Shannon Hicks, MD

Dr. Hicks has the perfect bedside manner. She treated my son in what was a scary situation for him but put him right at ease.

October 19, 2024

Dr. Hicks is always so friendly and informative. My kids don't really enjoy going to the doctor but they always refer to her as the "nice doctor". I love how patient and kind she is with my children!

October 19, 2024

Thanks

September 11, 2024

Just keep the good work up. I really like how the doctor took care of my child's needs, and I'll be back. Thank you.

September 8, 2024

Doctor Hicks is a great doctor. She was very patient with my special needs daughter. She very professional, as she is always.

August 30, 2024

I felt comfortable that the doctor knew what she was doing

August 24, 2024

I love Dr. Hicks and her nurses / I literally feel like family walking in there and Dr. Hicks is so warm and passionate about her job I can tell she was made for it

August 22, 2024

The staff at Sound Lake Pediatrics was so nice and great with my daughter and Dr. Hicks is the best. He explains stuff and lets you understand what he's saying before you leave the room. I'm glad I'm with Dr. Hicks. Thank you.

August 15, 2024

Dr. Hicks was very caring and easy to talk with.

August 14, 2024

So happy we found Dr. Hicks! She has gone above & beyond with any help needed for my son.

July 31, 2024

Love how she makes me feel heard and not ridiculous when I ask a lot of questions. I can be annoying and she's so patient and we love her.

July 28, 2024

Nothing everybody was great

July 26, 2024

Dr Shannon Hicks is amazing and so kind. My family and I are grateful for her. She is wonderful! Everyone in the office is friendly. At the front desk, parents are asked to give consent to two different thing on an electronic square without reading what we are giving consent to. The receptionist gives a sentence of what we are signing. That's quick and easier, but there is more in writing than this sentence. I do not like signing consent to something I am unable to physically see and read. Is there a way to see and read it prior to the appointments? May I suggest to have a copy of those two documents that require a signature to be printed out, laminated and a hard copy on display in the waiting room for all patients/parents to see. It would be helpful.

July 15, 2024

Excellent service and we felt special. Thank you Dr Hicks

June 27, 2024

I am a nurse and my daughter goes to the pediatrics and I just have to say I absolutely think the office is great. I absolutely love Dr. Hicks and my 18 year old, my 20 year old daughter has been going there. I cannot say in the 20 years that I've been there I've ever had a bad experience but I absolutely think Dr. Hicks is amazing. I just I can't say anything bad at all. This is coming from a nurse who's watching everything to make sure everything is being done right. I have no complaints whatsoever. Amazing. Great. Excellent.

June 21, 2024

Dr Hicks is such a wonderful pediatrician and has been so helpful to our family!

May 25, 2024

Dr Hicks was so caring and really took her time to make my child feel comfortable. I sincerely appreciate how attentive and willing to help she was at her visit. Her nurse was also very caring and had great bedside manner.

May 19, 2024

We absolutely love Dr. Hicks !!!!

April 26, 2024

Great!

April 24, 2024

Dr.Hicks was absolutely wonderful, & I am very happy my son will now have her as his Dr., the nurses that gave my son his vaccines were also incredibly kind & patient with him, taking into consideration that he is on the spectrum & being very understanding of that. All in all, I am very happy with our experience yesterday.

April 21, 2024

The wait was over an hour to see the doctor. I waited for half an hour in the waiting room and another half in the room.

April 20, 2024

Continued issue with copay amount and this office's interpretation of my insurance that neither the provider's front staff or your billing department could help with. Considering finding another pediatric provider solely based on this. The providers office staff told me to contact my insurance. I did. My insurance told me the providers office needs to contact them so they can provide them the correct billing code. I told the providers front staff this and was told they will not call my insurance company. I shouldn't have to jump through hoops to actually be billed properly. This has been an issue at EVERY visit with this provider. My primary care is in the same building and doesn't have the issue.

April 13, 2024

Great

April 11, 2024

Dr. Hicks is always friendly and addresses all of my questions.

April 6, 2024

Dr. Hicks was very attentive and very kind and she listened to me and my daughter and she was very helpful because we needed a physical support for my daughter and she was able to sign it for us and she was friendly and kind. Also the CNA and the other staff who attended to us at the reception and everywhere, everyone was kind and very friendly. I would definitely recommend you guys to friends and family. Thank you.

