physicians and their patients can access specialty care close to home when they need it most.”

The innovative program has helped some hospitals improve their financial outlook, avoid closure and even expand services to benefit their communities. In Metter, northwest of Savannah, Candler County Hospital went from facing likely closure—admitting an average of only two to three patients per day—to regularly caring for up to 25 patients at a time.

“We noticed that a high number of our patients would avoid care instead of driving farther distances to larger healthcare institutions. Because of the advanced care offered through the Digital Care Network, we were able to expand our existing services and offer more critical care, which enabled more people to receive care locally,” said Michael Purvis, former chief executive officer of Candler County Hospital and current chief executive officer of Dodge County Hospital in Eastman. “As a result, we decreased our transfers by 50% and were able to justify more acute inpatient days. We appreciate the team approach that the digital care leadership has established through this very meaningful program.”

A similar story unfolded east of Athens in Washington, Ga., where Wills Memorial Hospital was able to launch the state’s third long-term ventilator management program for patients who need daily mechanical ventilation for more than three weeks. While most patients get discharged before this point, this program provides a critical resource for people who need extended acute care to properly transition off respiratory support.

In addition to support from Wellstar doctors, rural hospitals in the network are sharing best practices and, when needed, transferring patients to one another to keep care as close to home as possible. For example, a patient who requires a higher level of ICU care might now be transferred to Dodge County Hospital.

“The best thing I ever saw was a helicopter bringing a patient to Dodge instead of taking a patient from Dodge,” said LaDon Toole, former chief executive officer of Dodge County Hospital and current chief executive officer of Memorial Hospital and Manor in Bainbridge. “We are proud to be a vital resource for not only our patients, but also for other communities.”

The Wellstar Digital Care Network’s collaboration with small and rural hospitals goes beyond emergency and critical care. In partnership with MCG, Wellstar also provides remote access to tele-stroke, cardiology, sickle cell, transplant and pediatric subspecialty services for physicians and patients across Georgia.

“Through real-time conversations about diagnoses and treatments, our care team is able to join these doctors in the trenches as they meet the emerging and often urgent needs of their patients,” Dr. Lyon said. “This network saves time, saves lives and even saves hospitals. I am so grateful for how Wellstar and MCG care for the people of Georgia.”

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Health Equity Is Good for Healthcare Business—And Better Care for Everyone

As healthcare evolves, hospital systems prioritize not only the level of care they provide, but also how well they respond to the needs of the people they serve.

This is true with programs like Anthem Blue Cross and Blue Shield’s Quality-In-Sights: Hospital Incentive Program (Q-HIP), which scores organizations’ health equity efforts.

When we invest in equitable care, our patients receive better treatment, our team members feel supported and we have additional resources that we can use to improve care.

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Programs like Q-HIP recognize healthcare organizations for delivering high-quality, patient-centered care. Rather than focusing on how many patients are seen, these models score performance across quality, safety, outcomes and experience.

Programs like Q-HIP align with Wellstar's mission to enhance the health and well-being of every person we serve.

Health equity’s role in Anthem’s Q-HIP program

Q-HIP has recognized Wellstar with a reimbursement bonus point for health equity, acknowledging our efforts to reach underserved patients and tailor our care to the communities and people we serve.

“Programs like Q-HIP make it clear that equity work isn’t separate from performance—it’s part of how we deliver quality and earn the resources we reinvest back into patient care,” said Mindy St. George, Wellstar assistant vice president of managed care.

The Q-HIP health equity assessment evaluates whether health systems:

  • Commit to advance health equity
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To provide high-quality care, you need to address inequities.

Wellstar’s approach: Equity as responsiveness

At Wellstar, health equity is part of everything we do. Through Wellstar Community Health and Center for Health Equity, equity is embedded into how we design care, improve quality, engage leadership across the system and analyze data.

We focus on understanding who we serve, identifying barriers to care and continuously improving how services are delivered.

“Health equity is not an add-on to our work—it’s how we deliver better care,” said Elise Lockamy-Kassim, Wellstar assistant vice president of community health and Center for Health Equity. “When healthcare systems are responsive to people’s needs, outcomes improve, care becomes more efficient and everyone benefits.”

Why equity investments benefit everyone

When patients can access care more easily and feel like their clinicians care about them, they’re more likely to get the preventative care they need. This helps them manage chronic conditions like diabetes, stay ahead of disease and avoid unnecessary hospitalizations.

Equity-driven improvements also support Wellstar team members by improving workflows and enabling us to invest resources in our people.

“When we focus on health equity, we’re strengthening the entire system,” said Dr. Earl Stewart, Wellstar medical director of health equity. “Better data and better responsiveness lead to better care—for every patient, every time.”

Why continued investment matters

Programs like Q-HIP make it clear: Equity performance is quality performance and quality performance is rewarded.

For Wellstar, continued investment in health equity means:

  • Stronger performance in programs like Q-HIP
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ATLANTA – Oct. 1, 2026 – Atlanta City FC has selected Wellstar Health System, a nationally-ranked and locally recognized healthcare provider based in Georgia, as the official healthcare provider of the club.

Through this multi-year partnership, Wellstar and Atlanta City FC will ensure the club’s athletes receive a high level of care on and off the pitch, while developing community and philanthropic efforts focused on the health and wellbeing of all women and female athletes.

Partnerships are developed through shared values, common goals and an aligned vision for the future,” said AMB Sports and Entertainment President Tim Zulawski. “As an Atlanta-based healthcare provider with a shared commitment to women’s health and delivering best-in-class care for female athletes, Wellstar is a perfect partner for Atlanta City FC. We’re proud to have Wellstar as our Official Healthcare Provider and look forward to working together to make a positive impact in our community as we continue to lay the foundation of our NWSL club.” For Wellstar, the partnership creates new opportunities to engage the community in their health and wellness.

By combining Wellstar's expertise in women's health, sports medicine, orthopedics, rehabilitation, primary care, and specialty care with the visibility and community reach of Atlanta’s new National Women’s Soccer League franchise, we can engage more people where they live, work, and gather and connect them with the care they need,” said Wellstar President and CEO Ketul J. Patel.  “The team’s decision to choose Wellstar reflects the strength of our physicians, clinicians, team members, and the high-quality care we provide across Georgia every day. “

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Women’s health is about recognizing that women have unique healthcare needs at every stage of life,” said Paula Greaves, MD, Chief of Women’s Health for Wellstar Health System. “By partnering with Atlanta City FC, we have an opportunity to bring together our expertise across women’s health, sports medicine and specialty care to support these athletes as whole people, not simply as competitors. This partnership also provides us with opportunities to engage with and support women of every age and background as we rally behind our new hometown NWSL team, on and off the pitch.”

As Atlanta City FC continues building its club and community presence ahead of its inaugural season, Wellstar will play an integral role in supporting the health and wellbeing of players and the broader community through a shared commitment to excellence, community impact and service. Together, the organizations will develop opportunities to expand access to women’s health resources, promote healthy lifestyles and create meaningful community impact.

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