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Patient Reviews
5
Nurse Stephanie was extremely nice and helpful, she really tried to make me feel better.
May 5, 2024
3
I thought they wanted to do more than needed to be done. As far as blood work and xrays.
April 25, 2024
5
The staff at this location was extremely knowledgeable, very professional, and very friendly. They really know how to ease your concerns and address all your questions. Excellent service excellent staff excellent care was provided for me there.
April 21, 2024
5
I received a follow-up call today after being seen 3 days ago and I appreciated that.
April 18, 2024
5
Stephanie the nurse practitioner was fantastic and I can't thank her enough for looking at my son and making sure he was okay. Everyone there was great and helpful. The woman checking us in was so nice and courteous and the X-ray tech was amazing. I can't describe how nice it was to see the care and help that they gave me and my son, I wanted to hug them. They are a great staff and it shows.
April 17, 2024
5
I actually posted about my experience on Facebook because I was so pleased. Excellent throughout
April 3, 2024
5
Everyone was kind and caring. I always recommend Wellstar when asked for a referral.
March 20, 2024
4
We have been to this urgent care multiple times. But this visit was for the most part good. The doctor was good, the nurse who helped clean my son's ears was amazing but the not so nice part was I felt like they forgot about us. After my son's ears were cleaned the doctor was supposed to come check his ears again. We waited possible 45 min and nothing. Then the 1st nurse who took vitals comes in and handed us our discharge papers. I was like "the doctor was supposed to recheck my son and give him antibiotics. She acted surprised. Then about 15 min later the doctor came back and it sounded like she was never informed my son's ears were ready to be rechecked. They finally discharged us. I had told the 1st nurse what pharmacy I wanted my son's prescription to be sent. (Which was cvs in Dallas) when we got to the pharmacy we found out they called the prescription in to the one in Cartersville. I had to call back to have it switched. This cause my son to NOT get his meds last night. I finally was able to get them today at noon. Again the staff has always gone above and beyond when we have had to come to urgent care. Last night not so much. But I feel it was more the 1st nurse that caused all of the delay. So not sure what was going on.
March 20, 2024
5
Wow! First the greeting was with smile in the gals voices when I walked in was a welcome. The waiting room was very clean and free of things on the floor. Melissa and Lisa were so helpful and patient with me. And Ms. Personality Stephanie ( PA) walked in, I knew I was going to get better. All around a very personal and caring visit. Thank you!
March 14, 2024
4
The front desk could have been bette but other than that everything was great.
March 12, 2024
5
Excellent care
March 8, 2024
5
Excellent as always.
March 8, 2024
5
Our family has visited this location several times. Wait times are typical long but we like the staff and location
February 26, 2024
5
The building is very nice, well-maintained.
February 24, 2024
5
Excellent staff
February 19, 2024
5
Stephanie was very kind, knowledgeable, and provided excellent care! Recommend her highly!
February 16, 2024
5
I had a scheduled appointment for 5:40pm but was not taken back to an exam room until close to 6:55pm. What good is making an online appointment for urgent care if I'm still waiting over 1 hr past my scheduled Appointment time???? I dad also arrived Early for my supposedly 5:40pm appointment.
February 13, 2024
5
Stephanie is absolutely a delight! She was very kind and attentive.
February 2, 2024
5
Walters and her nurse were very kind and showed concern for me from start to finish. Neither was in a hurry and listen to my concerns. They took the time to discuss a plan concerning labs imaging and pain scale. Both checked in on me often and gave me updates. I felt seen and listened to. She was able to give me some answers and rule out some concerns. I left with detailed discharge instructions and follow ups. I wish she could be my primary care doctor. We need more like them. Overall from door to door I was treated kindly and kept up to date on what came next and when.
February 1, 2024
4
Very nice personnel working at this facility!! Enjoyed my stay!! Thank you all very much!!!
January 26, 2024
5
Overall I am satisfied
January 11, 2024
4
Couldn't make an appointment online. Two and a half hour wait.