April 7, 2024

Dr Hicks she's so awesome I give her 5 stars

April 5, 2024

I appreciate and love how Dr. Hicks treats my baby and I when we come in. Very professional and personable. She treats my daughter like she is human and not just another patient.

April 3, 2024

Cannot say enough about Dr Hicks and staff! Absolutely love her! She put me at ease, discussed options if needed, and provided "what if " scenarios in the event of. Bedside manner was something of angels ?

March 29, 2024

The Doctor and the nurses were very nice and patient with my daughter. They made a visit that was filled with anxiety so easy. We appreciate you all.

March 22, 2024

Dr was super sweet and listened to my concerns for my daughter. All the drs we've had at this Wellstar practice have been great!

March 15, 2024

Dr. Hicks has the perfect bedside manner. She treated my son in what was a scary situation for him but put him right at ease.

October 19, 2024

Dr. Hicks is always so friendly and informative. My kids don't really enjoy going to the doctor but they always refer to her as the "nice doctor". I love how patient and kind she is with my children!

October 19, 2024

Thanks

September 11, 2024

Just keep the good work up. I really like how the doctor took care of my child's needs, and I'll be back. Thank you.

September 8, 2024

Doctor Hicks is a great doctor. She was very patient with my special needs daughter. She very professional, as she is always.

August 30, 2024

I felt comfortable that the doctor knew what she was doing

August 24, 2024

I love Dr. Hicks and her nurses / I literally feel like family walking in there and Dr. Hicks is so warm and passionate about her job I can tell she was made for it

August 22, 2024

The staff at Sound Lake Pediatrics was so nice and great with my daughter and Dr. Hicks is the best. He explains stuff and lets you understand what he's saying before you leave the room. I'm glad I'm with Dr. Hicks. Thank you.

August 15, 2024

Dr. Hicks was very caring and easy to talk with.

August 14, 2024

So happy we found Dr. Hicks! She has gone above & beyond with any help needed for my son.

July 31, 2024

Love how she makes me feel heard and not ridiculous when I ask a lot of questions. I can be annoying and she's so patient and we love her.

July 28, 2024

Nothing everybody was great

July 26, 2024

Dr Shannon Hicks is amazing and so kind. My family and I are grateful for her. She is wonderful! Everyone in the office is friendly. At the front desk, parents are asked to give consent to two different thing on an electronic square without reading what we are giving consent to. The receptionist gives a sentence of what we are signing. That's quick and easier, but there is more in writing than this sentence. I do not like signing consent to something I am unable to physically see and read. Is there a way to see and read it prior to the appointments? May I suggest to have a copy of those two documents that require a signature to be printed out, laminated and a hard copy on display in the waiting room for all patients/parents to see. It would be helpful.

July 15, 2024

Excellent service and we felt special. Thank you Dr Hicks

June 27, 2024

I am a nurse and my daughter goes to the pediatrics and I just have to say I absolutely think the office is great. I absolutely love Dr. Hicks and my 18 year old, my 20 year old daughter has been going there. I cannot say in the 20 years that I've been there I've ever had a bad experience but I absolutely think Dr. Hicks is amazing. I just I can't say anything bad at all. This is coming from a nurse who's watching everything to make sure everything is being done right. I have no complaints whatsoever. Amazing. Great. Excellent.

June 21, 2024

Dr Hicks is such a wonderful pediatrician and has been so helpful to our family!

May 25, 2024

Dr Hicks was so caring and really took her time to make my child feel comfortable. I sincerely appreciate how attentive and willing to help she was at her visit. Her nurse was also very caring and had great bedside manner.

May 19, 2024

We absolutely love Dr. Hicks !!!!

April 26, 2024

Great!

April 24, 2024

Dr.Hicks was absolutely wonderful, & I am very happy my son will now have her as his Dr., the nurses that gave my son his vaccines were also incredibly kind & patient with him, taking into consideration that he is on the spectrum & being very understanding of that. All in all, I am very happy with our experience yesterday.

April 21, 2024

The wait was over an hour to see the doctor. I waited for half an hour in the waiting room and another half in the room.

