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Article Category: Newsroom

CLEAR and Wellstar Health System Modernize the Patient Experience Using CLEAR1’s Digital Check-In

Wellstar plans to expand CLEAR1 technology across more than 150 locations, saving time and improving patient experiences with a faster, easier check-in process

Published on October 21, 2025

Last updated 03:01 PM October 21, 2025

Healthcare self check-in kiosk

NEW YORK and ATLANTA, Oct. 21, 2025 – CLEAR (NYSE: YOU), the secure identity company, and Wellstar Health System (“Wellstar”), are dramatically improving the patient experience and saving hundreds of staff hours through a partnership that leverages CLEAR’s identity platform, CLEAR1. Findings from a joint case study released today highlight how health systems nationwide can use technology to make the patient experience faster and easier by reimagining one of the most visible pain points in the care journey: Patient Check In.

Despite widespread investment in digital tools, many check-ins still depend on manual lookups, paper forms, and repetitive data entry—creating friction for both patients and staff. Wellstar has been at the forefront of innovation as the first health system to launch CLEAR1 for check-in, which is integrated with Epic Welcome to enable seamless deployment. With this industry-leading solution, patients can quickly and easily check in for their appointments with a quick selfie at a kiosk or on a handheld tablet.

Since the initial launch at Avalon Health Park in May 2024, Wellstar has seen a dramatic and measurable impact on both experience and operational efficiency, with plans to expand to more than 150 locations across its system. The integration is live at Wellstar North Fulton Medical Center, the first hospital in the U.S. to leverage CLEAR1 for patient check-ins, and at five Wellstar outpatient facilities. Wellstar plans to roll out additional use cases with CLEAR1, including patient MyChart account creation and recovery, workforce account recovery, and online scheduling.

“CLEAR’s focus is on making everyday experiences both safer and easier, and our work with Wellstar is helping pave the way for the future of modern patient experiences," said Caryn Seidman Becker, CEO of CLEAR. “We are excited about the growth opportunities ahead and the many ways we can support health systems to improve patient and staff experiences and create a more integrated healthcare future.”

“The results of the study speak for themselves. By leveraging CLEAR1’s technology we introduced a modern, digital check-in experience that saves patients and team members time, reduces administrative costs, and streamlines the check-in process for everyone,” said Dr. Hank Capps, EVP and Chief Information and Digital Officer for Wellstar Health System and President of Catalyst by Wellstar. “Wellstar partnered with CLEAR because we are committed to investing in technologies that elevate the patient experience, alleviate the stress on staff, and reduce friction across every part of the patient journey.”

Key outcomes achieved since launching CLEAR1 for check-in include:

  • Improved Patient Experience – Digital check-in adoption increased from 2 to 10 percent, with strong engagement among patients 45 and older. 73 percent of patients who used CLEAR1’s digital check-in technology reported that they would use it again.
  • Operational Efficiency – In just six months, CLEAR1-enabled check-ins freed up more than 1,500 hours of staff time, allowing teams to focus on higher-value tasks such as assisting patients with complex problems.
  • Reduction in Duplicate Records & Cost Savings – By linking appointments to a verified identity, Wellstar has been able to uncover and resolve duplicate patient records before visits, reducing costly administrative rework and minimizing claim complications. Collectively, these improvements are projected to deliver $2 million in savings for every 25,000 patients verified through CLEAR1.

The case study is available here.

About CLEAR
CLEAR's mission is to strengthen security and create frictionless experiences. With over 33 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether you are traveling, at the stadium, or on your phone, CLEAR connects you to the things that make you, you—making everyday experiences easier, more secure, and friction-free. CLEAR is committed to privacy done right. Members are always in control of their own information, and we do not sell biometric or sensitive personal data. For more information, visit clearme.com.

About Wellstar Health System
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 33,000 team members who provide expert compassionate care for every stage of life. PeopleCare also means we serve our communities as a non-profit health system, providing more than $1 billion annually in charity care and community programs, and operating the largest integrated trauma network in the State of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar, and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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Thomas A. Kruse Selected as Wellstar Health System’s Executive Vice President and Chief Strategy and Growth Officer

MARIETTA, Ga. (Feb. 18, 2026) – Wellstar Health System announced today that Thomas A. Kruse will join the system as its new executive vice president and chief strategy and growth officer, effective March 30. Kruse has extensive experience guiding strategy for nonprofit health systems that embark on a path of sustainable growth and top-decile performance for clinical care, quality and safety, and patient experience.

“Patient needs are changing, our communities are growing, and we must evolve right alongside them. Tom will help shape our systemwide strategy and guide how we grow in the years ahead, with a clear goal of strengthening our reputation as a destination for care across the Southeast,” said Ketul J. Patel, president and CEO of Wellstar Health System.