December 27, 2023
5
Dr Walters was so nice and took care of me!
December 27, 2023
5
I know it is difficult to find employees but Wellstar needs to hire more people, or incentivize current employees to stay on board. A 3 hour wait time when you are in Urgent Care is a recipe for disaster. When I finally got back to the examination area, I could hear one of the staff members complaining about how overworked, understaffed, and unappreciated they are. I believe it. Every time I have to get blood work done - its the same extra long wait and the workers are busting to get things done. It's no wonder Wellstar is short-staffed.
December 25, 2023
4
I was there for 5 hours. Which I understand it was just cause it was busy but wow it said the wait time to be seen was an hour and it ended up being 2. The time in the exam room was a little unbearable with a two year old but again it was extremely busy. I didn't appreciate that I had to ask for a splint for my kid even tho he could barely put any weight on his foot, they were going to have me leave without one. He was only able to take a step or two before crying. But the lady who did the splint/brace was amazing and super patient with him. I really appreciated the provider calling and checking on him the next day and also they referred me to a great orthopedic and we ended up getting in the next day so it ended up being okay in the end.
December 22, 2023
5
Very busy urgent care but the entire staff was handling the situation great. Dr. Stephanie was great.
December 19, 2023
5
The lady that signed us in was so kind and helpful.
November 29, 2023
4
great
November 29, 2023
5
Great facility. The staff is friendly, efficient, and thorough.
November 28, 2023
5
Dr. Stephanie was kind and patient. She listened, evaluated, and reacted accordingly, and walked me through any areas of concern. I truly appreciate the attention and care I received on my visit.
November 16, 2023
5
Nurse Stephanie was extremely nice and helpful, she really tried to make me feel better.
May 5, 2024
5
The staff at this location was extremely knowledgeable, very professional, and very friendly. They really know how to ease your concerns and address all your questions. Excellent service excellent staff excellent care was provided for me there.
April 21, 2024
5
I received a follow-up call today after being seen 3 days ago and I appreciated that.
April 18, 2024
5
Stephanie the nurse practitioner was fantastic and I can't thank her enough for looking at my son and making sure he was okay. Everyone there was great and helpful. The woman checking us in was so nice and courteous and the X-ray tech was amazing. I can't describe how nice it was to see the care and help that they gave me and my son, I wanted to hug them. They are a great staff and it shows.
April 17, 2024
5
I actually posted about my experience on Facebook because I was so pleased. Excellent throughout
April 3, 2024
5
Everyone was kind and caring. I always recommend Wellstar when asked for a referral.
March 20, 2024
5
Wow! First the greeting was with smile in the gals voices when I walked in was a welcome. The waiting room was very clean and free of things on the floor. Melissa and Lisa were so helpful and patient with me. And Ms. Personality Stephanie ( PA) walked in, I knew I was going to get better. All around a very personal and caring visit. Thank you!
March 14, 2024
5
Excellent care
March 8, 2024
5
Excellent as always.
March 8, 2024
5
Our family has visited this location several times. Wait times are typical long but we like the staff and location
February 26, 2024
5
The building is very nice, well-maintained.
February 24, 2024
5
Excellent staff
February 19, 2024
5
Stephanie was very kind, knowledgeable, and provided excellent care! Recommend her highly!
February 16, 2024
5
I had a scheduled appointment for 5:40pm but was not taken back to an exam room until close to 6:55pm. What good is making an online appointment for urgent care if I'm still waiting over 1 hr past my scheduled Appointment time???? I dad also arrived Early for my supposedly 5:40pm appointment.
February 13, 2024
5
Stephanie is absolutely a delight! She was very kind and attentive.
February 2, 2024
5
Walters and her nurse were very kind and showed concern for me from start to finish. Neither was in a hurry and listen to my concerns. They took the time to discuss a plan concerning labs imaging and pain scale. Both checked in on me often and gave me updates. I felt seen and listened to. She was able to give me some answers and rule out some concerns. I left with detailed discharge instructions and follow ups. I wish she could be my primary care doctor. We need more like them. Overall from door to door I was treated kindly and kept up to date on what came next and when.