April 20, 2024

Continued issue with copay amount and this office's interpretation of my insurance that neither the provider's front staff or your billing department could help with. Considering finding another pediatric provider solely based on this. The providers office staff told me to contact my insurance. I did. My insurance told me the providers office needs to contact them so they can provide them the correct billing code. I told the providers front staff this and was told they will not call my insurance company. I shouldn't have to jump through hoops to actually be billed properly. This has been an issue at EVERY visit with this provider. My primary care is in the same building and doesn't have the issue.

April 13, 2024

Great

April 11, 2024

Dr. Hicks is always friendly and addresses all of my questions.

April 6, 2024

Dr. Hicks was very attentive and very kind and she listened to me and my daughter and she was very helpful because we needed a physical support for my daughter and she was able to sign it for us and she was friendly and kind. Also the CNA and the other staff who attended to us at the reception and everywhere, everyone was kind and very friendly. I would definitely recommend you guys to friends and family. Thank you.

April 7, 2024

Dr Hicks she's so awesome I give her 5 stars

April 5, 2024

I appreciate and love how Dr. Hicks treats my baby and I when we come in. Very professional and personable. She treats my daughter like she is human and not just another patient.

April 3, 2024

Cannot say enough about Dr Hicks and staff! Absolutely love her! She put me at ease, discussed options if needed, and provided "what if " scenarios in the event of. Bedside manner was something of angels ?

March 29, 2024

The Doctor and the nurses were very nice and patient with my daughter. They made a visit that was filled with anxiety so easy. We appreciate you all.

March 22, 2024

Dr was super sweet and listened to my concerns for my daughter. All the drs we've had at this Wellstar practice have been great!

March 15, 2024

Dr. Hicks has the perfect bedside manner. She treated my son in what was a scary situation for him but put him right at ease.

October 19, 2024

Dr. Hicks is always so friendly and informative. My kids don't really enjoy going to the doctor but they always refer to her as the "nice doctor". I love how patient and kind she is with my children!

October 19, 2024

Thanks

September 11, 2024

Just keep the good work up. I really like how the doctor took care of my child's needs, and I'll be back. Thank you.

September 8, 2024

Doctor Hicks is a great doctor. She was very patient with my special needs daughter. She very professional, as she is always.

August 30, 2024

I felt comfortable that the doctor knew what she was doing

August 24, 2024

I love Dr. Hicks and her nurses / I literally feel like family walking in there and Dr. Hicks is so warm and passionate about her job I can tell she was made for it

August 22, 2024

The staff at Sound Lake Pediatrics was so nice and great with my daughter and Dr. Hicks is the best. He explains stuff and lets you understand what he's saying before you leave the room. I'm glad I'm with Dr. Hicks. Thank you.

August 15, 2024

Dr. Hicks was very caring and easy to talk with.

August 14, 2024

So happy we found Dr. Hicks! She has gone above & beyond with any help needed for my son.

July 31, 2024

Love how she makes me feel heard and not ridiculous when I ask a lot of questions. I can be annoying and she's so patient and we love her.

July 28, 2024

Nothing everybody was great

July 26, 2024

Dr Shannon Hicks is amazing and so kind. My family and I are grateful for her. She is wonderful! Everyone in the office is friendly. At the front desk, parents are asked to give consent to two different thing on an electronic square without reading what we are giving consent to. The receptionist gives a sentence of what we are signing. That's quick and easier, but there is more in writing than this sentence. I do not like signing consent to something I am unable to physically see and read. Is there a way to see and read it prior to the appointments? May I suggest to have a copy of those two documents that require a signature to be printed out, laminated and a hard copy on display in the waiting room for all patients/parents to see. It would be helpful.

July 15, 2024

Excellent service and we felt special. Thank you Dr Hicks

June 27, 2024

I am a nurse and my daughter goes to the pediatrics and I just have to say I absolutely think the office is great. I absolutely love Dr. Hicks and my 18 year old, my 20 year old daughter has been going there. I cannot say in the 20 years that I've been there I've ever had a bad experience but I absolutely think Dr. Hicks is amazing. I just I can't say anything bad at all. This is coming from a nurse who's watching everything to make sure everything is being done right. I have no complaints whatsoever. Amazing. Great. Excellent.

