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Real deal.


$49 for a virtual house call.

Every time, everywhere.



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Get Started with Online Care

WellStar Online Care provides an immediate option to access convenient, high quality urgent care whenever and wherever you need it, for patients two years of age and older. Use your smartphone, tablet, or computer to connect with a clinician for just $49 per visit.


It's super easy to get started:

1. Enroll

You can create your Online Care account in about one minute. Your information is stored securely for all future online visits.

 

2. Choose Your Doctor

Choose the provider that works best for you. We'll show you a list of available providers, their experience and ratings before starting your visit.

 

3. Start Your Visit

WellStar Online Care uses secure, high-quality streaming video. See and speak with a provider any time of day, from home or on the go.

Available Now!

Your care team is standing by.

             
             
 

Benefits of WellStar Online Care

Get Care Anywhere

Install the mobile app and connect with a physician from anywhere, at any time, to get help with many urgent medical issues. The most common conditions treated are:

 
  • Allergies
  • Bites
  • Bronchitis
  • Constipation
  • Minor Burns
  • Cough
  • Diarrhea
  • Earache
  • Flu
  • Mono
  • Pink Eye
  • Poison Ivy
  • Rash
  • Sinus Infections
  • Sore Throat
  • Sprains
  • Strains
  • Strep Throat
  • Swollen Glands
  • UTI
  • Viral Infections
  • Wheezing/Sneezing
  • Open 24 Hours, No Appointments

    Caregivers are available 24 hours a day, every day of the year. Just sign in and start your visit.

     

    Connects with Your Health Record

    WellStar standards ensure you get great care, and your WellStar doctors can see a record of your visit.

     

    Affordable

    At just $49, Online Care is a cost-effective way to get the care you need. Insurance is not accepted at this time, but if you have a Health Savings Account (HSA), you should be able to use it.

     

    What Online Care is NOT Used For

    Emergency Symptoms

    Online Care is not for the treatment of emergency medical problems. If you’re experiencing any of the following, please call 911 or go to the ER:

     
    • Difficulty breathing, shortness of breath
    • Chest or upper abdominal pain or pressure
    • Fainting, sudden dizziness, weakness
    • Changes in vision
    • Difficulty speaking
    • Confusion or changes in mental status, unusual behavior, difficulty walking
    • Any sudden or severe pain
    • Uncontrolled bleeding
    • Severe or persistent vomiting or diarrhea
    • Coughing or vomiting blood
    • Suicidal or homicidal feelings
    • Unusual abdominal pain
     

    Primary Care

    Online Care is a great way to get care for many common urgent care issues, but it is not intended for taking care of chronic health issues. If you are in need of a primary care provider, please visit WellStar's Find a Doctor page to locate primary care near you.

     

    Prescription Refills

    If you are in need of a refill for ongoing medications, please contact your regular primary care or specialist provider. If you are new to the area or need a new primary care provider for any other reason, please visit our Find a Doctor page to locate primary care near you.

     

    Pain Medication, Controlled Substances and Non-controlled Medication

    Healthcare providers cannot issue prescriptions for pain medication or other controlled substances without seeing the patient in person. Because Online Care visits are conducted over video streaming, our providers are strictly prohibited from issuing these sorts of prescriptions. Patients under the age of three years will not be prescribed an antibiotic through a virtual encounter.

     

    Questions? Need Assistance?

    You can contact us by email or telephone:

    Customer Support and Comments: wellstar@americanwell.com
    Customer Support: (888) 404-0995

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