February 1, 2024
5
Overall I am satisfied
January 11, 2024
5
Dr Walters was so nice and took care of me!
December 27, 2023
5
I know it is difficult to find employees but Wellstar needs to hire more people, or incentivize current employees to stay on board. A 3 hour wait time when you are in Urgent Care is a recipe for disaster. When I finally got back to the examination area, I could hear one of the staff members complaining about how overworked, understaffed, and unappreciated they are. I believe it. Every time I have to get blood work done - its the same extra long wait and the workers are busting to get things done. It's no wonder Wellstar is short-staffed.
December 25, 2023
5
Very busy urgent care but the entire staff was handling the situation great. Dr. Stephanie was great.
December 19, 2023
5
The lady that signed us in was so kind and helpful.
November 29, 2023
5
Great facility. The staff is friendly, efficient, and thorough.
November 28, 2023
5
Dr. Stephanie was kind and patient. She listened, evaluated, and reacted accordingly, and walked me through any areas of concern. I truly appreciate the attention and care I received on my visit.
November 16, 2023
4
We have been to this urgent care multiple times. But this visit was for the most part good. The doctor was good, the nurse who helped clean my son's ears was amazing but the not so nice part was I felt like they forgot about us. After my son's ears were cleaned the doctor was supposed to come check his ears again. We waited possible 45 min and nothing. Then the 1st nurse who took vitals comes in and handed us our discharge papers. I was like "the doctor was supposed to recheck my son and give him antibiotics. She acted surprised. Then about 15 min later the doctor came back and it sounded like she was never informed my son's ears were ready to be rechecked. They finally discharged us. I had told the 1st nurse what pharmacy I wanted my son's prescription to be sent. (Which was cvs in Dallas) when we got to the pharmacy we found out they called the prescription in to the one in Cartersville. I had to call back to have it switched. This cause my son to NOT get his meds last night. I finally was able to get them today at noon. Again the staff has always gone above and beyond when we have had to come to urgent care. Last night not so much. But I feel it was more the 1st nurse that caused all of the delay. So not sure what was going on.
March 20, 2024
4
The front desk could have been bette but other than that everything was great.
March 12, 2024
4
Very nice personnel working at this facility!! Enjoyed my stay!! Thank you all very much!!!
January 26, 2024
4
Couldn't make an appointment online. Two and a half hour wait.
December 27, 2023
4
I was there for 5 hours. Which I understand it was just cause it was busy but wow it said the wait time to be seen was an hour and it ended up being 2. The time in the exam room was a little unbearable with a two year old but again it was extremely busy. I didn't appreciate that I had to ask for a splint for my kid even tho he could barely put any weight on his foot, they were going to have me leave without one. He was only able to take a step or two before crying. But the lady who did the splint/brace was amazing and super patient with him. I really appreciated the provider calling and checking on him the next day and also they referred me to a great orthopedic and we ended up getting in the next day so it ended up being okay in the end.
December 22, 2023
4
great
November 29, 2023
3
I thought they wanted to do more than needed to be done. As far as blood work and xrays.
April 25, 2024
3
I thought they wanted to do more than needed to be done. As far as blood work and xrays.
April 25, 2024
4
We have been to this urgent care multiple times. But this visit was for the most part good. The doctor was good, the nurse who helped clean my son's ears was amazing but the not so nice part was I felt like they forgot about us. After my son's ears were cleaned the doctor was supposed to come check his ears again. We waited possible 45 min and nothing. Then the 1st nurse who took vitals comes in and handed us our discharge papers. I was like "the doctor was supposed to recheck my son and give him antibiotics. She acted surprised. Then about 15 min later the doctor came back and it sounded like she was never informed my son's ears were ready to be rechecked. They finally discharged us. I had told the 1st nurse what pharmacy I wanted my son's prescription to be sent. (Which was cvs in Dallas) when we got to the pharmacy we found out they called the prescription in to the one in Cartersville. I had to call back to have it switched. This cause my son to NOT get his meds last night. I finally was able to get them today at noon. Again the staff has always gone above and beyond when we have had to come to urgent care. Last night not so much. But I feel it was more the 1st nurse that caused all of the delay. So not sure what was going on.