June 21, 2024

Dr Hicks is such a wonderful pediatrician and has been so helpful to our family!

May 25, 2024

Dr Hicks was so caring and really took her time to make my child feel comfortable. I sincerely appreciate how attentive and willing to help she was at her visit. Her nurse was also very caring and had great bedside manner.

May 19, 2024

We absolutely love Dr. Hicks !!!!

April 26, 2024

Great!

April 24, 2024

Dr.Hicks was absolutely wonderful, & I am very happy my son will now have her as his Dr., the nurses that gave my son his vaccines were also incredibly kind & patient with him, taking into consideration that he is on the spectrum & being very understanding of that. All in all, I am very happy with our experience yesterday.

April 21, 2024

The wait was over an hour to see the doctor. I waited for half an hour in the waiting room and another half in the room.

April 20, 2024

Continued issue with copay amount and this office's interpretation of my insurance that neither the provider's front staff or your billing department could help with. Considering finding another pediatric provider solely based on this. The providers office staff told me to contact my insurance. I did. My insurance told me the providers office needs to contact them so they can provide them the correct billing code. I told the providers front staff this and was told they will not call my insurance company. I shouldn't have to jump through hoops to actually be billed properly. This has been an issue at EVERY visit with this provider. My primary care is in the same building and doesn't have the issue.

April 13, 2024

Great

April 11, 2024

Dr. Hicks is always friendly and addresses all of my questions.

April 6, 2024

Dr. Hicks was very attentive and very kind and she listened to me and my daughter and she was very helpful because we needed a physical support for my daughter and she was able to sign it for us and she was friendly and kind. Also the CNA and the other staff who attended to us at the reception and everywhere, everyone was kind and very friendly. I would definitely recommend you guys to friends and family. Thank you.

April 7, 2024

Dr Hicks she's so awesome I give her 5 stars

April 5, 2024

I appreciate and love how Dr. Hicks treats my baby and I when we come in. Very professional and personable. She treats my daughter like she is human and not just another patient.

April 3, 2024

Cannot say enough about Dr Hicks and staff! Absolutely love her! She put me at ease, discussed options if needed, and provided "what if " scenarios in the event of. Bedside manner was something of angels ?

March 29, 2024

The Doctor and the nurses were very nice and patient with my daughter. They made a visit that was filled with anxiety so easy. We appreciate you all.

March 22, 2024

Dr was super sweet and listened to my concerns for my daughter. All the drs we've had at this Wellstar practice have been great!

March 15, 2024

Dr. Hicks has the perfect bedside manner. She treated my son in what was a scary situation for him but put him right at ease.

October 19, 2024

Dr. Hicks is always so friendly and informative. My kids don't really enjoy going to the doctor but they always refer to her as the "nice doctor". I love how patient and kind she is with my children!

October 19, 2024

Thanks

September 11, 2024

Just keep the good work up. I really like how the doctor took care of my child's needs, and I'll be back. Thank you.

September 8, 2024

Doctor Hicks is a great doctor. She was very patient with my special needs daughter. She very professional, as she is always.

August 30, 2024

I felt comfortable that the doctor knew what she was doing

August 24, 2024

I love Dr. Hicks and her nurses / I literally feel like family walking in there and Dr. Hicks is so warm and passionate about her job I can tell she was made for it

August 22, 2024

The staff at Sound Lake Pediatrics was so nice and great with my daughter and Dr. Hicks is the best. He explains stuff and lets you understand what he's saying before you leave the room. I'm glad I'm with Dr. Hicks. Thank you.

August 15, 2024

Dr. Hicks was very caring and easy to talk with.

August 14, 2024

So happy we found Dr. Hicks! She has gone above & beyond with any help needed for my son.

July 31, 2024

Love how she makes me feel heard and not ridiculous when I ask a lot of questions. I can be annoying and she's so patient and we love her.

