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Medical Records

If you have stayed at a WellStar hospital, contact the hospital's main line for medical record assistance.

If your WellStar physician has your medical records, contact the doctor's office for those records.

WellStar Locations
Note: All hospitals have Emergency Rooms unless otherwise noted.
Billing and Costs

Patient & Visitor Information

Welcome to WellStar

Whether you're visiting WellStar for a medical procedure or to see a friend or family member in our care, we want your stay to be as pleasant as possible. Please select a WellStar location below for information to help you find your way around our facilities and guidelines that help ensure the safety of our patients. If you need additional information, please call 770-956-STAR (7827) or ask our staff and volunteers while you are with us.

Select a hospital
Select a WellStar hospital

From I-75:

  • Exit I-75 at Exit 260, Windy Hill Rd. Turn west toward Smyrna.
  • Travel approximately 6 miles to Austell Rd. Turn left on Austell Road.
  • Continue for 3 miles to WellStar Cobb Hospital on the right. Turn right onto Hospital South Drive.
  • All visitors' parking is located on the next right.

From I-20:

  • Take Exit 44, Thornton Rd, toward Austell Rd. Go 1 mile and turn right on Maxham Rd., which becomes Austell Rd. after it crosses Bankhead Hwy.
  • Travel 5 miles to WellStar Cobb Hospital on the left. Turn left onto Hospital South Dr.
  • All visitors' parking is located on the next right.


Visitor and Patient Parking

Patients and visitors should park in the main visitor parking lot adjacent to Austell Road. Access to this lot is located off of South Hospital Drive.

Cancer Center Parking

Cancer Center Clinic patients should park in the parking garage and enter the hospital through the Clinic's Entrance.

Emergency Services Parking

Located next to the Emergency Department.
Patient’s vehicle must be moved once the patient is released from the Emergency Department or admitted to the hospital.

Parking Rates - Effective July 1, 2011

Under 20 Minutes: FREE
21-60 Minutes: $3
61-120 Minutes: $4
121 Minutes and Up: $5
Day Pass: $5
Weekly Pass: $25
Monthly Pass: $50

*Parking rates repeat after midnight.

Daily Pass: For visitors returning the same day. Can be used as many times as needed until midnight.

Weekly Pass: For visitors who will be coming to the hospital frequently. The pass may be used for eight days but the days do not have to be consecutive. The pass is good for one year from date of purchase.

Monthly Pass: This pass is good for 30 days. The days do not have to be consecutive and the pass is good for one year from date of purchase.

Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) includes rules pertaining to increased and standardized confidentiality and security of health data. HIPAA privacy regulations require that access to patient information be limited to only those authorized, and that only the information necessary for a task be available to them. Personal health information is always protected and kept confidential. Unless otherwise instructed, visitors of WellStar hospitals can be provided the location of a patient and general information about their condition. Read our Notice of Privacy Practices to learn more.

Visiting Hours & Policies

We believe the support of friends and family is important when a friend or loved one is ill. It is our pleasure to make this possible with a regular schedule of visiting hours that accommodate well-wishers and family members while also respecting the comfort and privacy of our patients. Please observe the following guidelines when visiting the hospital.

  • All children should be accompanied by an adult.
  • At times you may be asked to leave the room under special circumstances, such as special care, emergencies, or when our patients' rights and confidentiality need to be respected.
  • Please limit the number of adult visitors to two at a time.
  • Overnight visitation is available in private rooms only. Please check with nursing staff beforehand. In Critical Care, overnight visitation may be accommodated in the nearby waiting area.
  • WellStar Cobb Hospital reserves the right to limit or restrict visitation.

General Hours: 11 a.m. – 8 p.m. daily
Maternity: 11 a.m. – 8 p.m. daily
Intensive Care: 24 hours except 6:30 a.m. – 8 a.m. & 6:30 p.m. – 8 p.m.
Reserved to immediate family and children 12 years old or older.
No flowers permitted.
Rehabilitation: 9:00 a.m. – 8:30 p.m. for visitors 18 years old and over
4:00 p.m. – 8:30 p.m. for visitors under 18 years old
Pastoral Care: Your own clergyperson or faith community leader is always welcome at WellStar. Pastors are on staff and available by appointment or during regular business hours. Pastoral staff are located in administration.

Tobacco Policy

As of January 1, 2012, our campus is tobacco-free. Tobacco use of any kind is not permitted anywhere on hospital grounds. Your cooperation is appreciated.


WellStar Cobb Hospital offers wireless internet service. Access is available in public areas of the hospital at no charge. For assistance or technical questions, call Wandering WiFi Customer Care at 877-943-4463.

WellStar Cobb Hospital Gift Shop offers an assortment of gifts for adults and children, including same day flowers, baby clothes, books for adults and children, chocolates, fresh flowers and plants, greeting cards, jewelry, magazines, pottery, toys and many other items sure to bring a special smile to the face of friends and loved ones. Located on the first floor off the main lobby, call during our regular business hours and staff will arrange delivery of your gift for you.

Phone Number: 470-732-3606
9 a.m. – 8 p.m. Monday - Friday
12 p.m. – 5 p.m. Saturday & Sunday

Dining is available in our cafeteria.


Weekday Hours


Continental Breakfast: 6:00 a.m. - 7:00 a.m.
Full Breakfast: 7:00 a.m. - 10:00 a.m.
Lunch/Dinner: 11:00 a.m. - 8:00 p.m.
Midnight: 11:00 p.m. - 2:00 a.m.


Weekends/Holiday Hours:


Breakfast: 6:30 a.m. - 10:00 a.m.
Lunch: 11:00 a.m. - 2:00 p.m.
Dinner: 4:00 p.m. - 8:00 p.m.
Midnight: 11:00 p.m. - 2:00 a.m.


Starbucks® products, sandwiches and salads are available in the main lobby.


RBC (Royal Bank of Canada) Located by cafeteria vending machines

Holiday Inn Express Suites Hotel – Austell & Powder Springs (1.97 miles)
3741 Tramore Pointe Parkway
Austell, GA 30106
(770) 349-8000

Suburban Extended Stay West Six Flags (4.64 miles)
1270 Waterford Club Dr.
Lithia Springs, GA 30122
(770) 739-5990

Courtyard by Marriott Atlanta Six Flags (4.69 miles)
950 Bob Arnold Blvd.
Lithia Springs, GA 30122
(678) 945-4444

Springhill Suites by Marriott Atlanta Thornton Road-Six Flags (4.69 miles)
960 Bob Arnold Blvd.
Lithia Springs, GA 30122

Information Desk – 470-732-3600
Gift Shop - 470-732-3606
Coffee Shop - 470-732-3932
Billing - 770-792-5400
Chaplain - 470-732-3780
Emergency Room - 470-732-3800

The WellStar Pharmacy Network here at WellStar Cobb Hospital can fill your prescriptions and deliver them to your hospital room or you can pick them up on your way home.

You can discuss your medications with a pharmacist before you leave the hospital.

Phone: 470-732-2111
Hours: Mon-Fri (7 a.m.–8 p.m.); Saturday (10 a.m.–2 p.m.)
Location: Front lobby

Get Started On The Road To Recovery

Call 470-793-9300 with the following information to get started:

  • Your prescription
  • Your insurance information
  • Your phone number and/or hospital room number