March 20, 2024
4
The front desk could have been bette but other than that everything was great.
March 12, 2024
4
Very nice personnel working at this facility!! Enjoyed my stay!! Thank you all very much!!!
January 26, 2024
4
Couldn't make an appointment online. Two and a half hour wait.
December 27, 2023
4
I was there for 5 hours. Which I understand it was just cause it was busy but wow it said the wait time to be seen was an hour and it ended up being 2. The time in the exam room was a little unbearable with a two year old but again it was extremely busy. I didn't appreciate that I had to ask for a splint for my kid even tho he could barely put any weight on his foot, they were going to have me leave without one. He was only able to take a step or two before crying. But the lady who did the splint/brace was amazing and super patient with him. I really appreciated the provider calling and checking on him the next day and also they referred me to a great orthopedic and we ended up getting in the next day so it ended up being okay in the end.
December 22, 2023
4
great
November 29, 2023
5
Nurse Stephanie was extremely nice and helpful, she really tried to make me feel better.
May 5, 2024
5
The staff at this location was extremely knowledgeable, very professional, and very friendly. They really know how to ease your concerns and address all your questions. Excellent service excellent staff excellent care was provided for me there.
April 21, 2024
5
I received a follow-up call today after being seen 3 days ago and I appreciated that.
April 18, 2024
5
Stephanie the nurse practitioner was fantastic and I can't thank her enough for looking at my son and making sure he was okay. Everyone there was great and helpful. The woman checking us in was so nice and courteous and the X-ray tech was amazing. I can't describe how nice it was to see the care and help that they gave me and my son, I wanted to hug them. They are a great staff and it shows.
April 17, 2024
5
I actually posted about my experience on Facebook because I was so pleased. Excellent throughout
April 3, 2024
5
Everyone was kind and caring. I always recommend Wellstar when asked for a referral.
March 20, 2024
5
Wow! First the greeting was with smile in the gals voices when I walked in was a welcome. The waiting room was very clean and free of things on the floor. Melissa and Lisa were so helpful and patient with me. And Ms. Personality Stephanie ( PA) walked in, I knew I was going to get better. All around a very personal and caring visit. Thank you!
March 14, 2024
5
Excellent care
March 8, 2024
5
Excellent as always.
March 8, 2024
5
Our family has visited this location several times. Wait times are typical long but we like the staff and location
February 26, 2024
5
The building is very nice, well-maintained.
February 24, 2024
5
Excellent staff
February 19, 2024
5
Stephanie was very kind, knowledgeable, and provided excellent care! Recommend her highly!
February 16, 2024
5
I had a scheduled appointment for 5:40pm but was not taken back to an exam room until close to 6:55pm. What good is making an online appointment for urgent care if I'm still waiting over 1 hr past my scheduled Appointment time???? I dad also arrived Early for my supposedly 5:40pm appointment.
February 13, 2024
5
Stephanie is absolutely a delight! She was very kind and attentive.
February 2, 2024
5
Walters and her nurse were very kind and showed concern for me from start to finish. Neither was in a hurry and listen to my concerns. They took the time to discuss a plan concerning labs imaging and pain scale. Both checked in on me often and gave me updates. I felt seen and listened to. She was able to give me some answers and rule out some concerns. I left with detailed discharge instructions and follow ups. I wish she could be my primary care doctor. We need more like them. Overall from door to door I was treated kindly and kept up to date on what came next and when.
February 1, 2024
5
Overall I am satisfied
January 11, 2024
5
Dr Walters was so nice and took care of me!