July 28, 2024

Nothing everybody was great

July 26, 2024

Dr Shannon Hicks is amazing and so kind. My family and I are grateful for her. She is wonderful! Everyone in the office is friendly. At the front desk, parents are asked to give consent to two different thing on an electronic square without reading what we are giving consent to. The receptionist gives a sentence of what we are signing. That's quick and easier, but there is more in writing than this sentence. I do not like signing consent to something I am unable to physically see and read. Is there a way to see and read it prior to the appointments? May I suggest to have a copy of those two documents that require a signature to be printed out, laminated and a hard copy on display in the waiting room for all patients/parents to see. It would be helpful.

July 15, 2024

Excellent service and we felt special. Thank you Dr Hicks

June 27, 2024

I am a nurse and my daughter goes to the pediatrics and I just have to say I absolutely think the office is great. I absolutely love Dr. Hicks and my 18 year old, my 20 year old daughter has been going there. I cannot say in the 20 years that I've been there I've ever had a bad experience but I absolutely think Dr. Hicks is amazing. I just I can't say anything bad at all. This is coming from a nurse who's watching everything to make sure everything is being done right. I have no complaints whatsoever. Amazing. Great. Excellent.

June 21, 2024

Dr Hicks is such a wonderful pediatrician and has been so helpful to our family!

May 25, 2024

Dr Hicks was so caring and really took her time to make my child feel comfortable. I sincerely appreciate how attentive and willing to help she was at her visit. Her nurse was also very caring and had great bedside manner.

May 19, 2024

We absolutely love Dr. Hicks !!!!

April 26, 2024

Great!

April 24, 2024

Dr.Hicks was absolutely wonderful, & I am very happy my son will now have her as his Dr., the nurses that gave my son his vaccines were also incredibly kind & patient with him, taking into consideration that he is on the spectrum & being very understanding of that. All in all, I am very happy with our experience yesterday.

April 21, 2024

The wait was over an hour to see the doctor. I waited for half an hour in the waiting room and another half in the room.

April 20, 2024

Continued issue with copay amount and this office's interpretation of my insurance that neither the provider's front staff or your billing department could help with. Considering finding another pediatric provider solely based on this. The providers office staff told me to contact my insurance. I did. My insurance told me the providers office needs to contact them so they can provide them the correct billing code. I told the providers front staff this and was told they will not call my insurance company. I shouldn't have to jump through hoops to actually be billed properly. This has been an issue at EVERY visit with this provider. My primary care is in the same building and doesn't have the issue.

April 13, 2024

Great

April 11, 2024

Dr. Hicks was very attentive and very kind and she listened to me and my daughter and she was very helpful because we needed a physical support for my daughter and she was able to sign it for us and she was friendly and kind. Also the CNA and the other staff who attended to us at the reception and everywhere, everyone was kind and very friendly. I would definitely recommend you guys to friends and family. Thank you.

April 7, 2024

Dr. Hicks is always friendly and addresses all of my questions.

April 6, 2024

Dr Hicks she's so awesome I give her 5 stars

April 5, 2024

I appreciate and love how Dr. Hicks treats my baby and I when we come in. Very professional and personable. She treats my daughter like she is human and not just another patient.

April 3, 2024

Cannot say enough about Dr Hicks and staff! Absolutely love her! She put me at ease, discussed options if needed, and provided "what if " scenarios in the event of. Bedside manner was something of angels ?

March 29, 2024

The Doctor and the nurses were very nice and patient with my daughter. They made a visit that was filled with anxiety so easy. We appreciate you all.

March 22, 2024

Dr was super sweet and listened to my concerns for my daughter. All the drs we've had at this Wellstar practice have been great!

March 15, 2024

Dr was super sweet and listened to my concerns for my daughter. All the drs we've had at this Wellstar practice have been great!

March 15, 2024

The Doctor and the nurses were very nice and patient with my daughter. They made a visit that was filled with anxiety so easy. We appreciate you all.

March 22, 2024

Cannot say enough about Dr Hicks and staff! Absolutely love her! She put me at ease, discussed options if needed, and provided "what if " scenarios in the event of. Bedside manner was something of angels ?

March 29, 2024

I appreciate and love how Dr. Hicks treats my baby and I when we come in. Very professional and personable. She treats my daughter like she is human and not just another patient.

April 3, 2024

Dr Hicks she's so awesome I give her 5 stars

April 5, 2024

Dr. Hicks is always friendly and addresses all of my questions.

