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Medical Records

Requests and Release of Information (ROI)


According to federal law, patients have the right to get copies of most medical records, whether they are paper copies, or electronic health records. Doctors' notes, medical test results, lab reports and billing information must be supplied to patients if they ask correctly.

The federal law that addresses medical records is called HIPAA, the Health Information Portability Accountability Act.

*Some results may be available through MyChart. Please see the MyChart Learn More page.

*Third-party requesters please see frequently asked questions for authorization submission process.

Depending on the WellStar hospital you visit, that facility may have its own unique process to help patients access and receive copies of their medical records.

Visit the following pages to find information specific to these WellStar facilities:



Patients of all other hospitals should use the information below.


WellStar's medical records department is open Monday - Friday (closed holidays), 8 A.M. - 4:30 P.M.

Helpline: 770-810-8880

Fax: 770-810-4193

To have a copy of your medical records sent to another medical facility, or to obtain a copy for personal reasons, please complete the following steps:

  1. Download the Authorization for Release of Protected Health Information form:
  2. Print, complete and acknowledge the Authorization Form in its entirety.
  3. If you would like records electronically, please print and fill out the eDelivery Request Letter:
  4. Fax the completed and signed Authorization Form and any additional documentation to the number above, or send via mail to the appropriate WellStar hospital listed below:

WellStar Cobb Hospital
ATTN: HIM Release of Information
3950 Austell Road
Austell, GA 30106
WellStar Douglas Hospital
ATTN: HIM Release of Information
8954 Hospital Drive
Douglasville, GA 30134
WellStar Kennestone Hospital
ATTN: HIM Release of Information
677 Church Street
Marietta, GA 30060
WellStar Paulding Hospital
ATTN: HIM Release of Information
2518 Jimmy Lee Smith Pkwy
Hiram, GA 30141
WellStar Windy Hill Hospital
ATTN: HIM Release of Information
2540 Windy Hill Road
Marietta, GA 30067

*There will be no charge for having your medical records sent to another medical facility if faxed to the facility only. If you want to obtain copies for any personal reasons, you will be charged a minimal fee per page.

*If there were multiple visits only fax one request, but ensure all requested Hospitals are checked on the form.

*Please ensure the authorization form is legible for verification of identity.

*Please expect a 7 - 14 business day turnaround time dependent on volume.