Kruse will lead enterprise-level strategy and transformation, evaluate market expansion and affiliation opportunities, and drive initiatives that position Wellstar among the nation’s most respected and high-performing nonprofit health systems. He’ll partner with leaders across Wellstar and the communities it serves to identify opportunities for expansion and collaboration. Under Patel’s leadership, Wellstar will build on a strong foundation by advancing clinical excellence, strengthening academic programs and elevating quality, safety and patient experience.

“I’m honored to join Wellstar at such an important moment in its journey. The organization’s commitment to the communities it serves is inspiring. I look forward to working alongside the talented teams across the system to build on the already strong momentum and help expand access to high-quality care throughout Georgia and the Southeast,” said Kruse.

Most recently, Kruse was an independent health industry advisor and consultant for regional health systems, community hospitals and nonprofit organizations. He previously served as senior vice president and chief strategy officer for the Northwest region of CommonSpirit Health and Virginia Mason Franciscan Health, where he led long-range strategy and partnership efforts that strengthened the organization and expanded its reach throughout the Pacific Northwest. The success of that work reflects Kruse’s experience as chief strategy officer for market-leading integrated health systems in highly competitive regions, including Hackensack Meridian Health, where he helped lead the creation of New Jersey's largest health system.

ABOUT WELLSTAR HEALTH SYSTEM
Wellstar personalizes the patient experience. We call it PeopleCare and it's only possible thanks to our 34,000 team members who provide expert, compassionate care for every stage of life. PeopleCare also means we serve our communities as a nonprofit health system, providing more than $1 billion annually in charity care and community programs and operating the largest integrated trauma network in the state of Georgia. We embrace innovation and technology, nurture early-stage companies through our venture firm Catalyst by Wellstar and train future generations of caregivers with academic institutions including the Medical College of Georgia. Wellstar honors every voice and is one of the Fortune 100 Best Companies to Work For. To learn more, visit Wellstar.org.

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Wellstar Health System and Columbia County Schools Partner to Provide Job Prospects for Students Interested in Healthcare

Busloads of Columbia County high school students funneled through a purple and blue balloon archway into their future on Jan. 23. The 2026 Opportunity Summit was held at Columbia County School District’s Support Complex to showcase career opportunities and benefits available at Wellstar to students who will be looking for jobs in healthcare after graduation.

Juniors and seniors spoke with Wellstar and Wellstar MCG Health Medical Center leadership about careers in both direct patient care and the many fields that support it. With the opening of the new Wellstar Columbia County Medical Center this fall, Wellstar has many open roles in Grovetown as well as its Augusta hospital and clinics. Students could also explore open careers in any of Wellstar’s 11 hospitals.

Students also had the opportunity to learn about employee benefits Wellstar offers, such as free tuition for some critical fields. For Bella Weeks, a junior at Greenbrier High School, that’s a major draw. Weeks knew she wanted to become a nurse after an accident landed her mom in the intensive care unit. The nursing team patiently answered her questions and let her help care for her mom, changing bandages and assisting with her mom’s physical therapy. She knew she wanted to do that for others after graduating high school.

Working at Wellstar would allow Weeks to attend nursing school at Augusta University for free, meaning she could earn a degree without accruing student debt while building her career near her family. She said she appreciated the Opportunity Summit because it gave her a chance to ask questions and learn more about programs not only at Wellstar, but also at local colleges such as Augusta University and Augusta Technical College, which were also in attendance.

“I think it’s very important to hire people, start them young and help them walk into it. It’s really scary going to the healthcare world and just walking into it. Having a little bit of knowledge beforehand really helps,” Weeks said.

Brooks Smith, the director of career and college readiness for Columbia County Schools, said partnerships like the one with Wellstar enable the school system to offer students resources to begin their careers. They also benefit the community by encouraging students to stay in the area and helping them find jobs with local businesses. Those businesses, in turn, benefit from a pipeline to grow their workforce.

“(Partnerships) are really beneficial for our students because basically we’re handing them off to their next steps. For these students today who are obviously interested in a career in healthcare, it’s a logical opportunity for us to provide for these students. We’re certainly very thankful that Wellstar has been willing to really initiate some of these partnerships that we now have,” Smith said.

Evelyn Rosenthal, Wellstar vice president and chief learning officer, wanted students to leave knowing that Wellstar eagerly wants to hire them. She said many of today’s graduating seniors have certifications the health system is looking for, such as certified medical assistants, maintenance and HVAC credentials, and valuable hands-on experience.

“They’re coming out of school with the education and certifications that we need to employ them immediately,” she said. “Bottom line: Every student who comes in here today who wants a job, we’re committed to giving them one.”

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