April 6, 2024

Dr. Hicks was very attentive and very kind and she listened to me and my daughter and she was very helpful because we needed a physical support for my daughter and she was able to sign it for us and she was friendly and kind. Also the CNA and the other staff who attended to us at the reception and everywhere, everyone was kind and very friendly. I would definitely recommend you guys to friends and family. Thank you.

April 7, 2024

Great

April 11, 2024

Continued issue with copay amount and this office's interpretation of my insurance that neither the provider's front staff or your billing department could help with. Considering finding another pediatric provider solely based on this. The providers office staff told me to contact my insurance. I did. My insurance told me the providers office needs to contact them so they can provide them the correct billing code. I told the providers front staff this and was told they will not call my insurance company. I shouldn't have to jump through hoops to actually be billed properly. This has been an issue at EVERY visit with this provider. My primary care is in the same building and doesn't have the issue.

April 13, 2024

The wait was over an hour to see the doctor. I waited for half an hour in the waiting room and another half in the room.

April 20, 2024

Dr.Hicks was absolutely wonderful, & I am very happy my son will now have her as his Dr., the nurses that gave my son his vaccines were also incredibly kind & patient with him, taking into consideration that he is on the spectrum & being very understanding of that. All in all, I am very happy with our experience yesterday.

April 21, 2024

Great!

April 24, 2024

We absolutely love Dr. Hicks !!!!

April 26, 2024

Dr Hicks was so caring and really took her time to make my child feel comfortable. I sincerely appreciate how attentive and willing to help she was at her visit. Her nurse was also very caring and had great bedside manner.

May 19, 2024

Dr Hicks is such a wonderful pediatrician and has been so helpful to our family!

May 25, 2024

I am a nurse and my daughter goes to the pediatrics and I just have to say I absolutely think the office is great. I absolutely love Dr. Hicks and my 18 year old, my 20 year old daughter has been going there. I cannot say in the 20 years that I've been there I've ever had a bad experience but I absolutely think Dr. Hicks is amazing. I just I can't say anything bad at all. This is coming from a nurse who's watching everything to make sure everything is being done right. I have no complaints whatsoever. Amazing. Great. Excellent.

June 21, 2024

Excellent service and we felt special. Thank you Dr Hicks

June 27, 2024

Dr Shannon Hicks is amazing and so kind. My family and I are grateful for her. She is wonderful! Everyone in the office is friendly. At the front desk, parents are asked to give consent to two different thing on an electronic square without reading what we are giving consent to. The receptionist gives a sentence of what we are signing. That's quick and easier, but there is more in writing than this sentence. I do not like signing consent to something I am unable to physically see and read. Is there a way to see and read it prior to the appointments? May I suggest to have a copy of those two documents that require a signature to be printed out, laminated and a hard copy on display in the waiting room for all patients/parents to see. It would be helpful.

July 15, 2024

Nothing everybody was great

July 26, 2024

Love how she makes me feel heard and not ridiculous when I ask a lot of questions. I can be annoying and she's so patient and we love her.

July 28, 2024

So happy we found Dr. Hicks! She has gone above & beyond with any help needed for my son.

July 31, 2024

Dr. Hicks was very caring and easy to talk with.

August 14, 2024

The staff at Sound Lake Pediatrics was so nice and great with my daughter and Dr. Hicks is the best. He explains stuff and lets you understand what he's saying before you leave the room. I'm glad I'm with Dr. Hicks. Thank you.

August 15, 2024

I love Dr. Hicks and her nurses / I literally feel like family walking in there and Dr. Hicks is so warm and passionate about her job I can tell she was made for it

August 22, 2024

I felt comfortable that the doctor knew what she was doing

August 24, 2024

Doctor Hicks is a great doctor. She was very patient with my special needs daughter. She very professional, as she is always.

August 30, 2024

Just keep the good work up. I really like how the doctor took care of my child's needs, and I'll be back. Thank you.

September 8, 2024

Thanks

September 11, 2024

Dr. Hicks is always so friendly and informative. My kids don't really enjoy going to the doctor but they always refer to her as the "nice doctor". I love how patient and kind she is with my children!

October 19, 2024

Dr. Hicks has the perfect bedside manner. She treated my son in what was a scary situation for him but put him right at ease.

October 19, 2024