December 27, 2023
5
I know it is difficult to find employees but Wellstar needs to hire more people, or incentivize current employees to stay on board. A 3 hour wait time when you are in Urgent Care is a recipe for disaster. When I finally got back to the examination area, I could hear one of the staff members complaining about how overworked, understaffed, and unappreciated they are. I believe it. Every time I have to get blood work done - its the same extra long wait and the workers are busting to get things done. It's no wonder Wellstar is short-staffed.
December 25, 2023
5
Very busy urgent care but the entire staff was handling the situation great. Dr. Stephanie was great.
December 19, 2023
5
The lady that signed us in was so kind and helpful.
November 29, 2023
5
Great facility. The staff is friendly, efficient, and thorough.
November 28, 2023
5
Dr. Stephanie was kind and patient. She listened, evaluated, and reacted accordingly, and walked me through any areas of concern. I truly appreciate the attention and care I received on my visit.
November 16, 2023
5
Nurse Stephanie was extremely nice and helpful, she really tried to make me feel better.
May 5, 2024
3
I thought they wanted to do more than needed to be done. As far as blood work and xrays.
April 25, 2024
5
The staff at this location was extremely knowledgeable, very professional, and very friendly. They really know how to ease your concerns and address all your questions. Excellent service excellent staff excellent care was provided for me there.
April 21, 2024
5
I received a follow-up call today after being seen 3 days ago and I appreciated that.
April 18, 2024
5
Stephanie the nurse practitioner was fantastic and I can't thank her enough for looking at my son and making sure he was okay. Everyone there was great and helpful. The woman checking us in was so nice and courteous and the X-ray tech was amazing. I can't describe how nice it was to see the care and help that they gave me and my son, I wanted to hug them. They are a great staff and it shows.
April 17, 2024
5
I actually posted about my experience on Facebook because I was so pleased. Excellent throughout
April 3, 2024
5
Everyone was kind and caring. I always recommend Wellstar when asked for a referral.
March 20, 2024
4
We have been to this urgent care multiple times. But this visit was for the most part good. The doctor was good, the nurse who helped clean my son's ears was amazing but the not so nice part was I felt like they forgot about us. After my son's ears were cleaned the doctor was supposed to come check his ears again. We waited possible 45 min and nothing. Then the 1st nurse who took vitals comes in and handed us our discharge papers. I was like "the doctor was supposed to recheck my son and give him antibiotics. She acted surprised. Then about 15 min later the doctor came back and it sounded like she was never informed my son's ears were ready to be rechecked. They finally discharged us. I had told the 1st nurse what pharmacy I wanted my son's prescription to be sent. (Which was cvs in Dallas) when we got to the pharmacy we found out they called the prescription in to the one in Cartersville. I had to call back to have it switched. This cause my son to NOT get his meds last night. I finally was able to get them today at noon. Again the staff has always gone above and beyond when we have had to come to urgent care. Last night not so much. But I feel it was more the 1st nurse that caused all of the delay. So not sure what was going on.
March 20, 2024
5
Wow! First the greeting was with smile in the gals voices when I walked in was a welcome. The waiting room was very clean and free of things on the floor. Melissa and Lisa were so helpful and patient with me. And Ms. Personality Stephanie ( PA) walked in, I knew I was going to get better. All around a very personal and caring visit. Thank you!
March 14, 2024
4
The front desk could have been bette but other than that everything was great.
March 12, 2024
5
Excellent care
March 8, 2024
5
Excellent as always.
March 8, 2024
5
Our family has visited this location several times. Wait times are typical long but we like the staff and location
February 26, 2024
5
The building is very nice, well-maintained.
February 24, 2024
5
Excellent staff
February 19, 2024
5
Stephanie was very kind, knowledgeable, and provided excellent care! Recommend her highly!
February 16, 2024
5
I had a scheduled appointment for 5:40pm but was not taken back to an exam room until close to 6:55pm. What good is making an online appointment for urgent care if I'm still waiting over 1 hr past my scheduled Appointment time???? I dad also arrived Early for my supposedly 5:40pm appointment.
February 13, 2024
5
Stephanie is absolutely a delight! She was very kind and attentive.
February 2, 2024
5
Walters and her nurse were very kind and showed concern for me from start to finish. Neither was in a hurry and listen to my concerns. They took the time to discuss a plan concerning labs imaging and pain scale. Both checked in on me often and gave me updates. I felt seen and listened to. She was able to give me some answers and rule out some concerns. I left with detailed discharge instructions and follow ups. I wish she could be my primary care doctor. We need more like them. Overall from door to door I was treated kindly and kept up to date on what came next and when.
February 1, 2024
4
Very nice personnel working at this facility!! Enjoyed my stay!! Thank you all very much!!!
January 26, 2024
5
Overall I am satisfied
January 11, 2024
4
Couldn't make an appointment online. Two and a half hour wait.
December 27, 2023
5
Dr Walters was so nice and took care of me!
December 27, 2023
5
I know it is difficult to find employees but Wellstar needs to hire more people, or incentivize current employees to stay on board. A 3 hour wait time when you are in Urgent Care is a recipe for disaster. When I finally got back to the examination area, I could hear one of the staff members complaining about how overworked, understaffed, and unappreciated they are. I believe it. Every time I have to get blood work done - its the same extra long wait and the workers are busting to get things done. It's no wonder Wellstar is short-staffed.
December 25, 2023
4
I was there for 5 hours. Which I understand it was just cause it was busy but wow it said the wait time to be seen was an hour and it ended up being 2. The time in the exam room was a little unbearable with a two year old but again it was extremely busy. I didn't appreciate that I had to ask for a splint for my kid even tho he could barely put any weight on his foot, they were going to have me leave without one. He was only able to take a step or two before crying. But the lady who did the splint/brace was amazing and super patient with him. I really appreciated the provider calling and checking on him the next day and also they referred me to a great orthopedic and we ended up getting in the next day so it ended up being okay in the end.
December 22, 2023
5
Very busy urgent care but the entire staff was handling the situation great. Dr. Stephanie was great.
December 19, 2023
5
The lady that signed us in was so kind and helpful.
November 29, 2023
4
great
November 29, 2023
5
Great facility. The staff is friendly, efficient, and thorough.
November 28, 2023
5
Dr. Stephanie was kind and patient. She listened, evaluated, and reacted accordingly, and walked me through any areas of concern. I truly appreciate the attention and care I received on my visit.
November 16, 2023
5
Dr. Stephanie was kind and patient. She listened, evaluated, and reacted accordingly, and walked me through any areas of concern. I truly appreciate the attention and care I received on my visit.
November 16, 2023
5
Great facility. The staff is friendly, efficient, and thorough.
November 28, 2023
4
great
November 29, 2023
5
The lady that signed us in was so kind and helpful.
November 29, 2023
5
Very busy urgent care but the entire staff was handling the situation great. Dr. Stephanie was great.
December 19, 2023
4
I was there for 5 hours. Which I understand it was just cause it was busy but wow it said the wait time to be seen was an hour and it ended up being 2. The time in the exam room was a little unbearable with a two year old but again it was extremely busy. I didn't appreciate that I had to ask for a splint for my kid even tho he could barely put any weight on his foot, they were going to have me leave without one. He was only able to take a step or two before crying. But the lady who did the splint/brace was amazing and super patient with him. I really appreciated the provider calling and checking on him the next day and also they referred me to a great orthopedic and we ended up getting in the next day so it ended up being okay in the end.
December 22, 2023
5
I know it is difficult to find employees but Wellstar needs to hire more people, or incentivize current employees to stay on board. A 3 hour wait time when you are in Urgent Care is a recipe for disaster. When I finally got back to the examination area, I could hear one of the staff members complaining about how overworked, understaffed, and unappreciated they are. I believe it. Every time I have to get blood work done - its the same extra long wait and the workers are busting to get things done. It's no wonder Wellstar is short-staffed.
December 25, 2023
5
Dr Walters was so nice and took care of me!
December 27, 2023
4
Couldn't make an appointment online. Two and a half hour wait.
December 27, 2023
5
Overall I am satisfied
January 11, 2024
4
Very nice personnel working at this facility!! Enjoyed my stay!! Thank you all very much!!!
January 26, 2024
5
Walters and her nurse were very kind and showed concern for me from start to finish. Neither was in a hurry and listen to my concerns. They took the time to discuss a plan concerning labs imaging and pain scale. Both checked in on me often and gave me updates. I felt seen and listened to. She was able to give me some answers and rule out some concerns. I left with detailed discharge instructions and follow ups. I wish she could be my primary care doctor. We need more like them. Overall from door to door I was treated kindly and kept up to date on what came next and when.
February 1, 2024
5
Stephanie is absolutely a delight! She was very kind and attentive.
February 2, 2024
5
I had a scheduled appointment for 5:40pm but was not taken back to an exam room until close to 6:55pm. What good is making an online appointment for urgent care if I'm still waiting over 1 hr past my scheduled Appointment time???? I dad also arrived Early for my supposedly 5:40pm appointment.
February 13, 2024
5
Stephanie was very kind, knowledgeable, and provided excellent care! Recommend her highly!
February 16, 2024
5
Excellent staff
February 19, 2024
5
The building is very nice, well-maintained.
February 24, 2024
5
Our family has visited this location several times. Wait times are typical long but we like the staff and location
February 26, 2024
5
Excellent as always.
March 8, 2024
5
Excellent care
March 8, 2024
4
The front desk could have been bette but other than that everything was great.
March 12, 2024
5
Wow! First the greeting was with smile in the gals voices when I walked in was a welcome. The waiting room was very clean and free of things on the floor. Melissa and Lisa were so helpful and patient with me. And Ms. Personality Stephanie ( PA) walked in, I knew I was going to get better. All around a very personal and caring visit. Thank you!
March 14, 2024
4
We have been to this urgent care multiple times. But this visit was for the most part good. The doctor was good, the nurse who helped clean my son's ears was amazing but the not so nice part was I felt like they forgot about us. After my son's ears were cleaned the doctor was supposed to come check his ears again. We waited possible 45 min and nothing. Then the 1st nurse who took vitals comes in and handed us our discharge papers. I was like "the doctor was supposed to recheck my son and give him antibiotics. She acted surprised. Then about 15 min later the doctor came back and it sounded like she was never informed my son's ears were ready to be rechecked. They finally discharged us. I had told the 1st nurse what pharmacy I wanted my son's prescription to be sent. (Which was cvs in Dallas) when we got to the pharmacy we found out they called the prescription in to the one in Cartersville. I had to call back to have it switched. This cause my son to NOT get his meds last night. I finally was able to get them today at noon. Again the staff has always gone above and beyond when we have had to come to urgent care. Last night not so much. But I feel it was more the 1st nurse that caused all of the delay. So not sure what was going on.
March 20, 2024
5
Everyone was kind and caring. I always recommend Wellstar when asked for a referral.
March 20, 2024
5
I actually posted about my experience on Facebook because I was so pleased. Excellent throughout
April 3, 2024
5
Stephanie the nurse practitioner was fantastic and I can't thank her enough for looking at my son and making sure he was okay. Everyone there was great and helpful. The woman checking us in was so nice and courteous and the X-ray tech was amazing. I can't describe how nice it was to see the care and help that they gave me and my son, I wanted to hug them. They are a great staff and it shows.
April 17, 2024
5
I received a follow-up call today after being seen 3 days ago and I appreciated that.
April 18, 2024
5
The staff at this location was extremely knowledgeable, very professional, and very friendly. They really know how to ease your concerns and address all your questions. Excellent service excellent staff excellent care was provided for me there.
April 21, 2024
3
I thought they wanted to do more than needed to be done. As far as blood work and xrays.
April 25, 2024
5
Nurse Stephanie was extremely nice and helpful, she really tried to make me feel better.